Everything went very smoothly
The customer experience was really great. Steven got us started and then we continued with Glenn.
Glenn replied our messages really fast and the responses were to the point. I was a bit worried about the fact that it was going to be all online communications, but we also had the occasional phone call and the whole process was also quite fast, without any surprise fees. Loan rate is very good.
Happy to recommend the service!
If I were to point out something that could improve: they don't mention split loans as an option, but it's possible.
Made buying our first home easy
Mick from Well Home Loans went above and beyond our expectations from the very start of us applying for our conditional approval. Communication was straightforward and transparent and I often received a reply to my queries the same day. Mick was very professional and a pleasure to deal with. Once we had signed a contract, unconditional approval came in about 4 days which took a lot of stress out of quite a stressful time.
We would recommend Well Home Loans to anyone. They have one of the best rates on the market and find their online banking platform easy enough to use.
Thanks Mick for all of your help.
- Sarah and Jack
Great guided service with very low rates
Great service which guided me through the process. Very low rates and very low fees, and Well tried to ensure that costs were kept low the entire way through. Compared to competitors such as tic:toc this was much easier and felt like there was a human at the end of a line.
Low rate & very pleased with my experience
I was initially drawn by the low interest rate and loan account facilities. As a first home buyer this was my first loan application process, which I found to be a pleasant experience. This was largely due to the quality of service provided by my loan officer, Glenn. Communication was courteous, prompt, attentive and transparent. Glenn was understanding of my situation as a first home buyer and provided clarity to my questions when it was needed. As a result, there was a sense of ease with regards to the financing aspect of purchasing my first ...home. There were no unexpected extra costs or issues in the loan application process. I am satisfied with the rate I received for this loan. I find that the yearly costs of the loan product suits my needs without unnecessary package expenditure on account fees, credit cards etc. As long as they are comfortable with the idea of an online lender, I would easily recommend Well Home Loans to my friends, colleagues and family. I hope my positive experience so far continues while servicing my loan.
Excellent Customer Service
We settled our first home with Well Home Loans last week and I cannot recommend them enough. Not only did we get a fantastic interest rate, but we also had unbelievable customer service. Glenn Cremin was responsive, friendly and organised and made the process so easy we almost didn't believe it was real. Thanks again Glenn, we are already recommending you to friends!
Fantastic Service A Quick and Easy Loan
I was a bit unsure about refinancing to Well Home Loans.
Having read the reviews here and knowing they were backed by Bendigo/Adelaide Bank I decided to give them a go.
Well from the outset the service was superb. I completed the initial online pre-approval and a day later received a phone call from Patrick which I missed. I called back because I had a couple questions and was greeted by name by Patrick, no need to wait on hold and talk to a million different people.
Next I was transferred to John the Senior Loan Officer another smooth proces...
Friendly, efficient and responsive.
The team at Well Home Loans was friendly, efficient and responsive. As a first home buyer, they provided us with peace of mind by being very clear about the process at each step. Plus, their fixed rate product with full offset account was a rare find. I am very happy with my experience to date.
Excellent rate, excellent service
I am a first-time-buyer who has just completed final approval of a home loan with Well Home Loans. Aside from the market-beating rate, the service I received from start to finish was excellent. The staff at the front-end of the process and my assigned loan advisor were generally in step with each other and were very helpful throughout the application. The website is intuitive and easy to use when accessing or uploading details related to your application. The only minor issue I noted was that the loan advisor's voicemail was always full, and he...nce our main line of communication was email, but all emails were responded to in a very timely manner so this was not an issue. I hope the service retains its excellent qualities as I start to get into the loan period.
Excellent Rates & Service provided by WellHomeLoans (Michael Lazari)
The entire process is different to other lenders. Their tools and software does most of the work and not many questions were asked. I had started off with the paperwork with a rate and at the end got an even better rate and it was only because of Michael Lazari. He patiently answered all my dumb questions around the charges and even pushed me to chase the previous lender for claiming offset benefit losses.
Michael Lazari went above and beyond for ensuring customer satisfaction.
I will definitely recommend WellHomeLoans to anyone who requires a home loan.
I am already in discussion with him for the loan for an investment property as well.
Happy First Home Buyers!
Very happy with our decision to use Well Home Loans. Great low interest rate!
John was very informative throughout the application process, keeping us updated along the way.
We have already recommended to our friends.
great rate and service
Glenn finished off the excellent work of others during the process. Online process is easy to use and the information provided keeps you informed as you go. Highly recommended and great interest rates.
Great interest rate and service
I did a lot of research when looking for a home loan and ended up choosing Well Home Loans due to their low interest rate and great reviews. I definitely wasn't disappointed! The only negative I can say is pre-approval took about a week longer than we were initially advised, so ensure you give yourself enough wiggle room with timing. Other than that the experience was absolutely flawless. Glenn was friendly, very quick with correspondence and incredibly helpful - there wasn't a single question I threw at him that he couldn't answer. Thank you for helping us buy our first home!
- Verified customer
Amazing value, all the bells and whistles and very helpful staff
Very glad to have found Well Home Loans to help me fund my first home purchase. Glenn was very professional, easy to reach, responsive and provided me with all the needed details every step of the way. Glenn was very helpful guiding me through the process of a private treaty without a real estate agent. The interest rates are the lowest on the market and there is no doubt I will refinance again for a second investment mortgage with Well Home Loans and recommend this professional team to others.
Very helpful would highly recommend
Glenn was super helpful and we felt comfortable through the entire process. The online submission is very smooth and someone was always there to assist with any questions we had.
First Time Home Buyer
As a first time home buyer I was nervous going into this process and flying relatively blind. But Well Home Loans and Glenn Cremin specifically made this process smooth and easy. I received a ridiculously low rate and their assistance and guidance during this process helped settle our nerves.
I highly recommend using Well Home Loans if you are looking for a home loan with the most competitive rate going around.
Available and Helpful
Thank you John, Patryk and Andrea for helping us to secure an affordable mortgage to buy our first home. The email and telephone service was timely, helpful and precise. The information you provided guided us to make decisions, prepare necessary documentations and meet our very short settlement deadline. We particularly appreciate John's informative, calm and polite communication skills.
Very Happy. Great Service, Great Product & Good Rate
Initially, I went through a different company but later withdrew my application after poor customer service. As first time buyer, trust, transparency and honesty are very important. Fortunately, I found them with all ‘Well Home Loans’. I can’t speak highly enough of John & Bret’s efforts, and their patience taking the time to explain process and reassuring me at every stage. One or two other companies offered slightly better rates, but I found ‘Well Homes’ overall product was much much better. I highly recommend this company. We are very grateful for all help to purchase our first home. Thanks
- Verified customer
Glenn and the Well Home Loans team were nothing short of amazing. This was my first home loan and I had been told the application process is the most challenging part of purchasing a property. The reality was the complete opposite. The application process was the simplest part of my property journey.
The guidance and tutelage provide by Glenn was exceptional. No questions were too hard to answer and complex matters were broken down into understandable and relatable terms. I am truly grateful of both Glenn and Well Home Loans for assisting me on my journey.
I am overall really satisfied. Glenn was responding to all my questions quickly enough and all went without complications, how it was planned. Thanks Glenn!
I am really satisfied with the rates. Up-front cost were higher then expected but still acceptable.
Extremely different to a bank, you’re treated like a valued client - Amazing!!!
The services Well homeloans provide are very unique and personable. You have direct contact with a person managing your loans and you receive responses very quickly to your query. The contact process is very helpful for busy working life people & families. They actually send you thank you gifts and not advertise it. So, far the experience has been amazing and I’ve been recommending them to my friends and family for the low interests and the positive experience I’ve had. Well done, Well Homeloans *thumbs up*
Questions & Answers
I'm planning to buy a house and land package and I wonder if Well has home loans for this purpose.
Well HQ.Well Home Loans
Hi ayasalah89, unfortunately we don't have house and land package loans available.
Hello. My husband and I are first home buyers and looking to buy a house to live in. We have 93,000 deposit and loooking into a house around 610,000. Since we don't have 20%, how much interest rate can we have and also would like to know how much LMI are we to expect.. thanks
Well HQ.Well Home Loans
Hi there dane,
Nice work saving up for your deposit and it's always exciting looking for your first home! We have different rates for both Fixed rate loans and Variable rate loans and you can see those on our website (https://www.wellhomeloans.com.au/home-loans/buying-a-house/). We do have different rates based on your LVR (if you're not sure what this is - learn more here: https://bit.ly/2JGtML8) and that will determine what sort of rate you could be eligible for. When needing to get an LMI quote, this is something that's best done with the help of our home loan consultants as it's usually based on your loan amount - give them a call on 1300 899 724 or drop an email to email@example.com and they will be able to help.
Hi dear Well Home Loans team,
My wife and I intend to build our first home next year, with a holding deposit paid for a block of land that will title early in 2021. As we will not have a full 20% deposit, my family who own a home offered to serve as guarantors to help us avoid paying the LMI. Can we apply for a loan with a guarantor?
Thank you in advance for your response,
Well HQ.Well Home Loans
Hi Damir36, congrats on the first home! It's nice that your family is able to help you out as well in order to avoid the LMI costs. The type of loan you're looking for is a normally referred to as a family guarantee loan and unfortunately we don't provide those. To double up, we also don't have construction loan products available at the moment. We're not too sure who would be a good lender so we would highly recommend looking for the services of a mortgage broker who can help you to find a lender that offers a construction family guarantee loan. Best of luck and we hope you find someone that's a great fit for you.
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