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Von Bibra

Von Bibra

4.6 from 1,037 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (7)
  • Return Claim MadeYes · No (8)
  • Customer Service
    2.4 (8)
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Scott
ScottSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Plain Ordinary Service

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVin Bibra Robina
Kirsty
KirstySouth East Queensland, QLD
  • 10 reviews
  • 4 likes

Really Disappointing

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationFerry Road
1 comment
Von Bibra
Wade von BibraVon Bibra
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0.0
(1,234)
Tom
TomRichmond-Tweed, NSW
  • 4 reviews
  • 1 like

Good recovery

published

After a total fiasco von bibra recover their mistake quite well after spending a lot of time on the phone complaining about a terrible service provided during my car first service

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBon bibra Southport
1 comment
Von Bibra
von B.Von Bibra

Appreciate the feedback Tom, always good to hear we've started rebuilding some trust. Let us know if there's anything further we can do.

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Ellee M.
Ellee M.South East Queensland, QLD

Very disappointing customer service.

published

Im in the process of buying my first ever new car by lease. The first interaction I had with VonBibra was their Southport dealership. We spoke to someone that morning, said we would come back later in the day. We called before we came back in and that staff member wasnt there but we were told to come in! We walked in and waited standing in the middle of the sales floor for 25 mins. No one spoke to us. Not even a "we'll be with you soon" or "sorry we are busy." A different couple walked in and a sales team member went straight up to them. We left, we were done waiting. But wait there's more.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthport
2 comments
Ellee M.
Ellee M.
Von Bibra
von B.Von Bibra
NOT HAPPY
NOT HAPPYSouth East Queensland, QLD

Roadside Assistant

published

I had a flat battery today. I rang roadside assistant then to be told I'm not entitled to have roadside assistant as I have not been having my car serviced with Von Bibra was NOT HAPPY cost me $435 to have another roadside assistant plus a new battery car is only just over 2 years old

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHelensvale
1 comment
Von Bibra
von B.Von Bibra
Grateful
GratefulSouth East Queensland, QLD
  • 3 reviews

Expensive servicing

published

I am disappointed in Honda at Robina. Capped price servicing and newly marketed 'tailored servicing feels like a scam. When I bought the car new, I was told that capped price servicing is Honda's way of ensuring customer loyalty. But I have to say, that getting my car serviced so religiously just feels like a scam. The price is increasing as they add in all this extra repairs and replacements and I am now done bringing it here. I will go back to autoleaders where I took my Mazda before I bought the Honda. Just disappointing and unnecessarily expensive.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRobina
R.McPhee
R.McPheeSouth East Queensland, QLD
  • 4 reviews
  • 2 likes

Customer service is lacking

published

The Southport service department for Subaru is lacking in basic customer service. I booked my car in for its recall service which I was originally told wouldn't take long. Then when I arrive was told it would take most of the day as there were 60 cars in before mine. Why book a car in if you are over booked and then make the customer feel like they should be grateful its even getting done. To add to this , I wasnt even given a courtesy call to say my car had been completed.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationSouthport
1 comment
Von Bibra
von B.Von Bibra

Typical car purchase experience

published

Called in to look at new cars. Called back the showroom to make an appointment for a test drive as we live 40 minutes away. On arrival the salesperson was not in the showroom and had not made a booking. 6 week wait for delivery of the car and negotiations on trade in through the manager 10 metres away by phone from the salesperson! Following direct debit for payment of car, received a phone call to say they had not received payment done by direct debit 2 DAYS earlier. Phone call 5 minutes later without apology to say that payment had been received 2 days earlier. Moderate hard sell to add rust proofing glass filter etc to glass: diminishing the quality of the delivered car!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationVon Bibra Subaru
1 comment
Von Bibra
von B.Von Bibra

Sorry to hear about your experience, I would love the opportunity to discuss this further, if you wish to discuss further please do not hesitate to contact me - Jo Copeland on 07 5575 0500. Kind regards Jo

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Questions & Answers

Kaz
Kazasked

Hi when are you expecting your next shipment of 2020 tritons? I really want one they're gorgeous.

1 answer
Von Bibra
von B.Von Bibra

Hi Kaz, if you contact Rob Ehemann the Mitsubishi Sales Manager at Robina on 5575 0500 he will be able to let you know all the details and keep you up to date. Thanks Jo

Barry M.
Barry M.asked

jetblack window tint

3 answers
Les
Les

It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.

Fired Up
Fired Up

Are you asking about buying or selling it ?

Barry M.
Barry M.

The brand of window tint you use.

Niggie G
Niggie Gasked

Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?

1 answer
Von Bibra
von B.Von Bibra

Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are holli.vonbibra@vonbibra.com.au Thanks Jo

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