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Vuly Play Online store

Vuly Play Online store

4.5 from 1,824 reviews · View Statistics
See the Best Toys & Game Shops in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.5 (112)
  • Return Claim MadeYes (4) · No (113)
  • Shipping
    4.1 (91)
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jamie
jamieSydney, NSW

ordering process was easy and fast

published

they kept me updated of where my order was and once it was shipped it arrived on the date it was meant too

Return Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Steve
SteveGreater Melbourne (Metropolitan), VIC

Great service

published

Great customer service so far. My trampoline has only just left Queensland but the service I have received so far has been great. I will post again to rate the trampoline once we have started using it.

Incentivised Review No
Vuly Play
Vuly PlayVuly Play

Product is great but the instructions are awful

published

Purchased the Quest large size. All is good quality and looks great, the kids love playing on it.
The instruction manual is useless though and misses many things needed that would save you time. There is also an instructional video that shows you a completely different way to install it but also misses other details, so between the two you can kind of work it out

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Vuly Play
Vuly PlayVuly Play
Deanne Cosis
Deanne CosisSydney, NSW

Happy customer

published

I finally gave in to my kids and purchased them a Vuly swing set and I'm so glad I did. They love it and are using it every day. Lots of interchangeable accessories keeps them busy for hours. I love that it is sturdy and big enough for big kids and adults. And even if someone doesn't want to swing they can shoot hoops. Lots of information available and help on the phone if you need it.
So far the only small issue we have is that the child bungee is too soft for my 10 & 12 year olds (who are average size kids) and they reach the grass if they bounce a little too hard. So if you're getting a bungee for slightly older kids I would recommend the adult bungee.

Product Quality
4/5
Shipping
5/5
Return Claim MadeNo
Vuly Play
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Generally a very easy purchase

published

Easy website to navigate, goods arrived in great time. Won’t be able to assess product until we open it at Christmas. Thanks

Shipping
5/5
Return Claim MadeNo
Vuly Play
Vuly PlayVuly Play
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Time to bounce

published

Great trampoline. Very safe for the kids. The old trampoline had started to become quite dangerous as the padding decayed in the sun. With the Vuly the shade cover is a great addition. Looking forward to putting the tent sides up.

Product Quality
4/5
Shipping
5/5
Return Claim MadeNo
Vuly Play
Vuly PlayVuly Play
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Ben Mawer
Ben MawerCentral Queensland, QLD

Easy online shopping experience. Can not fault the product!!

published

Easy online shopping experience. Can not fault the product!! Was an easy choice for the kids Christmas Present, Just have to wait to put it together..

Shipping
5/5
Return Claim MadeNo
Vuly Play
Vuly PlayVuly Play
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jasraaaj
jasraaajSydney, NSW

Good quality, Fast delivery

published

Pros: The quality is good, delivery was fast, got it delivered on weekend. Easier than expected installation. Light to move around the yard. The size is good. Well looked after by the phone team.
Cons: The delivery man didn’t knock the door or door bell. Paper installation guide need to be slightly more specific.

Product Quality
5/5
Shipping
4/5
Return Claim MadeNo
Vuly Play
Vuly PlayVuly Play
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Great service andcresponses to questions

published

Great trampoline service, happy with ordering process and responses from Vuly. I would order again. Good quality service and a solid company.

Product Quality
4/5
Shipping
5/5
Vuly Play
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Melinda G.
Melinda G.Great Southern, WA

I will always buy vulyplay products .. excellent service and kids absolutely loves it

published

Vuly Play sells the best products for my children's safety and entertainment.. utmost best products overall. Would recommend Vuly Play

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Vuly Play
Vuly PlayVuly Play

Relatively easy purchase with a few hiccups

published

Purchase was simple, but was unable to give delivery instructions (just a gate code) to Vuly staff. Had to wait until the shipping company to collect from Vuly, then I had to contact the courier myself directly to give instructions. This could’ve been a lot easier. Assembly was pretty straight forward and easy. Made easier by Vuly’s YouTube assembly video. There was a couple of quality issues (broken parts) during assembly, but customer service was only a call away with a fairly easy solution. Overall pretty happy, but could’ve been happier minus these issues. That said, the kids LOVE their new trampoline.

Product Quality
4/5
Shipping
4/5
Return Claim MadeNo
Vuly Play
Vuly PlayVuly Play
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Tabitha Gosden
Tabitha GosdenSouth East Queensland, QLD

Great quality, great product. Entry 'step' needs redesigning

published
Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Vuly Play
Vuly PlayVuly Play
Tabitha Gosden
Tabitha Gosden
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It is what I expected and perfect for families with little kids

published

Delivery was quick and I was able to track it all the way through. The Thunder trampoline is very strong and safe as it was advertised. It takes some time to get used to getting in and out through the unique safer entry. Liked all the safety features and I recommend it to family with little kids. Self installation was straightforward but the instructions could be improved to show how difficult it is to connect the mat to the leaf springs by single person.

Product Quality
5/5
Shipping
5/5
Return Claim MadeNo
Vuly Play
Vuly PlayVuly Play
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Replacement of safety net

published

Did take wee while to get through to customer service but when got through was quick and fast delivery thanks

Product Quality
4/5
Incentivised Review No
Return Claim MadeYes
Vuly Play
Vuly PlayVuly Play
Jayne
JayneGoulburn Valley, VIC

Vuly Monkey Bar set XL

published

Great customer service at Vuly. I called them to discuss my options and they happily put together an option that suited my family abs budget. My kids love the monkey bar set up. The yoga swing and cubby swing are definitely the favourites.
Assembly was a little tricky- at least a 2 or 3 person job. Instructions differed slightly from YouTube and paper which was confusing.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Vuly Play
Vuly PlayVuly Play
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Questions & Answers

Jennifer T.
Jennifer T.asked
Online store

Ordered xl thunder early Feb this yr. happy with size but has anyone else having trouble with the springs snapping?? I’ve made my 2nd claim already. I asked the assembly guy n online store but they say “ no you’re the only one “ can’t be. !!!

1 answer
Vuly Play
Vuly PlayVuly Play

Hello Jennifer!

Thank you for contacting us.

It is very strange to hear that your Thunder springs are breaking. It can be due to multiple reasons such as installation, levelling of your ground ect.

Can you please send me an email on reviews@vulyplay.com with a photo of your whole trampoline. Once we have this information we can assess this issue you are having further.

Cheers, Taylah - Warranty Department.

ingeborg van der hoek
ingeborg van der hoekasked
Online store

Please get back to me on order #496758, since I can't get a hold of you for 1.5 weeks now.

1 answer
Vuly Play
Vuly PlayVuly Play

Hello Ingeborg,

Thanks for reaching out to us and apologies for the delayed response!

If you are still needing assistance with your order, please send us an email to reviews@vulyplay.com, along with your order number and I will organise for a representative to assist you further.

Alternatively, if you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.

Apologies for any inconvenience caused!

Cheers, Denaya @VulyPlay

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