Choice of LPG or natural gas
Easy to use
Stainless steel burners
Extensive 5-year warranty
Sourcing a Weber Family Q stockist can be difficult
This review is for the bbq (3200q) itself, which is very poor quality. I would never buy another Weber product again and would not recommend it. The hotplate cracked, and several steinless parts rusted through, as well as the burner tube. Apparently from heath! They wouldn’t replace the cracked hotplate because we were unable to provide an invoice for it. The other parts were covered under the warranty, but the burner is out of stock in Nz. In all aspects, despite all research - this unfortunately has been a very disappointing purchase.
Purchased in April 2017.
I bought the family Q online from the Good Guys, it was the most expensive they sold, almost $800 for the unit and by the time I bought all the accessories I required I wouldn’t have got much change from $1000.
When it arrived I discovered that it doesn’t come with a gauge. I think this is an absolute disgrace, almost $1000 spent and no temp gauge.
Contacted a Weber franchise and was told there is in fact a premium model that comes with a gauge but this model can only be purchased through a franchise shop.
I cannot be the only customer who feels really upset by this, now I’m being told that a new lid has to be purchased if I want a gauge.
To say this has left a bad taste but would an understatement.
Purchased in April 2019 for $1,000.00.
Disappointed and a cleaning nightmare.
Not straight forward to set up from instructions. Looks attractive. So far have cooked steaks, prawns, salmon, chicken and whilst the results are ok, the taste doesn't justify the cost of the BBQ. The real problem is cleaning after use. This is a total nightmare which involves a lot of recommended cleaning product, scrubbing and exorbitant amount of time. Regretful buy.
Purchased in November 2020 for $800.00.
Not happy jan
Buying a webber q bbq was a big purchase for me.
Cooking joints of lamb at Christmas for a large family, it’s important to get the timing just right.
The 3100, I believed to have a thermostat on the advertisement ,is a complete let down.
Ok, no thermostat supplied with the 3100,
Then, how long do you place a 4 kg lamb in a webber q for and what temp is MAX temp, for how long.
1mm of thickness for 1 minute
Webber, you suck.
I was really excited to get rid of my old bbq.
False advertising, i need a thermostat.
Purchased in December 2020 for $780.00.
CHEAP Plastic BBQ
I ordered a family Q and received it Monday .
I started to assemble and was shocked that all the parts are plastic except the top and bottom hoods and not metal as I expected from the cost $800 of the item .
I just wanted to let you know how dissatisfied I am with the quality of materials of the bbq I received . Plastic and light weight aluminium.
I would have been better off repairing my old bbq.
Purchased in May 2019 for $800.00.
not a fan
I know lots of people love their webers but I would never buy another. The circular pattern of the flame makes it impossible to bbq two different items at the same time (one on a high flame and one on a low). Meat is always undercooked on ours as it never gets hot enough quickly enough to cook rapidly. Maybe if I cooked a lot of hamburgers, hot dogs or thanksgiving turkeys it would be OK but for steak and snags it is more like an oven and very underwhelming as a BBQ. The worst part is the 45 minute battle to empty and replace the fat drip tray ...that requires tugging and pulling the metal tray out from underneath the unit. What should be the simplest operation on a bbq requires a PHd in advanced engineering to undertake and always results in spilt fat all over the verandah. I can't wait for ours to die so I have an excuse to buy a good old fashioned (and frankly much cheaper) BBQ to replace it.
Great cooking but dangerous desgn
The bbq cooks well and with different plates is very flexible. The issue us the design of the wheels to move the barbecue as most people will want to do. One end is fine but the other is a trip hazard as there are no wheels and just a stand to slide along. You need to be physically strong to lift the BBQ to move it. When a simple jockey wheel could solve all of these problems.
Great oven. Lousy BBQ
Had this for a long time only because I cannot afford to replace it yet. What’s wrong with it? Purchased the optional hot plate at the time of original purchase. Twelve months later it didn't fit anymore just drops down inside the body usually when turning something over to cook the other side. Lid doesn't fit any more as the base half has gone out of shape. Had to get the plumber back to put a stop tap on the gas line as the cover turns the outer gas knob on full as you put it on. Filled the backyard with gas several times before I realised i...t was the cover causing it. Often have the gas go out about five minutes after you turn it on. When you come back thinking you will start cooking only to find the back yard full of gas again and the BBQ cold. What is good about it is it’s a great outdoor oven for roasting, baking etc. As a BBQ any of the cheap ones do as good if not a better job. On natural gas you need to allow at least 20 to 30 minutes before cooking anything for it to heat up so no good if you are in a hurry. Would I buy one again? No. Oh the problems with hot plate. Well sorry you are over the twelve month warranty by a couple of weeks. This was a BBQ supplier not hardware store. We can sell you a new one. No thanks.
Missed the boat
After years of great service from our kettle Weber a move to a bushfire prone area forced us to look for a gas fired option.
A couple of Christmas's ago we treated ourselves to a Weber Q.
This was our first annoyance - we either bought the second in line or travelled 30k's to another town to get the top of the line as our local hardware was not a master dealer. Annoying but in the end we dealt locally and settled for the lower level unit.
Second issue - the unit came with 2 grill plates , not the grill/ solid plate combination we pref...erred. The solid plate was subsequently purchased at a fairly high cost and the second grill plate despatched to limbo. Third issue was the inability to control either side of the unit separately - why have a solid plate and a grill plate if they can't be controlled independently? Also clearance when the lid is down restricts the size of a roast item. You have to be good to fit an average chicken in when on the beer can rack.
Not well designed
I have used it a few times. Ok, it cooks meat well. Not wonderfull as what I could have read before I bought it, but decent.
But then when you want to move the BBQ around, you realise it is a poor design.
The BBQ is heavy (without the gaz bottle).
And there is no easy way to roll it around, no good grip. Each time I want to move it, I break my back.
Considering the price of that BBQ, it is very disappointing that nobody though about that.
I believe the problem is that Weber try to make someting cheap, all in plastic, and could have add...ed a second pair of wheels, but they are too much on saving on the cost to make the best profit possible. I knew when I bought that BBQ that I was buying something expensive. I thought it would mean quality, but actually no...
Purchased in September 2017 for $1,000.00.
Marketing and Rationalisation
I’ve just inboxed my 3100 model and I was annoyed that it didn’t have the lid thermometer.
For the sake of $10, why not commonise and end this confusion and frustration for customers.
I want the 3200 lid. Can I swap lids for a fair price? I don’t understand the marketing.
Hopeless in wind and low temperatures.
The Weber is ok if there is no wind or if it is not extremely cold. The exterior lid surface is stained and the interior lid surface has minor cooling hairline cracks in it this makes the Weber baby Q very difficult to clean. Have purchase a Ziegler and Brown twin grill and have used this for almost 12 months and cooks better then the Weber, easier to clean inside and out. Much happier
Weber covers are a total rip-off
We're on our second cover (silly us). They clearly only last a year in the outdoors, then start to dry and crack, thus letting rain and moisture in. But isn't that what they're for, to protect from the elements? Not everyone has them under a roof! The Weber itself is great, but hey, they need a new fabric, new producer, for the covers. It's a disgrace to pay so much money for something with so short a life! Not happy!
Melting plastic together with box
Sorry but this BBQ is not very safe after the box started to melt together with the plastic frame eventually starting a small fire black burning smoke was not safe for me and my friends on Boxing day 2016. l can understand why this Q300 /Q320 have been discontinued will not buy this brand again.
Weber make it difficult to purchase one of these
I bought one of these and ti was a real chore.
Weber have made the business decision to restrict how these are sold. They are only available in specialist dealers, and not available to be purchased online. This means if you don't live near one of these stores (like I don't) and aren't comfortable giving out your credit card details over the phone (can anyone say fraud) then your only option is a trip back to the earlier 20th century with a cheque or money order.
Weber - how about dragging your business model into the 21st century and allowing your dealers to sell products how the customer wants?
Questions & Answers
I have weber q 2200 I think it is....the one in between baby and family and no temp gauge on lid.....I was coming a boneless roast pork tonight with both grill on a trivet and disposable tray under it with the holes in it.....now it was cooking for about 35 minutes on high...now I was inside chopping vegetables to also go on weber....i went back outside and there was more smoke then usual....I opened the lid and there was fat fire....inside lid was black and the plastic on frame in couple places had melted is this covered under warranty or an I up for another weber at my expense .....it is only 7 months old any information is greatly appreciated....I'm located in Melbourne Victoria Australia TIA
Hi Joe, we're sorry to hear of you experience and we will be able to work through with you to determine what has happened and how we can best help you under warranty.
Could you please send us an email via firstname.lastname@example.org with some images of your barbecue and the serial number and we can look into this for you.
I have just assembled my new Weber 3100 Q BBQ. I am unable to install a battery. Instructions state a AAA battery. Clearly this will not fit. Tried the smaller battery but couldn't get it in as springload would not allow it to close. Am I missing something??
Hi Tony, if you have a Q3100, there is no need for a battery in your ignition system. The instruction manual covers both models (Q3100 & Q3200)- the 3200 requires a battery behind the ignition button.
Hi we have just bought this bbq and we noticed that the screws inside the bbq from the lid have started to melt. I questioned hubby maybe he didn’t set it up right but there would be no other way I could see for lid to be positioned without the screws in the inside of the bbq. Please let me know what we should do
Hi Michelle, did you still need a hand here?
My question would be, are you talking about the screws themselves, or are you talking about the spacers that come with the screws? As these are meant to be on the outside of the lid, not inside.
If it's easier, please feel free to send some photos to email@example.com and we can figure out the issue there.
Get an answer from our members and Weber representatives
- There are two types of BBQs to choose from. One type is fuelled by LPG bottles (liquid petroleum gas), with one bottle lasting over 20 hours. The other is powered by natural gas, which is incompatible with any gas bottles
- There’s a standard range and premium range but the price difference isn’t significant. For example, the Weber Family Q Standard LPG BBQ costs $789, while the Premium version of the LPG BBQ is $799, making it only $10 more expensive. Unlike the standard range, the premium range features an electronic ignition and built-in thermometer.
- The BBQs have a large surface area for cooking on, with two removable folding side tables, which make it easier to prepare food
- Stainless steel burners prevent rusting and ensure longevity
Points of praise for the Weber Family Q:
- Reviewers found this range of BBQs to be versatile. They’re optimum for cooking a variety of foods, such as meats or vegetables
- They’re decent size BBQs that are large enough for cooking for family and friends, yet portable as well, allowing them to be taken on holidays or camping trips
- The BBQs are easy to dismantle, making cleaning a simple process
- A reliable warranty means that many reviewers reporting getting their BBQ fixed or replaced without a fuss.
With a solid 4.6-star rating and consistent winning streak, it’s not surprising that the Weber Family Q has won the award for Best Gas BBQ in 2021, taking out the top position two years in a row. Reviewers lauded the range of BBQ’s ease of use and outstanding build quality.
|Category||Gas BBQs||Gas BBQs||Gas BBQs||Gas BBQs|
|Cooking Plate / Grill Material||Cast Iron||Cast Iron||Cast Iron||Cast Iron|
|Features||Grill, Hooded and On Wheels||Grill, Hooded and On Wheels||Grill, Hooded, On Wheels and Temperature Gauge||Grill, Hooded, On Wheels and Temperature Gauge|
|Dimensions||1090 x 1400 x 740 mm||1090 x 1400 x 740 mm||1105 x 1276 x 534 mm||1105 x 1276 x 534 mm|
|Weight||34 kg||34 kg||35 kg||35 kg|
|Gas Type||LPG||Natural Gas||LPG||Natural Gas|
|Number of Burners/Zones||2||2||2||2|
|Gas Rate||22.9 mJ/hr||22.9 mJ/hr||22.9 mJ/hr||22.9 mJ/hr|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Colour / Finish||Black, Titanium||Black, Titanium||Black, Red, Titanium||Black, Titanium|
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