The business operating in Australia under the brand WeBuyAnyCar.Com.Au is separate from, and has no connection with, the business operating in the United Kingdom and internationally under the brand WEBUYANYCAR.COM.
WeBuyAnyCar.com.au is no longer operating/trading. See all Vehicle Accessories, Parts & Tyre Shops.
Terrible exp for selling car with this company ,don't bother unless you want to waste your time!
After quoting on the website, they gave me a nice price on my old camry so I went to the store and it turns out that the price is not going to happen. One of the staff checked the car and offered a ridiculous number that I will not accept at all. I was not feeling good about the experience because the price they gave is almost nothing so I said no. If this is the end of the story I am totally ok with it. But wait, when I was leaving their office, the staff asked me again for my expected price and I gave the number which is 60% off the online qu...ote. (Nothing wrong with my car and the price I gave is totally reasonable). The staff said "I need to ask my boss" and then talked to a toy on the desktop (it's a small figure that keep shaking its head) then he said "my boss said no". ALL the staffs in the office started mocking at me and it looks like they are quite enjoy about it. It was the most terrible experience that I have ever had. I was humiliated and not being treated as a customer who may bring them profit. All the staffs including their manager are totally not professional and they seem don't understand how to maintain their service standard and the experience their customer may have in their office. My suggestion: leave it alone and never, ever bother. Terrible experience and non-professional service.
I recently sold my car to these guys at their Gold Coast place, it had been up for sale for a while and I really wanted to get rid of it. I was aware of We buy any car but knew I would get more if I sold it privately, but as it was taking so long to sell I decided to take it to them.
I read all the reviews here and got a bit skeptical about them as so many people had said they felt ripped off, but after reading the newer reviews it look like they are getting better, and I wanted to find out for myself.
When I got there I was met by [name ...removed] who told me about the process and how it worked, I grilled him pretty good about the reviews I'd read and I could see that he was embarrassed about what happened in the past, and he said that all the old problems had been fixed and I would get my money on time. He was professional about it all and really new his stuff so after negotiating a price I sold it to them. The price I got wasn't far off what I had it up for privately, so although I lost out a bit at least the car is gone. I got the my money on time, so over all I'm pleased I went there. I would recommend it to people if they need to sell without the hassle of selling it privately. Professional, friendly and pretty quick too.
I’m a happy customer
I was wondering about selling my car to these guys for a while, especially after reading some of the comments on here but as there are some good ones so I went and I have to say I was pleased with what happened overall.
I know a bit about cars anyway, and had done some work on my Toyota before it took it so I knew it was mechanically sound and was prepared for any bull that they might try to pull, like most car sales places do. They had a good look round it and even commented on the work by saying that not much needed to be done to sell it ...on which surprised me. Getting the right price meant a bit of negotiating but I am happy with what I got for it in the end. I said I was going to post a review about we buy any car, so maybe that had some affect. I’ve just got my money, and it was on time. So I’m posting a good review. Good on you guys, I’m a happy customer, so I give them 4 stars.
Descent and Professional
I recently sold my car to the we buy any car the sunshine coast branch, and I want to say that I think they have had a bad rap from a lot of people on here, especially from some of the reviews that where posted earlier on this year.
I needed to sell as me and my family are moving to the UK, where I've got a new job, so I needed to sell it quicker than I would if I sold it on my own and we buy any car where a great option. I did what most people do and got a quote for my car on their website, and got a call back from them a little while afte...r to arrange to take the car down. When I got there I was greeted by this guy, who told me how the system works and that I wasn’t under any obligation, so I felt good about taking it to them. They took their time doing an appraisal of my car and then quoted a price that was less than the online price. I didn’t like it very much so he went back to speak to the manager about it, he came out a few minutes later with a better one, which I thought was a bit strange so I asked him how he could now offer this new one, and he said that some cars are easier to sell on than other, and as I was selling a family car they could move it on more quickly. I accepted their offer and asked when I would get my money and he said within a couple of weeks maybe sooner. I got my money 10 days later so they kept their end of the bargain. It looks like there have been a lot of improvements from when other people have sold their cars to them. All I would say to everyone is don’t feel obligated to take their first price, they might be able to do better, and from what he said if you’re selling a standard car to them chances are you’ll get a better price for it. No pressure, good experience could get more money selling privately
Do not bother unless you have time to waste!
After acquiring my second car back, not wanting to cover the costs and maintenance of two cars I wanted to quickly sell my 2007 Subaru Impreza R Luxury 2.0i. I was offered the highest sum from we buy any car, $14410 I understand this is just an estimate, other wholesalers came in the range of $10500- 12500 so immediately I was sure it was too good to be true?
I read the reviews on this site, as well as a myriad from the UK we buy any car, the stories are one in the same!
So I was sceptical, but given the high offer, I still wanted to hear t...
We steal any car!!
They are friendly & appear to be helpful from the moment
U walk through the doors but as soon as they take
Your car from you, everything goes down hill.
Sold my car on 12/05 still haven't received any payments yet. They haven't even paid off my existing finance yet which has obviously increased due to their delay and slack customer service.
Don't go there!! The amount of calls you make to
Them is worse then selling privately.
Service seems good until they take your car!
What you get quoted online, minus a few thousand!
Was quoted $13k to have them buy my car, made the trip out to Blacktown only to be offered $9k - not even close to the quoted price!!!!!
$13k was the quoted price before even mentioning the modifications! Once we got there and advised all the mods (sports exhsust, 18" mags, lowered, DVD) was offered the $9k
Total waste of time!!!!!
What was right with it??? Complete waste of time!
Forget the quote you get, they wont come close. Please read
I got a quote on the website $22,800, which I printed out. Then I was called by a lady. She asked to come in to have the car estimated and informed us, that the quoted price was a rough estimation, so the real price could be higher or lower, depending on the actual condition of the car. Since our car had travelled a lot less than the average car of that year and in excellent condition, full service history etc, we expected to achieve a higher price. The lady on the phone was nice and seemed professional. We agreed to schedule an appointment.
Not a good word to say
These guys business practices are unconscionable. Firstly they will lure you with a valuation of your car well in excess of what they will actually offer you. Then they will bomb you with calls and emails to book an appointment (if you dont do so immediately. If you do take your vehicle for inspection they will try to pressure sell you that day. Finally if you do accept their offer they then hit you with admin fees they don’t advertise or disclose until you are on the hook. Despite their claims of a 7 day settlement you may well be left waiting over 4 weeks to receive payment, expect to be ignored if you contact them in follow up as customer service is non-existent.
questionable business practices, no customer service, slow payment
A waist of time
Completed an online quote and was offered $33300 for my 2008 Subaru Tribeca. This was on the high side of my expectation based on research I had done online. Made an appointment to have an appraisal at the Southport office. When I turned up they claim to no nothing about the prearranged appointment. Waited around for 15 mins until they could see me. They asked a few questions about the car and made a couple of phone calls, then asked how much I wanted. I told them as close to the online evaluation as possible. When I told them how much I was qu...oted they said there initial prices were significantly different to the online quote they would have to do more work and would ring me to confirm a price in a couple of hours. That was a week ago, haven't heard from them. Tried to call a couple of times only to get a voice message. Poor customer service, false advertising
39 day wait for payment
I too was suckered into We Buy Any Car.. After receiving an online quote of $1000 i assumed i would receive something close. After getting a call from their staff to come in for them to see my car i went in the next day..i was then offered $250 for the car. As there was only 1 day left of rego and the car had failed the pink slip, i negotiated with them to get $350..Then an "admin" fee of $50 was going to be deducted from the total. i was told payment would be made in 7 to 10 days time.. 39 Days later i finally received a phone call from th...em giving me a transaction number. When i asked why it took so long the reply was " no idea " ....i will never recommend them or use them again everything, delay delay delay, avoid this company at all costs
Great Service. Very Happy
After reading previous reveiws I was sceptical about trusting these guys but after having my car on carsales for awhile and being stuffed around I just wanted to get rid of it.
So I took my car in to see for myself what the big fuss was about, I was greeted by friendly staff and told about the process and that I wasnt obligated to sell my car if I wasnt happy with the price.
He came back with a few prices and after negotiation we came to a reasonable price that I was happy to finally sell my car at. I told the manager about previous revie...ws and how I was abit reluctant to sign my car over as previous customers arent receiving payments. He assured me the payment issue was fixed and that I would receive my money on time. So I waited for the money and surely enough my money was in there on the 11th working day. Overall I was happy with the service and the convenience of it all. :) Convenient and Nice People
9 Days & Still No Payment Recieved
I sold my Honda Legend to webuyanycar.com.au and 9 days later I have still not received the agreed amount (via Direct Credit), this is preventing me from securing a replacement vehicle for myself. So it will be at least day 11 before if I receive my money after the weekend.
Considering the condition of the Honda Legend, mechanically sound, straight body, really good tires, but poor interior leather, I knew that webuyanycar.com.au would not give me the quoted price. The customer service was good. After explaining the process and an inspection...of the vehicle, I was offered a ridiculous amount. After a bit of haggling, we managed to come to an agreement 40% of the quoted price. The same amount that I was offered from another used auto dealer. If you have to drive a long way, you are probably better of to just sell your car to a used car dealer closer to home. You would more than likely receive the funds faster. To sum up my experience, unhappy because of the time it takes to receive the money. Polite Sales Person Sameprice offered at a used car dealer closer to home, First amount was totally ridiculous. Still no money afetr 8 days
Worst place ever They take your car and not payment
It has been 21 days and no payment, I’ve called up everyday and have been told their accountant will contact me that day . no calls received until day 18 advised no direct debit as we agreed on at the time of my sale but a express CHQ was posted 4 days ago and waiting .. Very very frustrated and will strongly recommend do not sell your car at this terrible place. They take your car and not payment. 21 days today, 22 tomorrow ect ect
They take your car and not payment
Stay away from this company!
Do not go near this dodgy company!
I sold a car to them over a month ago and still no cheque.
I keep calling the call centre and have been given numerous phone numbers for accounts but everytime I call they do not answer. I leave a message for them to call me back but as yet they have not.
I called the call centre again and explained to them very politely my frustration in not being able to speak to anyone for over two weeks. The very nice lady in call centre told me there was nothing she could do for me except give me the accounts lady'...s personal mobile number and that irate customers were being given priority. She also told me that customers were making death threats and that there was only one lady in accounts. She offered to put me through to the finance manager ([name removed]someone) and that was when my experience went from very bad to much worse. Again very politely I tried to give him feedback about my experience. He was arrogant, defensive, dismissive, condescending and agumentative. He spoke over me constantly and gave me a whole lot of excuses. Not once did he offer an explanation and apologise. There are other ways to sell a car and I suggest you go those ways. I'm sure this company will feature on Today Tonight before long and eventually go under. It has been the worst business experience I have ever encountered. I will be making a formal complaint to the office of fair trading. Crossed your fingers for me that I may get a cheque. I wont hold my breath.
Not a bad experience, but not the best
I took my car to these guys, and although I didn't have a bad experience it wasn't the best either.
I think the only thing that I have to moan about is the difference in the prices between their website price and the price they offer you when you take your car there. It was a lot less, and when I asked them about that
they said that it is because a computer programme can't see the actual car, which ok is fair enough but it would be better if there was a more accurate way of quoting a price.
What was good was that they where very professi...onal about the whole process, I got the money we agreed for the car as they said I would, and there was no hanging about, I was in and out in about 50 minutes, so I didn't waste a load of time, so from that point of view my experience wasn't bad. I anyone asked me if they should take there car there I would say yes, unless they need top dollar. They where professionals difference in the price you get quoted on the website and the real price
Happily bought my car when the dealers messed me around!
Not sure about the other comments here as we had a great experience with we buy any car. Sold our 2009 toyota corolla for $300 more than the dealers were offering, and we buy any car bought it on the spot after about 20 minutes in their Springwood dealership.
The staff knew their cars and were really friendly, sat us down and gave us a cup of coffee..
We got our payment in 4 days which is less than the 5 they said it could take so pretty stoked
simple, easy, good money and quick turn around
nothing in our experience
I needed a quick sale and thats exactly what I got. They took my car that day and I got a cheque just over a week later as I discussed with them on the day. Considering the high kilometres on my car I was happy with the price and how quick it was. If you want a quick sale use these guys.
Can't believe it was that easy
Went to Springwood We buy any car skeptical like most others but I was sorted out quick as. I had a Turbo Diesel Prado and was looking to sell and had issues with my local dealer not paying me enough, After a swarm of guys looking at the car we came to an agreement on price substantially better than my local dealer. The best part was I wasn't getting a new car sale shoved down my throat.
I would use these guys again for sure.
Too easy to sell
Easy transaction good price
Sold my car to We Buy Any Car Springwood branch on 3 March. I feel that the price that I got was fair and a better option than going the private route... Good friendly service and an easy transaction... I would recommend to anyone, at least try if your car has been on private market with no result
Questions & Answers
So who owns the cars that We Buy Any Cars have sold if they have not paid the previous owner?
From what I've heard from others a lot of the cars have already been sold to other people even though somehow they're still registered to the previous owners who've copped fines and such by the new drivers/owners. I was told my car would most likely be shipped interstate (outback) to be used as a hire car for tourists in the outback as it wasn't in good condition. The only smart thing I did was go down same day and cancel my Rego and hand my plates in so I could get a refund, otherwise god only knows what fines and such would be in my name. Unfortunately so many others weren't so lucky. Because their car has somehow been onsold even though its still registered in their names they've lost their car, money and are still making loan repayments and now fines.
If they took the car and haven't paid, then they haven't completed their part of the contract - ring and ask for your car back.
If they don't produce the car call the police and report the car stolen.
Just done that, good advice
Ring manhiem to see if car is there if it is tell them the car has not been paid for they will put a hold on it as you can use your claim of right to get the car back that is from the police
People trying to coantact We Buy Any Cars should click on to the adv link for their Qld branch it has a 1300 # which is still being answered as of 01.08.2012.
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