As of July, 2019, Vuly Play is offering reviewers the chance to win the amount back of their main Vuly product purchase. A review submitted provides 5 entries into a random monthly draw. The winner is randomly drawn at the end of each month. This is open to reviewers regardless of if their review may be positive or negative. It is possible that some reviews were written by customers who received this reward. These reviews adhere to ProductReview’s Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
Reviewer Photos & Videos
Great Customer Service
We had been looking at trampolines for a while & after having a cheapy one last not a long time, we thought we would look at some of the more expensive options to see if they would be better quality. We attended the Brisbane store & had a look around & spoke to one of the sales people there. They were great, very informative & helpful. Answered all our questions & then gave us time to go away & think about it without pressuring us into making a decision immediately. Once we worked out what we wanted, their phone service to make the purchase was outstanding & delivery was super easy! Now to wait (impatiently) for Christmas Day to get some bouncing fun happening!
So glad I went with Vuly.
I've had trampolines in the past and I could tell from the construction and materials used that this trampoline will be built to last. The instructions to set up were very straight forward and there were no hiccups from picking it up in-store to attaching the final shade cloth on top. I've had a very professional experience with Vuly representatives and I would recommend this brand to anyone.
Great quality trampoline
I love this trampoline!
I was looking online for a while reading every review and comparing every price. It just so happened that there was a Vuly show room relatively close by we could go look at. Tbh I was looking at a different cheaper trampoline but was going to the show room to get a feel on the sizes so I could select the right one. I was so blown away by the quality of the trampolines that I bought it right there and then. The bonus with Vuly is they had special inclusions in the pack so I got a sun shade and a cart extra. All in all I paid a little extra then what I could find online but with the inclusions and the quality I think its going to cost me much less in the future!
Bouncing with excitement!
So family and friends recommended Vuly to us!
Just recently they had a sale on and who doesnt love a sale right??? Igor our sales guy was above and beyond in explaining quality, warranty and accessories for me, and within a week of purchasing our Vuly Ultra is on its way to us!
Cant wait to see our lil guys face at Christmas!
So thanks guys, if I have as good of run as our neighbors with their Vuly, you have made me one happy mumma hahahhaha!
Visited showroom to purchase Vuly Ultra L (12ft), staff were incredibly helpful. Great size that will last as kids grow, looks durable and good quality. Trampoline is in boxes that we were able to fit in the car and take home that day.
- Physical store
It is amazing my kids love it and it is very well structured.
We wanted a Trampoline that would last our kids for a long time not just a year or 2 and our friends have had a Vuly trampoline for 6 years and it is still like new so we thought why not.
Great customer service
While we are awaiting final pieces for assembly of our 360 pro. The customer service from sales to after sales is awesome. We eagerly await the use of our swing
- Physical store
Excellent service and product
Bought a Vuly Ultra Trampoline. Service was great. They even threw in a basketball hoop add on as I was happy to take it in the car and assemble at home later. Building it was easy. And now that it’s complete the kids love it. Thanks again Team Vuly.
- Physical store
Best trampoline ever!
We bought the Vuly Thunder Pro and it is by far the best trampoline we've seen. We would recommend this to everyone. The purchase price is high, but it pays off! Amazing customer service as well. Super Friendly
A Jumping Great Time!
We absolutely love our Vuly trampoline - we purchased a 14ft model so the whole family can enjoy together - and enjoy it we do! The best thing in our backyard. Love!
- Physical store
Ordered online and living just a few suburbs away it was in the car within an hour.
The kit was on the trolley as I pulled in the car park. One item (basketball set) was missing a component, but the replacement was sent the very next day.
Great service & trampoline
Ordered via phone on a Thursday and picked up our trampoline that weekend. There was a current offer which didn't suit our needs, we were able to swap the "extra" item for different items to the same value which was lovely. Customer service was wonderful and the product is amazing - great purchase.
Helpful staff and great trampoline
Staff were very helpful and we were able to collect the trampoline immediately. Our boys love their new tramp and we expect they will enjoy for many years to come.
Amazing Staff and Trampoline
We purchased an XL Thunder Pro Trampoline and it has been amazing and extremely safe for the kids. The Sales Team are amazing with nothing being a drama. We took back a faulty Basketball Backboard and they apologised and then before I knew it a brand new one was in the back of my car. Well done Vuly for amazing products and a Sales Team that goes out of their way to make sure I am looked after.
Great service - trampoline just keeps going and going and going....
Our trampoline is THE most played with thing in our house.
We’ve needed to get spare parts a couple of times (it’s a very old model), and the customer service is second to known. Posted items arrive promptly, orders collected from the warehouse were ready to go.
And the kids had a ball in the showroom!
Vuly Thunder is amazing!
Amazing Trampoline! We purchased the Vuly Thunder for our little boys as a surprise and they love it! We've only had the Thunder for a few days now but the pure joy and excitement it brings to our boys is priceless. The leaf springs of the Thunder make the whole trampoline experience feel so much safer for us and our children.
From the very beginning when we starting looking at trampolines the team at Vuly were extremely helpful. They weren't pushy and were quite flexible when it came to promotions and setting up the final purchase. The team ...know that spending $1,000 on a trampoline is a big deal and want you to have the best experience you can. It was nice to see that level of care taken into consideration when purchasing one of their products. Thank you to the Vuly team for assisting with the purchase of our little families new favorite backyard item and for developing such an amazing product! We will definitely be recommending Vuly trampolines and more specifically the Thunder to others.
Can’t keep the kids off our Vuly!
Customer service outstanding, really cool looking products for the kids, hours of bouncing fun and can’t keep the kids off the tramp! We have the most popular house on the street!
Vuly Trampoline is a winner
We are loving our new Vuly trampoline with shade cover, we purchased it from the Wakerley QLD store and the staff were really helpful and really friendly! Thanks so much Vuly for a pleasant experience!
We bought our Vuly Classic 5 years ago and one of the reasons for choosing this brand was the availability of replacement parts for the future. After 5 years our net and some of the poles needed replacing (5 years being a good run for the net, at least twice as long as the warranty period, and the poles had become bent from our kids swinging off the basketball net despite being told by Vuly and parents not to!). Pleased to report Vuly came through with the half-price parts which were easy to order and arrived without hassle. Our trampoline now ...has a new lease of life for a fraction of the cost of a new one. The kids are still getting plenty of use from the trampoline. In a world where many toys are designed to be thrown away it is good to see a company who provides this service.
We love the vuly thunder that we got our kids for Christmas. It is sturdy, designed well, looks great and the perfect "babysitter!" I would definitely recommend this product. It took a while to put together, but the video was helpful.
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