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Von Bibra

Von Bibra

4.6 from 1,023 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (7)
  • Return Claim MadeYes (0) · No (8)
  • Customer Service
    2.4 (8)
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Scott

ScottSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Plain Ordinary Service

published
Product Quality
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Kirsty

KirstySouth East Queensland, QLD

  • 10 reviews
  • 4 likes

Really Disappointing

published
Customer Service
Incentivised ReviewNo
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1 comment
Von Bibra
Wade von BibraVon Bibra
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Tom

TomRichmond-Tweed, NSW

  • 4 reviews
  • 1 like

Good recovery

published

After a total fiasco von bibra recover their mistake quite well after spending a lot of time on the phone complaining about a terrible service provided during my car first service

Product Quality
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1 comment
Von Bibra
von B.Von Bibra

Appreciate the feedback Tom, always good to hear we've started rebuilding some trust. Let us know if there's anything further we can do.

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Ellee M.

Ellee M.South East Queensland, QLD

Very disappointing customer service.

published

Im in the process of buying my first ever new car by lease. The first interaction I had with VonBibra was their Southport dealership. We spoke to someone that morning, said we would come back later in the day. We called before we came back in and that staff member wasnt there but we were told to come in! We walked in and waited standing in the middle of the sales floor for 25 mins. No one spoke to us. Not even a "we'll be with you soon" or "sorry we are busy." A different couple walked in and a sales team member went straight up to them. We left, we were done waiting. But wait there's more.

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2 comments
Ellee M.
Ellee M.
Von Bibra
von B.Von Bibra
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NOT HAPPY

NOT HAPPYSouth East Queensland, QLD

Roadside Assistant

published

I had a flat battery today. I rang roadside assistant then to be told I'm not entitled to have roadside assistant as I have not been having my car serviced with Von Bibra was NOT HAPPY cost me $435 to have another roadside assistant plus a new battery car is only just over 2 years old

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1 comment
Von Bibra
von B.Von Bibra
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Grateful

GratefulSouth East Queensland, QLD

  • 3 reviews

Expensive servicing

published

I am disappointed in Honda at Robina. Capped price servicing and newly marketed 'tailored servicing feels like a scam. When I bought the car new, I was told that capped price servicing is Honda's way of ensuring customer loyalty. But I have to say, that getting my car serviced so religiously just feels like a scam. The price is increasing as they add in all this extra repairs and replacements and I am now done bringing it here. I will go back to autoleaders where I took my Mazda before I bought the Honda. Just disappointing and unnecessarily expensive.

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R.McPhee

R.McPheeSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Customer service is lacking

published

The Southport service department for Subaru is lacking in basic customer service. I booked my car in for its recall service which I was originally told wouldn't take long. Then when I arrive was told it would take most of the day as there were 60 cars in before mine. Why book a car in if you are over booked and then make the customer feel like they should be grateful its even getting done. To add to this , I wasnt even given a courtesy call to say my car had been completed.

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1 comment
Von Bibra
von B.Von Bibra
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Typical car purchase experience

published

Called in to look at new cars. Called back the showroom to make an appointment for a test drive as we live 40 minutes away. On arrival the salesperson was not in the showroom and had not made a booking. 6 week wait for delivery of the car and negotiations on trade in through the manager 10 metres away by phone from the salesperson! Following direct debit for payment of car, received a phone call to say they had not received payment done by direct debit 2 DAYS earlier. Phone call 5 minutes later without apology to say that payment had been received 2 days earlier. Moderate hard sell to add rust proofing glass filter etc to glass: diminishing the quality of the delivered car!

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1 comment
Von Bibra
von B.Von Bibra

Sorry to hear about your experience, I would love the opportunity to discuss this further, if you wish to discuss further please do not hesitate to contact me - Jo Copeland on 07 5575 0500. Kind regards Jo

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Lou

LouGold Coast

  • 5 reviews
  • 7 likes

Mixed review

published

I’ve had mixed experiences with this dealership. There appear to be some communication issues in the service department and the quality of the service you receive definitely depends on who you work with.

Incentivised ReviewNo
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Not the best

published
1 comment
Von Bibra
von B.Von Bibra
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Elira

EliraGold Coast

  • 4 reviews
  • 1 like

The car is faulty I've said that from start.

published
1 comment
Von Bibra
von B.Von Bibra

Hi Elira, I understand you've been chatting with our team - all are concerned to get this looked at for you and quickly. I'll be keeping tabs on the progress for you. Holli von Bibra - Customer Relations Manager.

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Nicole

NicoleLismore

  • Verified

Bought a lemon

published
1 comment
Von Bibra
von B.Von Bibra

Hi Nicole, can you please contact our General Manager - Shaun Lees on 07 5561 6161 so we can chase up the manufacturer and look at options for you. Kind regards Jo

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Lynne

LynneSouth East Queensland, QLD

  • 3 reviews
  • 1 like

If only I had it

published

Can't say overly impressed. Salesman was great, doing a favour for the used car team. Used car team far from great. 5 days still no car, unlike the advertised 3 - 4 days. Looks like still no car for 7 - 8 days. Don't return emails or phonecalls.

1 comment
Von Bibra
von B.Von Bibra

Hi Lynne, sorry to hear about your experience, I would be happy to follow this up for you, if you could please give me a call direct on 5635 0616. Kind regards Jo

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Harry

HarryGold coast

  • Verified

Dis-satisfied with Von Bibra Southport Communications

published
1 comment
Von Bibra
Wade von BibraVon Bibra
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Tezza

TezzaGold Coast

Delivery and subsequent service

published
2 comments
Von Bibra
von B.Von Bibra
Tezza
Tezza

Thank you for your prompt reply- your service Manager at Robina has just contacted me and is organising a replacement manual and and has apologised for the situation.Again I thank you and your service Manager for your prompt action

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Jeanette

JeanetteQueensland

  • 2 reviews
  • 1 like

Battery supplied in a new car

published
1 comment
Von Bibra
von B.Von Bibra

Hi Jeanette, sorry to hear about your experience, please contact Holli von Bibra on 5575 0500 to discuss further, apologies I cannot contact you direct as cannot access your contact details.

Kind regards Jo

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No Car

No CarSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Car not ready for hand over when told.

published

Friday signed contract, was told I could wave cooling off period to speed up delivery by Tuesday/wednesday. Today is Thursday. An issue with car failed RWC now won't be ready for a week. So paying lease and insurance on car not in my driveway. Not happy.

1 comment
Von Bibra
von B.Von Bibra

I am sorry to hear about your experience, if you could please contact me to discuss further I would appreciate the opportunity, Holli von Bibra 5575 0500.

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Subaru XV S

published

I love my new car however I found the time it took to get a trade in price and cost for my new car excessive.
The salesman was unfamiliar with dealing with finance from an outside source. This was very frustrating as he did not respond to any emails from my finance company. Which delayed payment.
This unfortunately is the second time I have had bad service when buying a subaru.

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Gordon

Gordon

  • 2 reviews
  • 1 like

Clear pealing of car

published

After buying a 2nd hand car in august after a few months the clear is peeling off and after ringing the manger at Ferry Rd was told nothing can or will be done wasn't even interested at looking at the car DISGUSTED but I let everyone know that it's still just a 2nd hand car dealing nothing different from buying from a little dealer elsewhere

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2014 Nissan pulsar

published

Took our used Nissan pulsar hatch to get looked at,there was a terrible noise coming from the car ,the first time they thought they found it (the problem but no )noise still there ,unsatisfactory i call them again and told them noise still there ,ok so bring it back again told they need the car over night,problems two ,faulty engine mount and strut,lucky the car is under new car warranty as I paid nothing

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Questions & Answers

Kaz

Kazasked

Hi when are you expecting your next shipment of 2020 tritons? I really want one they're gorgeous.

1 answer
Von Bibra
von B.Von Bibra

Hi Kaz, if you contact Rob Ehemann the Mitsubishi Sales Manager at Robina on 5575 0500 he will be able to let you know all the details and keep you up to date. Thanks Jo

Barry M.

Barry M.asked

jetblack window tint

3 answers
Les
Les

It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.

Fired Up
Fired Up

Are you asking about buying or selling it ?

Barry M.
Barry M.

The brand of window tint you use.

Niggie G

Niggie Gasked

Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?

1 answer
Von Bibra
von B.Von Bibra

Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are holli.vonbibra@vonbibra.com.au Thanks Jo

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