Plain Ordinary Service
The experience I had at Nissan Robina was pretty ordinary from the beginning until I picked up the car, [name removed] fumbled through getting me a price and 1% finance for the car I went in to look at, after about 30mins of trying to get it sorted it didn't eventuate, but as I walked out I decided to get the N Track, (different car more expensive) went through the process and signed for it, I had to ring back nearly 2 weeks later to see if they could get it for me, and told yes, then another week after that I had to ring them to ask for delive...ry date, a week after that I picked the car up, when I walked in, i see a dirty looking red bow on the car (that probably been on 1000 cars) and got a tried looking [name removed] who asked for 4 signatures for the No. Plate then said sit in the car to set up my phone and run through the controls, as he was doing this he asked me for a 10/10 review, I'm not 1 to ask for anything, but for him to ask me for that and for me to not even get a smile or joyful handover or even a keyring, I think it was very ordinary service I could've got at any car yard, On a side note Gypsea who done the extras was very happy smilie lady who I would give a 5 star rating
I received a request to review Von Bibra before I have even collected my car. Until today, my experience with Von Bibra was quite good which saves them from a one star review. However, today has been a major disappointment and I’m not looking forward to receiving my new (used) car at all now.
I did have an issue with the ‘extras’ they sign you up for (paint protection etc). I got home and decided the amount was too much for my single parent income. I was told they couldn’t make any changes and I had signed the quote. So I asked them to please...cancel the contract as I was within the cooling off period and suddenly they were able to remove this OR I could have a heavily discounted rate. It was almost $1500 less than what was quoted. I was advised on Monday my finance was approved so went in on Tuesday to sign all documents. Was quite rushed but had trusted the important sections were pointed out. I was told to wait for the salesman to call me the next day and I could then transfer the balance. No call from the salesman on Wednesday so I followed up this morning (Thursday). Was told I could pick the car up tomorrow. I hadn’t transferred the balance as was waiting for confirmation and Von Bibra require you to transfer at least 48 hours prior so obviously can’t pick the car up tomorrow now. I’ve now been waiting two hours for the salesman to respond to my text about Monday pick up as they don’t do pick ups on Saturday because they are busy with sales. Still no response. Regardless if that’s more convenient for the customer. My main issue in all this is the additional loan fees I have just been made aware of. I noticed the loan amount with the amount I’m paying as deposit was a lot higher than the contract for sale was. When I queried this to the Business Manager, I was told it was loan fees and included in loan repayments so I pulled out my paperwork. Sure enough, the Business Manager had spent a lot of time directing my attention to a section at the bottom of this page and I was never made aware of the $1540 worth of Loan Fees. Surely Von Bibra have a duty of care to inform their customers of these fees and not purposely distract them from these or choose to not verbally communicate these. Even if they are included in the loan, this will accrue interest and I really do feel I was purposely misled with this.
After a total fiasco von bibra recover their mistake quite well after spending a lot of time on the phone complaining about a terrible service provided during my car first service
Very disappointing customer service.
Im in the process of buying my first ever new car by lease. The first interaction I had with VonBibra was their Southport dealership. We spoke to someone that morning, said we would come back later in the day. We called before we came back in and that staff member wasnt there but we were told to come in! We walked in and waited standing in the middle of the sales floor for 25 mins. No one spoke to us. Not even a "we'll be with you soon" or "sorry we are busy." A different couple walked in and a sales team member went straight up to them. We left, we were done waiting. But wait there's more.
I had a flat battery today. I rang roadside assistant then to be told I'm not entitled to have roadside assistant as I have not been having my car serviced with Von Bibra was NOT HAPPY cost me $435 to have another roadside assistant plus a new battery car is only just over 2 years old
I am disappointed in Honda at Robina. Capped price servicing and newly marketed 'tailored servicing feels like a scam. When I bought the car new, I was told that capped price servicing is Honda's way of ensuring customer loyalty. But I have to say, that getting my car serviced so religiously just feels like a scam. The price is increasing as they add in all this extra repairs and replacements and I am now done bringing it here. I will go back to autoleaders where I took my Mazda before I bought the Honda. Just disappointing and unnecessarily expensive.
Customer service is lacking
The Southport service department for Subaru is lacking in basic customer service. I booked my car in for its recall service which I was originally told wouldn't take long. Then when I arrive was told it would take most of the day as there were 60 cars in before mine. Why book a car in if you are over booked and then make the customer feel like they should be grateful its even getting done. To add to this , I wasnt even given a courtesy call to say my car had been completed.
Typical car purchase experience
Called in to look at new cars. Called back the showroom to make an appointment for a test drive as we live 40 minutes away. On arrival the salesperson was not in the showroom and had not made a booking. 6 week wait for delivery of the car and negotiations on trade in through the manager 10 metres away by phone from the salesperson! Following direct debit for payment of car, received a phone call to say they had not received payment done by direct debit 2 DAYS earlier. Phone call 5 minutes later without apology to say that payment had been received 2 days earlier. Moderate hard sell to add rust proofing glass filter etc to glass: diminishing the quality of the delivered car!
I’ve had mixed experiences with this dealership. There appear to be some communication issues in the service department and the quality of the service you receive definitely depends on who you work with.
Not the best
I was looking to buy a used car from Von Bibra Robina and everything started off well. Later on it then got uncomfortable and service went bad.
I had a Mazda in mind and went for a finance with my Mum as at the time i was 17. It then declined and i was going to wait till i was 18 to go for the finance again.
I ended up finding another car that interested me more at another dealer and wanted to take my deposit off, as i did not want the car. The sales guy - was not happy about that and started questioning me - 'Why?' "We held the car just for...
The car is faulty I've said that from start.
I have said from the start, after being hustled at 18 to get a car without the people explaining details or telling me interest etc. They gave me a dud! Literally the car has had problem after problem, a different von bibra store fixed it for half price but apparently the car slowing itself down, not wanting to drive when you go from stopped at a lights or roundabout etc is NORMAL! YEP apparently my car nearly causing a crash is normal. One day its going to do it that bad that someone is going to die will they listen than! Also they put that ex...tra insurance i didn't want on my car, saying all new cars have it which is a lie it was stated this year on the news and wont give the money back which is 2,500 or more. Ridiculous. Con artists! They know how unhappy i am, they haven't bothered too do anything. Ridiculous paying over double a cars worth and its going to end up killing someone!
Bought a lemon
I bought a Suzuki Vitara from Ferry road two years ago. The day after i bought the car i had dash lights indicating issues. Called the salesman who told me to turn off the vehicle safety system to fix the issue?!. It turned out to be a flat battery which i had to pay for as not covered by warranty. There is more to it. Paint work started to disappear with each wash (immediately after purchase). My bonnet and roof are now very badly faded. Car is worth far less than the money i still owe on it so i cant even sell it. Havnt contacted them since t...he first phonecall because i felt like i was being fobbed off so will admit i havnt given vonbibra the opportunity to fix the issues but i prefer to not be sold a dodgy car that needs fixing in the first place as i paid enough for it.
If only I had it
Can't say overly impressed. Salesman was great, doing a favour for the used car team. Used car team far from great. 5 days still no car, unlike the advertised 3 - 4 days. Looks like still no car for 7 - 8 days. Don't return emails or phonecalls.
Dis-satisfied with Von Bibra Southport Communications
I am an international student, was looking to upgrade to a better car. Went to von bibra did my research got Honda Civic 2017 hatchback test drive two different models and finally decided to go with the white one. Gave me a offer took my 2010 camry $1000 less than the market price. Took PPQ plates with tin and ceramic coat package. Gave a kindergarten explanation about how the car looks amazing in it and saves from bird poop and UV. I didnt my research and found the offer was good.
Emailed with the payment confirmation (got no reply) tried...calling the salesperson (no reply) . Texted when can I pick the car said after 8 days. Asked if they can service my car before giving at first no reply (we cant service in advance). Asked if can u please clean the rusty wheels and paint touch (no reply till now). Asked for the last service time (no reply- didn't show me the service book) I have my car pick up time tomorrow. Payment has been cleared (no clue rego is still not transferred, no reply on acknowledging about payment, no reply on status of the car) I mean the communication with the client has been very poor. I feel a bit unwelcomed (still I bought the car). When I bought my car from Jamie frizzell's they gave me car mats and free service. I mean the sales person all they say is let me ask the manager and they try to test your patience (which is running short now). I going blind dont know if my car will be ready by tomorrow, coated, with my ppq.
Delivery and subsequent service
We bought a new triton from von binary Robina in November 2017. The delivery was arrange by the company for 3 pm - when we arrived at 3 o’clock the car was not ready- the number plates were not fixed nor was the ariel attached . We were leave alone for the next almost an hour while the salespeople located the owners’ manual etc , not offered a drink at all during that time. A good start! We took the car to have the first service in January this year and told the service people tha we had been given 2 service records so they could have the blank...one back. I later wanted to pair a new phone and found the audio book missing but the 2 service books still with car. No problems I thought as it’s only a manual and they should have ours or supply a new one . I have just returned from the Robina dealership after waiting more than an half an hour getting the run around being told to go to Sales who then told me to go the service section. I got sick of waiting and asked to speak to the Service Manager who I was told was busy and would ring me - I’m still waiting. I don’t think we will be using them again for anything
Battery supplied in a new car
Dear sir I purchased a new barina cd on 28 September 2016 and on Saturday 10th February the supposed new battery in my car stopped working. I called the roadside assistance racq and they said I needed a new battery. My complaint is this battery was only one year 4 months old. But in actual fact it was older as the original battery was installed in the car in the 26/4/2016 five months before I Brought the car. My question to you us how is It that I wad robbed of five months worth of battery life as it was nit really a new battery when I purchase...d the car it was already five months old. Also you only cover the first battery for one year but will cover second battery for three years how is this fair. Then I was told today by service manager that by getting racq to install battery I could have affected my warranty as they don't put in the correct manufactures battery. Please explain how all this is fair and I am now out of picked $220. Thanks Jeanette
Car not ready for hand over when told.
Friday signed contract, was told I could wave cooling off period to speed up delivery by Tuesday/wednesday. Today is Thursday. An issue with car failed RWC now won't be ready for a week. So paying lease and insurance on car not in my driveway. Not happy.
Subaru XV S
I love my new car however I found the time it took to get a trade in price and cost for my new car excessive.
The salesman was unfamiliar with dealing with finance from an outside source. This was very frustrating as he did not respond to any emails from my finance company. Which delayed payment.
This unfortunately is the second time I have had bad service when buying a subaru.
Clear pealing of car
After buying a 2nd hand car in august after a few months the clear is peeling off and after ringing the manger at Ferry Rd was told nothing can or will be done wasn't even interested at looking at the car DISGUSTED but I let everyone know that it's still just a 2nd hand car dealing nothing different from buying from a little dealer elsewhere
2014 Nissan pulsar
Took our used Nissan pulsar hatch to get looked at,there was a terrible noise coming from the car ,the first time they thought they found it (the problem but no )noise still there ,unsatisfactory i call them again and told them noise still there ,ok so bring it back again told they need the car over night,problems two ,faulty engine mount and strut,lucky the car is under new car warranty as I paid nothing
Questions & Answers
Hi when are you expecting your next shipment of 2020 tritons? I really want one they're gorgeous.
Hi Kaz, if you contact Rob Ehemann the Mitsubishi Sales Manager at Robina on 5575 0500 he will be able to let you know all the details and keep you up to date. Thanks Jo
jetblack window tint
It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.
Are you asking about buying or selling it ?
The brand of window tint you use.
Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?
Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are email@example.com Thanks Jo
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