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- 2 reviews
- 1 like
I bought this medium size one less than two years ago. I decided to buy Vuly because it had a few great reviews and it had a good price back when I bought one. Overall I’m happy with the product even though I’m a bit concerned that the quality of padding mat got deteriorated over the Sydney summer sun.
Purchased in November 2018 for $499.00.
- 2 reviews
- 1 like
Fantastic family trampoline. Came with the tent option, which has been so much fun. We loved sleeping in the tent overnight!
It is larger than I’d realised, but with a 12 year old using it the extra size has been great.
It is quiet heavy, which makes it stable and secure.
Purchased in December 2019 at Vuly Play Online store.
Hi Fred,
Thank you for your review!...
Read more It's great you hear you and your family are getting good use out of the trampoline and have been about to use the tent bundle during summer. Don't hesitate to call our team on 1300 667 514 if you have any future questions. Cheers, Sophi @ VulyPlay
Bought this trampoline for Christmas for my two young kids. It came fast and on time, very friendly phone operators helped us out in making sure of this and several emails made sure we had all that we needed to put it together. We checked out the online assembly guide before we started and although in the end, the tamp went together fine, the written instructions differ from the video instructions and neither of them deals with the separate orange tabs on the mat. This is a minor issue though.
Quality-wise the trampoline is safe, hardy and the ...
Purchased in December 2019 for $674.00.
Hi Peter,
Thank you for taking the time to leave a review and thank you for the feedback on the installation guides and ladder. I will make sure to pass this feedback along for future updates. ...
Read more We are so happy to hear that you and your family are impressed with the quality and safety of the trampoline. If you have any product questions in the future, please feel free to call our team on 1300 667 514. Cheers, Sophi @ VulyPlay
No worries. The trampoline has been fantastic.
The reviewer stated that an incentive was offered for this review
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I ordered this for my daughters birthday and rang as I was worried it wouldn't arrive but it did. We are still waiting for the trolley to come in stock and will be sent when it is. Kids love playing on it and was a hit at the party!
Purchased in October 2019 at Vuly Play Online store for $850.00.
Hi Kirsty!
Thank you for leaving your review!...
Read more So happy to hear that your order arrived in time for your daughters birthday! Cheers, Sophi @ VulyPlayThe reviewer stated that an incentive was offered for this review
- 3 reviews
- 2 likes
I have had problems with setting up the frame, requiring replacement of parts (the curved poles forming the frame and the joints) for 2 times, dragging on for a month. The fitting of the curved poles and joints requires some luck on the precision of the parts. The official video is surely the perfect scenario, but in reality, customer support advises to use a rubber hammer to help, which should have been stated in the installation manual, otherwise, the use of regular hammer has the risk of deforming the parts.
Other than that, the installat...
Read moreion manual and video is for smaller models with 8 pieces in the frame. The large model that I bought has 10 poles and there are certain differences as a result. I spotted one difference early on (the spring slot next to the joint is on the bottom instead of on the top of the pole frame) but customer service never answered as I was working with them on the replacement of non-fitting frame poles). I proceeded anyway and apparently it didn't cause any problem. Another set of differences is about the alignment of the jumping mat, safety pad and safety net. The alignment is described in different steps in the installation manual referring to cues on the parts (like the tag). However, there are apparently contradictions therein (probably due to differences in the large model vs the medium model which the manual / video is produced against), resulting in the 3 parts not aligning correctly and offset by 2 springs. I had the urge to report to customer support, but eventually managed to sort out the problem but the fix was tedious - removing all 70 springs that link the 3 parts and attaching them again in the right way. I urge that Vuly reviews and updates the installation manual and video. Meanwhile, large model buyers please beware and may consider paying for an installation service. Other than the installation troubles, the trampoline is now set up and kids are loving it. Fingers crossed for the quality - only time will tell! The shade cover is highly recommended as kids will have their own cubby house. I bought the tent bundle which is the next surprise for the kids.Hello Bong,
Thank you for the taking the time to provide feedback from your recent experience with Vuly! ...
Read more We do greatly apologise that this issue was ongoing and that the installation process took as long as it did. We do take all customer feedback on board and we will work towards improving our installation process. I've sent you a PM regarding this, so it would be greatly appreciated if you could please take the time to reply back with your details so we can get in contact with you. Once again, we do apologies greatly for the inconvenience this has caused. We look forward to hearing from you! :) Kind Regards, Denaya @VulyPlayRelated Articles
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- 6 reviews
- 2 likes
I am happy with the purchase of our Vuly ultra trampoline. The trampoline is great. But had to return a basketball accessory and the Vuly return process is quite painful and required follow ups and phone calls and they also charge a warehouse fee of $20 for returning an accessory. I personally returned the basketball accessory to the warehouse but told I should have logged an online return form, no receipt given or email given to me that I had returned the accessory. Did not hear from Vuly about my refund so I had to call a few times to their c...
Read moreall centre. Sometimes i would wait for more than 10mins and no one would pick up. The call centre has had to look into my return claim and see if i had returned the item, i finally get a ‘return lodged’ email but still no word on the refund for the accessory. It shouldn’t take this long and a fee of $20 when you are personally returning an unopened and unused accessory.Questions & Answers
If you want to use the trampoline without the net, how would i stop water from going down into the t joiners. Is there plugs you can get
Hi Kirsty,
We recommend for safety and warranty reasons to use the trampoline with the netting. Unfortunately, we don't have an alternative method.
Apologies for any inconveniences caused.
If you have any further questions, feel free to contact our team on 1300 667 514.
Hi, will the shade cover and tent for the large Ultra also fit a large Lift?
Hi Faera,
Thank you for contacting us and I apologise for the delay in response.
The Ultra is a different shape to the Lift so the shade cover and tent walls would not be compatible.
Should you have any other questions or require further assistance, please contact our customer service team on 1300 667 514.
Cheers, Claire
The netting near the door entry seems quite lose, and as a result it's easy to hit the two poles either side of the door from within the trampoline. On the other side the netting is tighter and you can't hit the poles. Just wondering if I've installed anything incorrectly or if this common on other people's trampolines too. Thank you.
This doesn't happen on our trampoline. If you are sure you installed it properly I would contact vuly and tell them it is faulty.
Good to know, thanks for the reply
Hello Roger,
Thank you for contacting us.
Please ensure that your net poles are fully inserted into the T-Joiners and that there is no groove visible on your net poles. This should make your shade and net taut.
If this does not rectify your issues, please contact our service team on 1300 667 514.
Cheers, Claire
Get an answer from our members and Vuly Play representatives
Details
 Vuly Ultra XL4.7(13) |  Vuly Ultra Small4.5(20) |  Vuly Ultra Medium4.5(55) |  Vuly Ultra Large4.8(29) | |
|---|---|---|---|---|
| Category | Trampolines | Trampolines | Trampolines | Trampolines |
| Price (RRP) | $1,049.00 | $749.00 | $849.00 | $949.00 |
| Shape | Round | Round | Round | Round |
| Safety Walls | Yes | Yes | Yes | Yes |
| Max User Weight | 150 kg | 150 kg | 150 kg | 150 kg |
| Type | Above Ground and Coil Springs | Above Ground and Coil Springs | Above Ground and Coil Springs | Above Ground and Coil Springs |
| Spring Count | 70 springs | 42 springs | 42 springs | 56 springs |
| Dimensions | ||||
| Safety Net Height | 175 cm | 175 cm | 175 cm | 175 cm |
| Width | 427 cm | 270 cm | 323 cm | 359 cm |
| Total Height | 281 cm | 281 cm | 281 cm | 281 cm |
| Mat / Frame Height | 91 cm | 91 cm | 91 cm | 91 cm |
| Depth | 427 cm | 270 cm | 323 cm | 359 cm |
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Absolutely the best present for our 3 year old! Easily put together by 2 people in approx 2hrs.
Dream Trampoline
A wonderful product
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Hi Ryan,
Thank you for taking the time to leave your review!...
Read more We are happy to hear that you have enjoyed the Ultra trampoline over the past two years. Thank you for your feedback on the safety padding, I will pass this along to our Research & Development team for future reference. We offer 50% off all spare parts, including the safety padding, if you need to replace it outside of warranty. Please feel free to call our team on 1300 667 514 if you have any questions or concerns about our products in the future. Kind regards, Sophi @ VulyPlay