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Vroom Vroom Vroom

Vroom Vroom Vroom (page 2 of 10)

4.1 from 190 reviews

Reviews

4.1

190 reviews
5
(134)
4
(14)
3
(3)
2
(11)
1
(28)
  • Value for Money
    4.4 (15)
  • Transparency
    4.4 (13)
  • Customer Service
    4.5 (16)
  • Booking Process
    4.7 (12)
  • Vehicle Condition
    4.6 (8)
  • Received Booked Vehicle
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Ripoff

published

The service was ok and the car was new so that was ok too but it was a total ripoff - much more expensive than if I had gone direct to the car hire place. Expensive lesson learnt and I wont use this company again

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

So helpful and pleasant

published

Customer service was excellent
Every detail was handled promptly and all our requests were met in a professional manner and experience knowledge

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Thank you for the feedback Owie. We are pretty proud of our Customer Care Team - will definitely pass on your kind words. Thanks again Tia.

Comparative site with additional booking feature.

published

Handy online chat feature which helps interstate visitors with questions. I have not used the online booking service yet and will keep this site in mind for price comparisons when i have figured out the particulars like depot locations and dates.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Kaety, thank you for your feedback. Please let us know if you do require any further assistance for your upcoming booking. Cheers Tia.

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Effortless

published

Thanks Riz for changing our pick-up time. Effortless .... a great start to our Christmas holiday without too much time required

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Great service after I made a booking mistake

published

I supplied the wrong email address and Zandra was most helpful in fixing and resending my booking. Great online chat service!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Allan! Thanks so much for your wonderful comments. We are glad you have had a good experience. Your positive feedback will be passed onto Zandra. Thanks again for being a loyal customer and writing this great review. - Mic

CCW

CCWSingapore

  • Verified customer

Beware of making reservations through this platform

published
1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Fantastically easy

published

Service was great I had questions that were quickly answer and any fears that I had in making a booking and finding extra charges was quickly dispelled. Awesome service and result for me so I definitely made a booking after being referred to this site.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

We are glad that you have had a great experience booking with VroomVroomVroom. If you’re travelling somewhere again soon, don’t hesitate to contact us. Have a great week, Julia.

Live chat

published

Quick response time and accurate answer within minutes. Much appreciated help and assistance. Would recommend to use this service :)

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hey there Sean! Thank you so much for your positive review and recommendation :) Have a wonderful day - Isobel

Thanks a lot

published

Riz was really helpful and fast. She helped solved my problem within 5 mins. Appreciated the help
Thanks a lot!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi :) Thanks so much for your review! We will pass on your positive comment to Riz. Have a great day - Isobel

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Great

published

Riz was quick to anser my enquiries i always go to vroom vroom to book cars if you want quick responses recommend these guys

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hello :) Thank you for your positive comments. I am so glad to hear that you enjoyed your booking experience. Happy travels! - Julia

Tony

TonyAdelaide, South Australia

  • Verified customer

Vroom Vroom Vroom makes it easy !

published

I have been using this site for many years, and always saves me time. Today I had a question that "Zandra" sorted out very quickly and put my mind at ease. Thanks, and have a safe Christmas Season :)

2 comments
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Tony! Thank you for giving us a perfect rating and for recommending VroomVroomVroom to other travellers. Let us know if there is anything else we can help you with! Julia.

Tony
Tony

Glad to help, just like other compare sites, yours site saves travelers time making booking a vehicle easy. thanks.

Live Chat

published

Fabulous customer service they were prompt and helpful. Would recommend using this service to anyone looking to book a vehicle.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi there! We are happy that you have had a good experience using VroomVroomVroom, and hope to see you again in the future. Have a great afternoon - Julia.

Rich

RichSydney

Great value and always willing to help

published

I love using Vroom Vroom Vroom to get the best value car hire - primarily its a great comparison site. I've always found them incredibly helpful when plans change, come unstuck or even if booking details are lost etc. Far more so than the individual hire companies. Great local call centre and very responsive to email!! Thanks so much!!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi there! Thank you for using VroomVroomVroom again. We appreciate your loyalty and your continued trust in our services. We hope to hear from you again! Thanks for taking the time to write us a review. Have a great Monday :) Julia.

Prompt & Professional

published

Jime helped me in amending my car hire booking. She was very professional and her prompt action was excellent. I have not seen the vehicle yet as our trip won't be until next year.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi there! Thanks so much for your wonderful comments. Your positive feedback will be passed onto our team. Have a great day - Julia

Eman

EmanCampbelltown, NSW

Simple, Efficient, Clear

published

I had to make a change in my booking details, and was IMMEDIATELY served online by one of their service personnel Patrick. He was very efficient and with no-questions-asked, swiftly assisted me in my requests.
I have yet to pick up my car, but with such service at the start, it is indeed promising indeed. I will definitely write another review at the end of my car rental experience in mid-December 2018.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Eman! Thank you so much for your awesome review on our service. We have passed your positive feedback to Patrick and he really appreciate your kind words. We can't wait to hear your review this December. Have a great day! - Mic

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Lawrence D L

Lawrence D LSINGAPORE

  • Verified customer

Wonderful Customer Service Rendered

published

Rizza ,was very helpful and talking to her was like chatting to a friend ,she helped resolve my booking time issue in a flash .Keep up the good work ,will definitely use Vroom for all my future bookings .

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi there! Thanks so much for your wonderful comments. Your positive feedback will be passed onto our team. We are glad you have had a good experience. We hope to see you again soon! Cheers - Julia

Great Service

published

Great service from the staff over email in ensuring i was able to guarantee a baby seat in a remote / regional airport.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hello! Thank you for giving us a perfect rating and for recommending VroomVroomVroom to other travellers. Let us know if there is anything else we can help you with! - Julia.

Excellent service after a specific query

published

Long term user of Vroom Vroom Vroom and always happy so after recent issue with one rental company wanted specifics on one aspect i.e. extra charges for spouses. Rizza came back with a precise update on most operators and now forewarned about a couple of these people 'sneaking in' extra charges so shame on them and congrats to Vroom and Rizza

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi there! We are happy that you have had a good experience using VroomVroomVroom, and hope to see you again in the future. I will make sure to pass your positive feedback to Rizza! Cheers - Julia.

Very professional service

published

Rizza showed a great patience in answering all my questions and was very professional and courteous. Hence I was persuaded to book with her. She was quick and attentive. It was indeed nice to chat with her this morning. I wish her the best.

Cheers
Ranjit

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hey Ranjit! It's always fantastic to hear that customers have enjoyed booking with us. We hope we can help with your next car rental. Have a great day - Julia.

Tony Kee Choi

Tony Kee ChoiSingapore

  • Verified customer

A breath of fresh air

published

I had to change my booking to a different drop-off location and asked Vroom Vroom Vroom to help. They responded fast and proactive Rizza J. Florentino was awesome; texting with her is like chatting with a friend, not a "template" (that's what you get from the big brand car rental chains). Truly a breath of fresh air. Thank you Rizza.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Thank you for the review Tony! Rizza really does strive to help our customers, along with the other members of our Customer Care Team. She will be thrilled to hear you were so happy with her assistance. Wishing you safe travels - Gilbert

Page 2 of 10
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Questions & Answers

Kono M.

Kono M.asked

Hi,
I just booked using your website.
I didn’t have to pay anything. All I did was write my name and email and booking was confirmed for a (thrifty) car.
Do I pay at thrifty?
Bit worried when we go to thrifty that our booking doesn’t even exist or it costs a lot more than your page had.

No answers
joseph n.

joseph n.asked

Hi good day. Is it possible to rent a car from this platform and later purchase excess reduction later for the respective car rental company?

1 answer
Chaser12
Chaser12

Greetings.... Yes of course you can do that.

Jon

Jonasked

I've just got an email quote from Vroom Vroom Vroom. Their email address is VroomVroomVroom <response@cartrawler.com>. Cartrawler has horrendous reviews. What's their connection?

1 answer
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Jon! Thanks for your question. Car Trawler is our partner for some of the international bookings. Should you need any further information, please do not hesitate to contact us at help@vroomvroomvroom.com.au Have a great day, Julia.

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