Getting the bounce on customer service.
Trampoline is ok, customer service is terrible. The kids still can’t use the basketball hoop purchased at Christmas due to faulty plugs, A customer service representative suggested filing the plugs down while we wait on the correct one. ( so far 7 months) apart from the safety hazard for my children, we should not have to do this. They promise and promise however it seems no one can actually give me straight answers or what I actually paid for. Too many more issues to mention, go for another company who will be more up front if you need service, save the money and time.
Purchased in September 2019.
Final and third review after 5 years. Saga of a Trampoline!
Our large Vuly Thunder was bought for Christmas 2014 but only erected in April 2015 due to new pool and landscaping tasks to complete.
My initial review told how much we loved the design and what a fantastic bounce the kids had with it.
The original mat failed just out of warranty and was replaced by Vuly at no cost. My second review talked about the problem mat and commended Vuly's response of giving a replacement.
Well, the new mat lasted no better than the first. The way it ripped was VERY dangerous to the child who was jumping. I was SO con...
Purchased in December 2014 at ToysRus for $1,300.00.
A Little disappointed
We have had our Vuly Thunder Large in our back yard for not even 5 months, the pictures on the mat are fading and leaving whitemarks on the kids clothes, the wife is chewing through stain remover. The basketball hoop that came with it does not have caps on the end of the tubing and fills with water when it rains causeing the metal to rust. Would not recommend this trampoline if you are putting it on your grass in your back yard, suitable for hard surface only, the poor design of the feet allow the trampoline to sink into the lawn, unless you in...vite one or two of your mates around, and offer them the standard payment of a beer or two to assist in moving your trampoline around everytime you want to mow your lawn, the feet dig into your lawn, drag and rip up your lawn, Vuly need to design better end caps for the feet to stop them sinking and make it easier to move the trampoline, as well as the issue with the fading pictures and caps missing from the basketball setup. To be honest, I'm disappointed in the quality of the product for what we paid for it.
Purchased in November 2019.
- Thunder Large
Dear Vuly: address how leaf-springs connect to the mat, or risk more people being hurt.
To kick things off, I’ll start by saying the finished product truly looks the biz, and seems to perform really well. My daughter loves it, and I feel we’ll get to enjoy loads of use out it.
Vuly should address how Mum-and-Dad purchasers assemble the trampoline, and in particular how to safely attach the leaf-springs. In my case, there was absolutely no way I could attach the bulk of the leaf-springs by following Vuly’s assembly instructions. What’s more, after reading reviews on this site it’s obvious that some people are being inj...ured – and in some cases, seriously injured – as they assemble their Thunders. Based on my experience, I can concur with that: I copped two (albeit minor) injuries trying to connect the leaf-springs. So I can’t help but wonder - given the history of injuries that look to have been sustained by some folks’ while they were assembling their Thunder - what Vuly is doing to help address that. I posted an earlier revision of this review onto this site that was rejected, and was then asked to ‘Please describe only my experience with the Vuly Thunder’. So… here it is. We purchased our Thunder in late 2017. Our initial plans to assemble it in time for Christmas day 2017, for our daughter, got scuttled after she broke her leg a few days beforehand. So, we rolled the 2017 plans over to 2018, hauling in the (yet-to-be-assembled) Thunder as a ‘from the family, to the family’ Xmas 2018 gift. Perhaps that kinda’ cheap, I guess, but you do what you need to...
- Thunder Large
We have had Our vuly thunder for almost 4 years and sad to say that it hasn’t held up very well at all, considering the cost of the trampoline.
Issues we have had are, the Poles have rusted and snapped,
The entrance to the trampoline has deteriorated and is falling apart.
Other parts to the trampoline broke within 6 moths of having it (these small parts were replaced free of charge by vuly)
The trampoline has only had light use by our child (got it for his 3rd birthday) we pretty much have buyers remorse as we expected the trampoline to last much longer than it has.
Very disappointed in the product
Extremely difficult to put together
I have seen a few comments from others stating that the trampoline was difficult to put together, and I can confirm it is very difficult to put together. Well to be more specific, it should be simple, however connecting the mat to the leaf springs is way too hard (physically impossible for the average person to get the last several springs connected). I see others have had the same issue and I am fairly sure we have followed the instructions correctly having several attempts and going through the instructions / videos step by step. We have just resorted to calling Vuly and asking for / paying for them to come out and connect ($250).
- Thunder Large
Nightmare to assemble.
Lots of reviews about the quality, but I wanted to address the assembly.
Took over 6 hours to put together (I'm literally covered in bruises, and have the photos to prove it- I have had to take time off work and may have a cracked rib, which I will get scanned tomorrow). The leaf spring tool just pushed the spring down, not towards the net.
I called customer support and to their credit, they answered quickly. They suggested I watch the tutorial video, which I'd already seen (the video itself is unrealistic and misleading.)
Someone on a foru...
Bought the Bunnings version. Dismayed that the price had dropped to $719. Astonished that all Bunnings versions apparently need bolt kits. Was not offered this at time of purchase. For 2 days now we have not been able to get mat to springs. I can't believe I now have to take it apart to use reinforcement bolts. It says an hour to assemble !! No way, I have spent at least 10 hours on this. And now have to take it apart ????? Truly sickening behaviour from VULY and Bunnings.
*UPDATE : Decided to give VULY the benefit of the doubt and returned to...
Drove 4 hours today to pick up our new vuly thunder. Got home and began the assembly process. And what a process! We started about 2.30, read the manual which indicates an assembly time of approx 1 hour. The upper and lower frames were straight forward to assemble and that's where it ended. Putting the initial leaf springs in wasn't to onerous, as per the manual, the next few as per the manual were a little bit challenging, after about 25 springs were installed, it became impossible to install any more as per the manual. The spring installatio...n tool is not fit for purpose. Being a pragmatic type of person, i analysed the situation and realised that whoever designed this trampoline needs to get an engineering degree out of a vita brix box instead of frootloops packet. To install the remaining 30 odd springs I attached the spring on to the mat hook and using a ratchet strap pulled the bottom of the spring down to fit into it respective slot, easy........... not on your life. Some of the slots had to be opened up to allow the springs to engage. As a good mechanical engineer, i installed the springs dimetrically opposite. Doing so put that much tension on the mat hooks a few of them straightened and disengaged from their spring, i bent them back into place which i hoped hasn't work hardened the hooks, they are holding for the moment. Not sure if they will not straighten again when my daughter uses the trampoline. Anyway did i mention i started the process about 2.30pm, well i finished..........installing the springs that is at 7.58 and 42 seconds pm. I'll attempt the rest tomorrow, after a goodnights sleep and i have fully rechared my pragmatism. Vuly must use the same clock to monitor progress as microsoft, an hour who are you kidding. Imangine some white collar dude that works the top floor of the AMP building trying to assemly this thing at 9.00pm on Xmas eve, I think that would end in tears or a divorce. Then i thought i would read some reviews to see if i was making a simple process really difficult, i am now in shock with the amount of negative feed back about vuly trampolines. I thought they were meant to be a quality product, but i think i have just purchased a $1500 nightmare. Seriously considering packing it back up and driving another 4 hours to get a refund and buy a $500 trampoline that, by the looks of it, can be assembled in a quarter of the time and last twice as long and give a damn about getting half price on spares that are over priced anyway. Anyway my self control keeping me civil has just about been exhausted. Vuly, I'll be ringing tomorrow to test your customer support, good luck!!
Questions & Answers
We have only had the Thunder a few weeks and the first leaf spring has snapped! Very concerned as note this has happened to a few others?? Also in Vic - kids like caged animals and waited weeks for delivery... now a 2 weeks wait for the broken spring, so very disappointing as we approach school holidays!! Can they jump with one missing spring? What assurance do I have that this wont keep happening??
So very disappointed!!
On closer inspection looks like some of the springs appear tighter than others? Should they be more even? Will the others also snap? Very concerned - pls reply!
Thank you for contacting us and I apologise for the issues that you have been experiencing.
If you could please send an email to email@example.com, along with your order number, I will organise for a service representative to contact you about this.
Again I do apologise for any inconvenience.
This appears to be a serious design flaw, which perhaps coincidentally generates revenue for Vuly as replacement springs need to be purchased (with postage making up 50% of the replacement cost for 10 springs) . We assembled our Vuly Thunder (Med.) in Feb 2020 ; and already 3 springs have snapped in half at the point where they touch the frame. We purchased the trampoline in mid-2018 so Vuly advised that even though it was assembled from new less than 9 months ago; the springs are not covered by warranty.
There are 42 springs which would cost $250+say $50 postage under warranty (its $25 to post 10) - if they fail at the rate they have done so far, this should be factored into nay buying decision.
Currently corresponding with Vuly, and I find the position that a major component is only guaranteed for 1 year highly suspect.
Can you please tell me if the springs are the same for the vuly thunder and the vuly thunder pro please
What is the difference between both these trampolines please and
Thank you for contacting us.
The main differences between the Thunder vs Thunder Pro, apart from the price difference are:
1. The Thunder Pro frame has a matte-black powder coated finish.
2. The Thunder Pro features a softer netting made of soft terylene.
3. The Thunder Pro has full-length leaf springs, whereas the Thunder's leaf springs are half the size. This creates a larger potential for bounce.
Should you have any further questions about this, please contact our friendly customer service team on 1300 667 514.
Cheers, Claire :)
Anyone having problems with springs deforming and snapping?
no deforming but 3 springs snapped so far. Waiting for vuly to get back to me re solution.......cannont keep happening
I’ve gone through 12 springs snapping so far. I have 4 more that are bent out of shape.
I’m at the point where I’m just going to junk it and buy another brand.
i have gone through 14 springs over 5 mths, its a defective design as the weight is not transfered over entire spring but flexs on where spring bends over the circle frame. Always breaks on that spot.
Get an answer from our members and Vuly Play representatives
|Max User Weight||150 kg|
|Type||Above Ground and Spring-Free|
|Spring Count||56 springs|
|Safety Net Height||180 cm|
|Total Height||282 cm|
|Mat / Frame Height||89 cm|
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