- Ultra Medium
For the money, expected better quality
Bought the Vuly ultra as part of a pre Christmas sale that came with a bonus shade cloth and basketball back board kit. Unbeknownst to us, but Vuly would have well known when they packaged this up, you can’t use the shade cloth with the basketball kit. It’s one or the other, they can’t be used together. Attempted to get it swapped with Vuly since they sent me two bonus products which can’t be used together and they basically said tough luck. Feel like I was defrauded as no where did it mention this when I saw the package.
On top of that, the ...shade cloth sags in the middle meaning the kids whack their heads on it. For the money I paid I expected much better quality or else I would have gone for a cheaper alternative. In summary, save your money and look for a cheaper alternative. Vuly shows they don’t care what they package up and the quality of the accessories are average. Trampoline does what it’s supposed to do, will see how it lasts.
Purchased in October 2019 at Vuly Play Online store for $699.00.
- Ultra Medium
Awesome tramp for 2 months. Not anymore.
Purchased the Vuly medium in August, didnt put it up until around 3 weeks later as we were waiting for the cold season to be over with. Was performing great and perfect for the kids until a few days ago the trampoline lifted in the wind, rolled into our house, smashed our windows (lucky nobody was sitting on the couch below) and is now out of shape and with a loose net and poles. I asked Vuly for help and have been told there is nothing they will do.
We saved for months for the tramp and chose vuly more because the customer service and helpfulness of the team looked like something we could trust, if anything were to happen.
$800 gone :(
Purchased in August 2019 at Vuly Play Online store for $774.00.
Questions & Answers
If you want to use the trampoline without the net, how would i stop water from going down into the t joiners. Is there plugs you can get
We recommend for safety and warranty reasons to use the trampoline with the netting. Unfortunately, we don't have an alternative method.
Apologies for any inconveniences caused.
If you have any further questions, feel free to contact our team on 1300 667 514.
Hi, will the shade cover and tent for the large Ultra also fit a large Lift?
Thank you for contacting us and I apologise for the delay in response.
The Ultra is a different shape to the Lift so the shade cover and tent walls would not be compatible.
Should you have any other questions or require further assistance, please contact our customer service team on 1300 667 514.
The netting near the door entry seems quite lose, and as a result it's easy to hit the two poles either side of the door from within the trampoline. On the other side the netting is tighter and you can't hit the poles. Just wondering if I've installed anything incorrectly or if this common on other people's trampolines too. Thank you.
This doesn't happen on our trampoline. If you are sure you installed it properly I would contact vuly and tell them it is faulty.
Good to know, thanks for the reply
Thank you for contacting us.
Please ensure that your net poles are fully inserted into the T-Joiners and that there is no groove visible on your net poles. This should make your shade and net taut.
If this does not rectify your issues, please contact our service team on 1300 667 514.
Get an answer from our members and Vuly Play representatives
|Max User Weight||150 kg||150 kg||150 kg||150 kg|
|Type||Above Ground and Coil Springs||Above Ground and Coil Springs||Above Ground and Coil Springs||Above Ground and Coil Springs|
|Spring Count||70 springs||42 springs||42 springs||56 springs|
|Safety Net Height||175 cm||175 cm||175 cm||175 cm|
|Width||427 cm||270 cm||323 cm||359 cm|
|Total Height||281 cm||281 cm||281 cm||281 cm|
|Mat / Frame Height||91 cm||91 cm||91 cm||91 cm|
|Depth||427 cm||270 cm||323 cm||359 cm|
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