Poor & costly experience - NOT recommended
We engaged VW Removals to move our 2 bedroom + study house for an intra suburb move in April 2020. Our experience was extremely poor and I do not recommend them for the following reasons:
1. The truck sent was too small, meaning they had to make multiple trips which added significantly to the time, and thus moving cost;
2. Their packing of our belongings into a storage space was haphazard and poor. We only required one storage space but as a result of their poor packing, we had to take out additional storage space to accommodate our belonging...s. We subsequently repacked the storage space ourselves which reduced us back to the one storage space needed; 3. They showed very little care for our belongings or boxes, upending boxes marked as fragile, and leaving others in the rain; 4. They dismantled a cot, then subsequently lost the screws, meaning that we can not reassemble it;
Shonky - DO NOT use this crowd.
Moved interstate. Was advised that they could handle this job but they could not. Forgot the Porta robes so just shoved our clothes into garbage bags and threw into the van on top of other boxes. Damaged our furniture - none was wrapped properly, and so much was marked and/or damaged. Couldn't fit all of our belongings into the vans provided so we were told to prioritise what we wanted to keep or leave. Trolleys (and tyres) were filthy so our carpets were left in a terrible state - cost hundreds of $$ to clean them after the event. They disma...ntled our beds but lost the fittings so could not reassemble at the other end. It was very obvious that they were working to a timetable - could not get away fast enough and have not responded to any messages from us after the event. Overall - we were very disappointed.
Check the price before agreement
I used VW removals on 28/08/19 to move from 2 bedroom apartment to 3 bedroom apartment. I found the brochure in my letter box about the charge of $139/hour with first hour free (I thought it would take 3-4 hrs. to move). When I call the number on the brochure, I spoke to the guy name "[name removed]". He talked nice when he wanted to do business with me but after I paid money he was a totally different person. There are things you need to clear about the price. Otherwise, you will be over charged like me.
1. For 2 bedroom apartment, I supposed...to be charged $125/hr (which still very expensive) but because of the brochure, I was charged $139/hr. They mislead you, don't fall in the trap. 2. The call out fee, he called travel fee. Other company will charge you 1/2 hr fee but he will tell you 20 mins travel fee/trip. I was thinking it was 1 trip for 1 move. A big NO. He tricked me again. It was 1 trip to my old place and it was 1 trip to my new place. Now he charged from the cost/hr with 3 guys. ($139+$50 extra guy =$189×40 mins). So I paid $126 for what we call the call out fee but he calls different!!!! 3. Watch!!!! when they move your stuff as they won't tell you what did they break until you find out later. They will do work slow to make up the hours. To be honest, the 3rd guy they wanted me to hire for quick job was a lie. I paid them 5 hrs. 4. The truck was very old. It was broken, the door couldn't be opened and they spent 1/2 hr. tried to open it!!!. I write this review to share about my experience with VW removals so you can search more for the better one. Now I regret with my decision to choose VW. I should have gone back to my previous removalist and could only cost me $500. I want to raise this matter more if I can.
Truck too small
Firstly let me say the boys that moved me were amazing - [name removed], [name removed] and [name removed]. Turned up on time [name removed] was organised and they were fast, efficient and professional. The issue at hand is that [name removed] (owner) organised a truck too small so had a room full of items and plants that couldn't fit on truck (incl lounge, chairs, plants). Wills was not on the job like he said and didn't call in or let me know he would be there. I was told I'll have to pay time if 2 trips needed to be done. Why not just su...pply a truck big enough!!! The truck wasn't branded and was quite shabby and run down. After the reality of what I was left with I called, texted and emailed [name removed] and he didn't want to know about it. He already had my money. Never called back or offered a solution. The move was over $1000, I gave $100 tip to the 3 boys and had to spend another $500+ to get my other items from the house over the next 2 days. Extra pressure and stress on my move Nightmare! Not provided a copy of the receipt. Charged a 3% credit card fee too.
Worst company ever. Don't book them!
I booked with this company for a move last month and they didn't show up! I was calling [name removed] (i think he's the owner) on the day of appointment and he never picked up. They didn't even apologise for the inconvenience they caused!!! I don't know how these companies can get away with these! They would normally drop off a discount voucher to your mailbox.. Don't be fooled!
We had VW Removals move us from Parramatta to Granville. Removalists took care of our furniture and moved everything without any damage. However, they didn't finish the job as they had another job lined up that day. Besides, they came with a small truck and had to travel twice between houses spending time in transit.
They left us with a heavy glass dining table laying upside down on the floor. Bolts to fix the table legs were left behind in another house, and the team refused to wait for 30 minutes until I bring the bolts. We hired removalists...
Never use them
After receiving their mail out and booked some 3-4 weeks before my move, I was told the night before that the truck developed a leak only to be advised by the workers the next morning that the allocated large truck ( I have a 4 bedroom house ) was booked for another trip. When I received the call, they reassured me that all was going to be ok.
Disaster started when they wanted to charge me for 3 return trips to the Central coast because they just came with a small truck. After the 2nd delivery, I told them that I will not pay until they com...plete the job and I will only pay for the 1 trip. The owner [name removed] then threatened me and my family and that he would come to my house and collect the money. As I have contacts in a law firm, that would have been easily taken up in a court proceeding even as a criminal offence. I then insisted that I will pay for the one trip which he finally agreed and obviously leaving me with remaining furniture for me to handle. He then told me that he would charge me 50/hr for the 3rd trip which I refused. So now had to find alternatives. Never use them, they are not reliable and most threatening ( even damaged my fridge and broke an expensive vase - Obviously my problem now. Obviously, should have insisted but it is these occasions that people take advantage of the stress you go through and I just given up, though could easily take this further but whats the use.
Worst Removalists in History
We have used 7 different removalists in our time, and we've never experienced poorer service.
We used VW to move us from Sydney to the Central Coast. They turned up with a smaller truck than i ordered and confirmed multiple times before the day. They had to use 2 small trucks and then tried to charge me for the extra truck. They sent 2 removalists, 1 of which just hung out at the truck waiting for things to come to him, which meant i had to help the other removalist with everything. Thus defeating the purpose of me getting professional removal...
Damage and no repect or followup
I moved just under a year ago and employed this company. My furniture went into storage and when it was delvered in January there was very little that was not damaged. No communication re settling this issue so now I am faced with costs for legal action which is now pending. I will be however seeking full compensation including legal fees.
"Extremely Rude"? Really???
We were slapped with a hidden weekend fee ($400) that was never mentioned in the quote which was a total over $900 for just 4 hours of work and when we have waited three weeks to call up and ask for our invoice we were ignored. So my father wrote this message on the email:
"I am still waiting for that receipt to claim tax which I have not received."
.....(Yes he kicked up a storm over this!!!!! as you can see there are no swear words or "YELLING!!!!" in the message. Bare in my mind at the time I was driving my mother so we were on the ro...ad and we had no idea what my father wrote in the email. I was considering not writing a review but when I got home and checked my email to see what this was all about, that is when I decided to write one). I got a missed call and message on my phone saying that the message was considered extremely rude, yeah so is stealing and not sending a tax invoice (which is illegal by the way). So we call him (the only time they ever answered their phone), he yells at us and says we should use manners ....Yeah your not our teacher buddy, were paying you good money and your giving us crap service) so he hangs up and we got to call him back so he can yell at us some more but by the end of it (after telling him how to do his job) he finally did his job and gave us our invoice and wished us a good day....but the damage was already done. All I can say is "buyer beware". He should be very grateful that we did not go to the department of fair trading just so we can get our invoice....That! would be extremely rude. Regards, Terence.
Worse than terrible! Avoid at all costs.
I would never recommend this company to anyone. I used them in Jan 2015 for a local move. The lads arrived promptly at the arranged time but after packing the truck it broke down. I spent the next 8 hours in limbo with numerous calls to both the removal lads and the office staff as I was at the new property then back to the old one as it needed cleaning for check out. I was told many times that day that they needed to get the truck to the mechanic and that another truck would be a few hours away. The truck was 8 hours away not a few and I was l...ied to all day as the office staff were aware of the length of the job that the other truck was needed for. It was very stressful as I only had one day to check out of the rental and have it cleaned for inspection. I asked that the job move to the following morning which suited me to clean and tidy up but didn't suit the office as conflicted with a bigger job. I was told by [name removed] that I only had three choices - have all of my worldly goods taken in the truck overnight to the mechanics, wait until goodness knows when for the replacement truck to finish its job before coming to my place to do two trips to my new location or that they instruct the lads to put my belongings back. I was not treated as a customer but basically forced to do what [name remove] wanted. I was also told by [name remove] that her boss wouldn't be happy with any date changes and when I asked for a discount for all of the inconvenience I was hung up on. When she returned my call [name remove] kept saying that her boss wouldn't allow it and trying to push me into what she wanted. The boss she was referring to was her husband as its a family business! I was more than understanding of the situation but VW Removals had another big truck at the mechanics and they needed them all working for the day after and I was small fish to them. In the end my belongings were jam packed into a smaller truck so the lads wouldn't have to do two trips late on the Friday night after waiting around for their office to send a replacement truck 8 hours later. Everyone was tired and wanted to get the job done. Sadly some of my items were ruined in the process. As it was late at night when the job was completed and the office never amended the final cost of the bill I wasn't able to sort it out at the end of the job. I was called promptly the next day by [name remove] and firmly told that I needed to pay the bill. I was only given a very small discount and I was told the lads would be by the location to pick up the money in a short while. In hindsight had I had time to look at my belongings and really thought about the lack of customer service I was given by the office staff, I would have negotiated a much lower price as it was more than deserved.
They are unorganised and unreliable.
We had a simple job for them, we had moved everything bar our big furniture. Booked for 1-3, received a call saying they wouldn't be there until 5 and they would call when on the way, then at 5 we had to call them and they said another hour or 2, we were very stressed but tried to remain calm and told them we had to have it done tonight we had cleaning chemicals in the old place we were moving from, I have an 8 month old baby that needed a decent sleep in his cot. They didn't tell us until 7 pm that they weren't going to come and that left us i...n a really bad position. I was meant to be at my sisters engagement party, instead at 8 o'clock at night I had to have family leave her party to help us get our beds. I'm glad I saved the money and never had to pay these people. But I do wish I never had to deal with them they ruined my sisters engagement party and no amount of money could fix that.
Do not use - they broke multiple items of ours when moving
If you choose to use these people expect that your valued items will not turn up without damage or breakage. The most disappointing aspect to our move was four guys who came across being reasonable and honest would have walked away from our job ignoring the piece of glass for our coffee table 1.2 x 1.2 ( a large piece of glass) that they broke not even advising us what had happened. It was by chance that I turned up to inspect the items being moved into the storage facility to find not only the glass shattered but multiple items damaged and br...oken. When I asked what had happened I was told "I don't know what you mean", I pointed to the items that clearly were broken and ruined and received a non emotive response with the inference being "we really don't care". The person who was in charge on the day told me he was covered for items being broken in transit - and now refuses to return my calls and engage in a conversation about reimbursement of costs for these things broken which occurred in transit. Turned up late, broke expensive items have no integrity or business morals - need I say anymore! Christina
Questions & Answers
Are you free some time this week? If you are please send me more detail and your rate. We have 1 upright piano as well.
[contact detail removed]
Get an answer from our members
Other Furniture Removalists
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.