Wallspan Kitchens & Wardrobes offer a monthly draw for the chance to win a $500 Westfield Shopping Voucher for reviews both positive and negative. The winner is randomly drawn each month from a reviewer that had their kitchen installed and completed in the previous month.
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Good overall result
The Wallspan kitchen installation occurred as planned and the overall result was pleasing. Professional people to deal with. There were some minor hiccups along the way, but these were, in the main, handled promptly.
The main negative issue arose during the materials selection process and during the design phase. These seemed overly rushed - not giving sufficient time to absorb/visualise the final product (especially details like the colour scheme, practicalities of cupboards mechanisms, sink/tap functionality etc..). e.g., The 3D kitchen pre...
South Australia. Gepps Cross The kitchen design was to our liking and is satisfactory. The delivery was on the day and the drivers expected to take the kitchen inside, I let them know the "Customer Support Manager' had advised me to leave the kitchen outside under cover on our decking. That's what we did, fortunately I covered the cabinets as it rained over night. when the installer came he thought it was unusual to leave the cabinets outside. The installation seemed to go well until I came home and found some of the architrave had been cut ou...t to fit the bench top(s) in. Once completed, the next day we had the walls tiled (my own contractor). When we looked at the oven, cooktop, rangehood and overhead cupboards front on we could see obviously the overhead cupboards were out by about 5mm, so they were not centered with the oven and cooktop and rangehood, I was told the reason for this was due to the wall being not level. Regardless of this, it should of been picked up by the installer and work stopped so a solution could of been worked out so the cupboards, oven, cooktop and rangehood would be centered. The "Customer Support Manager' and installer came back and looked at it to see what could be done the offer was to re-do all of the job or a offer of compensation, the first offer was "paltry" which I refused then they ask me to come up with a sum. I did this then they said they would discuss it and get back to me. Once they got back to me letting me know they accepted the sum I asked and would refund me. I would say I'm still not happy as I still have to look at the discrepancy of 5mm but in fairness they accepted the sum I asked (which wasn't much more than the original offer). In saying that the rest of the kitchen we are very happy with.
What a transformation
The very friendly tradesmen have done and excellent job transforming our kitchen to the modern times. The quality of the product is above our expectations. Would recommend to anyone wanting to upgrade their kitchen.
Four Wardrobe for a Near New Home
We had 4 large wardrobes installed (2700mm high) by Wallspan. Three of them were the same at over 3200mm long with 4 sliding doors and one was smaller at 1870mm wide with 2 doors. All were the same style, laminate and opaque glass finish but had some unique requirements including the need to access space inside the wardrobe above the 2700mm height of the doors. Wallspan did a great job with the finished products. The installer, Toby, was a real pleasure to work with. He listened to the what was needed as there was some customization needed...on site that was not shown in the design drawings. His attention to quality and cleanliness at the end of the job was absolutely first class. After recently building the home and struggling with tradesmen and site cleanliness, it was a real surprise to have a craftsmen with his attention to detail. Perhaps the only thing I would improve in the whole experience was the design consultation. We provided a lot of design details and drawings on what we wanted and the transfer of these to the Wallspan tools and specifications was a little longwinded and ultimately failed to fully detail the customization needed despite a lot of discussions and several iterations. Fortunately, all of the design issues could be easily resolved on site during installation. None of this was enough to discourage us getting some more cabinetry supplied by Wallspan and we are working with them again on a pantry fit-out.
Love my double wardrobe
I went to Noarlunga Branch where Jordie provided me with all the options to have a double builtin wardrobe installed. Jordie was friendly and gave me a quote which I accepted. I like the idea that this would be built in lonsdale and to support local business. The installers were efficient and did the job in 3.5 hours. I am very happy and have a quality builtin wardrobe in my bedroom which looks great and can store things I had no storage space for. Would definitely recommend to anyone. Thank you Wallspan
Outstanding Service prefection for finished product
They listened to our requests and designed the kitchen to suite our requirments. Offered outstanding suggestions, most we accepted, some with our own changes. Trades people were of the highest quality and only too willing to please.
We would like to thank all the staff at Wallspan for their help planning our kitchen, we found them very friendly and helpful.
Thank you to Miguel for all the great organisation of all trades and deliveries.
I think it is very important to feel comfortable when having tradesmen in your home and i must say all the guys were very professional and easy to get along with.
Thank you Wallspan!
Regards Kerry and Brian
Read before you decide to use Wallspan for kitchen/reno
A few pieces of information that you may find useful when considering a WallSpan kitchen/reno
Sales Process: Awesome in-house/Display Room team who are quite friendly and accommodating. Their approach of a hard sell once the sales rep comes into your home is less appealing. Knowing this would happen, we advised prior to the appointment that we would not be pushed into signing anything on the day. We stated this upfront at the appointment too, but still found the Rep pushed, and was then a little passive-aggressive at the end when we tried to w...rap up the appointment. If you can handle this, try and look past the sales tactics and ensure you are comfortable before signing. In the end, the Rep signed us up and was lovely, but we did it on our terms about a week later, not being forced to sign at the end of a design/scoping meeting. Design Process: We were clear on what we were after – renovated kitchen, flooring across 2 hallways and a large living area (about 100sqm), painting on walls and ceilings. The Sales Rep was great at building a design from our feedback. Minor issue with design was when it came to installation, and the installers were asking us about what we wanted to do with kickboards and corners of the island. We were hoping they’d make the best decision, not rely on our inexperience. This was a minor issue at installation stage, but the installer (David Shannahan and his team) were great at making a recommendation. Pre-Installation: At Wallspan they allocate you a Customer Support Manager to do checks/measures and be your point-person to coordinate the trades. They are not however a project manager so when trades are prepping and coming to site, you as the homeowner do need to take on responsibility/ time commitment. We had assumed that we were giving the job to Wallspan and that they’d coordinate everything – in reality you need to be around for questions from individual trades, as quite a few things emerged as installation was progressing. In particular, I had to follow up on ensuring I had accurate quotes from all of the trades (versus just the Wallspan trade estimate) + was chasing the rip-out team send their quotes and then they forgot to schedule the date Wallspan set to start. This was frustrating, but the other trades were great in helping to keep our project on time, and our Customer Support Manager was helpful too. Based on our experience, it’s valuable to be home while the trades are working as they can check with you, as issues arise. There were enough items that came up during installation that we felt this was worth our time to be here (but had assumed when we signed up that this was part of Wallspan’s role – our misunderstanding). ***Ensure you have exact quoting from each trade sent directly to you in writing, noting whether or not GST is included (one of the trades failed to include GST in their quote) and itemising EVERY item from Wallspan’s trade estimates + any additional work. We got caught out with Bradley’s on this.
Quick and easy
We visited the showroom and were met by a lovely salesperson who showed us the features and options for a walk-in robe. We arranged purchase and installation time.
The installer rang to say he was early, arrived and professionally installed the units. We are extremely pleased with the walk-in robe, quality and look of all the fittings. I recommend Wallspan to everyone.
wallspan kitchen - KK17193-01
Happy with the work so far some minor issues has come up hoping they can resolve it quickly. but so far its been good. The kitchen looks great and the family loves it. The minor issue is a bit of a blow out in the joinery at the corner which warranty will resolve
Decent kitchen and wardrobe, logistically a bit involved
Good value product. Well designed. Delivered per plan on date specified.
They need a proper project manager because it became confusing having to deal with different people all the time. Having to deal with separate people for the wardrobe and kitchen was annoying, and having people contact me out of the blue was offputting because I thought some of them were spam calls.
I love my new kitchen. I would only change one thing.
All personnel on the job were excellent and friendly.
I appreciated the Customer Support Manager’s manner and commitment to successfully following up 3 things.
All people at Wallspan, Mile End, SA, from the manager to the initial contact person and designer were friendly and helpful.
The kitchen designer, though friendly, was slightly focussed on his ideas other than fully understanding what we wanted to achieve. More creative discussion would have been an improvement and achieved a perfect kitchen!
I would change one cupboard to 2 sets of dra...
13 Years in the Making
A Huge Thank You to Miguel / Adrian and the Team at Wallspan Keswick
Since moving into my home 13 years ago a new kitchen was always on the "Wish List" however as is always the case with other projects getting in the way it continued to get pushed further down the list.
Watching TV over the Xmas break I happened to observe a Wallspan commercial - not one to do things at half pace once a decision was made "now was the moment" I found myself sitting in the Keswick showroom and a few short months later I celebrated the end result of that 13 year d...
Love our new Wallspan kitchen
We're very happy with our new kitchen however we felt pressured to make quick decisions (or you wouldn't get the 25% discount) and had to make a quick 10% payment. Special thanks to Tony the installer and the other tradies who were punctual, friendly and helpful and did a great job, some over and above what they needed to do. Another problem was lack of notification that the new rangehood was coming from JB HiFi whose service was poor.
The finished kitchen is beautiful, spacious and has some great features. Thanks Wallspan, overall the experience with you was pretty good.
I finally love my kitchen!
The end result of my kitchen is lovely. I have a beautiful kitchen that I enjoy spending time in. Unfortunately, the journey was not so lovely.
I won't mention the designers name, but he was pushy for me to pay a deposit from the start, (all salesman, less designer). He changed all of my door handles, not only the shape of half of them but also the colour, even though I had handpicked them before our appointment. Thankfully I was able to pick up on his mistake at the final payment appointment and the mistakes could be changed. He did not...
Questions & Answers
I am thinking of buying q house in karoonda sa 56kms from murray bridge end of this year, I will need three built ins, 9ft long and 5 hand span wide, do you install?
my exhaust fans and microwave oven stopped working, how can I get a repairman?
they do wardrobes and modular kitchen installations...i don't think they offer repair services...
you may need to try a licenced electrician or the brand related customer service. cheers
Hi was looking to get an in house quote done on my kitchen.or do we come to you with our plans/measurements.please either ring me on [number removed] or email me . Margaret
Hi Margaret, I'm just a customer of Wallspan. I suggest you give them a call. We went in to the showroom first (on the weekend) to get a general idea of what we wanted, then they came out for a measure and to design everything on their computer (one evening after hours). It was all pretty painless :)
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