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Vuly Play Physical store

Vuly Play Physical store

4.7 from 134 reviews · View Statistics
See the Best Toys & Game Shops in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Vuly Play

Reviews

1.8
5 reviews
5
(1)
4
(0)
3
(0)
2
(0)
1
(4)
  • Product Quality
    1.8 (5)
  • Return Claim MadeYes (5) · No
  • Customer Service
    2.0 (4)
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Reviewer Photos & Videos

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Sedale
SedaleGreater Melbourne (Outer), VIC

Do Not Deal With Vuly

published

I purchased a Vuly monkey bar set for Christmas for my children. Tried to install every which way and the set swayed. I requested a refund for this product and after 6 weeks they have told me that I need send more videos of the product because I "installed it wrong" even though and they wont give it me until I do I spend more hours reinstalling this terrible product. DO NOT BUY VULY! Also

  • Thumbnail
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationStratco Deer Park
Vuly Play
Vuly PlayVuly Play
Kmor
KmorGreater Melbourne (Metropolitan), VIC

Do not buy thunder trampoline

published

Within 6 months a spring and a mat connector have snapped on different occasions. The safety net is also ripping. Very disappointed and wish we had gotten a Springfree instead.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Vuly Play
Vuly PlayVuly Play
Kmor
Kmor
Imran
ImranBrisbane
  • 3 reviews

Terrible quality, awful service. Do not waste your money

published

Bought a Mini swing set with installation. Swing set delivered was poor quality & became a safety issue after installation, asking for replacement/repair for weeks but Vuly doesn't care once they got the sale. Do not buy from them at any cost.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationWakerley
Vuly Play
Vuly PlayVuly Play
Online Shopper
Online ShopperSouth East Queensland, QLD
  • 2 reviews
  • 6 likes

Great in theory, multiple manufacturing defects

published

In theory, a fantastic lay product but the mini cubby took over 4 hours to setup and had multiple manufacturing faults from bent poles, screw hole obstructed by spot weld, fraying tent toggles not connected to tent, tent support not well sewn into fabric and rips as sooon as under tension. Submitting immediate warranty claim so will see if they respond

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Store LocationDirect through compnay
Vuly Play
Vuly PlayVuly Play
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Amazing Staff and Trampoline

published

We purchased an XL Thunder Pro Trampoline and it has been amazing and extremely safe for the kids. The Sales Team are amazing with nothing being a drama. We took back a faulty Basketball Backboard and they apologised and then before I knew it a brand new one was in the back of my car. Well done Vuly for amazing products and a Sales Team that goes out of their way to make sure I am looked after.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationWakerley QLD
Vuly Play
Vuly PlayVuly Play
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Questions & Answers

Dee
Deeasked
Physical store

We have recently installed the Vuly Family Quest Monkey bar system however I noticed that the frame moves slightly when the kids are playing on it. My children are only small (5 & 7 years old) and should easily take the weight. It was installed by a professional according to the instructions. Is there meant to be movement? or is the ground too soft? Should the base posts be concreted into the ground?

1 answer
Vuly Play
Vuly PlayVuly Play

Hi Dee!

Thank you for your comment!

The Quest will always have a slight natural sway. You will need to ensure that all the anchor pegs are fully inserted into the feet, support legs are at the right angle and joiner and bolts are all tightened!

If you have any further questions about this, please contact me at -reviwes@vulyplay.com

Cheers, Taylah

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