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Reviewer Photos & Videos
So the trampoline I think would be good but we’ve had serious problems with the safety net pole, 2 will not go into the T-joint. Customer service insisted that if I watch the video it will solve the problem, video emailed to me won’t download & even after following all the instructions on line & using a mellet(as per suggestion) they won’t go in. Looks to me like the welding line is not flush!
I also had to lodge a warranty claim within a month of purchase with a tear in the safety mat. Warranty claim was approved but it will be 6 months befor...
Questions & Answers
We have recently installed the Vuly Family Quest Monkey bar system however I noticed that the frame moves slightly when the kids are playing on it. My children are only small (5 & 7 years old) and should easily take the weight. It was installed by a professional according to the instructions. Is there meant to be movement? or is the ground too soft? Should the base posts be concreted into the ground?
Thank you for your comment!
The Quest will always have a slight natural sway. You will need to ensure that all the anchor pegs are fully inserted into the feet, support legs are at the right angle and joiner and bolts are all tightened!
If you have any further questions about this, please contact me at -email@example.com
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