Worst company ever. Don't book them!
I booked with this company for a move last month and they didn't show up! I was calling [name removed] (i think he's the owner) on the day of appointment and he never picked up. They didn't even apologise for the inconvenience they caused!!! I don't know how these companies can get away with these! They would normally drop off a discount voucher to your mailbox.. Don't be fooled!
We had VW Removals move us from Parramatta to Granville. Removalists took care of our furniture and moved everything without any damage. However, they didn't finish the job as they had another job lined up that day. Besides, they came with a small truck and had to travel twice between houses spending time in transit.
They left us with a heavy glass dining table laying upside down on the floor. Bolts to fix the table legs were left behind in another house, and the team refused to wait for 30 minutes until I bring the bolts. We hired removalists...
Never use them
After receiving their mail out and booked some 3-4 weeks before my move, I was told the night before that the truck developed a leak only to be advised by the workers the next morning that the allocated large truck ( I have a 4 bedroom house ) was booked for another trip. When I received the call, they reassured me that all was going to be ok.
Disaster started when they wanted to charge me for 3 return trips to the Central coast because they just came with a small truck. After the 2nd delivery, I told them that I will not pay until they com...plete the job and I will only pay for the 1 trip. The owner [name removed] then threatened me and my family and that he would come to my house and collect the money. As I have contacts in a law firm, that would have been easily taken up in a court proceeding even as a criminal offence. I then insisted that I will pay for the one trip which he finally agreed and obviously leaving me with remaining furniture for me to handle. He then told me that he would charge me 50/hr for the 3rd trip which I refused. So now had to find alternatives. Never use them, they are not reliable and most threatening ( even damaged my fridge and broke an expensive vase - Obviously my problem now. Obviously, should have insisted but it is these occasions that people take advantage of the stress you go through and I just given up, though could easily take this further but whats the use.
Worst Removalists in History
We have used 7 different removalists in our time, and we've never experienced poorer service.
We used VW to move us from Sydney to the Central Coast. They turned up with a smaller truck than i ordered and confirmed multiple times before the day. They had to use 2 small trucks and then tried to charge me for the extra truck. They sent 2 removalists, 1 of which just hung out at the truck waiting for things to come to him, which meant i had to help the other removalist with everything. Thus defeating the purpose of me getting professional removal...
Expert Removalists - Would Highly Recommend
I used VW Removals back in March to move my 1 bed room apartment. The boys called me when they were on their way to me and arrived when they said they would. They completed the move quickly and safely. They were professional and a pleasure to deal with throughout the whole process. I would definitely recommend VW Removals to my family and friends.
Good guys, very helpful.
Moved to 2 Bedroom Terrace in Woolloomooloo from Storage works at Artarmon. There was no time quoted but the guys started at 10:15 am and finished at around 2:00 pm. The boys are helpful and didn't make any complaint at all.
Damage and no repect or followup
I moved just under a year ago and employed this company. My furniture went into storage and when it was delvered in January there was very little that was not damaged. No communication re settling this issue so now I am faced with costs for legal action which is now pending. I will be however seeking full compensation including legal fees.
"Extremely Rude"? Really???
We were slapped with a hidden weekend fee ($400) that was never mentioned in the quote which was a total over $900 for just 4 hours of work and when we have waited three weeks to call up and ask for our invoice we were ignored. So my father wrote this message on the email:
"I am still waiting for that receipt to claim tax which I have not received."
.....(Yes he kicked up a storm over this!!!!! as you can see there are no swear words or "YELLING!!!!" in the message. Bare in my mind at the time I was driving my mother so we were on the ro...ad and we had no idea what my father wrote in the email. I was considering not writing a review but when I got home and checked my email to see what this was all about, that is when I decided to write one). I got a missed call and message on my phone saying that the message was considered extremely rude, yeah so is stealing and not sending a tax invoice (which is illegal by the way). So we call him (the only time they ever answered their phone), he yells at us and says we should use manners ....Yeah your not our teacher buddy, were paying you good money and your giving us crap service) so he hangs up and we got to call him back so he can yell at us some more but by the end of it (after telling him how to do his job) he finally did his job and gave us our invoice and wished us a good day....but the damage was already done. All I can say is "buyer beware". He should be very grateful that we did not go to the department of fair trading just so we can get our invoice....That! would be extremely rude. Regards, Terence.
Worse than terrible! Avoid at all costs.
I would never recommend this company to anyone. I used them in Jan 2015 for a local move. The lads arrived promptly at the arranged time but after packing the truck it broke down. I spent the next 8 hours in limbo with numerous calls to both the removal lads and the office staff as I was at the new property then back to the old one as it needed cleaning for check out. I was told many times that day that they needed to get the truck to the mechanic and that another truck would be a few hours away. The truck was 8 hours away not a few and I was l...ied to all day as the office staff were aware of the length of the job that the other truck was needed for. It was very stressful as I only had one day to check out of the rental and have it cleaned for inspection. I asked that the job move to the following morning which suited me to clean and tidy up but didn't suit the office as conflicted with a bigger job. I was told by [name removed] that I only had three choices - have all of my worldly goods taken in the truck overnight to the mechanics, wait until goodness knows when for the replacement truck to finish its job before coming to my place to do two trips to my new location or that they instruct the lads to put my belongings back. I was not treated as a customer but basically forced to do what [name remove] wanted. I was also told by [name remove] that her boss wouldn't be happy with any date changes and when I asked for a discount for all of the inconvenience I was hung up on. When she returned my call [name remove] kept saying that her boss wouldn't allow it and trying to push me into what she wanted. The boss she was referring to was her husband as its a family business! I was more than understanding of the situation but VW Removals had another big truck at the mechanics and they needed them all working for the day after and I was small fish to them. In the end my belongings were jam packed into a smaller truck so the lads wouldn't have to do two trips late on the Friday night after waiting around for their office to send a replacement truck 8 hours later. Everyone was tired and wanted to get the job done. Sadly some of my items were ruined in the process. As it was late at night when the job was completed and the office never amended the final cost of the bill I wasn't able to sort it out at the end of the job. I was called promptly the next day by [name remove] and firmly told that I needed to pay the bill. I was only given a very small discount and I was told the lads would be by the location to pick up the money in a short while. In hindsight had I had time to look at my belongings and really thought about the lack of customer service I was given by the office staff, I would have negotiated a much lower price as it was more than deserved.
They are unorganised and unreliable.
We had a simple job for them, we had moved everything bar our big furniture. Booked for 1-3, received a call saying they wouldn't be there until 5 and they would call when on the way, then at 5 we had to call them and they said another hour or 2, we were very stressed but tried to remain calm and told them we had to have it done tonight we had cleaning chemicals in the old place we were moving from, I have an 8 month old baby that needed a decent sleep in his cot. They didn't tell us until 7 pm that they weren't going to come and that left us i...n a really bad position. I was meant to be at my sisters engagement party, instead at 8 o'clock at night I had to have family leave her party to help us get our beds. I'm glad I saved the money and never had to pay these people. But I do wish I never had to deal with them they ruined my sisters engagement party and no amount of money could fix that.
Do not use - they broke multiple items of ours when moving
If you choose to use these people expect that your valued items will not turn up without damage or breakage. The most disappointing aspect to our move was four guys who came across being reasonable and honest would have walked away from our job ignoring the piece of glass for our coffee table 1.2 x 1.2 ( a large piece of glass) that they broke not even advising us what had happened. It was by chance that I turned up to inspect the items being moved into the storage facility to find not only the glass shattered but multiple items damaged and br...oken. When I asked what had happened I was told "I don't know what you mean", I pointed to the items that clearly were broken and ruined and received a non emotive response with the inference being "we really don't care". The person who was in charge on the day told me he was covered for items being broken in transit - and now refuses to return my calls and engage in a conversation about reimbursement of costs for these things broken which occurred in transit. Turned up late, broke expensive items have no integrity or business morals - need I say anymore! Christina
Other Furniture Removalists
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