Reviewer Photos & Videos
Super fast shipping and great quality!
Our Trampoline came within 4 working days of delivery, which was amazing. Easy to assemble and well loved by our toddler! It was a fast hit, and the added warranty and safety features made it a no brainer compared to other brands! Worth the money for sure.
Our kids live in it! It exceeds all of our expectations. Thank you Vuly!
Our children, 5, 3 and 1 years old, live in their Vuly Ultra. We got the shade cover and they call it their cubby house. It’s fantastic! We love it!
- Ultra XL
Great Outdoors Entertainment
As a parent I was having difficulty getting my 9 and 10 year old children away from screen time and going outdoors. With our new Vuly Ultra they ask to go outside and jump even in the night time. This has all been made achievable by the practical designs of incorporating the shade cover, tent and LED night light. It is a great all round trampoline no matter the hour or the season. The only trouble now is trying to get them back inside for dinner.....LOL!
The whole family LOVES it! Money well spent on 2 very energetic boys!
My husband and I found it easy to install but suggest you watch the youtube video first. We all love It and love that it has a 150KG weight rating so all the kids and their friends can bounce together. The shade attachment is fantastic as it also keeps leaves out and the tent sides turns it into an awesome fort which the boys love. Our Trampoline is safe, sturdy, well used and loved.
Bad Quality and Terrible Customer Service
My 2 primary school girls got this for Xmas 2018 and the d shackles turn around and make the springs so loose they just fall off. Safety padding has ripped and the shade cover Sags down the middle. Have contacted Jordan at Vuly via email numerous times regarding the spring issues and I got told that it’s normal?! Really?! For $609 my springs are supposed to fall off?! And what about the other issues? Wish I had of just bought a cheaper one because it would probably be better quality!
Worth the money
Main user is my son who is 6 and the neighbours kids who are 6,8,9. There is usually 4 at a time on it. It is very safe and sturdy and the sun cover is great.
Best Christmas gift
I bought this for my 3 year old for Christmas and he loves it. It’s not too big, very safe, the shade cover and mister were also included which helps when it’s often between 40-45 degrees in summer. Took 2 adults around 1 hour to put together :)
- Ultra Large
Faulty product and terrible customer service
We ordered this trampoline before Christmas. It was meant to be a Christmas present for our children, and one of the selling points was that it was easy to assemble. We tried and failed to assemble it on Xmas eve - the T joiners are simply too small to allow the curved poles to be fully inserted as shown in the instructions. Our contact with Vuly has gone as follows:
Email: We emailed customer support with details and never received a reply.
Phone contact - we have called over 10 times, about half the time we are on hold until the service di...sconnects after 10 minutes. The call centre claims to be open at 8am but when we call before 9 we get a recorded message saying it is closed. We have never had anyone answer the phone on a weekend even though they claim to be open for support 7 days. There is an option to leave a message which we have done several times, we have never been called back. The times we have spoken to customer service has yielded the following results: 1. We explained the issue, they explained that there was a batch of trampolines with “thicker metal” that were more difficult to put together, and were asked to email photos and they would get back to us. We emailed the photos with no response. 2. After calling back we were advised to “bash the poles on the ground” to get them to connect. We stated that we still couldn’t get the final join together (as it isn’t possible to lift the whole trampoline to bash it on the ground) but we would try again.
- Ultra Large
Beware L or XL model buyer: installation manual is misleading
I have had problems with setting up the frame, requiring replacement of parts (the curved poles forming the frame and the joints) for 2 times, dragging on for a month. The fitting of the curved poles and joints requires some luck on the precision of the parts. The official video is surely the perfect scenario, but in reality, customer support advises to use a rubber hammer to help, which should have been stated in the installation manual, otherwise, the use of regular hammer has the risk of deforming the parts.
Other than that, the installat...ion manual and video is for smaller models with 8 pieces in the frame. The large model that I bought has 10 poles and there are certain differences as a result. I spotted one difference early on (the spring slot next to the joint is on the bottom instead of on the top of the pole frame) but customer service never answered as I was working with them on the replacement of non-fitting frame poles). I proceeded anyway and apparently it didn't cause any problem. Another set of differences is about the alignment of the jumping mat, safety pad and safety net. The alignment is described in different steps in the installation manual referring to cues on the parts (like the tag). However, there are apparently contradictions therein (probably due to differences in the large model vs the medium model which the manual / video is produced against), resulting in the 3 parts not aligning correctly and offset by 2 springs. I had the urge to report to customer support, but eventually managed to sort out the problem but the fix was tedious - removing all 70 springs that link the 3 parts and attaching them again in the right way. I urge that Vuly reviews and updates the installation manual and video. Meanwhile, large model buyers please beware and may consider paying for an installation service. Other than the installation troubles, the trampoline is now set up and kids are loving it. Fingers crossed for the quality - only time will tell! The shade cover is highly recommended as kids will have their own cubby house. I bought the tent bundle which is the next surprise for the kids.
Brilliant! Great Trampoline & Service
I purchased a Vuly Ultra Small Trampoline for my 7 year old son and 3 year old daughter and am absolutely thrilled with the product! The quality was exceptional and with a weight rating of up to 150 kgs, even I have enjoyed jumping on there too! It feels very safe, secure and stable. I was really impressed with how easy it was to put together and the shade cover works really well at keeping the mat at a comfortable temp. Highly recommend.
Terrible Customer Service
We purchased a trampoline from Santa for our children for Christmas. After having two sales people check our purchase for the correct number of boxes we ended up trying to create our trampoline on Christmas eve without a box. 5 calls later. 4 hangups by their post sales customer service team and then they incorrectly typed our claim. 3 more calls and finally I got through on the whole sale line. We are now 2 weeks after Christmas and no box. No trampoline. What a Christmas! Poor Santa!
- Ultra Large
Great Service overbthe phone. Good quality product.
Our boys are 7 and 8 and absolutely love their new trampoline. As a parent im happy because its safe for them. Its strong and tough. Only downfall is it took my husband 6 hours to assemble it on his own. My suggestion is pay someone to do it for u.
Good trampoline but Returns for accessories is a pain
I am happy with the purchase of our Vuly ultra trampoline. The trampoline is great. But had to return a basketball accessory and the Vuly return process is quite painful and required follow ups and phone calls and they also charge a warehouse fee of $20 for returning an accessory. I personally returned the basketball accessory to the warehouse but told I should have logged an online return form, no receipt given or email given to me that I had returned the accessory. Did not hear from Vuly about my refund so I had to call a few times to their c...all centre. Sometimes i would wait for more than 10mins and no one would pick up. The call centre has had to look into my return claim and see if i had returned the item, i finally get a ‘return lodged’ email but still no word on the refund for the accessory. It shouldn’t take this long and a fee of $20 when you are personally returning an unopened and unused accessory.
Kids absolutely love it
Two boys 3 and 7 use it before school after school and all weekend they can’t get enough
Up to four kids at a time are allowed on more for safety reasons not because of room
Solid and stable very well made great quality was a bit more tricky to put together than the guy on the video though two people one hour not really doable
- Ultra Small
Kids LOVE IT!
The Ultra was a Christmas present for our 3 and 4 year old. We purchased it after a lot of research into safety and the dimensions as we can’t have anything too close to our pool fence and had a specific spot the trampoline could go. I’m really impressed with the zipless entry, the stability and I love the shade roof. Both kids jump nicely and comfortably together, but we limit it to two kids at a time and if older cousins come over, one big kid at a time.
Questions & Answers
If you want to use the trampoline without the net, how would i stop water from going down into the t joiners. Is there plugs you can get
We recommend for safety and warranty reasons to use the trampoline with the netting. Unfortunately, we don't have an alternative method.
Apologies for any inconveniences caused.
If you have any further questions, feel free to contact our team on 1300 667 514.
Hi, will the shade cover and tent for the large Ultra also fit a large Lift?
Thank you for contacting us and I apologise for the delay in response.
The Ultra is a different shape to the Lift so the shade cover and tent walls would not be compatible.
Should you have any other questions or require further assistance, please contact our customer service team on 1300 667 514.
The netting near the door entry seems quite lose, and as a result it's easy to hit the two poles either side of the door from within the trampoline. On the other side the netting is tighter and you can't hit the poles. Just wondering if I've installed anything incorrectly or if this common on other people's trampolines too. Thank you.
This doesn't happen on our trampoline. If you are sure you installed it properly I would contact vuly and tell them it is faulty.
Good to know, thanks for the reply
Thank you for contacting us.
Please ensure that your net poles are fully inserted into the T-Joiners and that there is no groove visible on your net poles. This should make your shade and net taut.
If this does not rectify your issues, please contact our service team on 1300 667 514.
Get an answer from our members and Vuly Play representatives
|Max User Weight||150 kg||150 kg||150 kg||150 kg|
|Type||Above Ground and Coil Springs||Above Ground and Coil Springs||Above Ground and Coil Springs||Above Ground and Coil Springs|
|Spring Count||70 springs||42 springs||42 springs||56 springs|
|Safety Net Height||175 cm||175 cm||175 cm||175 cm|
|Width||427 cm||270 cm||323 cm||359 cm|
|Total Height||281 cm||281 cm||281 cm||281 cm|
|Mat / Frame Height||91 cm||91 cm||91 cm||91 cm|
|Depth||427 cm||270 cm||323 cm||359 cm|
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