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JaySouth East Queensland, QLD
Buyers regret 2.0
Similar experience to another review where the net poles consistently fall out making it a significant safety concern for my child. The entry and exit door is not safe for tired or fatigued children increasing the opportunity of injury. The ladder “not included” which it should be... does not match the size and leaves angled steps rather than a solid platform for kids to stand on and climb in.
Customer service has been appalling when issues were raised. Definitely not worth the price tag that comes with it. Sincerely wish I had purchased elsewhere. Terrible experience....
Purchased in October 2020 for A$899.00.
1 comment
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Alison D.
- 2 reviews
- 1 like
MASSIVE BUYERS REGRET
I chose this trampoline thinking that i would get premium quality for the premium price tag but ive been seriously misled! Net poles dislodging because there is nothing to secure them together. No bolts no clips nothing! The door not being safe because it just overlaps at the top and bottom but is just a big hole in the middle which can quite easily be fallen through (as per their website ‘zippers are fiddly bits’) which unfortunately i didnt see until after I received the trampoline. First contacted customer service dec 2019 after one of the n...Read more
et poles had raised out its slot and almost hit my son because there is nothing to secure it in place and for 8 months there has been emails back and forth with no help at all. I was told they will help fix it then was told there is nothing wrong with it. Then I was told they will send someone out to have a look at it then was told they arent sending anyone out. This has been the worst experience with this dangerous and unsafe trampoline and i wish i had of bought somewhere else. Biggest waste of money2 comments
Vuly PlayVuly Play
Hello Alison,
Thank you for taking the time to provide feedback and I sincerely apologise for the experience you've had with Vuly so far.... Read more
If you could please send us an email at reviews@vulyplay.com, along with your order number, I will ensure this matter is looked into and resolved ASAP. Again I do apologise for any inconvenience. Cheers, ClaireI have been emailing your company for 8 months. Speak to Andrew E from your service team.
Similar opinion? Write a review on ProductReview.com.au!
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4.7(254)Vuly Online CustomerSydney, NSW
Overpriced traditional spring trampoline
It is a spring trampoline just like the cheap version but with a heavier price tag. After sales support is even more disappointing. Choose carefully because once its delivered - they dont want anything to do with you.
Purchased in August 2019 at Vuly Play Online store for A$1,000.00.
1 comment
Vuly PlayVuly Play
Hello,
Thanks for reaching out to us and sorry to hear about your recent experience with Vuly. ... Read more
If you could please send us an email to reviews@vulyplay.com and well have a representative look into this for you. Apologies for any inconvenience caused! Kind Regards, DenayaSimilar opinion? Write a review on ProductReview.com.au!
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Kate MDarling Downs, QLD
Bad Quality and Terrible Customer Service
My 2 primary school girls got this for Xmas 2018 and the d shackles turn around and make the springs so loose they just fall off. Safety padding has ripped and the shade cover Sags down the middle. Have contacted Jordan at Vuly via email numerous times regarding the spring issues and I got told that it’s normal?! Really?! For $609 my springs are supposed to fall off?! And what about the other issues? Wish I had of just bought a cheaper one because it would probably be better quality!
Purchased in December 2018 for A$600.00.
1 comment
Vuly P.Vuly Play
Hello Kate M,
Thank you for taking the time to provide feedback and sorry to hear the issues you’ve been having are not yet rectified. ... Read more
Could you please send us an email to service@vulyplay.com and we’ll have a representative look into this further for you? Apologies again for any inconvenience caused! If you have any questions in the meantime or wish to discuss further, please don’t hesitate to contact our team directly on 1300 667 514. Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
Mel S.Freshwater
- Ultra Large
- Verified purchase
Faulty product and terrible customer service
We ordered this trampoline before Christmas. It was meant to be a Christmas present for our children, and one of the selling points was that it was easy to assemble. We tried and failed to assemble it on Xmas eve - the T joiners are simply too small to allow the curved poles to be fully inserted as shown in the instructions. Our contact with Vuly has gone as follows:
Email: We emailed customer support with details and never received a reply.
Phone contact - we have called over 10 times, about half the time we are on hold until the service di...Read more
sconnects after 10 minutes. The call centre claims to be open at 8am but when we call before 9 we get a recorded message saying it is closed. We have never had anyone answer the phone on a weekend even though they claim to be open for support 7 days. There is an option to leave a message which we have done several times, we have never been called back. The times we have spoken to customer service has yielded the following results: 1. We explained the issue, they explained that there was a batch of trampolines with “thicker metal” that were more difficult to put together, and were asked to email photos and they would get back to us. We emailed the photos with no response. 2. After calling back we were advised to “bash the poles on the ground” to get them to connect. We stated that we still couldn’t get the final join together (as it isn’t possible to lift the whole trampoline to bash it on the ground) but we would try again.Purchased in November 2018 at Vuly Play Online store for A$1,000.00.
4 comments
Vuly P.Vuly Play
Hello Mel,
Thank you for the taking the time to provide feedback from your recent experience with Vuly! ... Read more
We do greatly apologise that this issue was ongoing and that the installation process took as long as it did. We do take all customer feedback on board and we will work towards improving our installation process. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlayWe have provided Denaya with two contact numbers as requested 6 days ago, and still have not heard from anyone at Vuly.
Now the springs have started to fall out of the frame. The trampoline frame was manufactured with the majority of spring holes on the underneath of the frame rather than on top as shown in assembly in... Read more
structions. Vuly informed us this wasn’t an issue and we should just put the springs underneath, however the springs underneath are now falling out when jumped on.Similar opinion? Write a review on ProductReview.com.au!
SamMoree
Terrible Customer Service
We purchased a trampoline from Santa for our children for Christmas. After having two sales people check our purchase for the correct number of boxes we ended up trying to create our trampoline on Christmas eve without a box. 5 calls later. 4 hangups by their post sales customer service team and then they incorrectly typed our claim. 3 more calls and finally I got through on the whole sale line. We are now 2 weeks after Christmas and no box. No trampoline. What a Christmas! Poor Santa!
1 comment
Vuly P.Vuly Play
Hello Sam,
Thank you for the taking the time to provide feedback from your recent experience with Vuly! ... Read more
We're very sorry to hear about the experience you've had with your Vuly. Being a toy company, we do value all customer feedback and would like to help you out in getting the trampoline delivered. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlaySimilar opinion? Write a review on ProductReview.com.au!
AmyGreater Melbourne (Metropolitan), VIC
- 5 reviews
- 1 like
- Ultra Medium
- Verified purchase
Was faulty
The net holes were not cut all the way through so had to do this ourselves- literally cut each individual hole. The poles were also misshapen, struggled to get them in and had to hire a steel-smith, he advised it was poor moulding and we needing to angle grind the openings. Do not recommended.
That said, now its up he loves it, I'm just not confident its safe.
1 comment
Vuly P.Vuly Play
Hi Amy,
Thank you for taking the time to submit your review.... Read more
I am extremely sorry for any inconveniences this has caused. Can you please email your review through to 'Reviews@Vulyplay.com' - So we can work to resolve all your issues. Once again, I am very sorry! Look forward to hearing from you. Please feel free to contact our friendly service team on 1300 667 514, if you ever have any queries.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Faeraasked
Hi, will the shade cover and tent for the large Ultra also fit a large Lift?
1 answer
Vuly PlayVuly Play
Hi Faera,
Thank you for contacting us and I apologise for the delay in response.
The Ultra is a different shape to the Lift so the shade cover and tent walls would not be compatible.
Should you have any other questions or require further assistance, please contact our customer service team on 1300 667 514.
Cheers, Claire
Rogerasked
The netting near the door entry seems quite lose, and as a result it's easy to hit the two poles either side of the door from within the trampoline. On the other side the netting is tighter and you can't hit the poles. Just wondering if I've installed anything incorrectly or if this common on other people's trampolines too. Thank you.
3 answers
This doesn't happen on our trampoline. If you are sure you installed it properly I would contact vuly and tell them it is faulty.
Good to know, thanks for the reply
Vuly PlayVuly Play
Hello Roger,
Thank you for contacting us.
Please ensure that your net poles are fully inserted into the T-Joiners and that there is no groove visible on your net poles. This should make your shade and net taut.
If this does not rectify your issues, please contact our service team on 1300 667 514.
Cheers, Claire
JRoseasked
Can anyone tell me if the Ultra in a medium is easy for two adults to move for mowing the lawn?
1 answer
Vuly PlayVuly Play
Hi J Rose,
Thank you for contacting us.
When assembled the M Ultra weighs 75.50kg so you could definitely move it around with 2 adults.
Should you have any other questions or require further assistance, please contact our customer service team on 1300 667 514.
Cheers, Claire :)
Details
Vuly Ultra XL4.7(13) | Vuly Ultra Small4.5(19) | Vuly Ultra Medium4.5(54) | Vuly Ultra Large4.8(29) | |
|---|---|---|---|---|
| Category | Trampolines | Trampolines | Trampolines | Trampolines |
| Price (RRP) | A$1,049.00 | A$749.00 | A$849.00 | A$949.00 |
| Shape | Round | Round | Round | Round |
| Safety Walls | Yes | Yes | Yes | Yes |
| Max User Weight | 150 kg | 150 kg | 150 kg | 150 kg |
| Type | Above Ground and Coil Springs | Above Ground and Coil Springs | Above Ground and Coil Springs | Above Ground and Coil Springs |
| Spring Count | 70 springs | 42 springs | 42 springs | 56 springs |
| Dimensions | ||||
| Safety Net Height | 175 cm | 175 cm | 175 cm | 175 cm |
| Width | 427 cm | 270 cm | 323 cm | 359 cm |
| Total Height | 281 cm | 281 cm | 281 cm | 281 cm |
| Mat / Frame Height | 91 cm | 91 cm | 91 cm | 91 cm |
| Depth | 427 cm | 270 cm | 323 cm | 359 cm |
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Vuly PlayVuly Play
Hi Jay,
Thank you for taking the time to provide feedback and I apologise for the issues that you have been experiencing.... Read more
Could you please send an email to reviews@vulyplay.com and I can send you a video which might be able to fix your trampoline issues. Please ensure that your net poles are fully inserted into the T-Joiners and that there is no groove visible on your net pole. This should amend the angle that your net poles are at and ensure that your shade and net are taut. Please also send through photos of the ladder so we can assess this. Cheers, Claire