Reviewer Photos & Videos
Dangerous!! Faulty springs!!
My son was jumping when one of the springs completely snapped off and flung up and cut his leg. I am very upset that this product, which claims to be high quality, could cause such an injury! What if it was his eye? This is just unacceptable. I have emailed the company and was told that I could put in a warranty claim for a new spring. Not good enough. Do not buy this trampoline!!
Purchased in September 2020 for $749.00.
Buyers regret 2.0
Similar experience to another review where the net poles consistently fall out making it a significant safety concern for my child. The entry and exit door is not safe for tired or fatigued children increasing the opportunity of injury. The ladder “not included” which it should be... does not match the size and leaves angled steps rather than a solid platform for kids to stand on and climb in.
Customer service has been appalling when issues were raised. Definitely not worth the price tag that comes with it. Sincerely wish I had purchased elsewhere. Terrible experience....
Purchased in October 2020 for $899.00.
MASSIVE BUYERS REGRET
I chose this trampoline thinking that i would get premium quality for the premium price tag but ive been seriously misled! Net poles dislodging because there is nothing to secure them together. No bolts no clips nothing! The door not being safe because it just overlaps at the top and bottom but is just a big hole in the middle which can quite easily be fallen through (as per their website ‘zippers are fiddly bits’) which unfortunately i didnt see until after I received the trampoline. First contacted customer service dec 2019 after one of the n...et poles had raised out its slot and almost hit my son because there is nothing to secure it in place and for 8 months there has been emails back and forth with no help at all. I was told they will help fix it then was told there is nothing wrong with it. Then I was told they will send someone out to have a look at it then was told they arent sending anyone out. This has been the worst experience with this dangerous and unsafe trampoline and i wish i had of bought somewhere else. Biggest waste of money
Terrible Customer Service
We purchased a trampoline from Santa for our children for Christmas. After having two sales people check our purchase for the correct number of boxes we ended up trying to create our trampoline on Christmas eve without a box. 5 calls later. 4 hangups by their post sales customer service team and then they incorrectly typed our claim. 3 more calls and finally I got through on the whole sale line. We are now 2 weeks after Christmas and no box. No trampoline. What a Christmas! Poor Santa!
- Ultra Medium
- Verified purchase
The net holes were not cut all the way through so had to do this ourselves- literally cut each individual hole. The poles were also misshapen, struggled to get them in and had to hire a steel-smith, he advised it was poor moulding and we needing to angle grind the openings. Do not recommended.
That said, now its up he loves it, I'm just not confident its safe.
Questions & Answers
I can’t get the T-Joiners to attach to the curved poles. It’s too tight to fit in. Has anyone else had this problem? I can’t go any further until I resolve this.
Vuly P.Vuly Play
Thank you for your question!
Sorry to hear the difficulties you experienced when installing the trampoline. If this issue has not yet been rectified, please send our team an email to email@example.com and we will have a representative look into this for you.
Apologies for any inconvenience caused!
If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
:) Cheers, VulyPlay
Vuly accessorise page says the ladder is “Compatible with Lift and Lift Pro”. However, one reviewer here mentioned they bought the ladder for the Ultra.
Can anyone confirm if the ladder is definitely compatible with the Ultra? We are looking at the Medium if that makes a difference.
|Max User Weight||150 kg|
|Type||Above Ground and Coil Springs|
|Spring Count||42 springs|
|Safety Net Height||175 cm|
|Total Height||281 cm|
|Mat / Frame Height||91 cm|
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