9 questions from our users
We have only had the Thunder a few weeks and the first leaf spring has snapped! Very concerned as note this has happened to a few others?? Also in Vic - kids like caged animals and waited weeks for delivery... now a 2 weeks wait for the broken spring, so very disappointing as we approach school holidays!! Can they jump with one missing spring? What assurance do I have that this wont keep happening??
So very disappointed!!
On closer inspection looks like some of the springs appear tighter than others? Should they be more even? Will the others also snap? Very concerned - pls reply!
Thank you for contacting us and I apologise for the issues that you have been experiencing.
If you could please send an email to email@example.com, along with your order number, I will organise for a service representative to contact you about this.
Again I do apologise for any inconvenience.
This appears to be a serious design flaw, which perhaps coincidentally generates revenue for Vuly as replacement springs need to be purchased (with postage making up 50% of the replacement cost for 10 springs) . We assembled our Vuly Thunder (Med.) in Feb 2020 ; and already 3 springs have snapped in half at the point where they touch the frame. We purchased the trampoline in mid-2018 so Vuly advised that even though it was assembled from new less than 9 months ago; the springs are not covered by warranty.
There are 42 springs which would cost $250+say $50 postage under warranty (its $25 to post 10) - if they fail at the rate they have done so far, this should be factored into nay buying decision.
Currently corresponding with Vuly, and I find the position that a major component is only guaranteed for 1 year highly suspect.
Can you please tell me if the springs are the same for the vuly thunder and the vuly thunder pro please
What is the difference between both these trampolines please and
Thank you for contacting us.
The main differences between the Thunder vs Thunder Pro, apart from the price difference are:
1. The Thunder Pro frame has a matte-black powder coated finish.
2. The Thunder Pro features a softer netting made of soft terylene.
3. The Thunder Pro has full-length leaf springs, whereas the Thunder's leaf springs are half the size. This creates a larger potential for bounce.
Should you have any further questions about this, please contact our friendly customer service team on 1300 667 514.
Cheers, Claire :)
Anyone having problems with springs deforming and snapping?
no deforming but 3 springs snapped so far. Waiting for vuly to get back to me re solution.......cannont keep happening
I’ve gone through 12 springs snapping so far. I have 4 more that are bent out of shape.
I’m at the point where I’m just going to junk it and buy another brand.
i have gone through 14 springs over 5 mths, its a defective design as the weight is not transfered over entire spring but flexs on where spring bends over the circle frame. Always breaks on that spot.
Hi Vuly. 'Meg', in May 2018 wrote of an incident involving her Vuly which was blown 150m into a neighbours property, apparently hitting and injuring a horse. She asked for options for tying the trampoline down, but your official response did not provide anything workable. My question is like Meg's: given the propensity for any trampoline to get airborne in strong wind, can you advise of recommendations for tying/securing the Thunder to the ground? I have a Vuly Thunder (L). I'm tipping the most obvious means for securing it is c/- the lower arm of the Joiner Poles. But, this leaves the Net Poles insecure in a strong wind. I concede the chance of them coming loose is minimal but, still, presume there's an official way for ensuring them. So, as the manufacturer of this product, what advice can you offer?
Same q as Brad in Dec '16 - how to connect trampoline mat to the leaf springs. (Vuly Thunder, L). We're at that part of the construction process trying to connect the remaining leaf springs, after successfully connecting the 14 leaf springs alongside each joiner-pole. As with Brad, I've watched Vuly's videos; read instructions - all to zero effect. Nothing official appears to reside online to actually address this issue. Tried the wooden block solution from dragonlore - didn't solve it. The other solutions seems drastic: surely Vuly, the manufacturer, can speak up & provide advice.
As Brad suggested - seems either the mat is too small (or leaf springs too short/small?). Either way, having nil success connecting the leaf springs. Help (especially from Vuly) would be appreciated?
So, an update on yesterday's question. I came up with a frankenstein version of the various suggested means of connecting the leaf-springs to the mat, using a length of wood wedged under the connector's bar, in conjunction with two ratchet-straps tied back to a lawn-roller (probably weighs around the 100kg mark) at right-angles to the clip I was trying to connect the leaf-spring to. (Difficult to put what I ended up doing into words). I found the connector was next to zero use in most cases - like many others have said, what I seemed to be achieving most times was getting the active end of spring close, but still about an inch beneath the mat clip. It was only by using the wood-insert in conjunction with the (tensioned) ratchet-straps pulling on the neighbouring clips that I could gain any success. Even then, on about 25% of the clips I still needed to use every ounce of weight and man-power to get the springs connected. I am 100% certain that how I had to manage this is nothing that Vuly would envisage, and it was certainly not sensible nor, in many cases, safe. I lost count of the number of times I was working directly in the line-of-fire had my jimmied-up tensioning process failed. (And I've worked as a professional safety and health advisor for close to 20 years, so trying to get things done 'safely' is my bread and butter).
All up, I guesstimate clipping all the leaf-springs in pace took in the vicinity of eight hours (with two people working the issue. So, 16 hours of actual time devoted to this one phase of the assembly process) which is, obviously, nowhere near the 'one hour assembly time' Vuly claim. So, either something was very, very wrong with how I attacked my issue, or there was/is something fundamentally wrong with the components Vuly provided for me to assemble.
Given the number of similar complaints about this sole aspect of the Thunder's assembly process, I'm inclined to lean towards the latter - but, happy to take advice about this, from experts in this field.
And on that, I'm also happy to offer my side of the story about what I found worked to get the springs connected, to anyone who's facing the same issue (took enough photos as I worked through this to help explain what I was doing). Get hold of me through facebook - search for Tony McAuliffe - originally from New Zealand, now living in Newfield, Victoria.
Also, at this stage, waiting for Vuly to make contact with me but, given the time of year I reckon I'm in for a bit of a wait.
The same has happened to me!!!!! There had to be a bad batch. We have 4 of us and we all think the mat is too small I have been trying for days to get the leaf springs to attach to the mat
Just put up the thunder XL today. Encountered similar issues with the leaf spring things very difficult to connect to the mat.
Solution for us: We took off all the leaf springs except the ones on either side of the joiner poles. Then one by one we started putting the leaf springs back on paying careful attention to spreading the tension evenly, ie: put one on one side then one on the opposite side and so on. Made a huge difference and made it actually quite easy. Big difference from earlier - I was tempted to put everything back in the box and send it back!
Hope this helps someone - it would have helped me earlier!
How meany feet wide is it?
Thank you for your question.
The Thunder Large is 12ft wide.
Please feel free to call us on 1300 667 514 for any further questions!
Maya from Vuly
Hi we have the vuly Thunder pro and it's awesome however I have a 5yr old with cerebral palsy who's getting too heavy to lift into the tramp. Does the ladder fit this model? Also I need to move it to put artificial grass down so my CP boy can play there. Can you buy wheels for that model yet or some kind of trolley mover?
Hi, Sorry I cant really help with those questions. I don't know of any ladder for these tramps, you may have to improvise a ladder. Wheels on the tramp? No idea. Good luck.
With our Thunder Pro model, the trampoline has a built in ladder system in the framing. The ladder we have to purchase is for our Lift, Lift Pro, Vuly 2, and Classic models so it would not be compatible with the Thunder Pro. In regards to wheels, we do have a wheel system for the Thunder Pro. The price and amount of wheels needed will depend on the size of your trampoline. I would recommend giving us a call on 1 300 667 514 for us to advise further on the purchase of wheels.
Jordan Z at Vuly
Does anyone have any tips on how to connect the trampoline mat to the leaf springs? (I have just purchased a Vuly Thunder large). I have watched all of Vuly's videos, and read all of their instructions, and still can't do it. It appears that the mat is just too small.
Hi Brad. I hear what you're saying as I had the same problem. Vuly insist that all you need is the leaf spring tool but as far as I'm concerned they're on a different planet to me. The leaf spring tool seems to push the top of the spring down just at the moment you want it to stay up to catch the mat as you pull the mat down. This is what I did; threaded some rope behind a mat hook and looped both ends. I probably used 2-3 metres of rope. Then I hammered a star picket in the ground, on an angle about 3 metres from the tramp - this acts as an anchor for a pulley system that is intended to pull the mat out AND down. I used a "comealong" tool (but you could also use a block and tackle or fashion a pulley system with more rope) joined to my two loops at one end and the bottom of the star picket at the other and together with the leaf spring tool holding a spring in a favourable position stretched the mat till it hooked over the spring. Quite a drastic measure but the last few springs needed a drastic measure or the kids would be jumping on an incorrectly assembled trampoline without all springs attached - that couldn't be good for the mat. Hope this helps Brad.
We had the same issue and got more than a little frustrated...... in the end we taped a block of wood under the centre bar of the leaf spring tool so that the tool pushed the leaf spring in rather than down. If this doesn't make sense I'll try and post a video on YouTube tomorrow.
We had the same problem. It's a nightmare installation. I strapped tie downs to the hooks and frame and used thin rope and various angles to pull at the hook. Probably better to just get vuly to install. They say you only need to use their tool but my mat was impossibly small. My wife and I used a lot of muscle, energy and cunning to get this done. It was like a miracle to complete it.
i'm wanting to get a trampoline for my 7 year old. Im looking at the breeze 12 foot or the Vuly thunder Large. Can anyone please give me feedback on either. What is the quality and bounce like ?
Read the reviews about the products on this site. Look carefully at what people are saying about how they are treated by each company when there are problems. Think about the ease of obtaining replacement parts. Vuly has some very bad feedback.
The vuly thunder is seriously flawed in its design the springs pull the frame apart and it collapses. Must be pulled apart by purchaser and repaired with a pack of bolts they send you. They DO NOT help u fix it at all just tell you it's your issue. Buy anything else and be safe as these are not
Please don't get a Thunder. Assembly is an absolute nightmare!! To get the last of the mat hooks to meet the leaf springs I had to set up a "come along" to a star picket in the ground and rachet the mat to the spring AND use the supplied tool. NIGHTMARE!!!
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