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Vroom Vroom Vroom

Vroom Vroom Vroom (page 3 of 10)

4.1 from 190 reviews

Reviews

4.1

190 reviews
5
(134)
4
(14)
3
(3)
2
(11)
1
(28)
  • Value for Money
    4.4 (15)
  • Transparency
    4.4 (13)
  • Customer Service
    4.5 (16)
  • Booking Process
    4.7 (12)
  • Vehicle Condition
    4.6 (8)
  • Received Booked Vehicle
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Thank you for making it so easy!!

published

Booking a car for our family trip has been so easy. Everyone has been super helpful with organising our children with 3 car seats suitable for their ages. Will definitely use these guys again!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi, Tia. Thank you for booking your car with us. We are always happy to help and we hope to assist you again in the future! Cheers! ~Jayson

Chris

ChrisAuckland

Reservation assistance

published

I recently made an online booking and made a silly error, booked it in the wrong name!! Couldn't rectify that myself online so sent an email, received confirmation back within 1 day from Justine confirming she has sorted that for me and resent updated booking email. Nice to know that emails are monitored and actioned in such an efficient way, thanks

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi, Chris. Thank you for your review. We are glad to hear Justine was able to assist you. Safe travels. Cheers! ~Jayson

Got the Car for Family

published

I was looking for 8 seater car and got the excellent customer service, Payment has to be done at the time of pickup hence no hassle at all. Received a perfect customer service.!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Thank you so much for your kind words, Abhishek. It was a pleasure helping you. If you’re travelling somewhere again soon, don’t hesitate to contact us. Cheers! ~Jayson

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  • Verified customer

Excellent value and great customer service

published

Vroom Vroom Vroom have always provided very competitive price with confidence that if you need additional extras or changes, the customer service is prompt and very helpful. I had accidentally ordered extras for our upcoming car rental, but a quick email to Zee in customer service rectified this very quickly.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hello, Michael. Thank you for taking the time to leave us a review and for mentioning Zee. We are thrilled we were able to efficiently help you. Cheers! ~Jayson

Very efficient and pro-active on-line support!

published

A thoroughly efficient and satisfying support from Vicki who pro actively assisted me with my request for add-on services for my car rental. i am thoroughly pleased with the level of customer support provided and how easy and convenient the whole booking process has been! Many thanks

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi there. You're welcome! We are so delighted you found our team helpful and the booking system easy to use! We look forward to helping you again with your future rentals! Cheers! ~Jayson

Quick online support services

published

Required a pickup and arrival modification to my car booking. All completed within quick time. Justine provided a wonderful service. Thanks

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Michael. Thank you for your positive feedback and mentioning Justine. If you're travelling again soon, don't hesitate to contact us! Cheers - Julia.

Problem solved

published

I booked a car and thought I had added booster seats however upon querying my reservation found I hadn't. Justine responded to my email and indicated that due to demand there were no booster seats available to add to my booking but had found an alternative supplier and secured car with the number of booster seats needed. Thanks Justine, problem resolved without any fuss!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi! Thanks so much for your wonderful comments. I'm glad to hear we were able to help. We hope to see you again soon and assist with your next car rental bookings. Have a great afternoon - Julia.

Hussain

HussainGold Coast

  • 5 reviews
  • 1 like

Perfect info and quick reply

published

Everything explained clearly and replied very fast. Great service. I would definitely use this service again if I need help.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Hussain! We appreciate you taking the time to give us some positive feedback. Thanks for booking with VroomVroomVroom! Regards - Julia.

Excellent online support service

published

It's the first time I rented a car in Australia, so I had many doubts about the service, prices, insurance and everything related. Super dizzy with the website, an online advisor (Zee) immediately contacted me and was able to guide me and solve all my concerns, very kind, patient and extremely helpful. Fully recommended even for those with zero experience renting vehicles.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom
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Great online support services

published

It was a great experience chatting online with one of their support team members(Patrick). All my questions were answered efficiently and timely. Really helpful for those who has zero car rental experience.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Justine was really helpful

published

I needed some help clarifying whether insurance was included in the quote & Justine was patience and very easy to deal with, she very quickly solved my issue and helped me to get the confirmation I needed from the actual rental car company involved. I would highly recommend her - thanks Justine!!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi there! Thank you for your positive comments. I am so glad to hear that you enjoyed your booking experience. I will make sure to pass your positive feedback to Justine, Happy travels! - Julia.

Fabulous service received across multiple bookings

published

Accurate, knowledgeable and very speedy customer service received via several different customer service agents for multiple bookings. I am very impressed!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hello Danni. thank you for the feedback. I will be sure to share with our Customer Care Team. Wishing you Safe Travels - Tia.

Alice

AliceMelbourne

Very good service

published

The booking hasn't been completed for website problems. They soon contacted me to complete the booking personally and correct the date of return since I previously selected the wrong one. Very efficient, quick and kind stuff. Thanks!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Alice. Good to hear we were able to help you out efficiently. Thank you for the feedback. Wishing you safe travels. Tia

very help full lady

published

very helpfull fast and quick easy reponse she was answering my questions my first time renting i was confused on how it works thanks :)

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Thank you Ola for the great feedback. Sounds like we were able to assist you with all of your queries. If you do have anymore questions as a first time renter, please do let us know. Wishing you safe travels. Tia!

Quote Request

published

Needed a quote; was great service;
for now I did not have to do a firm booking; once that is done, will write my next review

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi there Sunil. Thank you for the feedback. Please do let us know if we can be of further assistance to help you confirm a booking.
Wishing you a great day. Tia.

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Great service - Justine

published

Hi, I would like to commend Justine for her prompt response and help. She has been a great assistance in answering my queries. She was able to provide immediate help in rectifying the issues I had. Thanks alot!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Sindy! Thanks so much for your wonderful comments and mentioning Justine! You right - she is awesome :) If you’re travelling somewhere again soon, don’t hesitate to contact us. Have a great day, Julia.

Very helpful Customer Service team

published

Booking was made with minimal stress and the customer service team was great to help out with additional request. I needed a child safety seat and it was organised within 24hr!!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi there :D It's fantastic to hear that you have had a good experience. Our team works hard to make the booking process as easy as possible. Thanks for booking your car with us. Happy travels! Julia.

Vanessa99

Vanessa99Darwin, NT

  • 2 reviews

Booking Great, Insurance Claim Incomplete

published

We have now booked with Vroom Vroom Vroom a few times and have found the online booking system extremely user friendly. Thank you for also having constantly great prices!

I am still in the process of an insurance claim from my last rental (QLD gutters are formidable opponents), so I will update you on that process as well.

Currently, I would happily recommend Vroom Vroom Vroom :-)

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

take my money for extra insurance and guess what they have no booking for me

published

Website took me through the booking process, I purchased the extra insurance and then there was no booking for me, went to rebook and the car is $20 more than it was this morning??
No help just a waste of bloody time.

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Excellent service

published

Excellent service from Vroomvroom. Query answered very promptly and additional information given that was informative and very helpful - thank you!

1 comment
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi there :) We appreciate you taking the time to give us some positive feedback. Thanks for booking with VroomVroomVroom! Cheers, Julia

Page 3 of 10
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Questions & Answers

Kono M.

Kono M.asked

Hi,
I just booked using your website.
I didn’t have to pay anything. All I did was write my name and email and booking was confirmed for a (thrifty) car.
Do I pay at thrifty?
Bit worried when we go to thrifty that our booking doesn’t even exist or it costs a lot more than your page had.

No answers
joseph n.

joseph n.asked

Hi good day. Is it possible to rent a car from this platform and later purchase excess reduction later for the respective car rental company?

1 answer
Chaser12
Chaser12

Greetings.... Yes of course you can do that.

Jon

Jonasked

I've just got an email quote from Vroom Vroom Vroom. Their email address is VroomVroomVroom <response@cartrawler.com>. Cartrawler has horrendous reviews. What's their connection?

1 answer
Vroom Vroom Vroom
Tia H.Vroom Vroom Vroom

Hi Jon! Thanks for your question. Car Trawler is our partner for some of the international bookings. Should you need any further information, please do not hesitate to contact us at help@vroomvroomvroom.com.au Have a great day, Julia.

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