Sales consultant knew his business and did now pressure us, was very helpful and took time out to drive to Helensvale to help sort out problems with plate ownership
Knowledge of the sales process and the vehicle detail was first class, would recommend sales consultant Jesse for any intended purchaser of a vehicle from Bon Vibra
New car experience
Nice people to deal with during this time when delay in delivery is being experienced due to unforeseen conditions by all customers
Great car, good service
Craig went above and beyond to be helpful in giving me what I needed in a new car for my wife. Ashmore should have their own email enquiry address I think. All staff were most professional, although I did find it a bit tiresome fending off the various persistent attempted value adding to the sale price. I would recommend the Von Bibra business to an astute purchaser.
Subaru XV car purchase
Recently purchased above vehicle from von Bibra. Thanks to used car Sales Manager, I was given a thorough, methodical description & instruction about the best features of this vehicle. Had a couple of small test drives. My only criticism would to have been able to test drive on motorway & have a good run to test the power of vehicle!
Good service and sales support
Good service and sales support from Tayla from first enquiry call back till delivery. Thank you for ongoing support, we wete always kept in the loop; so we knew when to expect delivery.
Love our new car!
Jay at Von Bibra Ferry Road helped us get a price that was in our budget for our perfect car. He worked hard to make us feel he cared about our budget which was really nice and went out of his way for us.
He organised the big red bow and congratulations banner after we mentioned our 6yearold daughter was super excited for the pick up.
He regularly communicated with us via phone calls everything went smoothly.
Had been to a few car yards, but Ron at Ashmore Von Bibra was one of the reasons we went back to this dealer. Was welcoming and helpful from the start and right through to the end.
Great customer service but I believe I stil paid too much
I had purchased a 2nd hand Mitsubishi ASX. The cust service I was received was great. Claudius followed up with me and answered all my questions. Gypsy helped me too. Only downside I cant get finance through you. I ended up paying almost $27k for the car which started at $22 because of the add ons. A week later a friend from Tassie bought an Outlander LS 2Fwd 2020 Yes, 21K tinting, mats, rear bumper protection plates, front and rear passengers guff protection plates and she paid $21k !! I feel a little disappointed that I paid too much being a single mum and all. I’m planning on buying another car in the next 2 years and I have to really do my research next time.
Great experience, would recommend
Dan was professional, friendly and knowledgeable about the product. I would definitely recommend Von Bibra Ferry Road to anyone looking for a new car. I'm looking forward to being able to pick it up.
Second hand car purchase
Good experience purchasing through von Bibra Ashmore. Very patient salesman! The trade in value on our car wasn’t great but I suppose that’s the risk involved with including a trade-in vehicle with purchase.
Vastly improved experience with Peugeot
Absolutely archetypal high power car sales people, which is expected, but can be overwhelming. Just good at their jobs - I guess they are lovely people in 'normal' life :) In my case, I had to walk away temporarily to muster the strength to continue negotiations. My uncomfortable experience of feeling coralled into an on-the-spot decision is the reason for 4 stars, not 5.
That said, this experience with Kataya and Matthew was miles better than my previous one with Peugeot at Southport a few years ago...I took the trouble to make an appointment...
Arty at Southport looked after me with my purchase of XTrail. Service was faultless, a vast improvement to what I had experienced at Robina Von Bibra days earlier.
A little disappointed at the absence of any car mats. Also felt a little pressured into the up selling of products following the deal. Insurance incorrectly quoted resulted in me cancelling the policy.
Efficient, courteous service.
There is no doubt that I would recommend this dealership. My experience was very good, subject to one thing. I believe that I was pressured and then duped into buying a paint protection product.
After being offered the product, ".at a huge discount, the after sales lady insisted on producing 2 sales contracts. One with the product and one without, with the undertaking that she would phone me to confirm whether I want to spend the $860 on the product. THAT CALL WAS NEVER MADE.
When I arrived to take delivery of the vehicle, I was only presente...
Anthony and his team at of Von Bibra Ferry road are very professional, kind and friendly. I will go back when we are ready to change my family 7 seater.
Happy with my new Suzuki Baleno
Went looking for a tidy second hand car and Logean sold us on a brand new car for a very good price. Great service by the von Bibra team, well oiled machine. The car is a delight to drive.
Cameron is a master service delivery person from the inside out.
I am a customer who faced every hiccup possible during a time when I ought to have been sooo excited about purchasing my new car. My experience was the opposite.
Cameron was not the initial salesperson who I signed a contract with and was left to take over. He listened and addressed every concern until I was actually smiling again.
If the company awards team members for excellence then I highly recommend you consider Cameron for this award.
Finally a satisfied customer of Von Bibra
Service with a smile.
Anthony was great .My only problem was the paper work took too long . I have been dealing with this company for 9 years great service for my cars . Love my Honda .Thanks Anthony .
Online car purchase
Easy. Quick. Fair price. Saved time. If u know the car u want and a fair price, call Von Bibra and buy online. Its a smarter way to buy a car unless you want to walk the yards.
Great car sales people
Sam and Kieren at Southport were both very pleasant and professional to deal with. Sam gave regular updates on when my car was due to arrive and Kieren finished off the sale in a very friendly and efficient manner. I would have no hesitation in going to him for any new cars or questions about my current car.
The only negative was I was very unimpressed with the trade in price I was offered for my old car. I ended up selling it privately and received almost double what I was offered at the dealership.
When I went to look for a new car, I was met by Ryland, a very nice man, who was courteous, professional and informative. What i found somewhat confounding, was the way the sales part works. It is somewhat baffling, that the salesperson is having to phone the floor manager, who is sitting ten metres away?!?! i am not sure if this is a sales technique used by von Bibra, but it does come across as ridiculous. A bit disconcerting is also the difficulties in phoning in, and getting anyone except the receptionist to talk to. In general, I am happy with my purchase deal, the car and the people I dealt with.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi when are you expecting your next shipment of 2020 tritons? I really want one they're gorgeous.
Hi Kaz, if you contact Rob Ehemann the Mitsubishi Sales Manager at Robina on 5575 0500 he will be able to let you know all the details and keep you up to date. Thanks Jo
jetblack window tint
It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.
Are you asking about buying or selling it ?
The brand of window tint you use.
Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?
Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are firstname.lastname@example.org Thanks Jo
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