2Webcentral

Webcentral

 Verifiedwebcentral.au🏆 2024 Award
2Webcentral
4.5

1,548 reviews

PositivevsNegative
87% · 1,351182 · 12%

Reviews

1,551 reviews
Dianne S.
Dianne S.
 

Very helpful

Jake was kind, thoughtful an new what he was talking about Show reply
Luc
Luc2 posts
 

Fantastic service

Fantastic service as always. Leading organisation for service consistently over many years Show reply
NSA
NSA2 posts
  Fair Incentive

Great Job Ryan

Ryan was very attentive and very polite to assist withbmy service request. Show reply
Marty R.
Marty R.Perth, WA2 posts
  Fair Incentive

Customer Care

Very Good On t in minutes. Very Helpful Very Polite and Problem solved wasn't our end but email sender Show 2 replies
B Dong
B Dong
 

Excellent service

Excellent service and very thorough. I was happy I could resolve multiple queries in one phone call. Show reply
Dana A.
Dana A.
 

Excelent service

All my enquiries were always answered most satisfactorily and resolved well. I can recommend Webcentral to anybody with confidence. Dana Show reply
Ben
Ben
 

Great phone support

Registered domain name. Couldn't log into account, tried resetting password but didn't work. Short call with Webcentral support (1300 number) sorted it out! Show reply
Allen Blewitt
Allen BlewittSydney, NSW
 

Unable to access webmail to reduce large files

Ashish was clear and helpful and we resolved my access issue very quickly. Good outcome! Show reply
Phil W.
Phil W.Perth, WA
 

Assistance changing domain name

Spoke to Sullivan on help desk. He was obliging and did as much as possible to help me do a necessary change of domain names Show reply
Leigh P.
Leigh P.Sydney, NSW
 

Domain renewal issue

Prompt service and issue resolved promptly by knowledgeable agent word10 Show reply
JJK
JJK2 posts
 

Outstanding

Ahnaf did an outstanding job. Solved a problem in a few minutes which a different department of your company couldn’t solve in almost 2 weeks. More employees like that would be a blessing. Show reply
Anthony
AnthonyGreater Melbourne (Metropolitan), VIC
 

Great service from Nicole!

Nicole was awesome and solved my domain issues efficiently and with a simple explanation of why the issues occurred. Show reply
Mindi
Mindi4 posts
 

Excellent service. Wish all of my interactions with WebCentral were as good

Established issue quickly and resolved. And I was not left on hold for long periods Show reply
Rates and Fees
STEVEN JAMES
STEVEN JAMES2 posts
 

Ahnaf's help

Ahmad's help was simple & effective, with communication that made it easy and efficient use of our time. Show reply
Natasha S.
Natasha S.
 

Access to email

Ahnaf helped me resolve an urgent issue with my business email. His calm customer service was exceptional Show reply
Shelley
ShelleySydney, NSW
 

creating a new email

tris was patient and solved my problem in half an hour. thank you tris~ Show reply
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Jimmy Edwards
Jimmy Edwards2 posts
 

Extremely helpful

Very helpful & patient with a user who’s knowledge of technology is very limited Show 2 replies
Sheila V.
Sheila V.Metropolitan Adelaide, SA
 

Happy

Caring and understanding and very very patient, nice person to talk to Show reply
Garry Callaghan
Garry CallaghanAmaroo 2914, ACT
 

Request done

I called regarding NOT to renew the domain of Golf Cars Canberra. I believe this request has been done on 30/05/2023 Show reply
Salvatore P.
Salvatore P.2 posts
 

Ahnaf

Very helpful service & knows the setup very well. Instructions were correct. Show reply
G.Melo
G.MeloGreater Melbourne (Inner), VIC3 posts
  Fair Incentive

Reliable Australian Service

Wonderful support. Staff was kind and knowledgeable. I have used Webcentral for a decade in many businesses and would recommend to anyone registering domains in Australia Show reply
Monimur R.
Monimur R.
 

Excellent

Ahnaf was very helpful explaining what I needed about domain. Show reply
Dirk E.
Dirk E.
 

Professional support

Had a tricky issue resolved quickly effectively and friendly loved the service! Show reply
Irene P.
Irene P.South East Queensland, QLD
  Verified

Absolutely useless

I was with another provider and contacted WebCentral and said my email was going to peoples junk mail, if I transferred to webcentral would they be able to stop my emails from going to people junk mail. Yes we can do that they replied. So on that condition I transferred to Webcentral. It has been a week and have called them numerus times and besides being hung up on continuously, call centre where you can't understand anyone, they say they will call you and they don't - I still have my emails going to peoples junk mail regardless of how many times they say they have fixed the issue. Absolutely useless.
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Susie
Susie
 

DNS records

Thank you Jholyna for your excellent customer service and technical knowledge! Show reply
Happy Customer
Happy Customer Sydney, NSW2 posts
 

Easy to deal with

Registrant details need to be updated and we were advised a proper way to do this. Show reply
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D. Fischer
D. FischerMetropolitan Adelaide, SA
 

Short waiting time appreciated

Issue was resolved very quickly. In a friendly professional manner. Show reply
John
John
 

Well done

Thorough and patient in explanations of steps to be taken Show reply
Jen T
Jen TGreater Melbourne (Inner), VIC
 

Service with a smile (over the phone)

Prompt and very helpful customer service. Tris was very friendly and provided detailed additional information in response to my queries. Great service. Show reply
Peter
PeterHunter Region, NSW
  Verified

Great assistance

Nicole was awesome in assisting me with my questions about the purchases Show reply
Filmseen
Filmseen
 

Great service and advice

Nouman was very helpful with my enquiry regarding amount owing for domain name and hosting Show reply
Harry
Harry
 

Review of experience

Helpful & easy to communicate. Johlyna was articulate and knowledgeable about the back end of the domain registry. Show reply
Rates and Fees
Charles
CharlesSydney Surrounds, NSW
 

Email support was very good

I called with an email bounce-back problem. The assistance was accurate, fast & also explained to me how to fix the problem myself if it happens again. Great! Really helpful advice for an issue that does sometime re-occur. Show reply
Melissa Fleming
Melissa FlemingSouth East Queensland, QLD
 

Excellent Service

Technician was very patient and solved all 3 problems in a very short space of time. Show reply
T Con
T ConQueensland
  Fair Incentive

Domain renewal

Very happy with the service. Quick and easy. Had an issue with suspended service due to a card issue. Thanks, Ryan. Show reply
alan c.
alan c.
 

Exceptional

Jholyna was especially helpful. Solved my problem, polite and courteous Show reply
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Loyd
LoydGreater Melbourne (Metropolitan), VIC2 posts
 

Useful discovery of new solutions

Nouman was very helpful and patient. Solved issue with gmail . During conversation realised that account access issues were due to google password manager. Resolved Show 2 replies
Pete C.
Pete C.Greater Melbourne (Metropolitan), VIC
 

Problem Resolved

Had a problem with my domain. The customer service person was polite, helpful and resolved the matter. Show reply
Bish
Bish
 

Quick and pleasant service

Tris was great, she spoke clearly and concisely, and resolved my issue quickly. Show reply
Phil
Phil
 

Problem with domain renewal

A pretty quick fix to the domain renewal failing. When the website went down we thought it might take ages to restore. But it was a quick turnaround. Show reply
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