Reviewer Photos & Videos
- Thunder Medium
Overrated & Expensive!
After buying several cheaper brand trampolines that did not last, I decided to splash out and get the Vuly. Mainly due to the fact that it was made in Australia and designed for our weather with extensive testing in the sun etc. I am more than happy to pay for quality that lasts, sadly I did not get that. The net started to sag and rip within 11 months! The padding would turn to dust before your eyes when you touched it and no longer stays in place within a year! Yet they claim "Long lasting net" and "thoroughly 'wet-tested' to verify superior ...UV performance in real weather conditions"! I was able to submit a warranty claim for the net, and after 3 months and several emails I did finally get a replacement. I did not get replacement pads for the poles, even though I listed that in my claim. Even the far cheaper Plum brands I had bought in the past lasted longer than that! The lack of a ladder for this model made it very hard and dangerous for little kids to get in. I had to buy a small step ladder so my younger kids could climb in. It was still hard and dangerous for them. Overall this product was not worth the premium price tag. Over $1200 as a bundle with some cool accessories that the kids do like. I expected it to last for years before having to replace anything. I just saw the same size Plum trampoline in the Rebel catalogue for $399, with an optional ladder available and you can now also add a basketball hoop to it. I know which one I would be getting if I had to buy again. If you want a trendy brand name and are happy to pay top dollar so your friends can know you bought a Vuly, go for it. If you want something for a 1/3 the price that is just as good, if not better, look around at the cheaper options.
Purchased in December 2019 at Vuly Play Online store for $1,209.00.
Sad to see a great product let down by awful customer service
We have two small children who lover being outside on their Vuly trampoline. Recently they managed to tear the side net to the extent that it makes the trampoline unsafe, so we ordered a new net. That was at the very start of November, and when I emailed their customer service team mid-December, I was told it was on pre-order and there was a high chance it would be shipped in time for Christmas. It's now December and we still have not received the net, and there is no clear commitment in terms of when we will get it.
Instructions not updated. Metal protrusions in holes for poles that had to be filed down. Would never buy another.
Who are the main users of this trampoline? Awfully presumptuous to assume anyone has been able to use it. I’m sure my ten year old would love to use his Christmas present.
Purchased in September 2020 for $850.00.
Poor customer service
Trampoline was fine, shocking after service care!!! First time I placed an order for replacement parts it took almost 2 mths to arrive. The second time I placed an order for replacement leaf springs after they snapped, the order was accepted and money was paid. Over two weeks past without any communication or delivery from Vuly. I phoned only to find out there was no leaf springs in stock. Shipment was at least another month away. No apology or email to alert me to this situation. Very poor Vuly!!
Purchased for $800.00.
Springs continuously break
Great looking trampoline when the springs aren’t snapped -which happens way too frequently, and then the kids can’t use it until I pay for more and they arrive. It’s also tricky swapping them over as the clips that hold them in swell and get stuck. After paying over $1k for this trampoline I’m tempted to take it to the dump and buy a different brand. So over this constant issue!
Purchased in December 2017 at Vuly Play Online store.
- Thunder Medium
Extremely hard to assemble
Hi, A couple of weeks ago we bought Vuly Thunder Medium size. The package came ontime and the product looks high quality and nice. But the assembly was a nightmare. The two circle rows apparently have different diameters so they were not fitting as easy as it looks on the youtube assembly instruction!!!
Purchased in August 2020 at Vuly Play for $1,699.00.
- Thunder Medium
Customer service disappointing
Purchased the trampoline in July for my sons birthday present and the next day they advertised it fir $200 less then what I paid. I tried calling the company as I wasn’t happy about the price change, I didn’t receive a call back so I emailed, they got back to me a week later saying they can’t do anything about it. Then the order was ‘split’ (still waiting on part to arrive a month later). In the first delivery, Toll lost an item so we couldn’t set up the trampoline for my sons birthday, so he didn’t have a present on his actual birthday. Disapp...ointed kid and parents. I had to call Toll and Vuly to sort it out. Finally the missing box arrived 10 days after. Still waiting on the levellers to arrive so we have an ‘even’ trampoline, this is a month later. I emailed 5 days ago to ask when I can expect it to arrive and still no reply. I didn’t call as I didn’t receive a call back last time I called. Been really disappointed with this company. Wouldn’t recommend them. Every time I look at the trampoline I think money down the drain as it can’t be used properly.
Purchased in July 2020 at Vuly Play Online store.
Appalling delivery time and customer service!!!!
Trampoline is ok but customer service around delivery and delays, including lack of responsibility has been awful!!! Will NOT be recommending this company to anyone I know. Arrived weeks after the expected due date and not in time for my son’s 3rd birthday as promised.
Purchased in January 2020 for $1,200.00.
Perfect Xmas Gift Our Daughters Love It
We brought this trampoline for our daughters for Xmas they haven't got off it they love it
Customer service from the day we enquired to the day we got it has been nothing but amazing so helpful, speedy delievery & fantastic product
We love Vuly
Purchased in December 2019 at Vuly Play for $1,099.00.
Top quality, excellent service
We have a 2 and 4 year old. The Vuly Thunder is quite high so the 2 yr old cant get in on his own but we bought this model with quality in mind so it will last years to come. The 4 yr old worked out how to climb in after a day. Once they are in, they can safely bounce around for hours. The Medium can easily fit 4-6 young kids and 2-3 older ones. I love that we timed purchase to receive bonuses and also that it has so many attachments/extras we can purchase (or use as gift ideas for them) in the future. The customer service was excellent and we did put our own together. It was certainly made easy by the online videos but if I had to do it again, Id pay the small fee for install. Highly recommend.
Purchased in October 2019 at Vuly Play Online store for $1,000.00.
Good after sales service
The stitching gave way on the loops that attach the mat to the frame, causing the springs to pop out. The mat only came with a 1 year warranty and we were outside the warranty period. Whilst we are disappointed that it has required repairs so soon, Vuly have agreed to provide the required replacement parts.
Purchased in March 2018 at Toys R Us / Babies R Us Physical store for $1,800.00.
Our whole family and friends love it. We had 2 adults and two toddlers on it the day it was set up for hours. Can’t wait to add on more accessories!
Purchased in September 2019 at Vuly Play Physical store for $1,100.00.
Perfect trampoline for kids of all ages.
This is the gift that keeps on giving, my three year old loves the trampoline and it is always a fight to get her off it! As a parent the bug thing for me was safety, and the Vuly trampoline out shines everyone else in the market across the board. Another thing worth mentioning is how good the customer service team was. I needed it delivered on a certain day, and they went out of their way to accommodate the request, while always remaining helpful and friendly.
Purchased in July 2019 at Vuly Play Online store.
- Thunder Medium
Damn i love this trampoline.
Easy to assemble. Solid as a rock. The kids love it, and i feel safe watching them play on it. Totally worth every dollar. The accessories are amazing too. Love the tent addon
I bought our Vuly Thunder directly from Vuly in July 2019 after speaking with their customer service team. They were able to answer all of my questions regarding size and fit in our yard, accessories and warranty. Vuly honoured a promotion which I didn't realise had ended and sent an invoice so I could pay by direct bank deposit, which was my preference... even extending my quote expiry date by a few days because I didn't finalise the transfer properly. Shipping was fast and my husband tells me the trampoline was easy enough for him to assemble...on his own. The trampoline is VERY sturdy and seems like it will last a long time. The bounce is really good and the net seems to be good quality. The door is tricky to navigate at first as it doesnt open- you have to walk / climb between two walls, but there is NO WAY our son is going to fall out (it's not physically possible) so I love it. We haven't put the shade on yet but that is going to be a lifesaver over summer. We're really happy with our new trampoline and can't wait for lots more outside play as the weather warms up.
Questions & Answers
I have just placed my order for this today given that we are in Stage 4 lockdown here in Victoria and the kids have been couped up inside during winter without any of their usual activities like gymnastic, jujitsu, badminton, soccer, playgrounds, jumping castles, etc.
I really do hope that the Customer Service and Delivery Times are on the ball for us since it is birthday season for the kids and we are already measuring up and making sure there is a good clearance space and level ground out in the backyard.
I really liked the free inclusions of tent walls and roof covering (for warmer weather camping out under the stars (since who knows if we can go out and about this year with Covid, especially after the hideous season we had last year with bushfires galore+) and hang out without all the mozzie bites during both day and night), and the basketball hoop.
I really couldn't help myself from getting the Trampoline Deck since my son missed out on his snowboarding up at Buller and Hotham for his birthday this year, and I'd love to see their faces light up when they get to use the Water Mister during the summer!!!
I see this as the Take 2 from missing out on both camping trips during the summer and our winter wonderland vacation in the alps so please Vuly, do us proud!!!
Hi Daketiki T,
Thank you for contacting us!
Please keep up to date with your emails for tracking information so you can live track your order.
Unfortunately at the moment there are no guaranteed delivery dates in VIC due to major shipping delays because of the recent Covid-19 restictions. Please expect delays.
Should you have any other questions or require further assistance with this, please feel free to contact our friendly customer service team on 1300 667 514.
I am based in the UK and I have 3 questions!
1) I have bought a Vuly Thunder Medium second hand. The previous owners said it was only 2 years old. Hmmm! Not so sure about that. Without an original purchase receipt, is there any way of finding out its true age, for example from the batch number on the label? UT16082151
2) Two FEET are missing. Where in the UK can I get replacement feet and other spare replacement parts such as spare springs etc?
3) I'd like to be able to move the trampoline more easily around my garden but I don't think Vuly supply any wheels. Does anyone know if Springfree Trampoline Shifting Wheels can be used with the Vuly Thunder?
Thank you for contacting us.
Please send through your details and a photo of your trampoline to firstname.lastname@example.org and we can determine what trampoline you have. Unfortunately we do not have any distributors in Europe at the moment so I can organise a spare parts quote for you. This would include international freight costs as we would have to ship the parts from our warehouse in Australia. Please send through the following to the email above:
Should you have any other questions or require further assistance, please feel free to contact our friendly customer service team on 1300 667 514.
I replied IMMEDIATELY with the details you requested to email@example.com and received an automated acknowledgement but no reply as yet. That was last Wednesday.
It's 2 of the the Vuly Thunder medium (not Pro) feet I need to be shipped to the UK.
Perhaps you could chase it up for me?
I apologise for the delay in response, I was getting a quote organised for you.
Please check your emails for my response.
I bought one of these from bunnings today but am now concerned that i dont have the critical update kit. Would this have been supplied. I am considering should i return it before opening it.
I'd contact Vuly directly and ask them for the upgrade kit. My understanding is that it's free of charge.
I bought the medium trampoline today from Bunnings and the update kit was in the shade box that you should've got (for free) when you bought the trampoline.... it's just a packet of bolts and an updated manual...
It all worked well i got the kit and the tramp is brilliant
Get an answer from our members and Vuly Play representatives
|Max User Weight||150 kg|
|Type||Above Ground and Spring-Free|
|Spring Count||42 springs|
|Safety Net Height||180 cm|
|Total Height||282 cm|
|Mat / Frame Height||89 cm|
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