Sales consultant knew his business and did now pressure us, was very helpful and took time out to drive to Helensvale to help sort out problems with plate ownership
Knowledge of the sales process and the vehicle detail was first class, would recommend sales consultant Jesse for any intended purchaser of a vehicle from Bon Vibra
New car experience
Nice people to deal with during this time when delay in delivery is being experienced due to unforeseen conditions by all customers
Great car, good service
Craig went above and beyond to be helpful in giving me what I needed in a new car for my wife. Ashmore should have their own email enquiry address I think. All staff were most professional, although I did find it a bit tiresome fending off the various persistent attempted value adding to the sale price. I would recommend the Von Bibra business to an astute purchaser.
Subaru XV car purchase
Recently purchased above vehicle from von Bibra. Thanks to used car Sales Manager, I was given a thorough, methodical description & instruction about the best features of this vehicle. Had a couple of small test drives. My only criticism would to have been able to test drive on motorway & have a good run to test the power of vehicle!
Good service and sales support
Good service and sales support from Tayla from first enquiry call back till delivery. Thank you for ongoing support, we wete always kept in the loop; so we knew when to expect delivery.
Love our new car!
Jay at Von Bibra Ferry Road helped us get a price that was in our budget for our perfect car. He worked hard to make us feel he cared about our budget which was really nice and went out of his way for us.
He organised the big red bow and congratulations banner after we mentioned our 6yearold daughter was super excited for the pick up.
He regularly communicated with us via phone calls everything went smoothly.
I received a request to review Von Bibra before I have even collected my car. Until today, my experience with Von Bibra was quite good which saves them from a one star review. However, today has been a major disappointment and I’m not looking forward to receiving my new (used) car at all now.
I did have an issue with the ‘extras’ they sign you up for (paint protection etc). I got home and decided the amount was too much for my single parent income. I was told they couldn’t make any changes and I had signed the quote. So I asked them to please...cancel the contract as I was within the cooling off period and suddenly they were able to remove this OR I could have a heavily discounted rate. It was almost $1500 less than what was quoted. I was advised on Monday my finance was approved so went in on Tuesday to sign all documents. Was quite rushed but had trusted the important sections were pointed out. I was told to wait for the salesman to call me the next day and I could then transfer the balance. No call from the salesman on Wednesday so I followed up this morning (Thursday). Was told I could pick the car up tomorrow. I hadn’t transferred the balance as was waiting for confirmation and Von Bibra require you to transfer at least 48 hours prior so obviously can’t pick the car up tomorrow now. I’ve now been waiting two hours for the salesman to respond to my text about Monday pick up as they don’t do pick ups on Saturday because they are busy with sales. Still no response. Regardless if that’s more convenient for the customer. My main issue in all this is the additional loan fees I have just been made aware of. I noticed the loan amount with the amount I’m paying as deposit was a lot higher than the contract for sale was. When I queried this to the Business Manager, I was told it was loan fees and included in loan repayments so I pulled out my paperwork. Sure enough, the Business Manager had spent a lot of time directing my attention to a section at the bottom of this page and I was never made aware of the $1540 worth of Loan Fees. Surely Von Bibra have a duty of care to inform their customers of these fees and not purposely distract them from these or choose to not verbally communicate these. Even if they are included in the loan, this will accrue interest and I really do feel I was purposely misled with this.
Had been to a few car yards, but Ron at Ashmore Von Bibra was one of the reasons we went back to this dealer. Was welcoming and helpful from the start and right through to the end.
Great customer service but I believe I stil paid too much
I had purchased a 2nd hand Mitsubishi ASX. The cust service I was received was great. Claudius followed up with me and answered all my questions. Gypsy helped me too. Only downside I cant get finance through you. I ended up paying almost $27k for the car which started at $22 because of the add ons. A week later a friend from Tassie bought an Outlander LS 2Fwd 2020 Yes, 21K tinting, mats, rear bumper protection plates, front and rear passengers guff protection plates and she paid $21k !! I feel a little disappointed that I paid too much being a single mum and all. I’m planning on buying another car in the next 2 years and I have to really do my research next time.
Very disappointing customer service.
Im in the process of buying my first ever new car by lease. The first interaction I had with VonBibra was their Southport dealership. We spoke to someone that morning, said we would come back later in the day. We called before we came back in and that staff member wasnt there but we were told to come in! We walked in and waited standing in the middle of the sales floor for 25 mins. No one spoke to us. Not even a "we'll be with you soon" or "sorry we are busy." A different couple walked in and a sales team member went straight up to them. We left, we were done waiting. But wait there's more.
Great experience, would recommend
Dan was professional, friendly and knowledgeable about the product. I would definitely recommend Von Bibra Ferry Road to anyone looking for a new car. I'm looking forward to being able to pick it up.
Second hand car purchase
Good experience purchasing through von Bibra Ashmore. Very patient salesman! The trade in value on our car wasn’t great but I suppose that’s the risk involved with including a trade-in vehicle with purchase.
Vastly improved experience with Peugeot
Absolutely archetypal high power car sales people, which is expected, but can be overwhelming. Just good at their jobs - I guess they are lovely people in 'normal' life :) In my case, I had to walk away temporarily to muster the strength to continue negotiations. My uncomfortable experience of feeling coralled into an on-the-spot decision is the reason for 4 stars, not 5.
That said, this experience with Kataya and Matthew was miles better than my previous one with Peugeot at Southport a few years ago...I took the trouble to make an appointment...
Arty at Southport looked after me with my purchase of XTrail. Service was faultless, a vast improvement to what I had experienced at Robina Von Bibra days earlier.
A little disappointed at the absence of any car mats. Also felt a little pressured into the up selling of products following the deal. Insurance incorrectly quoted resulted in me cancelling the policy.
Efficient, courteous service.
There is no doubt that I would recommend this dealership. My experience was very good, subject to one thing. I believe that I was pressured and then duped into buying a paint protection product.
After being offered the product, ".at a huge discount, the after sales lady insisted on producing 2 sales contracts. One with the product and one without, with the undertaking that she would phone me to confirm whether I want to spend the $860 on the product. THAT CALL WAS NEVER MADE.
When I arrived to take delivery of the vehicle, I was only presente...
Questions & Answers
Hi when are you expecting your next shipment of 2020 tritons? I really want one they're gorgeous.
Hi Kaz, if you contact Rob Ehemann the Mitsubishi Sales Manager at Robina on 5575 0500 he will be able to let you know all the details and keep you up to date. Thanks Jo
jetblack window tint
It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.
Are you asking about buying or selling it ?
The brand of window tint you use.
Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?
Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are firstname.lastname@example.org Thanks Jo
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