Experience with Warwick Williams was the worst that we ever had with a tenancy agency
I thought I would share my experience with Warwick Williams as I presume customer opinion is important. My family has rented a property from Warwick Williams for just over a year and recently we were forced to leave. I can honestly admit that the experience with Warwick Williams was the worst that we ever had with a tenancy agency. We have been renting properties for the last fifteen years across Europe and other countries around the world and haven’t had any major issues. It has been a smooth ride for us with numerous recommendations from our ...tenancy agencies and landlords until we landed with Warwick Williams. Apart from the bad experience of dealing with the agency staff, we had problems with general simple things, which would have been thought to be part of the day-to-day business, i.e.: • Lack of support when dealing with bullying and harassment by a neighbor and quite the opposite, being vocal blaming the tenants without any justification; • No action taken when reporting a cracked window for several months and then requesting the tenants to cover the cost after the outgoing inspection at termination of the contract; • Missing e-mail, claiming that have never been received and asking to send photos of the defects via text – I was questioning the professionalism at this point; • My bond was delayed by almost a week, because staff was on holiday and there was not a proper hand-over, so issues can be addressed in a timely manner and finally • Not cancelling the NCA hearing after addressing all the issues that were forced on us.
Unethical And Unconscionable Conduct.
Unconscionable and unethical conduct by Warwick Williams R/E who did not divulge in the Disclosure Statement of my lease that the roof of the building has been leaking since 2007 and affects the electrical wiring and causes mould and damp and I have the evidence to prove it.
Ive had to take the landlord to the Tribunal where the agent blatantly lied for the benefit of the landlord until I showed the evidence to the judge. I would not recommend them to my worst enemy.
Professional customer Service
I heard great things about these guys at Warwick Williams, so I decided to call them up as I was searching for some places to buy and wanted a professional opinion. I really felt like they listened to me as they showed me exactly what I was looking for. You cna tell they're very professional & have a great team behind them.
Friendly customer service & quality results
We approached WWRE because of excellent word of mouth recommendations. A decision we'll never regret. They have a great team of honest professionals who are friendly yet provide top notch service. The quality of their results was astonishing for us. I have no doubt that the staff are there for the best interests of their customers. We surely and truly felt looked after, and because of that we would wholeheartedly recommend the team at WWRE! Thanks guys!!
They are great until they have you in their rental property then they show their true selves. All staff are down right rude and clearly view renters as undesirables. I have never experienced levels of such rudeness before as I have encountered from the employees of this company.
We struggled to get proper maintenance completed on the property and ended up paying out of our own pockets for much of it.
When it came to moving out they expected the property to be cleaned to look 'as brand new' rather than to a 'reasonable standard' as NSW la...w requires, they they wanted to take all of our bond to cover wear and tear and replacement of old faulty blinds. We took them to tribunal as they wanted to claim $3000 from us, however we were successful in getting the majority of it back as we had taken pictures at various times and kept all emails from them. Recommend tribunal for anyone looking to move out of a property rented through them. If you are looking to rent a property stay well away from Warwick Williams, their company ethos would seem to be that tenants have no rights or value.
Best Agency in the area!
I have dealt with WWRE for the past 4-5 years. Since that time I have bought, sold and managed my property through them. My wife and I appreciated their professionalism and dedication. They make us feel that our property was the only one on their mind. The result every time is the best. We always walk away smiling!
I have been dealing with the wonderful people at Warwick Wright Real Estate Drummoyne for just over 3.5years & I have to say that WWRE is by far the best real estate I have ever dealt with in over 20 years of using real estate companies. Just recently I locked myself out of my apartment & the support they gave me getting back into my apartment was fantastic! I would highly recommend using WWRE if you are looking for a super friendly & professional real estate company.
WWRE - keep up the great work!
Cheers Shawn 06/01/15
I have experienced services from Warwick Williams Real Estate both in Sales and Rentals. The service and attention to my every request was prompt and followed up. Calls were returned as promised, regular updates were provided via phone and email. I did have a complaint regarding a neighbour and they even followed that up for me and helped me resolve the issue. Look forward to continued dealings with this agency.
Easy to deal with
Terrible Service and rude people
Worst service I have ever experienced from a real estate agent. The property managers were very rude (not the receptionist or others who do open house during weekend). I'd never apply through them for any property, I'd plainly reject the properties listed under [Name removed] - especially [Name removed] in wentworth point.
Rude, Poor communication, lot of other stuff to regret
No.1 Always Reliable
They are simply the best, period. They act as - part coach, counselor and adviser, they helped us navigate through a very easy house buying experience.
Simply the best, I will always want them on my side because they know how to do their jobs, and know how to it very well.
Experience and professionalism
I bought my property through Warwick Williams 18 months ago, and have been through a few changes of tenants with Warwick managing these changes. Their professionalism and attention to detail have been outstanding throughout the entire period. They have made my life as a landlord significantly easier than I originally imagined. Their ability to anticipate my needs through their experience and knowledge consistently delivered the sort of results I was after.
Excellent and worthwhile service
I leased my apartment through Warwick Williams back in June and having gone through the process before it was simply a breath of fresh air. The gentleman who did the initial appraisal was up front and honest that it wasn't the best time to be leasing a property coming into winter. However the estimated figure was $60 per week more than two competitors in the area and I was over the moon when they delivered. I beleive their marketing is more detailed, superior and professional from what I had been exposed to within the area and the agent acted w...ith urgency whenever we got interest in the place. Since then, a family member purchased a similar property through Warwick Williams (through my referral) and they have only been too happy to follow suit in praising the staff. My sister and I will continue to rave about them. Superior, great value, delivered the result
Two great results in a flat market
Having previously listed our boutique development with another agency, only to be disappointed with the level and quality of potential purchaser we decided to give Warwick Williams an opportunity after having received a positive referral. Warwick Williams created a significant paradigm shift in the way the project was marketed and presented to the public, which produced exceptional results at a time nothing was moving . The conduct and attitude of the staff was absolutely commendable.
We then offered one of our properties for lease, which was tenanted surprisingly quickly at a premium rate of about $2,500/wk in a flat market.
I have no hesitation in recommending Warwick Williams to other astute developers, investors or renters.
They are good at getting your business that first initial interview was very professional. Unfortunately it all went down hill after that. I have an investment property and they are not managing it very well. They are sending me petty requests like tennant wants things cleaned. They loose your information for repair people and forget to organise garden maintenance etc. The list goes on and on..
Seemes professional during first meeting
Lack of knowledge, not managing property. Not keeping records and loosing info
Useless Real Estate Agency
Having sold my house i have temporarily moved into a rental managed by [Name removed] Real Estate. It was a 2br unit- yet i was only given 1 set of keys, which were security keys so i was not able to get extras cut. I was not given a key to the main switchboard so when my power fused out at 8.30pm one evening i had to sit in darkness & wait for the property manager to come flip the switch back on at 9.30am the next morning.
When i decided to move out- i had to chase the property manager each week to find out what the upcoming inspection time ...
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