Choice of LPG or natural gas
Easy to use
Stainless steel burners
Extensive 5-year warranty
Sourcing a Weber Family Q stockist can be difficult
This review is for the bbq (3200q) itself, which is very poor quality. I would never buy another Weber product again and would not recommend it. The hotplate cracked, and several steinless parts rusted through, as well as the burner tube. Apparently from heath! They wouldn’t replace the cracked hotplate because we were unable to provide an invoice for it. The other parts were covered under the warranty, but the burner is out of stock in Nz. In all aspects, despite all research - this unfortunately has been a very disappointing purchase.
Purchased in April 2017.
Good but should be better at this price
- Made in China
- No Window to see inside
- Gril Plate not included (another AUD $70.00)
- Drip Pan not included
- Assembly instructions are not straight forward (2 friends also didn't understand tray must be inserted before adding legs).
- Assembly will require 2 hours.
- Some writing on knobs has rubbed off after wiping the knob with tea towel.
Purchased in December 2020 for $799.00.
Not happy jan
Buying a webber q bbq was a big purchase for me.
Cooking joints of lamb at Christmas for a large family, it’s important to get the timing just right.
The 3100, I believed to have a thermostat on the advertisement ,is a complete let down.
Ok, no thermostat supplied with the 3100,
Then, how long do you place a 4 kg lamb in a webber q for and what temp is MAX temp, for how long.
1mm of thickness for 1 minute
Webber, you suck.
I was really excited to get rid of my old bbq.
False advertising, i need a thermostat.
Purchased in December 2020 for $780.00.
Good but limited use
The family q is great for steaks and cooks great veggies! I find it too limited in its height (can't do beer can chicken) and doesnt have a wok burner which i use a lot.
Roasts aren't as good as the old school kettle weber using coals!
I wouldn't replace my 4 burner or kettle with it but it's a good addition to my BBQ collection!
Operating the Family Q
Not totally excited about my new Weber Family Premium Q especially when cooking pizza. I have purchased all the Weber “stuff” ( trivet, tray & stone) and tried homemade dough ( mother in-law is Italian) and pre- purchased pizza bases from a local guy but no real success. Aske Weber Aus/NZ fir advise but nobody responded!
Q: it appears you have to light both burners to start with then you can turn the center one off?
Purchased in September 2020 at Weber for $799.00.
CHEAP Plastic BBQ
I ordered a family Q and received it Monday .
I started to assemble and was shocked that all the parts are plastic except the top and bottom hoods and not metal as I expected from the cost $800 of the item .
I just wanted to let you know how dissatisfied I am with the quality of materials of the bbq I received . Plastic and light weight aluminium.
I would have been better off repairing my old bbq.
Purchased in May 2019 for $800.00.
Good BBQ, terrible patio cart
The BBQ works fine, although the patio cart makes it very difficult to move around without risk of damaging your back and/or feet. The location of where you lift the cart from is too far from your body and is directly above the legs of the trolley, meaning you have to do the "Weber shuffle" to move it. I have been in contact with their customer service area who said lift it higher, and that it was not meant to be moved with the gas bottle in it. Both are poor responses, as lifting it higher does not help, and selling a patio cart that houses the gas bottle which you have to remove each time you want to move it seems unrealistic. This is a fundamental design flaw, beware.
Purchased in December 2017.
i received a webber q family for xmas, very disappointed that it doesn't come with a ,tempreture gauge. you would think for the price you pay it would come a gauge. i was looking at other bbq brands similar to wwbber and they come with tempreture gauge. luck for webber my wife purchased it other wise i would have choisen another brand.
Cannot understand why I keep burning everything after following instructions carefully.
Tried doing steaks on the open plate and didn't like the burnt taste so purchased a solid one. OK lets try a roast. Got the trivet etc and followed the instructions only to find everything burning. What am I doing wrong never had such a problem before. Maybe it is just trial and error who knows. Also found assembling instructions a bit confusing.
after bringing my bbq home i assembled it and found that it really is made of cheap plastic and is very flimsy the cooking part of the bbg is fine but the trolley is rubbish and the wheels even worse
i cooked a roast leg of pork which turned out fantastic so i give it about 8 out of 10 for cooking the trolly about a 3
then to clean it what a pain in the backside used a large plastic container of really hot soapy water the cooking grates
took about 20 minutes to clean i tryed webers own bbq cleaner that did not help so i give cleaning 3 out of 10
not a fan
I know lots of people love their webers but I would never buy another. The circular pattern of the flame makes it impossible to bbq two different items at the same time (one on a high flame and one on a low). Meat is always undercooked on ours as it never gets hot enough quickly enough to cook rapidly. Maybe if I cooked a lot of hamburgers, hot dogs or thanksgiving turkeys it would be OK but for steak and snags it is more like an oven and very underwhelming as a BBQ. The worst part is the 45 minute battle to empty and replace the fat drip tray ...that requires tugging and pulling the metal tray out from underneath the unit. What should be the simplest operation on a bbq requires a PHd in advanced engineering to undertake and always results in spilt fat all over the verandah. I can't wait for ours to die so I have an excuse to buy a good old fashioned (and frankly much cheaper) BBQ to replace it.
- Family Q Premium (Q3200)
Grill plates falling off due to warped BBQ cook box
I had an issue a few months after purchase, where the grill plates of my Weber Family Q (Premium) have started falling off into the cook box. I suspect the problem is due to the cook box having warped.
Weber support staff have confirmed that they are aware of the issue. However, they have insisted that the issue is not a design problem, but instead blamed me, saying that I probably made the BBQ too hot.
If you have a Weber Family Q, be aware that if you make the BBQ too hot, if there is an oil fire, or if you have it on full heat for more...than 25 minutes (i.e. both knobs on according to the manual), the BBQ cook box may warp. Although Weber did agree to send me spare parts, dealing support staff became too much of a hassle, as they kept asking for ever more photos. So I found a very simple fix that resolved the issue: Buy some steel stripping from Bunnings. In my case, I had a few mesh panel fix clips (part number 3060012), which are the perfect size. Put them into your vice and bend into an L-shape, with a little U on top to hold on to the box. Make 8 of these brackets, put them on the box and place the grills on top. The clips hold the grills in place, even if the box is warped. It's an easy 10-minute fix and with the clips, my Weber BBQ has worked beautifully without problems for the last six months. I hope this review helps others who are experiencing the same issue. Unfortunately, I can't post photos of the brackets here, but I will post a video on YouTube one day if I have time.
Good but gas knobs turn on with cover
Of real concern twice now i have found the gas on due to cover turning knobs. Happened to my fathers also. The knobs are too easy to depress. Recommend always turning your gas shut off valve off every time...
The BBq is very good though but wonder if anyone else has had this concern. Could cause a real issue with gas accumulation under the cover.
Great oven. Lousy BBQ
Had this for a long time only because I cannot afford to replace it yet. What’s wrong with it? Purchased the optional hot plate at the time of original purchase. Twelve months later it didn't fit anymore just drops down inside the body usually when turning something over to cook the other side. Lid doesn't fit any more as the base half has gone out of shape. Had to get the plumber back to put a stop tap on the gas line as the cover turns the outer gas knob on full as you put it on. Filled the backyard with gas several times before I realised i...t was the cover causing it. Often have the gas go out about five minutes after you turn it on. When you come back thinking you will start cooking only to find the back yard full of gas again and the BBQ cold. What is good about it is it’s a great outdoor oven for roasting, baking etc. As a BBQ any of the cheap ones do as good if not a better job. On natural gas you need to allow at least 20 to 30 minutes before cooking anything for it to heat up so no good if you are in a hurry. Would I buy one again? No. Oh the problems with hot plate. Well sorry you are over the twelve month warranty by a couple of weeks. This was a BBQ supplier not hardware store. We can sell you a new one. No thanks.
Only basic BBQ can be done
I believed in the Weber brand and hence bought this, however would have thought there would have been more thought into it. Yes, design wise, and ease of use, it both scores very well. This only caters to the quick and fast bbq styles, however there is no way to have different temperatures on the two sides of the grill plate, ie one high heat and one low eat. The temperature also varied quite a bit across the grill plate. Would only recommend if you are not doing any slow bbq.
Questions & Answers
I have weber q 2200 I think it is....the one in between baby and family and no temp gauge on lid.....I was coming a boneless roast pork tonight with both grill on a trivet and disposable tray under it with the holes in it.....now it was cooking for about 35 minutes on high...now I was inside chopping vegetables to also go on weber....i went back outside and there was more smoke then usual....I opened the lid and there was fat fire....inside lid was black and the plastic on frame in couple places had melted is this covered under warranty or an I up for another weber at my expense .....it is only 7 months old any information is greatly appreciated....I'm located in Melbourne Victoria Australia TIA
Hi Joe, we're sorry to hear of you experience and we will be able to work through with you to determine what has happened and how we can best help you under warranty.
Could you please send us an email via firstname.lastname@example.org with some images of your barbecue and the serial number and we can look into this for you.
I have just assembled my new Weber 3100 Q BBQ. I am unable to install a battery. Instructions state a AAA battery. Clearly this will not fit. Tried the smaller battery but couldn't get it in as springload would not allow it to close. Am I missing something??
Hi Tony, if you have a Q3100, there is no need for a battery in your ignition system. The instruction manual covers both models (Q3100 & Q3200)- the 3200 requires a battery behind the ignition button.
Hi we have just bought this bbq and we noticed that the screws inside the bbq from the lid have started to melt. I questioned hubby maybe he didn’t set it up right but there would be no other way I could see for lid to be positioned without the screws in the inside of the bbq. Please let me know what we should do
Hi Michelle, did you still need a hand here?
My question would be, are you talking about the screws themselves, or are you talking about the spacers that come with the screws? As these are meant to be on the outside of the lid, not inside.
If it's easier, please feel free to send some photos to email@example.com and we can figure out the issue there.
Get an answer from our members and Weber representatives
- There are two types of BBQs to choose from. One type is fuelled by LPG bottles (liquid petroleum gas), with one bottle lasting over 20 hours. The other is powered by natural gas, which is incompatible with any gas bottles
- There’s a standard range and premium range but the price difference isn’t significant. For example, the Weber Family Q Standard LPG BBQ costs $789, while the Premium version of the LPG BBQ is $799, making it only $10 more expensive. Unlike the standard range, the premium range features an electronic ignition and built-in thermometer.
- The BBQs have a large surface area for cooking on, with two removable folding side tables, which make it easier to prepare food
- Stainless steel burners prevent rusting and ensure longevity
Points of praise for the Weber Family Q:
- Reviewers found this range of BBQs to be versatile. They’re optimum for cooking a variety of foods, such as meats or vegetables
- They’re decent size BBQs that are large enough for cooking for family and friends, yet portable as well, allowing them to be taken on holidays or camping trips
- The BBQs are easy to dismantle, making cleaning a simple process
- A reliable warranty means that many reviewers reporting getting their BBQ fixed or replaced without a fuss.
With a solid 4.6-star rating and consistent winning streak, it’s not surprising that the Weber Family Q has won the award for Best Gas BBQ in 2021, taking out the top position two years in a row. Reviewers lauded the range of BBQ’s ease of use and outstanding build quality.
|Category||Gas BBQs||Gas BBQs||Gas BBQs||Gas BBQs|
|Cooking Plate / Grill Material||Cast Iron||Cast Iron||Cast Iron||Cast Iron|
|Features||Grill, Hooded and On Wheels||Grill, Hooded and On Wheels||Grill, Hooded, On Wheels and Temperature Gauge||Grill, Hooded, On Wheels and Temperature Gauge|
|Dimensions||1090 x 1400 x 740 mm||1090 x 1400 x 740 mm||1105 x 1276 x 534 mm||1105 x 1276 x 534 mm|
|Weight||34 kg||34 kg||35 kg||35 kg|
|Gas Type||LPG||Natural Gas||LPG||Natural Gas|
|Number of Burners/Zones||2||2||2||2|
|Gas Rate||22.9 mJ/hr||22.9 mJ/hr||22.9 mJ/hr||22.9 mJ/hr|
|Manufacturer Warranty||5 year(s)||5 year(s)||5 year(s)||5 year(s)|
|Colour / Finish||Black, Titanium||Black, Titanium||Black, Red, Titanium||Black, Titanium|
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