Plain Ordinary Service
The experience I had at Nissan Robina was pretty ordinary from the beginning until I picked up the car, [name removed] fumbled through getting me a price and 1% finance for the car I went in to look at, after about 30mins of trying to get it sorted it didn't eventuate, but as I walked out I decided to get the N Track, (different car more expensive) went through the process and signed for it, I had to ring back nearly 2 weeks later to see if they could get it for me, and told yes, then another week after that I had to ring them to ask for delive...ry date, a week after that I picked the car up, when I walked in, i see a dirty looking red bow on the car (that probably been on 1000 cars) and got a tried looking [name removed] who asked for 4 signatures for the No. Plate then said sit in the car to set up my phone and run through the controls, as he was doing this he asked me for a 10/10 review, I'm not 1 to ask for anything, but for him to ask me for that and for me to not even get a smile or joyful handover or even a keyring, I think it was very ordinary service I could've got at any car yard, On a side note Gypsea who done the extras was very happy smilie lady who I would give a 5 star rating
I received a request to review Von Bibra before I have even collected my car. Until today, my experience with Von Bibra was quite good which saves them from a one star review. However, today has been a major disappointment and I’m not looking forward to receiving my new (used) car at all now.
I did have an issue with the ‘extras’ they sign you up for (paint protection etc). I got home and decided the amount was too much for my single parent income. I was told they couldn’t make any changes and I had signed the quote. So I asked them to please...cancel the contract as I was within the cooling off period and suddenly they were able to remove this OR I could have a heavily discounted rate. It was almost $1500 less than what was quoted. I was advised on Monday my finance was approved so went in on Tuesday to sign all documents. Was quite rushed but had trusted the important sections were pointed out. I was told to wait for the salesman to call me the next day and I could then transfer the balance. No call from the salesman on Wednesday so I followed up this morning (Thursday). Was told I could pick the car up tomorrow. I hadn’t transferred the balance as was waiting for confirmation and Von Bibra require you to transfer at least 48 hours prior so obviously can’t pick the car up tomorrow now. I’ve now been waiting two hours for the salesman to respond to my text about Monday pick up as they don’t do pick ups on Saturday because they are busy with sales. Still no response. Regardless if that’s more convenient for the customer. My main issue in all this is the additional loan fees I have just been made aware of. I noticed the loan amount with the amount I’m paying as deposit was a lot higher than the contract for sale was. When I queried this to the Business Manager, I was told it was loan fees and included in loan repayments so I pulled out my paperwork. Sure enough, the Business Manager had spent a lot of time directing my attention to a section at the bottom of this page and I was never made aware of the $1540 worth of Loan Fees. Surely Von Bibra have a duty of care to inform their customers of these fees and not purposely distract them from these or choose to not verbally communicate these. Even if they are included in the loan, this will accrue interest and I really do feel I was purposely misled with this.
After a total fiasco von bibra recover their mistake quite well after spending a lot of time on the phone complaining about a terrible service provided during my car first service
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Very disappointing customer service.
Im in the process of buying my first ever new car by lease. The first interaction I had with VonBibra was their Southport dealership. We spoke to someone that morning, said we would come back later in the day. We called before we came back in and that staff member wasnt there but we were told to come in! We walked in and waited standing in the middle of the sales floor for 25 mins. No one spoke to us. Not even a "we'll be with you soon" or "sorry we are busy." A different couple walked in and a sales team member went straight up to them. We left, we were done waiting. But wait there's more.
I had a flat battery today. I rang roadside assistant then to be told I'm not entitled to have roadside assistant as I have not been having my car serviced with Von Bibra was NOT HAPPY cost me $435 to have another roadside assistant plus a new battery car is only just over 2 years old
I am disappointed in Honda at Robina. Capped price servicing and newly marketed 'tailored servicing feels like a scam. When I bought the car new, I was told that capped price servicing is Honda's way of ensuring customer loyalty. But I have to say, that getting my car serviced so religiously just feels like a scam. The price is increasing as they add in all this extra repairs and replacements and I am now done bringing it here. I will go back to autoleaders where I took my Mazda before I bought the Honda. Just disappointing and unnecessarily expensive.
Customer service is lacking
The Southport service department for Subaru is lacking in basic customer service. I booked my car in for its recall service which I was originally told wouldn't take long. Then when I arrive was told it would take most of the day as there were 60 cars in before mine. Why book a car in if you are over booked and then make the customer feel like they should be grateful its even getting done. To add to this , I wasnt even given a courtesy call to say my car had been completed.
Typical car purchase experience
Called in to look at new cars. Called back the showroom to make an appointment for a test drive as we live 40 minutes away. On arrival the salesperson was not in the showroom and had not made a booking. 6 week wait for delivery of the car and negotiations on trade in through the manager 10 metres away by phone from the salesperson! Following direct debit for payment of car, received a phone call to say they had not received payment done by direct debit 2 DAYS earlier. Phone call 5 minutes later without apology to say that payment had been received 2 days earlier. Moderate hard sell to add rust proofing glass filter etc to glass: diminishing the quality of the delivered car!
Questions & Answers
Hi when are you expecting your next shipment of 2020 tritons? I really want one they're gorgeous.
Hi Kaz, if you contact Rob Ehemann the Mitsubishi Sales Manager at Robina on 5575 0500 he will be able to let you know all the details and keep you up to date. Thanks Jo
jetblack window tint
It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.
Are you asking about buying or selling it ?
The brand of window tint you use.
Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?
Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are firstname.lastname@example.org Thanks Jo
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