Good News for Wayfait (Zizo)
I have been using Wayfair now Zizo for a few years now and I can't do anything but praise them. Their prices are the cheapest I know off, and quality is good. Not only that but there are so many different brands that you can choose from. It is the first time that I looked at the reviews and was quite shock to see what some people had to say because I have bought thousand of dollars from them and I have no complaints, this is why I am writing my review.
I purchased a rug from wayfair Tuesday evening and it arrived Thursday. I am not only very happy with the efficiency but also the quality and price of the rug. I am very happy with my purchase from wayfair.
Communicate with them - you're in good hands
I moved house this year and wanted to treat myself to a bunch of new furniture. I was surfing the net for a nice couch and got on to Wayfair. Liked a couch and then found myself scrolling their range for other things. I was just about to buy something and thought I will email them to get some product specs. To my disappointment I didn't get a reply for about a week and in the meantime I thought better see how other customers rated them - hence I looked at their reviews on here. A little cautiously I found they had a number of bad reviews mainly...on customer service. I composed an email to them saying I'm interested in buying a bunch of stuff but am a little worried about your service reputation. I got an email back from a Customer Service Manager Ahmad very quickly and he was very helpful in checking in-stocks, specs and delivery lead times. He put me at ease and I placed a $6,000 order with them (it was an expensive couch). Ahmad was in contact about it on a weekly basis or whenever I had a pressing question. Some things were out of stock when they showing available but Ahmad was quick to offer lead times and other suggestions. I then had trouble collecting the goods from my new house so much of it was redirected to my old place through Ahmad. I asked to return one item - no problem. I then found faults with a couple of items and they were replaced in a speedy manner at no cost to me. If you're thinking about buying from these guys I can highly recommend them. Thanks for a wonderful shopping experience Wayfair!
Great Experiences So Far
I have so far purchased 2 rugs and a dinnerware set off wayfair and have been very happy with the service I have received and the quality of the products. Some of my plates had flaws with the glaze and wayfair customer service staff replied to my emails promptly and I have had no problems getting replacements.
I have also emailed them asking about when specific items will be restocked and they quickly replied to me with all the details they had on the item.
I will definitely continue to buy things from wayfair and recommend them to my friends and family.
I don't know why everyone is giving them one star, I didn't have an issue with them at all. Excellent service, and love what I bought. Would buy from them again.
WAYFAIR SALE - i.Life - 8 Panel Dog Exercise Playpen + i.Life - 36" Metal Collapsible Dog Crate
Wayfair Australia is my "NEW" favorite & trusted online store!
After having So Many BAD Experiences with "Other" online stores, I finally discovered Wayfair Australia during a google search, and I have to say that, this store provides top quality items, well known brand names, and extensive selection of home furnishings and decor, pet products etc. And good prices!
My very first order was placed on Tuesday June 2nd, 2015.
i.Life - 8 Panels Pet Dog Exercise Playpen
i.Life - 36" Metal Collapsible Dog Cage ...
BOUGHT A RUG- I was cautious at first because of all the negative reviews..
but they delivered. I was attrected to wayfair because of their rugs. amazing persian rugs for cheap, i was suspicious about the low price and bad reviews bUt my rug arrived today (monday) after ordering it only on the past thursday, so the postage was so quick- unrolling it was great because i straight away realized i'd scored a fantastic quality rug! no defects, great seller communication and fast postage. if you're looking at their rugs, get one. it's amazing value. though I hear from other reviews other fragile decor items arrive in bad shape- fortunately rugs are hard to damage in shipment.
Extremely fast delivery
I ordered 2 hall runners on Tuesday and they were delivered on Thursday of the same week! I got a notification at 1.30pm on Thursday that they'd been dispatched and they were waiting at my front door at 3.30pm! No hassles. Good quality. One rug is slightly more real than blue in colour, but I'll probably keep it.
Not being able to see and touch the product coupled with some negative comments written on the Review site, it took me a long time before deciding to buy a medium size G&G Versailles Brothers mirror from Wayfair. I must say I am very impressed by the service it rendered. From the follow up email to advise me of the delivery status to the SMS to inform me on the morning of delivery, I was kept in the loop the whole time. The communication was very professionally carried out from the beginning to end. While the mirror unfortunately had a tin...y fault, I was given options for a resolution. My choice of resolution was kindly obliged and promptly processed. This experience will certainly make me feel confident to continue my shopping at Wayfair.
Prompt, friendly, fair service
Recently I dealt with Wayfair for the first time. One of the items I purchased was damaged. The follow-up service just couldn't be faulted. It was friendly, prompt and fair. I recommend others deal with this company on the strength of its great service.
Stand Alone Bed Heads
A brilliant way to order a "stand alone bed head" and choose the fabric and width. Order online through Wayfair Australia in NSW, and buy a simple bedhead (or luxurious depending on what you want) and have it shipped across Australia for LESS than you would pay in a store in Perth with no fabric options. Honestly, I looked on line and the cheapest stand alone bedhead here was $550. The Fun Bed Head I purchased was $253 + $39 shipping! Fantastic light weight bed head, perfect for the situation, good price and finished well. Packaging and bubble wrapping ok.
Excellent , No Hassles
Ordered a rug, nice item, next day was processed and delivered two days later, many thanks
would recommend buying from based on my experience.
Excellent, fast shipping
Bought these Wusthof knives "Gourmet 18 Piece Knife Block Set Wusthof " and although it said free shipping I was expecting to be only local as international shipping is expensive but to my surprise free shipping included International. So took the plunge and bought the knives as the price was really good. I placed the order on the 11th Dec and it arrive today the 19th Dec with no customs or import costs. Very happy Jan !!
And no I've got no connections with Wayfair :)
Excellent company to deal with
I was concerned to read a few negative reports about dealing with this company. I had seen a rug I wanted to purchase for an excellent price and decided to go ahead in any case. I ordered it online late on Tuesday evening and it has been received by me today, Friday afternoon, in Brisbane. Everything has come up to my expectations and I will definitely be using this company again. The Italtex rug is made in Belgium (not China for a change). They didn't charge me for freight and I had no problems whatsoever with the freight company (Toll who on-fowarded it to Ipec Road to deliver).
Fast delivery, friendly efficient service
I bought a lamp from Wayfair 2 weeks ago which arrived in a timely manner. Unfortunately although completely functional, one part of the lamp was slightly misshapen (most likely from incorrect handling during delivery). On calling Wayfair however, Victoria was extremely helpful and a pleasure to deal with - a replacement lamp was sent within 3 days and I couldn't be happier with the product and their service! I don't normally give reviews but had to put in a good word - how a business deals with customers when things go wrong is a true indicator to me of their quality and integrity.
Fast, helpful, quality product
Questions & Answers
Hi do you do shipping to Australia
I am after lanterns set of 2 in red and need to have sent to australia- am I able to do so?? SKU: WOO1488958
I am from Melbourne, I want to order a coffee table thru the way fair website but I can't process it as it says it's wrong postcode ? Please advise
Wayfair is now called Zizo.
Re the postcode, possibly you've inadvertently accessed the US Wayfair site which won't accept our postcodes.
Way fair is American website and there is no access for Australian shipping and so no online shopping for Australians .
The wayfair.com.au is a scam site.
Wayfair (a US company) has no presence in Australia only in Canada, UK & Germany. Scammers are using their name.
Get an answer from our members
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.