From January 2020, until May 31st, 2020 WA Housing Centre offered a $100 Westfield gift card to their customers in order to encourage them to write either a positive or negative review. It is possible that reviews were written by customers who received such a reward. Previous incentive: from November 2015 to December 2019 - $250 and $500 Westfield gift cards.
Reviewer Photos & Videos
Really happy with everything!
The build was really quick and had no issues. Great customer service from start to finish. Nothing was too hard and everyone was friendly and willing to help.
All finishing in the house were done to a high standard. Great selection of all standard products and most upgrades were at a reasonable price.
Will definitely consider WA housing if I build again.
It was a bad experience for me with WA Housing center. I think i had a wrong sale consultant that why he never answer the phone or the mail. Today my house is handover without a window in my second bathroom my house is small for the price i paid and the variation order i spend lot of money is not on my beget in general I'm disappointed.
Great build with WA Housing Centre!
As a first time home owner, I was apprehensive about the whole build process, but the team at WA Housing Centre were excellent and made the whole experience a positive one. They were consistently reliable, honest and experienced, and were always readily available and quick to respond to any questions.
At every stage of the build, I was notified of the progress, both via phone and through photos and updates on their online portal. The building supervisor was very helpful, and full of knowledge and great advice. Their attention for detail ens...ured the overall workmanship was fantastic and general build quality was of a high standard. Handover was timely and simple, which was a nice way to finish off the process and enjoy my new home! Thank you WA Housing Centre for making the whole process easy and enjoyable!
Our son loves his new home
We had a slow start to our build due to some council regulations where we were building but it was all handled well. Once the house started to be built it was quick and well done. We were kept up to date all the way through the process. Our construction consultant Cassie was very good to work. Thank you for building our house.
Did a fantastic job
The quality was awesome and when i noticed something wrong they would fix it right away and fix it better than i would exspect to be done really gone above my exspectations.
my build was pretty well managed stayed withing the estimated time without risking quality.
Customer service was awesome any questions or concerns that i would bring up were listened to and not shoved off like i have heard with other builders 10/10 would go with this company again
it was agood experience throughout and happy with their servrice built a quality house at a reasonable price . Paper work took little bit longer
And after that once construction started everything went very smoothly every step was informed and had house inspection regularly and construction finished on no time . I would say value for money going with wa housing .
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Great first home building experience
We are very happy as first home owners. WA has done a great job with the house and we couldn't be more happier. Yes we did have a few hiccups with admin in the beginning, but have to say thank you to Nicklas and Alyce for helping us along the way, you guys we great. Construction went fast from start to finish, as we were out of town for most the build, everything went smoothly. Could have done with some more photos on the portal. Over all this was a great experience and could easily do it all again. Thank you
So happy with our new home!!
We've just moved into our new home built by WA Housing Centre, and we couldn't be happier, everything is amazing. Our Sales Consultant helped us customise the house to what we wanted, without blowing our budget! The build was well managed with great lines of communication, with Administration providing quick responses to any queries. Overall we're very happy and can't wait to spend the next week filling this amazing shell of a home!
Very happy with the whole experience!
I'm very happy with the finished product, my sales consultant Joe was able to add in more storage spaces, high ceilings and changed the design to fit my needs perfectly, as well as patiently guiding me through the application process with Keystart - I had special circumstances so this took a lot more of his time then he is probably used to! The construction supervisor Kendall and especially Deb in the office were both great at keeping me informed and the final construction seems to be high quality. I am most pleased with the online portal - it's unbelievably helpful to have everything in the one place and it's exciting to see when an update has come through with more progress on the home. Couldn't be happier with the process :)
First home building experience with WA Housing
Had a bit of a rocky start with the admin side of the build in terms of sales and finance dept and it did take a long time for construction to start, but now that I have seen the end result I am happy. On the positive side though my Building Supervisor was nice and his Secretary Deb was very helpful. It would have been nice to be a little more involved. Customer service and support (on the building side) was great. They did listen to my concerns and were quick to fix them. The quality of the build and workmanship was good. Thank you for building my 1st home!
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Amazing work, great customer care
The property we had built was amazing from plans to handover. Everything was so well organised and we were informed every step of the way. The house is amazing and exactly what we wanted. Sturdy and perfect. All the people involved in the build were friendly and answered any and all questions we had as noob customers. All in all the whole process was amazing and we would do it all again.
Great First Home!
We had a bit of a rocky start in the beginning with the admin side but that was quickly resolved. Darren was a great sales rep who worked very closely and patiently with us to achieve all that we wanted in a first home. Great Job Darren, our house looks amazing.
Once construction started, things really started to take off. Alyce was very helpful and informative with all her updates on the progress of the build. She responded very promptly to any queries or concerns we had throughout the build. Thanks for all your assistance to date. Our supervisor Matt was also very helpful and prompt.
We were given a very good team to work with and overall we are very pleased with the outcome. Thanks for an amazing home!
First Build, Great Building Experience after a Rocky start with Sales.
Rocky start with sales. Once the ball was rolling it was very smooth sailing from Pre start to end of construction. Supervisor as very helpful from the start and answered all Questions. Admin was very quick to respond to all questions and very helpful along the way.
Builders did a great job and turned out exactly how we wanted.
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The customer service from start to finish was really good, all the staff I interacted with were really friendly and gave me all the important information a first home buyer needed they were also really quick at responding to any questions that I might of had about my build.
My site manager was also really good he was on top of everything and made me feel very comfortable to talk to him about any concerns I had.
Altogether a really easy and good experience.
Building fantastic, Salesman crap
We are very pleased with the final product and happy to be in our own home. It was our first time building and our original salesman was great, on the ball and listened to everything we wanted. A few months down the line (which was down to waiting for financial approval, nothing to do with WA housing however we were waiting for final plans) we chased up our final plans and were told our original salesman had left. Our new salesman was the total opposite to our original, extremely rude, unresponsive-didn't answer our calls or emails, lied about ...what we couldn't longer have even though we had signed documents. We were constantly chasing him. If we hadn't of been so far in and it being our first build I think we would of pulled out due to him. Finance approved, pre-start booked (October 2016) and the meeting went well, very helpful lady who advised us on a lot. Our salesman did have to be consulted on a few queries and again was very rude to myself and husband and the poor lady that was sorting out our electric plans. We did have an issue with the price they were trying to charge for our BAL rating and they could not justify why it was this price. As this was an issue I wasn't prepared to sign the contract until it had been justified and couldn't face dealing with our salesman to sign them as he was begging to upset me so much. After the BAL costs had been sorted (of which they advised was worked out incorrectly by quiet alot of money) we then went onto the build. Slab went down first week on Jan 2017, which seemed ages from our pre-start meeting, not sure if this is suitable or not. From the build starting we saw every part been done (we called up pretty much everyday). Our admin lady at BGC was very informative, ringing/ emailing/ sending out letters to give us regular updates. The portal was nice to see what stage we were at and what stage was next. Our site manager, was very good, went over any issues we had (very minor) and answered all questions. We only had an issue with the electrician, who made some silly mistakes of where to put switches and down lights. These were/ going to be rectified. Only thing we were a little unaware of was the external garden and having to pay to get someone to remove the excess sand. We are on a corner block and cost us a lot to have this all removed. Overall very happy with the build, my husband is a carpenter and very particular and we have been in our home 8 weeks with no visible problems. Just waiting for the electrician to come back and sort the down lights. Wasn't happy with our salesman- no customer service skills.
I think my building supervisor was good and kept the standard up. It's my first time building so a little confusing, the WA portal was very handy though and easy to use. The building stage is pretty straight forward. The paper work before and during is full on. There is people to call for questions and help along the way. I found friend who have already build houses very handy for advice.
Workmanship was amazing and build quality was just as good
The build was managed extremely well constant updates although would have liked more photos especially as I was in Sydney throughout the duration
The costumer service was brilliant and support I got was unbelievable phone calls and emails always available for me to chat to them cannot thank them enough building your house is daunting but building from another state is even more so
We were very impressed with the quality of the build, everything was done to a high standard. Our building supervisor was extremely helpful, gave great advice & managed our build very efficiently. I found everyone we dealt with to be knowledgeable & always happy to answer questions. My only complaint would be that we were unable to get an accurate date of completion near the end of the build which made giving notice at our rental very difficult & we have ended up having to pay a week more rent than necessary.
Great first experience
High quality build with great efficiency. The whole process was easy, stress free and very quick. Sales staff were very helpful throughout the building phase. We were kept up to date with through the online portal. The handover was also done in a timely manner. Site was clean and ready to move in. Thank you WA Housing for your great service.
We built our first home with WA Housing Centre and we are happy we made the right decision. The building process went smooth. From slab down, the whole process went so fast (4 months to be exact). On the inspection day we could not even fault the house. It's that great! We could not wait until we move in a few weeks time and enjoy it.
We would like to thank everyone who helped us build our first home. You all have made it a stress free one for us.
We would definitely recommend WA housing centre to anyone who are looking at building their new homes.
Enjoyable experience with exceptional service!
High quality build with great efficiency. We were well informed at every major milestone and had friendly, approachable supervisors who provided good insight into progress and attention to detail/defects. Only minor defects resulting from design changes during the build phase, all which were rectified. The online portal was great to see all our documents, progress and selections in one place and be able to see who our contacts were. Thanks again for a brilliantly designed home and painless build.
Great first build experience
After hearing some absolute horror stories from friends who have built houses with other builders my wife and i were reluctant to build, but was still the best option for us to get our first place in the location we wanted. We met with a consultant from WA Housing who showed us a heap of options in our budget, and was super friendly and not pushy (like everyone else) and ended up sitting down with us to help create an individual design so we could fit the family into a place with a big backyard for our small budget. Once finance was finally approved slab was quick to go down, and we were at the site almost every day checking the quality of the build, and never had to complain about anything.
Good start to our First Home journey
My husband and I stumbled onto WA Housing Centre as they happened to be the builder advertising the piece of land that we really like in Coogee. We met up with the Sales Person and became very interested in the idea of customising our own house at an affordable price (we never thought we'd build our first home). The planning and admin phase seemed to go on forever. There was a hiccup where we had chosen a basic package however was asked to select flooring and window dressings in order to proceed to the next stage. As we are both working full ti...me, we only had weekends to finalise our flooring and blinds options, and not every store is open on weekends! After all the hassle, we were then told that they were not included in our package. Not a major miscommunication, however it was stressful at that period of time. The team had been nothing but pleasant and friendly, we met with the Sales Person on weekends and after-work hours on weekdays to discuss our house design. We met with the Site Supervisor early in the morning before work hours. We loved the Pre-Start meeting day where we were provided with detailed explanation of selected options, and still had the flexibility to make some changes. Construction phase moved really quick once slab went down, and we are happy with the quality of the final outcome.
Positive First Home Experience
The building time was very quick once the slab went down, everything followed in quick succession. The PCI meetings, the minor things that needed to be corrected after first PCI, and the key handover was also done in a timely manner. The site was cleaned and house virtually ready to move into when keys handed over ( only needed interior paint). The building supervisor was very friendly and punctual, took the time to go through all of the house at the PCI meetings, paying attention to detail and didn't make you feel rushed.
Great First home experience
My wife and I ended up selecting WA housing center to build our first home. The whole process was easy and as stress free as it could be. Sales staff were helpful and willing to work around our strange working hours to meet and discus plans and options. Throughout the process we were kept up to date with through the online portal (which is very helpful as you can look up details of your build where ever you are) and phone calls after each stage was complete. The final house is great and everything we expected.
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