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Vuly Ultra Small
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mcultimateSouth East Queensland, QLD
- 2 reviews
- 1 like
Spring and mall anchor design is an ongoing problem
Due to the way the springs anchor to the trampoline matt the triangle shaped holding anchor that is attached by material to the trampoline matt is able to rotate to the long axis stressing the spring causing it to fail. My heaviest child is 40kg. There may at times be a 4 year old that co jumps but 80% of the time single jumper. Each spring that fails stresses the nearest springs leaving gaps in the matt and the chance of falling through. I have replaced 10 springs and a matt 3 months ago and have already had another 12 fail.
Purchased in November 2018 at Vuly Play Online store for $650.00.
1 comment
Is ok but could been better
Is was very first time I brought this and looking forward to put up for the kids. But the material wasn't as good I though black mat inside had line going through it and the outside safely mate very cheap material already rip putting together. The sewing look like a very rush job.
1 comment
Vuly P.Vuly Play
Hi Sam,
Thank you for taking the time to submit your review....
Read more I am very sorry to hear about this! Can you please email some photos of the issues you are experiencing through to 'Service@Vulyplay.com' - We will look into this and get your issues resolved for you ASAP. Please feel free to contact our friendly service team on 1300 667 514, if you have any further queries. - Jeffrey SQuestions & Answers
Rogerasked
The netting near the door entry seems quite lose, and as a result it's easy to hit the two poles either side of the door from within the trampoline. On the other side the netting is tighter and you can't hit the poles. Just wondering if I've installed anything incorrectly or if this common on other people's trampolines too. Thank you.
3 answers
This doesn't happen on our trampoline. If you are sure you installed it properly I would contact vuly and tell them it is faulty.
Good to know, thanks for the reply
Vuly PlayVuly Play
Hello Roger,
Thank you for contacting us.
Please ensure that your net poles are fully inserted into the T-Joiners and that there is no groove visible on your net poles. This should make your shade and net taut.
If this does not rectify your issues, please contact our service team on 1300 667 514.
Cheers, Claire
danyalasked
Tramp is great. Shade cover though sags and is not a snug fit. It droops between poles and sags on one end. Is it supposed to be a tighter fit?
No answers
Ollie's mumasked
Generally how long does it take to assemble?
Details
Category | Trampolines |
---|---|
Price (RRP) | $749.00 |
Shape | Round |
Safety Walls | Yes |
Max User Weight | 150 kg |
Type | Above Ground and Coil Springs |
Spring Count | 42 springs |
Dimensions | |
Safety Net Height | 175 cm |
Width | 270 cm |
Total Height | 281 cm |
Mat / Frame Height | 91 cm |
Depth | 270 cm |
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Vuly PlayVuly Play
Hi mcultimate,
Thank you for providing your feedback and we are so sorry to hear you have had trouble with the springs on your trampoline. This definitely shouldn't be happening so often....
Read more For recent 12 springs that need replacing, I would recommend lodging a warranty claim with us so our warranty team can look at that for you. To lodge a claim, please visit: https://www.vulyplay.com/en-AU/support-lodge-warranty The claim process should only take a few minutes as it just will require your order number, confirmation of your details, a photo and description of the issue, and the batch number (examples are provided on the form). Our team should get back to you within 48 hours for your claim. Feel free to contact our team on 1300 667 514 if you have any further questions! Kind Regards, Sophi @ VulyPlay