- Ultra Large
This is the second vuly trampoline I've purchased only due to upgrading because my kids needed a larger one they are well worth their money they stand up to the Pilbara heat too.
Purchased in July 2020 at Vully for $949.00.
Very good trampoline, apart from the hiccup with customer service (see my earlier review)
I have decided to leave my other review up, because of my initial poor experience with customer service. However frustrating that was, my trampoline was delivered reasonably promptly by a very helpful delivery person who placed the heavy packages in a convenient location that I requested. Everything was professionally packaged with the minimum non-recyclables required. Assembly was a piece of cake. It took me and my brother under 2 hours and we weren't rushing. I'd recommend watching the assembly video a few times while you are waiting for your...order, and commit the steps to memory. Then I'd suggest printing out the latest assembly guide from the website as the one in the box is neither the best nor accurate for every size. E.g. I bought a large and the generic instructions were for medium. Still, it is an easy to assemble thing. The design makes it mostly hard to stuff up, but if you go slow and follow the directions exactly, it all comes together with relative fuss. A single person could definitely do it on their own in less than half a day. It has plenty of bounce, for adults and children alike. I have said 3/5 for value for money because it is expensive. I do not know if it is good value yet. Ask me in 20 years. It had better last that long for the price we paid for it. If we get 10 years out of it I'd say it was good value for money, and from what I have heard from other customers, it will probably last that long. I have said 4/5 for ease of assembly because it's technically easy. But a person who is differently abled, or who cannot climb a ladder or lift heavy objects or apply reasonable amounts of force will probably struggle. You need to be at least of average fitness and mobility to put this together. But it looks great and seems very sturdy, safe and stable. The main reason we went with Vuly in the end was the shade cover. Our house is very very leafy and this seemed to be the only brand with a decent shade cover that would also keep leaves out. The shade cover is extremely thick and sturdy. It's clearly made to be left on. It won't fill with water but it will fill with leaves. So without a dome structure to keep the middle raised up, you'll either have to bounce and push debris off it, or use a broomstick, or something. It is actually nice and taut, but it's definitely a shallow bowl shape. But, it overlaps well and will completely prevent leaves and gumnuts etc. from falling into the trampoline enclosure. We will probably use a leaf blower to point upwards and clear leaves from it every now and then. Only downside is that it's a bit hard for an adult to jump high with the shade cloth on, and we definitely want to jump on this thing. They should make the walls higher! So far so good, nothing was out of place, and no dramas with assembly, and we have all had a go. Lots of fun, feels cozy, safe and secure.
Purchased in May 2020 at Vuly Play Online store for $1,099.00.
Excellent customer service
Great size for two primary school aged kids and Mum to jump on. Excellent customer service, price and accessories. Not quite as easy to assemble as the old Classic and needed three adults at one point of assembly. Appears very stable and strong.
Purchased in June 2020 at Vuly Play.
Feels strong and sturdy. Withstands our four kids and Dad! Came with tent bundle that the kids love! No sagging in the Matt, looks great. Super happy with this product!
Purchased in December 2019 at Vuly Play for $1,049.00.
Brilliant trampoline - fantastic service
Fantastic customer service experience buying this trampoline. The kids absolutely love it and have said it is better than an other well known and more expensive trampoline brand. Would definitely recommend.
Purchased in September 2019.
Great service so far
We have purchased the Ultra Large for our children for Christmas so are yet to fully assemble the product. So far the customer service from ordering, follow up and even the delivery person have been great so hopefully it continues to be smooth sailing.
Purchased in September 2019 at Vuly Play Online store.
- Ultra Large
Amazing value, Fantastic Product
Don't search any further - Vuly trampolines are #1!!
Communication, quality of product and value for money are what make this company and product superior to any other company and product on the market.
We have 3 boys aged 12-5 years, they will easily spend hours on the trampoline. We received the basketball hoop which also provides great entertainment and games for the boys. The trampoline netting is extremely strong, access in and out is easy (So much better than zippers) and the boys get a good bounce up on the mat! Assembly was straight forward too!
Extremely happy with our trampoline and easily recommend it to anyone - thanks Vuly!
Purchased in August 2019.
The whole family LOVES it! Money well spent on 2 very energetic boys!
My husband and I found it easy to install but suggest you watch the youtube video first. We all love It and love that it has a 150KG weight rating so all the kids and their friends can bounce together. The shade attachment is fantastic as it also keeps leaves out and the tent sides turns it into an awesome fort which the boys love. Our Trampoline is safe, sturdy, well used and loved.
Purchased in June 2019 at Vuly Play Online store for $899.00.
Worth the money
Main user is my son who is 6 and the neighbours kids who are 6,8,9. There is usually 4 at a time on it. It is very safe and sturdy and the sun cover is great.
Purchased in August 2018 for $799.00.
- Ultra Large
Faulty product and terrible customer service
We ordered this trampoline before Christmas. It was meant to be a Christmas present for our children, and one of the selling points was that it was easy to assemble. We tried and failed to assemble it on Xmas eve - the T joiners are simply too small to allow the curved poles to be fully inserted as shown in the instructions. Our contact with Vuly has gone as follows:
Email: We emailed customer support with details and never received a reply.
Phone contact - we have called over 10 times, about half the time we are on hold until the service di...sconnects after 10 minutes. The call centre claims to be open at 8am but when we call before 9 we get a recorded message saying it is closed. We have never had anyone answer the phone on a weekend even though they claim to be open for support 7 days. There is an option to leave a message which we have done several times, we have never been called back. The times we have spoken to customer service has yielded the following results: 1. We explained the issue, they explained that there was a batch of trampolines with “thicker metal” that were more difficult to put together, and were asked to email photos and they would get back to us. We emailed the photos with no response. 2. After calling back we were advised to “bash the poles on the ground” to get them to connect. We stated that we still couldn’t get the final join together (as it isn’t possible to lift the whole trampoline to bash it on the ground) but we would try again.
Purchased in November 2018 at Vuly Play Online store for $1,000.00.
- Ultra Large
Beware L or XL model buyer: installation manual is misleading
I have had problems with setting up the frame, requiring replacement of parts (the curved poles forming the frame and the joints) for 2 times, dragging on for a month. The fitting of the curved poles and joints requires some luck on the precision of the parts. The official video is surely the perfect scenario, but in reality, customer support advises to use a rubber hammer to help, which should have been stated in the installation manual, otherwise, the use of regular hammer has the risk of deforming the parts.
Other than that, the installat...ion manual and video is for smaller models with 8 pieces in the frame. The large model that I bought has 10 poles and there are certain differences as a result. I spotted one difference early on (the spring slot next to the joint is on the bottom instead of on the top of the pole frame) but customer service never answered as I was working with them on the replacement of non-fitting frame poles). I proceeded anyway and apparently it didn't cause any problem. Another set of differences is about the alignment of the jumping mat, safety pad and safety net. The alignment is described in different steps in the installation manual referring to cues on the parts (like the tag). However, there are apparently contradictions therein (probably due to differences in the large model vs the medium model which the manual / video is produced against), resulting in the 3 parts not aligning correctly and offset by 2 springs. I had the urge to report to customer support, but eventually managed to sort out the problem but the fix was tedious - removing all 70 springs that link the 3 parts and attaching them again in the right way. I urge that Vuly reviews and updates the installation manual and video. Meanwhile, large model buyers please beware and may consider paying for an installation service. Other than the installation troubles, the trampoline is now set up and kids are loving it. Fingers crossed for the quality - only time will tell! The shade cover is highly recommended as kids will have their own cubby house. I bought the tent bundle which is the next surprise for the kids.
- Ultra Large
Great Service overbthe phone. Good quality product.
Our boys are 7 and 8 and absolutely love their new trampoline. As a parent im happy because its safe for them. Its strong and tough. Only downfall is it took my husband 6 hours to assemble it on his own. My suggestion is pay someone to do it for u.
Kids absolutely love it
Two boys 3 and 7 use it before school after school and all weekend they can’t get enough
Up to four kids at a time are allowed on more for safety reasons not because of room
Solid and stable very well made great quality was a bit more tricky to put together than the guy on the video though two people one hour not really doable
Impossible to put together easily
Assembly was a hassle. The T connectors are too small. Nothing like the ease of which they glide together in the video. Need mallets to get them to connect. The sun shade is nowhere near as taut as it appears on the packaging. Otherwise its a good product. I hope it lasts as I am not looking forward to dismantling it.
Fantastic!! Kids are loving it
Purchased as our previous trampoline (not Vuly) had fallen apart and with a very active 1 year old who wants to do everything his older brother and sister do we needed a new one fast that we new was safe and would keep him contained. The older two are loving the hoop and mum is loving that I don't have to get up every 30 seconds to open a zip but rather they can get in and out themselves!! Thankyou :)
Questions & Answers
Hi, will the shade cover and tent for the large Ultra also fit a large Lift?
Thank you for contacting us and I apologise for the delay in response.
The Ultra is a different shape to the Lift so the shade cover and tent walls would not be compatible.
Should you have any other questions or require further assistance, please contact our customer service team on 1300 667 514.
Unsure how to assemble the ultra large. The instructions say ensure the punchlines are facing upwards but then there is only 3 holes on top and 4 underneath and the little holes for the springs are so far away from the T joiner like it has in the video and the instruction manual. Please help! It’s a birthday on Tuesday and am going to have one upset little girl!
Thank you for contacting us.
If you look at our online instructions and installation video there is a disclaimer that states for the S, L & XL Ultra trampolines the punch hole may be on the top of the frame tube or underneath. It does not matter, please attach the spring to the hole located underneath the frame tube closest to the T-Joiner.
I do apologise for any inconvenience. Please let us know if we can be of any further assistance on 1300 667 514.
Get an answer from our members and Vuly Play representatives
|Max User Weight||150 kg|
|Type||Above Ground and Coil Springs|
|Spring Count||56 springs|
|Safety Net Height||175 cm|
|Total Height||281 cm|
|Mat / Frame Height||91 cm|
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