My son was jumping when one of the springs completely snapped off and flung up and cut his leg. I am very upset that this product, which claims to be high quality, could cause such an injury! What if it was his eye? This is just unacceptable. I have emailed the company and was told that I could put in a warranty claim for a new spring. Not good enough. Do not buy this trampoline!!

Similar experience to another review where the net poles consistently fall out making it a significant safety concern for my child. The entry and exit door is not safe for tired or fatigued children increasing the opportunity of injury. The ladder “not included” which it should be... does not match the size and leaves angled steps rather than a solid platform for kids to stand on and climb in.
Customer service has been appalling when issues were raised. Definitely not worth the price tag that comes with it. Sincerely wish I had purchased elsewhere. Terrible experience....

I chose this trampoline thinking that i would get premium quality for the premium price tag but ive been seriously misled! Net poles dislodging because there is nothing to secure them together. No bolts no clips nothing! The door not being safe because it just overlaps at the top and bottom but is just a big hole in the middle which can quite easily be fallen through (as per their website ‘zippers are fiddly bits’) which unfortunately i didnt see until after I received the trampoline. First contacted customer service dec 2019 after one of the n...

It is a spring trampoline just like the cheap version but with a heavier price tag. After sales support is even more disappointing. Choose carefully because once its delivered - they dont want anything to do with you.

My 2 primary school girls got this for Xmas 2018 and the d shackles turn around and make the springs so loose they just fall off. Safety padding has ripped and the shade cover Sags down the middle. Have contacted Jordan at Vuly via email numerous times regarding the spring issues and I got told that it’s normal?! Really?! For $609 my springs are supposed to fall off?! And what about the other issues? Wish I had of just bought a cheaper one because it would probably be better quality!

We ordered this trampoline before Christmas. It was meant to be a Christmas present for our children, and one of the selling points was that it was easy to assemble. We tried and failed to assemble it on Xmas eve - the T joiners are simply too small to allow the curved poles to be fully inserted as shown in the instructions. Our contact with Vuly has gone as follows:

Email: We emailed customer support with details and never received a reply.

Phone contact - we have called over 10 times, about half the time we are on hold until the service di...

We purchased a trampoline from Santa for our children for Christmas. After having two sales people check our purchase for the correct number of boxes we ended up trying to create our trampoline on Christmas eve without a box. 5 calls later. 4 hangups by their post sales customer service team and then they incorrectly typed our claim. 3 more calls and finally I got through on the whole sale line. We are now 2 weeks after Christmas and no box. No trampoline. What a Christmas! Poor Santa!

The net holes were not cut all the way through so had to do this ourselves- literally cut each individual hole. The poles were also misshapen, struggled to get them in and had to hire a steel-smith, he advised it was poor moulding and we needing to angle grind the openings. Do not recommended.
That said, now its up he loves it, I'm just not confident its safe.