Lawrence D L
Wonderful Customer Service Rendered
Rizza ,was very helpful and talking to her was like chatting to a friend ,she helped resolve my booking time issue in a flash .Keep up the good work ,will definitely use Vroom for all my future bookings .
Great service from the staff over email in ensuring i was able to guarantee a baby seat in a remote / regional airport.
Excellent service after a specific query
Long term user of Vroom Vroom Vroom and always happy so after recent issue with one rental company wanted specifics on one aspect i.e. extra charges for spouses. Rizza came back with a precise update on most operators and now forewarned about a couple of these people 'sneaking in' extra charges so shame on them and congrats to Vroom and Rizza
Very professional service
Rizza showed a great patience in answering all my questions and was very professional and courteous. Hence I was persuaded to book with her. She was quick and attentive. It was indeed nice to chat with her this morning. I wish her the best.
Tony Kee Choi
A breath of fresh air
I had to change my booking to a different drop-off location and asked Vroom Vroom Vroom to help. They responded fast and proactive Rizza J. Florentino was awesome; texting with her is like chatting with a friend, not a "template" (that's what you get from the big brand car rental chains). Truly a breath of fresh air. Thank you Rizza.
Thank you for making it so easy!!
Booking a car for our family trip has been so easy. Everyone has been super helpful with organising our children with 3 car seats suitable for their ages. Will definitely use these guys again!
I recently made an online booking and made a silly error, booked it in the wrong name!! Couldn't rectify that myself online so sent an email, received confirmation back within 1 day from Justine confirming she has sorted that for me and resent updated booking email. Nice to know that emails are monitored and actioned in such an efficient way, thanks
Got the Car for Family
I was looking for 8 seater car and got the excellent customer service, Payment has to be done at the time of pickup hence no hassle at all. Received a perfect customer service.!
Excellent value and great customer service
Vroom Vroom Vroom have always provided very competitive price with confidence that if you need additional extras or changes, the customer service is prompt and very helpful. I had accidentally ordered extras for our upcoming car rental, but a quick email to Zee in customer service rectified this very quickly.
Very efficient and pro-active on-line support!
A thoroughly efficient and satisfying support from Vicki who pro actively assisted me with my request for add-on services for my car rental. i am thoroughly pleased with the level of customer support provided and how easy and convenient the whole booking process has been! Many thanks
Quick online support services
Required a pickup and arrival modification to my car booking. All completed within quick time. Justine provided a wonderful service. Thanks
I booked a car and thought I had added booster seats however upon querying my reservation found I hadn't. Justine responded to my email and indicated that due to demand there were no booster seats available to add to my booking but had found an alternative supplier and secured car with the number of booster seats needed. Thanks Justine, problem resolved without any fuss!
Perfect info and quick reply
Everything explained clearly and replied very fast. Great service. I would definitely use this service again if I need help.
Excellent online support service
It's the first time I rented a car in Australia, so I had many doubts about the service, prices, insurance and everything related. Super dizzy with the website, an online advisor (Zee) immediately contacted me and was able to guide me and solve all my concerns, very kind, patient and extremely helpful. Fully recommended even for those with zero experience renting vehicles.
Great online support services
It was a great experience chatting online with one of their support team members(Patrick). All my questions were answered efficiently and timely. Really helpful for those who has zero car rental experience.
Justine was really helpful
I needed some help clarifying whether insurance was included in the quote & Justine was patience and very easy to deal with, she very quickly solved my issue and helped me to get the confirmation I needed from the actual rental car company involved. I would highly recommend her - thanks Justine!!
Fabulous service received across multiple bookings
Accurate, knowledgeable and very speedy customer service received via several different customer service agents for multiple bookings. I am very impressed!
Very good service
The booking hasn't been completed for website problems. They soon contacted me to complete the booking personally and correct the date of return since I previously selected the wrong one. Very efficient, quick and kind stuff. Thanks!
very help full lady
very helpfull fast and quick easy reponse she was answering my questions my first time renting i was confused on how it works thanks :)
Needed a quote; was great service;
for now I did not have to do a firm booking; once that is done, will write my next review
Questions & Answers
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