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Vuly 360 Pro

Vuly 360 Pro Questions & Answers

Large, Medium, Small
4.5 from 236 reviews · View Statistics

14 questions from our users

Lana

Lanaasked

360 Pro

Can you buy a replacement cubby house fabric to replace faded one? I couldn’t find one online.

3 answers
Johnboy
Johnboy

Vuly replaced the faded tent as it as still within warranty and I received it just yesterday. My understanding is you can purchase the tents directly through Vuly.

Lana
Lana

Excellent thank you

Vuly Play
Vuly PlayVuly Play

Hi Lana,

Thank you for contacting us.

Could you please send an email with your details to reviews@vulyplay.com and I will see whats parts you need.

Cheers, Claire :)

Michaela M.

Michaela M.asked

360 Pro Large

Hi we have a 360 pro mini c3 with cubby that we are trying to put together. I need to put an end joiner in either side of the h frame but the don't fit. I've tried everything and it just doesn't work. It also doesn't line up to join the swim set portion - it's doing my head in. I've checked, all the pieces are the same dimension and I'm filling the instructions to the letter but considering putting two end joiners in the h frame is step one I'm not getting very far!!! Saying I'm Frustrated is me being polite.

2 answers
S Tierney
S Tierney

We had the same issue with that part!!

Vuly Play
Vuly PlayVuly Play

Hello Michaela and S Tierney,

Thanks for reaching out to us and apologies for the delayed response!

I'm sorry to hear about the issues that you have been experiencing. If you are still needing assistance with your order, please send us an email to reviews@vulyplay.com, along with your order number and I will organise for a representative to assist you further.

Alternatively, if you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.

Apologies for any inconvenience caused!

Cheers, Claire @VulyPlay

Kiki

Kikiasked

360 Pro

Hi there,
We just bought a mini and the swing height does not seem to work for my kids. They swings adjust at either toddler height (too heigh) or 20cms off the ground (too low). The ropes prevent adjustment outside of this. Help.
Also, thinking this mini frame might not be for us- is there any way we can change out the legs to increase height to the Max frame?

2 answers
sayurimomoko
sayurimomoko

Hi there I had the same issue. Try to half the top 2 arms by folding them and put both ends to the rings. I have managed to adjust to the right height by doing that.

Vuly Play
Vuly PlayVuly Play

Hello Kiki

Thanks for reaching out to us and apologies for the delayed response!

I'm sorry to hear about the issues that you have been experiencing. If you are still needing assistance with your order, please send us an email to reviews@vulyplay.com, along with your order number and I will organise for a representative to assist you further.

Alternatively, if you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.

Cheers, Claire @VulyPlay

Sharon

Sharonasked

360 Pro

Hi we have a pro 360 medium swing set think it was purchased late 2018. The skate board swing thig goes back and forth but doesnt rotate round now. How can i fix it

1 answer
Crystal
Crystal

I had the same issue - it was like it seized up.
I filled out a warranty form online and very quickly they sent out a replacement pole.
One year on same thing has happened again! I asked if there was something we could do like using wd40 or something like that - they asked me to fill out a warranty form again and they are sending out a whole new spin swing (it’s a different design now so hopefully it’s improved)

Ann

Annasked

360 Pro

I have the vuly max c3 large frame (with tent) to assemble having trouble how many end joiners shd I need??

3 answers
Bec G
Bec G

4

Ann
Ann

thx for the reply cause for some reason having problems putting together...any change for a diagram as to where they go or Cld u be just advise where they go. Thx in advance

Bec G
Bec G

Try the videos on their website or YouTube. A lot of the holes dont line up be warned. So each end Should be tube with hooks on each end to A frame, then joiner, then hook tube, then joiner, then hook tube, then attachment to cubby depending how many swing spots you jave or want on each side. We have 3 on right side and 3 on left and cubby in middle so only 2 joiners per side needed. Make sure if u have 2 spot swings u replace a hook tube with the special tube in the swing box. I.e 360 spin swing and circle swing both needed a swap over from a normal hook tube to the tube in the swing box.

Katrina P

Katrina Pasked

360 Pro Small

Hi there, we have purchased a mini. It seems a little wobbly? Is that normal? I’m wondering if we have done something wrong in the assembly. All the bolts are as tight as they can go. It’s fully assembled except for the shade cover and not yet anchored.

No answers
Bonnie H.

Bonnie H.asked

360 Pro Medium

Are the Vuly play sets suitable for young toddlers?

1 answer
Renay
Renay

I have a little girl who turned 2 yesterday and she loves the baby swing attachment and the yoga swing. My 20 month old niece does also. My 2 yr old was a little scared on the kids swing at first but loved the yoga swing from the get go...i guess because it envelopes the entire body so she felt more secure. That's one of the great things I like about this swing set. You just choose the swings that suit your aged children.

Karen E

Karen Easked

360 Pro Medium

Troubleshooting required to work our why our 360 skateboard swing doesn't smoothly rotate 360? We got out the spirit level thinking it was maybe due to being on a slight lean the swing naturally falls to one side and is difficult to swing the other 180 degrees awaiting reply from vuly for suggestions any other suggestions in the meantime greatful accepted!

2 answers
Dave
Dave

Ours always swung 360 ok just the bearing knuckle gave way on the first couple now the 90deg bend down from that gave way

Vuly Play
Vuly P.Vuly Play

Hi Karen,

Thank you for your question!

The 360 Pro Swing should most definitely rotate smoothly. In the case that you are still experiencing difficulties, please send our team an email to reviews@vulyplay.com and I'll organise for a representative to have a look into this you.

Apologies for any inconvenience caused!

If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.

:) Cheers, Denaya @VulyPlay

James R

James Rasked

360 Pro Large

Has anyone got any suggestions on how to install this over synthetic turfed area? - I'm concerned the ground anchors will damage the turf.

1 answer
Vuly Play
Vuly P.Vuly Play

Hello James,

Thank you for taking the time to submit a question!

For safety reasons, you are required to assemble to Swingset using the anchors. This will ensure it is completely level and no risk of tipping over.

If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.

:) Cheers, Denaya @VulyPlay

Shelly

Shellyasked

360 Pro

I have s 9 year old and a 12 year old are they too old for these play equipment please help about to buy online

1 answer
Vuly Play
Vuly P.Vuly Play

Hi Shelly,

Thanks for reaching out! We have a wide range of accessories that are suitable for all ages. The most popular attachments we sell are the Spin Swing and Yoga Swing. Feel free to give our sales team a call on 1300 667 514, to discuss further!

:) Cheers, Denaya @VulyPlay

ptan

ptanasked

360 Pro Medium

Has anyone installed the vuly playset on artificial lawn? I am keen to hear how you went about it and if it damaged the grass?

2 answers
Liz B
Liz B

Hello, yes I have but I haven’t noticed any damage yet. It has obviously flattened the grass underneath the legs but no damage. I’ve had my medium swing for about 3 months. The kids love it. Great investment.

ptan
ptan

Thank you. Did you anchor it to the ground with tent pegs? Or bolts?

Liz

Lizasked

360 Pro Medium

What is the width and length of the swinger with 2and then with 3 set? I have s small courtyard and want to know if it will fit. Height is not the issue it’s the length and width needed

1 answer
Crystal
Crystal

All the measurements are on the vuly website, I couldn’t tell you without looking myself because I haven’t set mine up yet

mum

mumasked

360 Pro Large

What are the actual measurements of the Vuly large swing Set?
Width, height & length

1 answer
Vuly Play
Vuly P.Vuly Play

Hi,

Thank you for your message.

The measurements of the Large swingset are;
Width - 465cm
Height - 231cm
Depth - 203cm

Please feel free to contact our friendly service team on 1300 667 514, if you ever have any queries.

- Jeffrey S @ Vuly

Inky

Inkyasked

360 Pro Medium

What are the dimensions tanking into account the space required to swing?

1 answer
Vuly Play
Vuly P.Vuly Play

Hello Inky!

Thank you for your question.

Our 360 Swing set comes in a Small, Medium and Large frame and the ideal clearance required to enjoy the experience is 1300mm at the front and back of the frame.

For customise your 360 Swing Set and any further question please feel free to call us on 1300 667 514.

Kind Regards,
Maya from Vuly

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