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Vuly Ultra

Vuly Ultra

Medium, Large, Small, XL
4.6 from 115 reviews · View Statistics

Reviews

  • Build Quality
    1.0 (3)
  • Value for Money
    1.0 (3)
  • Safety
    1.5 (4)
  • Ease of Assembly
    2.0 (3)
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Jay

JaySouth East Queensland, QLD

Buyers regret 2.0

published

Similar experience to another review where the net poles consistently fall out making it a significant safety concern for my child. The entry and exit door is not safe for tired or fatigued children increasing the opportunity of injury. The ladder “not included” which it should be... does not match the size and leaves angled steps rather than a solid platform for kids to stand on and climb in.
Customer service has been appalling when issues were raised. Definitely not worth the price tag that comes with it. Sincerely wish I had purchased elsewhere. Terrible experience....

Purchased in October 2020 for A$899.00.

Build Quality
Value for Money
Safety
Ease of Assembly
Incentivised ReviewNo
Main User(s)Child (5 - 11)
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1 comment
Vuly Play
Vuly PlayVuly Play
Alison D.

Alison D.

  • 2 reviews
  • 1 like

MASSIVE BUYERS REGRET

published
Incentivised ReviewNo
2 comments
Vuly Play
Vuly PlayVuly Play
Alison D.
Alison D.

I have been emailing your company for 8 months. Speak to Andrew E from your service team.

Overpriced traditional spring trampoline

published

It is a spring trampoline just like the cheap version but with a heavier price tag. After sales support is even more disappointing. Choose carefully because once its delivered - they dont want anything to do with you.

Purchased in August 2019 at Vuly Play Online store for A$1,000.00.

Build Quality
Value for Money
Safety
Incentivised ReviewNo
Main User(s)Child (5 - 11)
See all answers
1 comment
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Kate M

Kate MDarling Downs, QLD

Bad Quality and Terrible Customer Service

published

My 2 primary school girls got this for Xmas 2018 and the d shackles turn around and make the springs so loose they just fall off. Safety padding has ripped and the shade cover Sags down the middle. Have contacted Jordan at Vuly via email numerous times regarding the spring issues and I got told that it’s normal?! Really?! For $609 my springs are supposed to fall off?! And what about the other issues? Wish I had of just bought a cheaper one because it would probably be better quality!

Purchased in December 2018 for A$600.00.

Build Quality
Value for Money
Safety
Ease of Assembly
Incentivised ReviewNo
Main User(s)Child (5 - 11)
See all answers
1 comment
Vuly Play
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Mel S.

Mel S.Freshwater

Faulty product and terrible customer service

published

Purchased in November 2018 at Vuly Play Online store for A$1,000.00.

Safety
Ease of Assembly
Incentivised ReviewNo
Main User(s)Child (5 - 11)
See all answers
4 comments
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Mel S.
Mel S.

We have provided Denaya with two contact numbers as requested 6 days ago, and still have not heard from anyone at Vuly.

Mel S.
Mel S.
Sam

SamMoree

Terrible Customer Service

published

We purchased a trampoline from Santa for our children for Christmas. After having two sales people check our purchase for the correct number of boxes we ended up trying to create our trampoline on Christmas eve without a box. 5 calls later. 4 hangups by their post sales customer service team and then they incorrectly typed our claim. 3 more calls and finally I got through on the whole sale line. We are now 2 weeks after Christmas and no box. No trampoline. What a Christmas! Poor Santa!

1 comment
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Vuly P.Vuly Play
Amy

AmyGreater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 1 like

Was faulty

published

The net holes were not cut all the way through so had to do this ourselves- literally cut each individual hole. The poles were also misshapen, struggled to get them in and had to hire a steel-smith, he advised it was poor moulding and we needing to angle grind the openings. Do not recommended.
That said, now its up he loves it, I'm just not confident its safe.

1 comment
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Questions & Answers

Faera

Faeraasked

Ultra Large

Hi, will the shade cover and tent for the large Ultra also fit a large Lift?

1 answer
Vuly Play
Vuly PlayVuly Play

Hi Faera,

Thank you for contacting us and I apologise for the delay in response.

The Ultra is a different shape to the Lift so the shade cover and tent walls would not be compatible.

Should you have any other questions or require further assistance, please contact our customer service team on 1300 667 514.

Cheers, Claire

Roger

Rogerasked

Ultra Small

The netting near the door entry seems quite lose, and as a result it's easy to hit the two poles either side of the door from within the trampoline. On the other side the netting is tighter and you can't hit the poles. Just wondering if I've installed anything incorrectly or if this common on other people's trampolines too. Thank you.

3 answers
namenamename
namenamename

This doesn't happen on our trampoline. If you are sure you installed it properly I would contact vuly and tell them it is faulty.

Roger
Roger

Good to know, thanks for the reply

Vuly Play
Vuly PlayVuly Play

Hello Roger,

Thank you for contacting us.

Please ensure that your net poles are fully inserted into the T-Joiners and that there is no groove visible on your net poles. This should make your shade and net taut.

If this does not rectify your issues, please contact our service team on 1300 667 514.

Cheers, Claire

JRose

JRoseasked

Ultra

Can anyone tell me if the Ultra in a medium is easy for two adults to move for mowing the lawn?

1 answer
Vuly Play
Vuly PlayVuly Play

Hi J Rose,

Thank you for contacting us.

When assembled the M Ultra weighs 75.50kg so you could definitely move it around with 2 adults.

Should you have any other questions or require further assistance, please contact our customer service team on 1300 667 514.

Cheers, Claire :)

Get an answer from our members and Vuly Play representatives

Details

Compare all 4 Vuly Ultra
CategoryTrampolinesTrampolinesTrampolinesTrampolines
Price (RRP) A$1,049.00A$749.00A$849.00A$949.00
ShapeRoundRoundRoundRound
Safety WallsYesYesYesYes
Max User Weight 150 kg150 kg150 kg150 kg
TypeAbove Ground and Coil SpringsAbove Ground and Coil SpringsAbove Ground and Coil SpringsAbove Ground and Coil Springs
Spring Count70 springs42 springs42 springs56 springs
Dimensions
Safety Net Height 175 cm175 cm175 cm175 cm
Width 427 cm270 cm323 cm359 cm
Total Height 281 cm281 cm281 cm281 cm
Mat / Frame Height 91 cm91 cm91 cm91 cm
Depth 427 cm270 cm323 cm359 cm
Compare all 4 Vuly Ultra

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