Reviewer Photos & Videos
Good product and Kids love it
We received the lift 2 and installed it before the Easter. Happy children and good product. I found it is easy to install as long as following the instruction steps on the manual. The YouTube installation clip is also very helpful.
Delivery - delivery on time however not happy about the damage of three cartons. Luckily no parts are missing from the broken cartons.
Quality - overall it's good, however i found:
- the powder coated frames are not as good/premium as advertised (see attached pics); and
- the safety padding has a small hole dam...
Purchased in March 2020 at Vuly Play Online store for $1,149.00.
Poor customer service did not receive in time for Christmas
Ordered on phone in November advised to purchase the Lift 2 as opposed to a slightly cheaper one due to kids ages Twin 9 year olds. Purchased all the accessories told delivery would arrive before Christmas. We have received 9 out of the 11 items over a 2 part delivery. I have rang Vuly on numerous occasions told I would receive a call back and never did. Sales staff appear young and inexperienced in customer service. At one point when I asked to speak to someone more senior the reply was "There just going to tell you the same thing". My husband...called with same issues. After requesting to resend the items so we could get it time for Christmas they told us the items were with Toll courier and we would get it no later than the 23rd of December. Well the day has been and gone and no delivery! Called Toll there just as bad state items are with them but not out for delivery told an investigator would call me back still waiting. Asked if we could pick up from warehouse but need authorisation for this from the investigator who is suppose to be calling me back but hasn't. I just want this for Christmas for my Kids. I am so disappointed in the empty promises from Vuly that we would receive this item before Christmas and we haven't. I am so disappointed in the customer service of Vuly when different customer service people said they'd call back and they didn't. I am so disappointed in Toll who have basically did the same thing as Vuly. I wouldn't recommend Vuly needed on their customer service alone. Can't speak out the product because we don't have it all yet!!!!
Purchased in November 2019 at Vuly Play for $1,100.00.
- Lift 2 Medium
I have twins (3 years old) and this has been the best purchase for them and me. I chose the vuly due to the safety features. I especially love the over lap in the netting where you enter or exit the trampoline so i know they won't accidently fall out. The netting and spring padding is great quatily, the power coated frame finish means it can be outside in all weather conditions and the cover provides extra shade. My twins use this all day even snacking on it or resting on it. It is super sttong and supports alot of weight. Also comes with a tent that goes all the way around the sides and this is occasionally used for pretend camping.
I love this trampoline. Definitely worth it and I highly recommend it.
Purchased in December 2018 at Austwest outdoors for $1,044.00.
Great trampoline and great company!
We received our Vuly Lift 2 trampoline last week and love it! Its a gift for our 3 year old daughter and she is so happy with it! We found it really easy to assemble and appreciate all the effort Vuly has made to make their company very reputable. We also had such great experience with the customer service. Thank you!
Purchased in October 2019 at Vuly Play Online store for $979.00.
Best addition to our new home!
My kids love racing home to jump on their trampoline! They don’t just use it for jumping and bouncing but also for dancing, inventing fun games and resting while looking into the clouds.
Was very easy to install with two people (90min). Vuly also threw in a shade cover, Bluetooth speaker and free delivery!
Only wish the protective padding came in colors other than blue or yellow. Also, a ladder is not included and costs an extra $75 not including delivery.
Purchased in September 2019 at Vuly Play Online store for $899.00.
Ordered on Thursday night and tried to cancel first thing Monday morning, due to potential size issue and other concerns, BEFORE item was dispatched, and was told repeatedly that even though the truck was still there (staff member received a call from the warehouse regarding this while on the phone with me) they couldn’t go through all the stock to remove the order in time. Terms and conditions clearly state a 20 dollar restocking fee for cancellations before dispatch. We had an email stating we will receive notification when item has dispatche...d, and we called prior to receiving this. (We still haven’t received that notification by the way). Staff on phone kept telling us different things - truck left, truck still there but no time to remove the item. We are now down 150 dollars in fees. No exceptions or resolution offered. Manager will not take our call. Does not bode well for future interactions with this company so we cut our losses. Very unprofessional.
Purchased in October 2019.
Fantastic quality. My kids love it.
We purchased the Vuly Lift 2 for my daughters and we love it. Only concern is that it didn’t come with any stairs to access the tramp so my 3 year old can’t get in and out on her own. Does it have stairs?
Purchased in September 2019.
Don’t hesitate - you won’t regret it!
Our 7yr old son has special needs & sensory sensitivities. We needed to replace our cheaper department store brand trampoline and considered a Vuly.
The various “accessories” that can be added was the main attraction so that we could cater for all of our kids. Basketball hoop and tent being next on the list.
Hands down, it has been best purchase for our household.
Screen time after school has reduced and cousins and extended family don’t want to leave when they visit!
Used not only by the kids but the adults in our family - the shade cover means you can jump on the warmer days which is a bonus.
It’s solid, sturdy, used daily and I highly recommend the investment!
Purchased in April 2019 for $1,000.00.
EPIC CHRISTMAS FAIL
I’ve got so many complaints about my Vuly experience that I’m going to do a summary up front:
1. Impossible to get hold of the Customer Service Team and they never return calls (even the Customer Service Manager)
2. Shipment didn’t turn up for Christmas despite ordering in time
3. Promises not kept re delivery before New Year
4. Inadequate compensation (I mean ridiculous given the drama)
More specifically: We ordered a Vuly Lift 2 online on 6 December. At the time we called Vuly to ensure we’d met the cut off and we were assured we woul...d receive the trampoline in time for Christmas. A few days after payment was processed, we received an email saying our order had been shipped and it would arrive between 13 – 17 December. We eagerly waited delivery, but by 17 December it hadn’t arrived. The tracking number we were given didn’t work, so we contacted Vuly who told us the package had been given to another freight company but was on its way. Over the next few days we contacted Vuly several times. Each time we were told it was coming and would be there before Christmas. By Friday 21 December we were getting very concerned, so we called once more. We were told it would arrive on Christmas Eve. All day Christmas Eve I stayed home waiting for the package and calling Vuly who told us it was coming. Finally, at 3.45 pm we were told that it wouldn’t come but we could pick it up if we could make it to Preston by 5 (just under an hour’s drive in reasonable traffic!). We were picking up the keys to go when the phone rang and the “Customer Experience Manager” (as he called himself) was on the phone apologising. He said the package wouldn’t arrive and that the store in Preston was closed, so there was no way we would get the trampoline in time for Christmas. We were, understandably, disappointed. He said he would ensure the trampoline was delivered by New Years, and offered us a few hundered dollars off as compensation or a mix of money back and accessories. We had been unsure about a skirt for the trampoline, so said perhaps we’d like the skirt and some cash back and he suggested we take some time to think about it. We contacted him on his direct line and advised that we’d thought about what we wanted, and he just never got back to us. Multiple calls to his direct line went unanswered. Multiple calls to the sales line went unanswered. New Years came and went and we still had no trampoline.
Kids love it
We love our new Vuly! It’s very strong and stable, but still lovely to look at with the nice black powdered coating. Our boys are quite young but it is easy for them to climb the ladder and I don’t have to let them in and out all the time (like our last zipper tramp). They also have the basketball hoop and it has become a fun competition to see how many baskets they can make, we all have a go shooting from inside and outside too.
Love this product!
This is the best thing we could have brought our son! Not only does he love jumping and playing on his new trampoline, but he also takes his books outside and lays down to read while his little sister enjoys a gentle bounce! A fun way to get the homework done!
- Lift 2 Medium
Has all the features we wanted
We compared a lot of Trampolines and Vuly Lift 2 had all the features we wanted for a good price. The safety features are excellent with the side netting, padding etc. The main point that separates it from competitors was the sun shade that wraps down the sides (competitor is a disk on top, so not very effective). As a health scientist we now know that the damage to your skin early in life is the biggest risk factor for skin cancer. Due to 150 kg weight rating my daughter and I can happily have fun in there together which makes her really happy. Customer service is excellent.
- Lift 2 Medium
Happy Vuly Customer
We purchased a Lift 2 for our sons (5 & 2) to replace a cheaper brand one and it has been awesome. The customer service (Taylah) was really helpful over the phone when ordering. Freight was faster than expected to a regional area. It took just over an hour to assemble and was really easy to follow the assembly videos on their website. We also received the free sun shade basketball ring and mister free and purchased the ladder and skirt. It looks amazing! The skirt stops our 2 year old running underneath and getting hurt and therefore is irreplaceable. The trampoline itself feels super sturdy even when there’s a few kids on there together. Definitely recommend to everyone!
- Lift 2 Medium
Well built product, a lifetime of fun
Having read many and heard a few first hand reviews - all positive - about Vuly tramps I bought one for my three year old.
Prompt postage, well packaged, excellent build quality, I am sure my little one years will get years and years of fun out of it. So far no regrets and would happily recommend to others.
- Lift 2 Medium
Service was so great, follow up phone calls and easy online ordering/payment. Delivery as expected, and so easy to assemble, I managed it all myself within an hour. The free gift of the basketball hoop is amazing value and that little extra touch to make it a fantastic deal.
Can’t get my son off it now, thankfully my couch has been saved from the constant jumping!
Questions & Answers
Hi all, tried out the Lift 2 at the Vuly showroom and boy is it noisy, very squeaky with each jump. Was assured that this would not be the case with a new one, but just wanted to check. Has anybody experienced this? Thanks.
Thank you for taking the time to ask this question.
The Lift 2 in our showroom has been up for a couple of years and is used regularly, so that is why it has started to squeak.
We will be taking this demo model down and selling it at a discounted rate. A new Lift 2 trampoline will be installed for the showroom which will not sound like this one.
We recommend to anyone that is experiencing noise issues with their trampoline (caused from old age) to use WD 40 on the joints. This will help to decrease the noise as it is caused by the metal rubbing together when being used.
Should you have any other questions or if you are interested in buying a new, or demo model, please feel free to contact our friendly sales team on 1300 667 514.
Cheers, Claire :)
Get an answer from our members and Vuly Play representatives
|Max User Weight||150 kg|
|Type||Above Ground and Coil Springs|
|Spring Count||63 springs|
|Safety Net Height||180 cm|
|Total Height||292 cm|
|Mat / Frame Height||91 cm|
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