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Vuly Ultra

Vuly Ultra

Medium, Large, Small, XL
4.6 from 117 reviews · View Statistics

Reviews

  • Build Quality
    1.0 (4)
  • Value for Money
    1.0 (4)
  • Safety
    1.4 (5)
  • Ease of Assembly
    2.0 (3)
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Reviewer Photos & Videos

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Ruby3
Ruby3South East Queensland, QLD
  • 2 reviews
  • 1 like

Dangerous!! Faulty springs!!

published

My son was jumping when one of the springs completely snapped off and flung up and cut his leg. I am very upset that this product, which claims to be high quality, could cause such an injury! What if it was his eye? This is just unacceptable. I have emailed the company and was told that I could put in a warranty claim for a new spring. Not good enough. Do not buy this trampoline!!

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Purchased in September 2020 for $749.00.

Build Quality
Value for Money
1 comment
Vuly Play
Vuly PlayVuly Play
Jay
JaySouth East Queensland, QLD

Buyers regret 2.0

published

Similar experience to another review where the net poles consistently fall out making it a significant safety concern for my child. The entry and exit door is not safe for tired or fatigued children increasing the opportunity of injury. The ladder “not included” which it should be... does not match the size and leaves angled steps rather than a solid platform for kids to stand on and climb in.
Customer service has been appalling when issues were raised. Definitely not worth the price tag that comes with it. Sincerely wish I had purchased elsewhere. Terrible experience....

Purchased in October 2020 for $899.00.

Build Quality
Value for Money
1 comment
Vuly Play
Vuly PlayVuly Play
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Alison D.
Alison D.
  • 2 reviews
  • 1 like

MASSIVE BUYERS REGRET

published
Incentivised ReviewNo
2 comments
Vuly Play
Vuly PlayVuly Play
Alison D.
Alison D.

I have been emailing your company for 8 months. Speak to Andrew E from your service team.

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Overpriced traditional spring trampoline

published

It is a spring trampoline just like the cheap version but with a heavier price tag. After sales support is even more disappointing. Choose carefully because once its delivered - they dont want anything to do with you.

Purchased in August 2019 at Vuly Play Online store for $1,000.00.

Build Quality
Value for Money
1 comment
Vuly Play
Vuly PlayVuly Play
Kate M
Kate MDarling Downs, QLD

Bad Quality and Terrible Customer Service

published

My 2 primary school girls got this for Xmas 2018 and the d shackles turn around and make the springs so loose they just fall off. Safety padding has ripped and the shade cover Sags down the middle. Have contacted Jordan at Vuly via email numerous times regarding the spring issues and I got told that it’s normal?! Really?! For $609 my springs are supposed to fall off?! And what about the other issues? Wish I had of just bought a cheaper one because it would probably be better quality!

Purchased in December 2018 for $600.00.

Build Quality
Value for Money
1 comment
Vuly Play
Vuly P.Vuly Play
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Faulty product and terrible customer service

published

Purchased in November 2018 at Vuly Play Online store for $1,000.00.

Safety
Ease of Assembly
4 comments
Vuly Play
Vuly P.Vuly Play
Mel S.
Mel S.

We have provided Denaya with two contact numbers as requested 6 days ago, and still have not heard from anyone at Vuly.

Mel S.
Mel S.
Sam
SamMoree

Terrible Customer Service

published

We purchased a trampoline from Santa for our children for Christmas. After having two sales people check our purchase for the correct number of boxes we ended up trying to create our trampoline on Christmas eve without a box. 5 calls later. 4 hangups by their post sales customer service team and then they incorrectly typed our claim. 3 more calls and finally I got through on the whole sale line. We are now 2 weeks after Christmas and no box. No trampoline. What a Christmas! Poor Santa!

1 comment
Vuly Play
Vuly P.Vuly Play
Amy
AmyGreater Melbourne (Metropolitan), VIC
  • 6 reviews
  • 1 like

Was faulty

published

The net holes were not cut all the way through so had to do this ourselves- literally cut each individual hole. The poles were also misshapen, struggled to get them in and had to hire a steel-smith, he advised it was poor moulding and we needing to angle grind the openings. Do not recommended.
That said, now its up he loves it, I'm just not confident its safe.

1 comment
Vuly Play
Vuly P.Vuly Play
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Questions & Answers

Kristy B.
Kristy B.asked
Ultra

If you want to use the trampoline without the net, how would i stop water from going down into the t joiners. Is there plugs you can get

1 answer
Vuly Play
Vuly PlayVuly Play

Hi Kirsty,

We recommend for safety and warranty reasons to use the trampoline with the netting. Unfortunately, we don't have an alternative method.

Apologies for any inconveniences caused.

If you have any further questions, feel free to contact our team on 1300 667 514.

Faera
Faeraasked
Ultra Large

Hi, will the shade cover and tent for the large Ultra also fit a large Lift?

1 answer
Vuly Play
Vuly PlayVuly Play

Hi Faera,

Thank you for contacting us and I apologise for the delay in response.

The Ultra is a different shape to the Lift so the shade cover and tent walls would not be compatible.

Should you have any other questions or require further assistance, please contact our customer service team on 1300 667 514.

Cheers, Claire

Roger
Rogerasked
Ultra Small

The netting near the door entry seems quite lose, and as a result it's easy to hit the two poles either side of the door from within the trampoline. On the other side the netting is tighter and you can't hit the poles. Just wondering if I've installed anything incorrectly or if this common on other people's trampolines too. Thank you.

3 answers
namenamename
namenamename

This doesn't happen on our trampoline. If you are sure you installed it properly I would contact vuly and tell them it is faulty.

Roger
Roger

Good to know, thanks for the reply

Vuly Play
Vuly PlayVuly Play

Hello Roger,

Thank you for contacting us.

Please ensure that your net poles are fully inserted into the T-Joiners and that there is no groove visible on your net poles. This should make your shade and net taut.

If this does not rectify your issues, please contact our service team on 1300 667 514.

Cheers, Claire

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Vuly Ultra

Details

Compare all 4 Vuly Ultra
CategoryTrampolinesTrampolinesTrampolinesTrampolines
Price (RRP) $1,049.00$749.00$849.00$949.00
ShapeRoundRoundRoundRound
Safety WallsYesYesYesYes
Max User Weight 150 kg150 kg150 kg150 kg
TypeAbove Ground and Coil SpringsAbove Ground and Coil SpringsAbove Ground and Coil SpringsAbove Ground and Coil Springs
Spring Count70 springs42 springs42 springs56 springs
Dimensions
Safety Net Height 175 cm175 cm175 cm175 cm
Width 427 cm270 cm323 cm359 cm
Total Height 281 cm281 cm281 cm281 cm
Mat / Frame Height 91 cm91 cm91 cm91 cm
Depth 427 cm270 cm323 cm359 cm
Compare all 4 Vuly Ultra
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