I received a request to review Von Bibra before I have even collected my car. Until today, my experience with Von Bibra was quite good which saves them from a one star review. However, today has been a major disappointment and I’m not looking forward to receiving my new (used) car at all now.
I did have an issue with the ‘extras’ they sign you up for (paint protection etc). I got home and decided the amount was too much for my single parent income. I was told they couldn’t make any changes and I had signed the quote. So I asked them to please...cancel the contract as I was within the cooling off period and suddenly they were able to remove this OR I could have a heavily discounted rate. It was almost $1500 less than what was quoted. I was advised on Monday my finance was approved so went in on Tuesday to sign all documents. Was quite rushed but had trusted the important sections were pointed out. I was told to wait for the salesman to call me the next day and I could then transfer the balance. No call from the salesman on Wednesday so I followed up this morning (Thursday). Was told I could pick the car up tomorrow. I hadn’t transferred the balance as was waiting for confirmation and Von Bibra require you to transfer at least 48 hours prior so obviously can’t pick the car up tomorrow now. I’ve now been waiting two hours for the salesman to respond to my text about Monday pick up as they don’t do pick ups on Saturday because they are busy with sales. Still no response. Regardless if that’s more convenient for the customer. My main issue in all this is the additional loan fees I have just been made aware of. I noticed the loan amount with the amount I’m paying as deposit was a lot higher than the contract for sale was. When I queried this to the Business Manager, I was told it was loan fees and included in loan repayments so I pulled out my paperwork. Sure enough, the Business Manager had spent a lot of time directing my attention to a section at the bottom of this page and I was never made aware of the $1540 worth of Loan Fees. Surely Von Bibra have a duty of care to inform their customers of these fees and not purposely distract them from these or choose to not verbally communicate these. Even if they are included in the loan, this will accrue interest and I really do feel I was purposely misled with this.
Very disappointing customer service.
Im in the process of buying my first ever new car by lease. The first interaction I had with VonBibra was their Southport dealership. We spoke to someone that morning, said we would come back later in the day. We called before we came back in and that staff member wasnt there but we were told to come in! We walked in and waited standing in the middle of the sales floor for 25 mins. No one spoke to us. Not even a "we'll be with you soon" or "sorry we are busy." A different couple walked in and a sales team member went straight up to them. We left, we were done waiting. But wait there's more.
I am disappointed in Honda at Robina. Capped price servicing and newly marketed 'tailored servicing feels like a scam. When I bought the car new, I was told that capped price servicing is Honda's way of ensuring customer loyalty. But I have to say, that getting my car serviced so religiously just feels like a scam. The price is increasing as they add in all this extra repairs and replacements and I am now done bringing it here. I will go back to autoleaders where I took my Mazda before I bought the Honda. Just disappointing and unnecessarily expensive.
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Questions & Answers
Hi when are you expecting your next shipment of 2020 tritons? I really want one they're gorgeous.
Hi Kaz, if you contact Rob Ehemann the Mitsubishi Sales Manager at Robina on 5575 0500 he will be able to let you know all the details and keep you up to date. Thanks Jo
jetblack window tint
It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.
Are you asking about buying or selling it ?
The brand of window tint you use.
Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?
Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are email@example.com Thanks Jo
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