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Well Home Loans
4.8 from 115 reviews · View Statistics

Reviews

4.8

9 reviews
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Christof

ChristofSydney, NSW

  • 2 reviews
  • 1 like

Easy and fast loan process

published

After making an initial enquiry online, I was contacted by a rep and started the loan process. It was for a particular property that I intended to purchase in the future, but suddenly needed to get approval very quickly. The process was very simple and well explained, and when I needed to get the official approval and settlement done earlier than anticipated, my loans manager, John Ardiles, did a very efficient, professional job in getting the settlement happening in time. I had complete faith in John to deliver the result I needed, and he certainly did. I would recommend Well Home Loans for their service, staff, and a great interest rate as well.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan Start DateNovember 2020
Loan used forInvestment Property

Lowest interest rate and excellent service

published

Well offered the lowest interest rate I could find on the internet for an investment loan, and I did a lot of research. Friends of mine paid brokers and they didn't get as good a rate. Support and service from Glenn was excellent. He is responsive, helpful, communicative and answered my many questions over the application and settlement period. The process was smooth and without stress. Highly recommend the Well team.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateSeptember 2020
Loan used forInvestment Property
Ashish

AshishSydney

  • 3 reviews
  • 6 likes

7 star to Mick

published

Well done to wellhomeloans and Adelaide bank. You are the best. Most competitive rates with amazing customer service. We worked on our refinance application with Mick who was amazing, knowledgeable and very responsive. Our experience was so great that we went again with wellhomeloans for our investment loan. Sensation service from Mick and the overall team.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeSplit
Loan Start DateSeptember 2020
Loan used forInvestment Property
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Paul B

Paul BSouth East Queensland, QLD

  • 3 reviews
  • 5 likes
  • Verified customer

Great result and great service with Well

published

Applied online to check loan options with a range of providers - Well was head and shoulders above. A comprehensive application process, Well was the only one that actually properly looked into our assets etc, rather than giving an automated response based on limited info. Service from Glenn was attentive, helpful and friendly. And the result was a really good rate, better than we had hoped. Thanks Glenn and Well.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeFixed Rate
Loan Start DateOctober 2020
Loan used forInvestment Property
resloosley

resloosleySydney Surrounds, NSW

  • 2 reviews
  • 1 like

Good Service with Great Rates

published
Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateDecember 2019
Loan used forInvestment Property

Good interest rate....painfully slow process

published

Customer service was mostly friendly and helpful
Costs were pretty much as expected
Rate is very good
Took around 3 months from my first application to final discharge of two loans I consolidated into one loan which is very long I feel. I think I asked the staff around eight times that I wanted both of my mortgages discharged as part of the settlement process and still ended up having to do it myself which was both annoying and confusing.
If your happy to wait through a long process the rate is worth it. Mine was not so urgent so ok in the end.

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan Start DateDecember 2019
Loan used forInvestment Property
Wendee Lim

Wendee LimIllawarra, NSW

Excellent Customer Service

published

Best rate of home loan at the time of purchasing my first investment property. John Ardilles is my loan manager and he's been nothing but exceptional in service. No questions were left unanswered and he has been keeping us updated every step of the process and has been very prompt in communication. A very nice surprise gift makes it even more personal. Hard to find a company with good customer service these days!

Transparency
Customer Service
Application Process
Timeliness
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
Yon C.

Yon C.Greater Melbourne (Metropolitan), VIC

Fantastic experience with Well Home Loans!

published

John and the Well Home Loans team have been fantastic through every stage of the home loan process. This was my first home loan, and the application with them was really smooth. The team was very supportive and always willing to answer my questions in great detail. They offer amazing rates and service. I highly recommend Well Home Loans!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Incentivised ReviewNo
Loan TypeVariable Rate
Loan used forInvestment Property
1 comment
Well Home Loans
Well HQ.Well Home Loans

Super Service

published

Glenn, John and the team were super helpful with the many complicated questions I had. Very competitive rates. Coming from a previously very messy loan with one of the larger banks they helped clean everything up and get me on a much better rate. Would happily recommend to anyone I know. 10/10 across the board.

Transparency
Customer Service
Application Process
Incentivised ReviewNo
Loan TypeFixed Rate
Loan used forInvestment Property
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Questions & Answers

dane

daneasked

Hello. My husband and I are first home buyers and looking to buy a house to live in. We have 93,000 deposit and loooking into a house around 610,000. Since we don't have 20%, how much interest rate can we have and also would like to know how much LMI are we to expect.. thanks

1 answer
Well Home Loans
Well HQ.Well Home Loans

Hi there dane,
Nice work saving up for your deposit and it's always exciting looking for your first home! We have different rates for both Fixed rate loans and Variable rate loans and you can see those on our website (https://www.wellhomeloans.com.au/home-loans/buying-a-house/). We do have different rates based on your LVR (if you're not sure what this is - learn more here: https://bit.ly/2JGtML8) and that will determine what sort of rate you could be eligible for. When needing to get an LMI quote, this is something that's best done with the help of our home loan consultants as it's usually based on your loan amount - give them a call on 1300 899 724 or drop an email to hello@wellhomeloans.com.au and they will be able to help.

Damir36

Damir36asked

Hi dear Well Home Loans team,
My wife and I intend to build our first home next year, with a holding deposit paid for a block of land that will title early in 2021. As we will not have a full 20% deposit, my family who own a home offered to serve as guarantors to help us avoid paying the LMI. Can we apply for a loan with a guarantor?

Thank you in advance for your response,
Damir

1 answer
Well Home Loans
Well HQ.Well Home Loans

Hi Damir36, congrats on the first home! It's nice that your family is able to help you out as well in order to avoid the LMI costs. The type of loan you're looking for is a normally referred to as a family guarantee loan and unfortunately we don't provide those. To double up, we also don't have construction loan products available at the moment. We're not too sure who would be a good lender so we would highly recommend looking for the services of a mortgage broker who can help you to find a lender that offers a construction family guarantee loan. Best of luck and we hope you find someone that's a great fit for you.

Deidre42

Deidre42asked

Hi, my husband and I are seniors and wishing to buy into the housing market, he is 69 and I am 62 and we lost everything in the GFC so dont have any property. Is it possible to borrow if we are this age?

1 answer
Well Home Loans
Well HQ.Well Home Loans

Hi Deidre42,
Thanks for reaching out! Sorry to hear about your troubles during the GFC, it was a pretty tough time for a lot of people. Regarding getting a home loan through Well and seeing if you're able to borrow at those stated ages, it will be best to chat with our home loan experts. With the responsible lending obligations imposed on lenders, this has become more of an issue with regards to lending near retirement age (regardless of whether someone wants to retire or not!). You can get in touch with the team on 1300 899 724 or send a message https://www.wellhomeloans.com.au/contact-us/

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