Great car sales people
Sam and Kieren at Southport were both very pleasant and professional to deal with. Sam gave regular updates on when my car was due to arrive and Kieren finished off the sale in a very friendly and efficient manner. I would have no hesitation in going to him for any new cars or questions about my current car.
The only negative was I was very unimpressed with the trade in price I was offered for my old car. I ended up selling it privately and received almost double what I was offered at the dealership.
As a first time buyer, I had a great experience and would like to thank Jacob Haugaard for being a great help on deciding my new car and providing the needed information.
When I went to look for a new car, I was met by Ryland, a very nice man, who was courteous, professional and informative. What i found somewhat confounding, was the way the sales part works. It is somewhat baffling, that the salesperson is having to phone the floor manager, who is sitting ten metres away?!?! i am not sure if this is a sales technique used by von Bibra, but it does come across as ridiculous. A bit disconcerting is also the difficulties in phoning in, and getting anyone except the receptionist to talk to. In general, I am happy with my purchase deal, the car and the people I dealt with.
The reviewer stated that an incentive was offered for this review
Purchased of a used car experience (From Negative to Positive)
Sales person mis-represented and then blame it on me . After checking with sales person about Yr of car, check the VIN plate by the car door, asked for the price, I proceed to test drive the vehicle. Having satisfied that all my questions were answered, I deciding to proceed with the purchase....At signing of purchase paper, and while negotiating, (sales person is now hard selling to me), he then said the price is $1k higher that what was presented to me. Sales person then claimed that I cannot expect the lower price for the car I wanted. I...motioned to him the price and details were printed on the document and given by him. At every point during the purchase, I had asked the question and he had answered it, With that, I took the test drive and decided on the purchase. He kept insisting that I was wrong about it and I need to pay the higher price. Also gave me a ridiculous price for my trade in. I decided to walk out of the deal. Consumers - pls be wary of such tactics!! I was disappointed by such service from the sales person for a reputable company. The matter has now gone to the Sales manager who is trying to negotiate with me to resolve this. What a service Von Bibra....I was misrepresented and then now being blamed for it.
Very quick turnaround and attentive to your needs
Very easy process to buy a new car and felt genuinely taken care of. Quick turn around and true to their word. Would buy again through Von Bibra. Thank you.
A pleasant experience without a lot of hassle.
The sales person was knowledgeable and pleasant. A pleasure to do business with. The car was delivered on time and everything was as promised. All the staff involved were very professional in their attitude.
The staff at Von Bibra were courteous and helpful yet were not pushy. Their input and product knowledge helped me make an informed decision. Plenty of models on hand as well.
Love my car
Love my car.. Found the sales people very helpful and friendly. They didn't push me in anyway.were very helpful in answering my questions. I would recommend them to my friends when buying a car
Always go with the Holden
Good service great, deal love my SV6 commodore wagon. Had a great trip to Sydney on one tank of fuel very economical.Ryland the sales rep at Von Bibra at Robina was very helpful and always keeping us up to date with what was going on.Thanks from John Rowe
Purchase of used car
Thanks to Chris Rowe at Von Bibra Helensvale for his helpful assistance purchasing my new vehicle. After narrowing my choices down to two cars, he assisted me in taking out both for a test drive. He satisfactorily answered all my questions and I went home and thought about it overnight with no pressure to buy. I ended up buying a much bigger car than I had originally planned but ended up very happy with my final choice and the great deal. Special mention to Jeff McDonald for his patience, particularly with all the paperwork (and taking the time...to answer my many questions) His general oversight of the purchase as Sales Manager was appreciated and he helped put my mind at ease. I noticed a couple of scratches on the vehicle after my second test drive which he had fixed as requested and it came up good as new. I would definitely recommend Jeff and Chris to anyone buying a new car. I have already told my friends, family, work colleagues and even the neighbours!
Great experience with Brendan
We had a great experience from Salesman Brendan from Von birbra Robina. Although he accidentally sold us a car that had already been sold, he phoned another dealership straight away and made arrangements for another car to be delivered the next day.
Very nice guy would definitely deal with him again! I also love my new ASX.
Was looking to purchase my first car and Von Bibra helped me do so. With awesome staff I was able to by a car that fit my every need and one that was within my budget! Still in my first week of the car and loving it!
Great car...smooth deal thanks
Smooth deal. Could have been detailed as they said they would do. Not happy with coffee stains and dirty windows from the inside of the car.Also could have put window washer fluid in!! Otherwise, the car is great at the moment! Love everything about it. Not even a week old, so yet to see.
Loving the ASX saves bending.
Rube and I would like to thank Ryland, Nick and Justin for the great service we will recommend Von Bibra Robina.
Just stopped in for a look...
...left with a great car, and smile, and a great experience. Ethan greeted us on arrival with professionalism and confidence far beyond his years. He listened to our needs and though the car we purchased was not on the lot that day we conditionally bought it anyway sight unseen. Much thanks to Ethan, Benny, Courtney and the team for a memorable car buying experience.
Very happy with fantastic service
Coolest car buying experience. Tamara at Peugeot Ferry Road really looked after us. Very good service, would highly recommend Von Bibra.
XTrail are a great wagon
We found Ryland very help full, and he gave us a very good service, we could not say the same for some of the team we met on the Friday when Ryland was on leave, we also found the trade in allowance was low
The Drive away deal!
Thanks Phil for helping us get the deal we wanted! Good experience Great car to drive away in! All for the driver!
Whose awesome your awesome
The boys on Ferry Rd in the used car dealership are extremely professional and very knowledgeable. They will bend over backwards to make your car purchasing experience a dream come true. Thankyou Joshua and your helpful assistant for making this experience a delightful memorable journey one could never possibly forget.
Great salesmen and environment
Wonderful salesmen who know what they are talking about and make the experience for you. They totally had the civic sold with me. My only gripe was that they would not negotiate with me at all, I ended up going to another Honda dealership to buy my car with someone who would actually speak to me When it came down to the nitty gritty of car buying.
Questions & Answers
Hi when are you expecting your next shipment of 2020 tritons? I really want one they're gorgeous.
Hi Kaz, if you contact Rob Ehemann the Mitsubishi Sales Manager at Robina on 5575 0500 he will be able to let you know all the details and keep you up to date. Thanks Jo
jetblack window tint
It looks ok but to be honest we’ll need to wait until summer before I can give a more definitive answer. We were told that you cannot see clearly through the tint to the other side of the vehicle (standing on the outside). This is not the case.
Are you asking about buying or selling it ?
The brand of window tint you use.
Is there a service where Von Bibra will pick up the car from a person's home, service it and bring it back to the person's home for a fee?
Thanks for the enquiry, to assist please contact Holli von Bibra our Customer Relations Manager and she will see what can be done. Her contact details are firstname.lastname@example.org Thanks Jo
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