Webcentral (page 2 of 10)
- webcentral.au
- ✓ Verified company
914 reviews · Statistics
- See all reviewer photos
Technical Support is excellent
Tim helped me with an issue quickly, efficiently and expertly with real commitment to solve my problem (which was caused by my own lack of response to a prior notification). We got the website restored and email working again almost immediately. Thank you Tim!
Amazing customer support!
Webcentral provided me with fantastic technical support, when I needed it most! Thank you!
They are just perfect in setting up and importantly help
I have been with this service for 10 plus years. Every service request for technical support has been handled professionally and resolved any problem or answered all questions first time.
Great Staff
Staff are available and very very helpful and understanding. They really know their products as well.
Find out how Webcentral compares to other Digital Services
Know better, choose better.
Super service !!!!
Wonderful service from Dianne
She know the products so well & made sure we got our issue resolved
Well done Dianne!!!
Lost access to Business365 via this hosting provider
No access to my 365 business account for almost a week. No updated communication in the past 24 hours on support ticket with support representatives having no authority to escalate. Cannot call anyone at Melbourne head office to get assistance I need. As Net Registry there were never any issues.
I am now dealing with a Microsoft agency in China (Shanghai Wicresoft) yet WebCentral have not communicated to me that they have passed on support ticket to Microsoft.
Once I have my data secured I will be cancelling my subscription with this hostin
... Read moreg company as their lack of urgency in rectifying IT issues is seriously affecting my business and potential income. It seems clear to me that many of these organisations are out of touch with their smaller customers hiding behind 'trying to do better' yet not actually providing actual results. I pay WebCentral for a service and they should be fixing the issue, bitterly disappointed and really do wish that I could take legal action for loss of potential income not to mention many hours of my time which would be better spent on productive outcomes as opposed to chasing a solution myself.
Kevin was good enough to call me and provided a solution within ten minutes, much appreciated but I did miss a deadline not having access to emails. We move on.
Complicated Issue
Kamal was able to get to the bottom of the problem I had with another provider and solve the issue for issue for me at no personal cost.
Never choose this company
Worst service and always down system not good customer support
Hi IKh,
I’m sorry to hear this. I’d like to review your experiences with us to understand what we can do better. I’ve sent you a private message asking for some details.
... Read more We are always striving to improve, and your feedback is paramount for us to achieve this. So, thank you very much for taking the time to write this review and giving us an opportunity to learn and improve. Kind regards, Kevin - Customer Advocacy
I am extremely Satisfied with this Domain Service.
I lost all the recovering details more than 3 years ago for one of my client’s domain name registration. Having enquired with this once known company as Net Registry, they were very helpful. And I’m extremely grateful and satisfied.
Thank you so much.
Find out how Webcentral compares to other Digital Services
Know better, choose better.
Web Central and Net Registry are the same company, both charge excessively and fraudulently.
Don't read the potentially fake 5 star reviews, read the 100+ 1 star reviews they tell the story.
I've been with both net registry and web central for 10 years, about 3 years back they started charging excessively.
When trying to leave they made my IT tech jump through hoops for weeks by blocking the transfer of domain.
Since moving, they have charged me 5 times, even though I changed my expiry date on credit card so it couldn't charge, also deleted details with a support contac 'helping me' and it continues to charge me.
To delete charg
Hi Jason,
Thank you for sharing this feedback. We appreciate you sharing your concerns and want to address them accordingly. Transparency and customer satisfaction are our main priority.
... Read more Firstly, I’d like to emphasize that we strictly adhere to the rules of the Product Review platform, which prohibits fake reviews. All the reviews you find on our platform are authentic, and we have no ability to tamper with, modify, or create fake reviews. Honest and integrity are extremely important to us, so therefore, we value your review and other negative feedback too, as it helps us grow as a company and improve customer experiences and services for years to come. I’d like to address your other concerns and I’ll reach out privately to see where we could have improved. And I’d also like the opportunity to clear up for anyone reading this how to cancel a service, and some information on domain transfers. I’d like to clarify that we do not obstruct domain transfers. The process of transferring a domain is easy and we’re here to help! To initiate the transfer, simply provide your domain password (or EPP code) to your chosen provider. While there may be certain limitations, such as if a domain has expired, is in a 'locked status,' or is within 60 days of its renewal. Our friendly admin team is readily available to assist you in overcoming these challenges and ensuring a quick and easy domain transfer. Regarding charges and payments, we require service cancellation or notification that you wish to cancel a service prior to its renewal. This can be done easily, either by logging into your account and selecting 'cancel services' or by reaching out to our support team. If you haven't cancelled your services, our auto-renewal system will attempt to automatically renew your service. This measure is in place to prevent the loss of valuable emails, website data, or domains in cases where customers accidentally miss a payment or fail to update their payment details. How to cancel a subscription service: https://support.webcentral.au/s/article/How-to-Cancel-a-Subscription-Service We acknowledge your frustration, and we are here to assist you. Please don't hesitate to reach out to us directly here; https://webcentral.au/forms/feedback/ in addition we will reach out privately via Product Review to see how we can assist further to help turn this experience around. Kind Regards, Joel
GREAT SUPPORT
A huge thank you to Jan for the support of the excellent online chat service. I was guided through my issue, and it was fixed and successful within minutes. I do recommend Webcentral.
TERRIBLE- Watch out!
I signed up for this domain for one year only and didn't want to renew. Apparently I missed seeing the renew email (in their avalanche of other emails), however wasn't too concerned as my credit card had expired. They auto renewed for two years at a ridiculously high price without my consent as I'd never been given that option, on my expired card! I only found out ten days before renewal when I saw my account debit. I contacted them immediately to try to get a refund but they refused even though it was 10 days before expiring. They told me where to cancel the auto renewal. It's deeply imbedded in their website and difficult to find. I then decided to delete my payment instructions altogether but they won't let me do that either. AVOID!
Hi Jaycee, thank you for taking the time to leave this feedback.
We do our best to inform our customers of upcoming auto-renewals well in advance to ensure there is enough time for them to disable au
... Read moreto-renewal, should they no longer want the domain. If you are receiving too many emails, you can unsubscribe from our marketing emails by clicking the unsubscribe option, at the bottom of the email. This will only unsubscribe you from our marketing emails so you will still receive all service-related notifications.Find out how Webcentral compares to other Digital Services
Know better, choose better.
Short wait times, professional problem solving.
It's never easy when you have problems until now.
Couldn't be happier fast service on every call I made and issues solved.
What a joy to not wait an hour on the phone for help only to be disconnected.
5 Star service thanks.
The live chat support was great. I'm glad it's available!
John, the person who assisted me was patient, thorough and a pleasure to deal with. He made sure all my questions were answered and assisted me in a number of tasks. I was never rushed and I left the call feeling very satisfied knowing that all my questions were answered and tasks completed.
excellent service
I'm a long tern customer and have Always found online help to be exactly that - Great Help !!
Works seamlessly.
We have been Webcentral customers since 2006.
The user interface is great.
When we have changed things or had hiccups on our end, the technical help has always been efficient and helpful.
WEBCENTRAL.AU CUSTOM DOMAIN DNS VERIFICATION for google sites
I was having trouble verifying my custom domain with google sites and was able to get it solved with webcentral.au very smoothly. THANKS WEBCENTRAL.AU!!
Excellent service
Issue was diagnosed and resolved quickly and effectively l, team were excellent.
Great service
Very friendly & great service - solved the questions & issue i had
Katie did very well
problem resolved swiftly and successfully and then a thorough check was conducted
Webcentral Care
I spoke with an extremely knowledgeable and helpful person regarding my business email and was able to get the problem solved.
Help given really needed
Auda sent me notice to cancel my domain name. I contacted my ISP webcentral for help. They responded to my plea with information and advice that helped me retain my domain name. Thank you.
Super easy, super responsive
I have consolidated all domain registrations to WebCentral, and have not looked back. Great online interface, and friendly humans too!
appalling customer service
I have been a customer of Webcentral (and before that, Melbourne IT) for over 30 years. I renewed my domain name registration with them recently, but due to a mix-up with my company's ABN I needed to change it. Despite their claim that they promote customer 'self-service' they insisted I pay them $119 to change one field on my customer profile. I was dealing with their customer 'service' trying to sort this out when they simply cancelled my domain name. Instantaneously my website went down and I couldn't send or receive emails. I practically be
... Read moregged them to please restore my domain name and they said 'pay us $119 and we'll do it'. This is how they treat their customers. All they're after is the money and they simply do not care about the damage their arrogance causes the customer. I will be transferring my business to a company which cares about its customers and behaves ethicallyHi mad_prof,
Thank you for taking the time to share your experience with us. Your longstanding loyalty of over 30 years is highly valued, and we sincerely apologize for the inconvenience you've faced.
... Read more We understand that you encountered challenges when you needed to update your company's ABN. We'd like to clarify that the need for a re-registration of your domain name due to ABN or ACN changes is a requirement mandated by auDA, the governing body overseeing Australian domains. Consequently, this process incurs a cost of $119 that includes 1 year registration and covers administrative fees. Essentially, the domain must be re-registered to your new business details. These policies cannot be waived by law and the required ABN updates and subsequent domain cancellation are all part of the policy surrounding ownership of an Australian domain name and are enacted by the governing body. You can find more info below, including FAQ's. https://support.webcentral.au/s/article/Changing-ownership-of-au-domain-names It's never our intention for our customers services or domains to be disrupted so it’s an important aspect of our business that we clearly communicate with customers regarding upcoming changes or cancellations. We’re deeply sorry for the inconvenience and of course are here to help you with ensuring your ABN details are up to date on your domain as soon as we possibly can. I’d also love the opportunity to see if we can keep you as a loyal customer and to ask for further information on your recent experience so that we can improve communication and customer service. I’ll be reaching out privately to gather some details from you to assist further. Thank you for your honest feedback, Joel - Customer Advocacy.
Always available when you need them
Had a domain lapse and tried to pay by card, got onto phone support 3 am in the morning and 5 min later problem
Solved
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi sundayarvos,
Thank you for taking my call yesterday and giving me the opportunity to get you access to your Microsoft 365 business account. I absolutely understand your frustration and I am glad I
... Read more could assist you, but I will make sure to thoroughly review this matter to understand why this was not addressed sooner. Please reply to my email, sent yesterday, if you have any questions or are experiencing any issues and I will make sure they are addressed asap.