Reviewer Photos & Videos
Dangerous!! Faulty springs!!
My son was jumping when one of the springs completely snapped off and flung up and cut his leg. I am very upset that this product, which claims to be high quality, could cause such an injury! What if it was his eye? This is just unacceptable. I have emailed the company and was told that I could put in a warranty claim for a new spring. Not good enough. Do not buy this trampoline!!
Purchased in September 2020 for $749.00.
Buyers regret 2.0
Similar experience to another review where the net poles consistently fall out making it a significant safety concern for my child. The entry and exit door is not safe for tired or fatigued children increasing the opportunity of injury. The ladder “not included” which it should be... does not match the size and leaves angled steps rather than a solid platform for kids to stand on and climb in.
Customer service has been appalling when issues were raised. Definitely not worth the price tag that comes with it. Sincerely wish I had purchased elsewhere. Terrible experience....
Purchased in October 2020 for $899.00.
- Ultra Medium
Saved us during covid lockdown n still going
Saved us during the covid lockdown in Melbourne. Good promo price at 850 in click shed, tent, basketball hoop and extended warranty.
Used by Two boys age almost 2 and 4. Myself (mom 30).
We have mandatory trampoline time everyday for atleast 30 mins two sessions morning and pm for constant jumping and running! Then chilling after, picnic, screen time, myself reading a book.
In addition to jumping, We do alot of running in circles (the 20mo baby can't jump yet) . Story time.
I put numbers at outer ring edges to teach time. Alphabets to teach spelling. Shapes.
Great exercise for me with music. I jump when kids leave and utterly enjoy every moment. Probably won't ever go jogging again! ...Otherwise it's pretty save. I'd jump with the 4yo comfortably. I'd be abit more careful when running in circles anticlockwise as 20mo can fall out of flap if not careful. We just run clockwise instead. Easy to climb in n out. Tricky to assemble though as it won't fit into t joiner poles. Needed way more force than video instructions. Hopefully we will be able dismantle it
Purchased in July 2020 at Vuly Play Online store for $850.00.
Best Trampoline around
Great customer service, easy to assemble and the kids absolutely love the trampoline with all the free accessories. One of the safest trampoline I've seen. My kids play on it every day and camp in it at night with the tent attachment.
Purchased in September 2020 at Vuly Play Online store.
Reasonably easy to assemble, instructions are clear, quality seems excellent. My 6 year old and my 18 year old both love it. Arrived from Qld to Melb in 3 business days. Very happy. I love that the springs are on the outside of the net and the net is a fine mesh. The overlapping door envelope is great, no zipper to bother with.
Purchased in September 2020.
- Ultra Medium
awesome trampoline tent
We have had the Vuly Ultra (medium) trampoline for about 3 weeks and the kids love it. The assembly video instructions were easy to follow and the trampoline was up in little time. It is very sturdy and it feels solid which gives me confidence that it will handle my kid's. We had other cheaper trampolines that my kids were able to just drag around the yard, but this one is solid and it needs two adults to move which is great to avoid the kids breaking it or hurtung themselves.The free tent, cover and basketball hoop are really good too. We've had a movie night in there. Lots of fun. Highly recommended.
Purchased in August 2020 at Vuly Play Online store for $849.00.
MASSIVE BUYERS REGRET
I chose this trampoline thinking that i would get premium quality for the premium price tag but ive been seriously misled! Net poles dislodging because there is nothing to secure them together. No bolts no clips nothing! The door not being safe because it just overlaps at the top and bottom but is just a big hole in the middle which can quite easily be fallen through (as per their website ‘zippers are fiddly bits’) which unfortunately i didnt see until after I received the trampoline. First contacted customer service dec 2019 after one of the n...et poles had raised out its slot and almost hit my son because there is nothing to secure it in place and for 8 months there has been emails back and forth with no help at all. I was told they will help fix it then was told there is nothing wrong with it. Then I was told they will send someone out to have a look at it then was told they arent sending anyone out. This has been the worst experience with this dangerous and unsafe trampoline and i wish i had of bought somewhere else. Biggest waste of money
Best thing ever, kids love it, it’s great quality, highly recommended *****
High quality product, definitely hit the target demographic and more would definitely buy again!
Fast courier and the company very easy to deal with and efficient!
If you are considering a trampoline go no where else
Purchased in May 2020 at Vuly Play.
Wish we had bought this sooner!
Our Vuly trampoline has been an amazing investment. We The kids love playing on it, meaning they are outdoors and active most of the day.
The quality of the product is exceptional and my husband was able to assemble it with ease.
The customer service was wonderful too, and delivery was within the estimated time frame.
Bigger than expected
Used by my 10 year old son, sturdy but still easy enough to be moved if needed. Takes a bit to set up but once done it is sturdy and. We also got the tent for sleepovers
Purchased in April 2020 at Vuly Play Online store.
Solid quality and great customer service
I bought this medium size one less than two years ago. I decided to buy Vuly because it had a few great reviews and it had a good price back when I bought one. Overall I’m happy with the product even though I’m a bit concerned that the quality of padding mat got deteriorated over the Sydney summer sun.
Purchased in November 2018 for $499.00.
Great trampoline, larger than expected
Fantastic family trampoline. Came with the tent option, which has been so much fun. We loved sleeping in the tent overnight!
It is larger than I’d realised, but with a 12 year old using it the extra size has been great.
It is quiet heavy, which makes it stable and secure.
Purchased in December 2019 at Vuly Play Online store.
- Ultra Medium
For the money, expected better quality
Bought the Vuly ultra as part of a pre Christmas sale that came with a bonus shade cloth and basketball back board kit. Unbeknownst to us, but Vuly would have well known when they packaged this up, you can’t use the shade cloth with the basketball kit. It’s one or the other, they can’t be used together. Attempted to get it swapped with Vuly since they sent me two bonus products which can’t be used together and they basically said tough luck. Feel like I was defrauded as no where did it mention this when I saw the package.
On top of that, the ...shade cloth sags in the middle meaning the kids whack their heads on it. For the money I paid I expected much better quality or else I would have gone for a cheaper alternative. In summary, save your money and look for a cheaper alternative. Vuly shows they don’t care what they package up and the quality of the accessories are average. Trampoline does what it’s supposed to do, will see how it lasts.
Purchased in October 2019 at Vuly Play Online store for $699.00.
Kids love it
I ordered this for my daughters birthday and rang as I was worried it wouldn't arrive but it did. We are still waiting for the trolley to come in stock and will be sent when it is. Kids love playing on it and was a hit at the party!
Purchased in October 2019 at Vuly Play Online store for $850.00.
- Ultra Medium
Awesome tramp for 2 months. Not anymore.
Purchased the Vuly medium in August, didnt put it up until around 3 weeks later as we were waiting for the cold season to be over with. Was performing great and perfect for the kids until a few days ago the trampoline lifted in the wind, rolled into our house, smashed our windows (lucky nobody was sitting on the couch below) and is now out of shape and with a loose net and poles. I asked Vuly for help and have been told there is nothing they will do.
We saved for months for the tramp and chose vuly more because the customer service and helpfulness of the team looked like something we could trust, if anything were to happen.
$800 gone :(
Purchased in August 2019 at Vuly Play Online store for $774.00.
Questions & Answers
I can’t get the T-Joiners to attach to the curved poles. It’s too tight to fit in. Has anyone else had this problem? I can’t go any further until I resolve this.
We have the same issue- did you come up with a solution?
Same here! Any solutions? Very disappointed as it was our only Xmas present for our kids.
Thank you for your question!
Sorry to hear the difficulties you experienced when installing the trampoline. If this issue has not yet been rectified, please send our team an email to email@example.com and we will have a representative look into this for you.
Apologies for any inconvenience caused!
If you have any further questions or wish to discuss further, please don't hesitate to contact our team directly on 1300 667 514.
:) Cheers, VulyPlay
Vuly accessorise page says the ladder is “Compatible with Lift and Lift Pro”. However, one reviewer here mentioned they bought the ladder for the Ultra.
Can anyone confirm if the ladder is definitely compatible with the Ultra? We are looking at the Medium if that makes a difference.
Get an answer from our members and Vuly Play representatives
|Max User Weight||150 kg|
|Type||Above Ground and Coil Springs|
|Spring Count||42 springs|
|Safety Net Height||175 cm|
|Total Height||281 cm|
|Mat / Frame Height||91 cm|
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