We use a Vtech baby monitor in our granddaughters room and we have used it for about a year or so. The other day the parent unit stopped connecting to the main unit. I called their service number and the level of service was nothing but amazing. The lady whom I spoke to understood the problem with the unit and gave me a postage paid RMA number to send it to Vtech for repair. As promised three days later the units have arrived and the work order says the units were replaced.
How great is to deal with a manufacturer like this. They have won a customer for life.
It was great! Until the screen stop working.
I am not happy with the monitors video screen. It has completely stopped working and still I have no conclusion to the whatever the matter is. Everything else works fine other the screen which is completely black and sometimes flashes white. Before the screen stopped working i was happy as Larry.
Picture quality very good (compared to other cheaper ones we've had), the zoom function is excellent (actual zoom, not just enlargement of pixels) and reception great all around our house. Wanted to note that we contacted VTech to confirm that the BM3210 and BM3110 additional cameras would pair with the BM3000 remote unit, and they got back to us within a day with a confirmation. Upon testing, the additional camera does pair. Saved us buying a complete new monitor set.
- Verified purchase
Functional, Adjustable and a Pretty Clear Picture
I purchased this model after my previous Baby monitor gave in (after a week of use).
There are SO many features and settings on this monitor, trying to read all the info on how to set it all up and everything was a bit taxing when you're a sleep derpived mumma. But, once you've managed to absorb the info operating it is easy!
First, the monitor picture is spectacular (especially compared to my previous monitor). In a well lit room the picture is colour, in the dark it is black and white and still quite clear.
The battery life is durable, I h...
Love it other then a single fault
We love our monitor, its easy to use, has great picture quailty, sound quailty is great, different functions to suit many needs and make the unit fantastic in different environments. Have had it for almost a year now and love it other then it losing signal on parent unit at the same time every single night.... can not work out why between 11:30pm-12:30am signal is constantly dropping out yet is fine any other time of the day in the exact same spot :/ but over all very reliable unit and has definetly given me peace of mind at night. Also love ho...w it doesnt pick up stereo playing music yet will pick up baby unsettled or stirring. Other units never went silent due to the background noise from the stereo playing in nursery but this unit defines which noise is background noises and which isnt absolutely fantastic feature
Could be excellent if the power leads weren't rubbish.
I think this is a great monitor & could be even greater if the power leads wouldn't always snap. Both the image & sound quality are excellent. I found it easy to set up. I would love to say that it is reliable however I've had to replace the leads twice now. Vtech were helpful in that they replaced my monitor & cord with a new one. The cord has since broken again so I've had to purchase a universal power cord from another source. If it weren't for the cords I would rate it 5 stars
- Verified purchase
Great video monitor
Overall this is a great monitor.
-No issues with connection.
-Has a great range (can take it out to the garden and still see baby)
-Zoom feature is handy
-Good price ($150 AUD)
-Excellent screen size on parent unit
-parent unit isn't too bulky
- great that it's a colour screen as well and black and white
- able to manually tilt angle of camera
-sound quality is great, also tunes out the music when we have radio playing in baby's room ...
4.5 stars. Very happy
Bought this when bubs started rolling and I wanted to know if he was stuck or just still self settling before I went in to his room. I read a few bad reviews before purchasing but the fact you could get a second camera topped me over and purchased this for around $140 at Harvey Norman. Easy to set up just had to stuff around a bit for the camera view from the ceiling. I wouldn't say the mic is perfect but we are happy and would reccomend. Especially for the price. If anyone knows if you can pair a 3100 camera with a 3000 unit please let me know. Or do I have to buy another 3000? (Only cause the 3100 is on special at the moment)
Not as good quality as their toys
Was happy with the product initially.its lasted less than 12 months. The adapter broke at both ends. The parent unit won't remain connected to the baby unit despite having done initially. Now it cuts in and out as it tries to connect. Bought the BM2500 model. Got less than I paid for. Range is even less in my house, image is barely visible in night mode. Sound cuts in and out, temperature reads 3 degrees less than the unit old unit next to it.
We've had two break just months after buying
After our Uniden monitor broke a couple of months outside of warranty, we decided to give the VTech a go.
I'll start with the positives:
- Great image quality
- Easy set-up
- Simple to use parent unit
Unfortunately for us though, that's where the positives end. After one month, the wiring in the parent unit charger cable became exposed, and soon after the plug that goes into the parent unit snapped clean off. I contacted VTech customer service who told me they don't do spare parts and I needed to return the whole thing to Big W for rep...lacement. I was disappointed as it seems a real waste to have to return the whole thing when a simple cable could have been replaced. Our second one lasted just under three months, then the exact same thing happened. I took it back for a refund this time, as I figured it would just keep happening as it seems to be a fault with the model.
Best video monitor
So happy with this as my 2nd monitor purchase!! Initially
I bought an angelcare one for my first baby and after all that money it hasn't even made it to two years!
Vtech is so easy to use and video is very clear. Music is fab as puts baby to sleep every time too. their customer service is great too and will honour their warranty. Highly recommend and under $100 is a great price.
Meets my needs
Purchased this baby monitor after reading positive reviews and haven't been disappointed.
Have been using for about 7 months now on a daily basis. Gives me peace of mind when bub is sleeping. Like being able to adjust the sound volume, using the zoom button and having the option to talk over.
Customer service is also excellent. About a month ago the power adaptor cable of the parent unit (monitor) had the wires exposed (near the plug into the parent unit) from the plastic and eventually became detached.
I emailed Vtech at night and the next morning got an email advising they would send a replacement cable straight away. Happily continuing to use every day.
Ok but wouldn't buy it again.
Had problems with the audio cutting out so sent it back. When returned one part of the unit had been replaced however still had the same issue. This concerned me so I contacted vtech and was sent an entire new kit. Third time lucky and the pic and sound seems a lot better HOWEVER the sound still seems to shut off until baby starts making enough noise. I have music playing in the room and this can not be heard through the monitor, all of a sudden after baby makes crying sounds for a few seconds it kicks back in. Really not pleased with this. Don...'t know if I'm having terrible luck with the monitor or if this is supposed to happen. I thought being that it was backed by SIDS kids it would be amazing however I wish I had of spent more money on another brand. Thankfully I only use this mostly in the day as baby still sleeps in my room at night. Not sure how confident I am using this when she moves to her own room though and unfortunately may need to spend more money on another one. Lullabys are a nice touch however only seems to last approx 10min. Would be great it if lasted longer rather than cutting out just as I'm putting baby into cot. Room temperature reading is a positive. Battery power sucks on the camera. Not sure how else to say it but yeah, it sucks. I always have to have he camera plugged into the wall no matter what type of batteries I get it doesn't last long at all. Sometimes it's literally under 20min and I have to plug in. I dont mind this monitor but definitely don't love it. Have to comment that vtech staff I have spoken to over the phone have been friendly
Been using this monitor for over two years now after getting it through flybuys. The only thing I don't like is the highest you can set the temperature alarm at is 30° and in summer, without air con, it's over that most of the time. Once I figured out how to turn it off though it didn't bother me too much. It also has a pretty good range, I have used it in my neighbours house a couple of times. The reason I give it 5 stars though is the excellent customer service. My first one crapped itself after a couple of months and I was preparing myself ...for a big hassle but I called the number, someone answered straight away (a real person) they asked a couple of questions and gave me a postage paid address to send it to and I had a new one within a week of dropping it at the post office. Edit to add: I have had to replace another monitor and the cord on two separate occasions (which I don't think is too bad considering it rarely gets turned off). These replacements weren't as smooth sailing as the first time and one person I spoke to was actually quite rude but it wasn't enough to make me change my rating.
These are great!
Great unit, easy to use and has all the features you want. Only thing missing is ability to turn on music from parent unit. You have to manually move camera (no pan or tilt remotely), which is annoying if you knock it. Has a clear picture though, range is great and sound is clear. Would definitely recommend
Love vtech monitors!!!
Best monitor I have purchaced!!! and I've purchased 5 different brands/models... Nothing compares to this!! Awesome range (double brick 3 storey house & no probs), great features including music and zoom. I have had it recently replaced as the vibration stopped working but the staff at vtech were very helpful on the phone and replaced it efficiently. Would love to say it's perfect but I have one problem with it and it's that you can't hear sound when using muItiple cameras (I have 3 cameras linked) the parent unit only vibrates meaning you need to have it on you or very nearby to monitor all kids. Not sure if they've fixed this in newer model but I'm still very happy with it!
Questions & Answers
What vtech cameras are compatible with the BM3000 monitor? I am after a second camera.
Can anybody please tell me why the monitors screen won’t work? it was working perfectly fine one day then all of sudden when I turn it on there will be one quick flash of light then a total black screen. The sound works, Talk also works and sound buttons work just no screen.. need help!!
My monitor keeps going to a black screen and saying " waiting for linking" then coming back on again. Im only in the next room, not far away. And both the camera and the monitor are plugged in to mains power. Any advice?
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