Comparative site with additional booking feature.
Handy online chat feature which helps interstate visitors with questions. I have not used the online booking service yet and will keep this site in mind for price comparisons when i have figured out the particulars like depot locations and dates.
- Verified customer
Beware of making reservations through this platform
I reserved a premium group car with Hertz through this platform more than a month in advance. Upon arrival in Melbourne, I was given a car from a group much cheaper than what I reserved but was charged for premium group. When I raised this with customer service of both Hertz and Vroom, I was told, not in so many words, that my reservation does not mean anything. lesson learnt: you have more consumer protection being a walk in, at least you pay what you get. The maddening thing about this is the attitude of the customer service of vroom. No...t only are they not helpful, they are arrogant. The bragged that they have 700 customers a day and that too bad, you are an isolated incident- no assistance whatsoever. They earn a profit from the insurance and my personal data and basically telling me to "go away".
Great value and always willing to help
I love using Vroom Vroom Vroom to get the best value car hire - primarily its a great comparison site. I've always found them incredibly helpful when plans change, come unstuck or even if booking details are lost etc. Far more so than the individual hire companies. Great local call centre and very responsive to email!! Thanks so much!!
Simple, Efficient, Clear
I had to make a change in my booking details, and was IMMEDIATELY served online by one of their service personnel Patrick. He was very efficient and with no-questions-asked, swiftly assisted me in my requests.
I have yet to pick up my car, but with such service at the start, it is indeed promising indeed. I will definitely write another review at the end of my car rental experience in mid-December 2018.
Excellent service after a specific query
Long term user of Vroom Vroom Vroom and always happy so after recent issue with one rental company wanted specifics on one aspect i.e. extra charges for spouses. Rizza came back with a precise update on most operators and now forewarned about a couple of these people 'sneaking in' extra charges so shame on them and congrats to Vroom and Rizza
- Verified customer
A breath of fresh air
I had to change my booking to a different drop-off location and asked Vroom Vroom Vroom to help. They responded fast and proactive Rizza J. Florentino was awesome; texting with her is like chatting with a friend, not a "template" (that's what you get from the big brand car rental chains). Truly a breath of fresh air. Thank you Rizza.
Questions & Answers
I just booked using your website.
I didn’t have to pay anything. All I did was write my name and email and booking was confirmed for a (thrifty) car.
Do I pay at thrifty?
Bit worried when we go to thrifty that our booking doesn’t even exist or it costs a lot more than your page had.
I've just got an email quote from Vroom Vroom Vroom. Their email address is VroomVroomVroom <firstname.lastname@example.org>. Cartrawler has horrendous reviews. What's their connection?
Tia H.Vroom Vroom Vroom
Hi Jon! Thanks for your question. Car Trawler is our partner for some of the international bookings. Should you need any further information, please do not hesitate to contact us at email@example.com Have a great day, Julia.
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