As of July, 2019, Vuly Play is offering reviewers the chance to win the amount back of their main Vuly product purchase. A review submitted provides 5 entries into a random monthly draw. The winner is randomly drawn at the end of each month. This is open to reviewers regardless of if their review may be positive or negative. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Top customer service top product
Amazing customer service. Helpful and informative. Good quality product. Easy to put together. The Manuel that comes with it isant as helpful as the online videos. Price was a little more then I wanted to pay for a trampoline.
Awesome products and customer service!
High quality products that can withstand QLD weather conditions...and my 3 boys! Easy to assemble products that last, and outstanding customer service too. Vuly have clearly spent alot of time on research and development, and I'm pleased to support a local company that produces such awesome play equipment.
Purchased on after having a cheaper trampoline that fell to pieces and weathered badly. This one is far more sturdy & tonnes of fun, what more could you want? Love it!
They have most of the trampolines and products on display, so the kids can engage and parents can get a feel for the quality. Always seems to be enough staff to cater for the demand too.
Great service and products.
Took the time to listen and recommend the correct product. Also great showroom to try out before you buy. Highly recommend for anyone on the lookout for play equipment the quality is higj
Very helpful and knowledgeable staff!
We have not unpacked our Ultra medium trampoline yet but after visiting the showroom three times (including pick up), Im impressed by the helpful and friendly and knowledgeable staff. Showroom was near and tidy with a range of quality equipment on show.
- Physical store
Incredible long lasting value
We went into the showroom and got a quote for the XL monkey bars with approx. 10 accessory items. I called and completed payment over the phone. Item took two weeks to deliver and was installed for us. The children love it and I can tell it's built to last.
Best xmas present for the kids. 6 years on still going strong.
Great product and follow up service.
Staff friendly and happy to provide assistance. Would highly recommend vuly trampoline not just for the kids either. No better trampoline on the market. Beauty!
Great Christmas Present for our 3 year old!
We went to the show room to get a better understanding of the sizes and the staff member was great. Super helpful. Helped us make an educated choice and threw in some extras as we could take it with us instead of delivery. All round great experience, and the kids loved jumping on the trampolines whilst we chatted.
- Physical store
Super great team
These guys went above and beyond for myself and helped me to get an upgrade when the sale had finished my grandkids will get years of enjoyment and entertainment from this trampoline.
Amazing customer service
We wanted to make some changes to our original online order. The guys at the Vully Brisbane store couldn't have been more helpful, they were attentive, friendly and professional, we had no problems making the changes to our order! They loaded our purchases into the trailer for us without complaint even though it was the middle of a very hot day! Thank you so much for all your help, you certainly made shopping a pleasant experience, we look forward to watching our grandchildren get many hours of fun from their trampoline!
The best and safest trampoline you can buy for your kids (and you)!
The kids love it and the quality is second-to-none. It is so safe and the shade and tent are great sun protection. Building it is piece of cake as well!
I have just purchased two of Vuly Thunder Large trampolines plus package deals.
Firstly I have been very impressed with the staff at Vuly Warehouse Brisbane. The sales staff were always accommodating with our enquiries, took the time to explain different promotions and the product so we felt completely confident in the particular type of trampoline we wanted to buy.
Also the warehouse staff when we went to collect our trampolines were just as helpful. They were there to explain what packages we needed to load into our trailer, ensure all wa...s available and helped not only pack the trailer but ensure the load was covered correctly. Then we found the trampoline along with the video instructions were easy to follow and the trampoline took just over 2 hours to erect, and with the instructions went quite smoothly. Now to the actual trampoline. What a fantastic product. The trampoline is very sturdy and spacious. I very much like the pictures on the mat. To be able to use pictures as games enhances their time on the trampoline. The mat is very high quality and feel the opening is quite safe even for young children.
Effortless and stress free
Amazing service, easy and stress free, no pushy sales pitch , just helpful friendly service. All questions answered and shipping was so fast. Very happy thankyou vuly . Our family is so looking forward to seeing the kids faces this Christmas.
Great they allow a try before you buy
What a great store! Staff were so friendly, no judgment on bringing excited toddlers to check it out. They were informative and not pushy with sales at all. Definitely safe, durable and easy to install. Designed to last and customisable with so many accessories that are thoughtfully fitted to the trampoline
Purchased a Thunder with inclusions. Vuly team was really flexible and allowed me to change around some of the inclusions for others of the same value. Can't wait for Xmas morning!
Great Service All Round
Have had great service from the showroom team and the phone sales team. They were easy to deal with and nothing was a drama. Amazing all round. Cant wait to see our daughters reaction at Christmas time!
Great Customer Service
We had been looking at trampolines for a while & after having a cheapy one last not a long time, we thought we would look at some of the more expensive options to see if they would be better quality. We attended the Brisbane store & had a look around & spoke to one of the sales people there. They were great, very informative & helpful. Answered all our questions & then gave us time to go away & think about it without pressuring us into making a decision immediately. Once we worked out what we wanted, their phone service to make the purchase was outstanding & delivery was super easy! Now to wait (impatiently) for Christmas Day to get some bouncing fun happening!
So glad I went with Vuly.
I've had trampolines in the past and I could tell from the construction and materials used that this trampoline will be built to last. The instructions to set up were very straight forward and there were no hiccups from picking it up in-store to attaching the final shade cloth on top. I've had a very professional experience with Vuly representatives and I would recommend this brand to anyone.
Great quality trampoline
I love this trampoline!
I was looking online for a while reading every review and comparing every price. It just so happened that there was a Vuly show room relatively close by we could go look at. Tbh I was looking at a different cheaper trampoline but was going to the show room to get a feel on the sizes so I could select the right one. I was so blown away by the quality of the trampolines that I bought it right there and then. The bonus with Vuly is they had special inclusions in the pack so I got a sun shade and a cart extra. All in all I paid a little extra then what I could find online but with the inclusions and the quality I think its going to cost me much less in the future!
Bouncing with excitement!
So family and friends recommended Vuly to us!
Just recently they had a sale on and who doesnt love a sale right??? Igor our sales guy was above and beyond in explaining quality, warranty and accessories for me, and within a week of purchasing our Vuly Ultra is on its way to us!
Cant wait to see our lil guys face at Christmas!
So thanks guys, if I have as good of run as our neighbors with their Vuly, you have made me one happy mumma hahahhaha!
Visited showroom to purchase Vuly Ultra L (12ft), staff were incredibly helpful. Great size that will last as kids grow, looks durable and good quality. Trampoline is in boxes that we were able to fit in the car and take home that day.
- Physical store
It is amazing my kids love it and it is very well structured.
We wanted a Trampoline that would last our kids for a long time not just a year or 2 and our friends have had a Vuly trampoline for 6 years and it is still like new so we thought why not.
Great customer service
While we are awaiting final pieces for assembly of our 360 pro. The customer service from sales to after sales is awesome. We eagerly await the use of our swing
- Physical store
Excellent service and product
Bought a Vuly Ultra Trampoline. Service was great. They even threw in a basketball hoop add on as I was happy to take it in the car and assemble at home later. Building it was easy. And now that it’s complete the kids love it. Thanks again Team Vuly.
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