Competitive Loans with good service
I was looking for a bank that offered better rates than the Big 4.
Took a home loan with WellHome Loans.
Despite being online only, they had a quick and easy pre-approval process. Staff were helpful and prompt in both telephone and email interactions.
We're very happy with Well Home Loans. Michael Lazari made things very easy for us even though we had quite a bumpy journey because the settlement of our first home was delayed 6 months. He was patient and touched base with us regularly to ensure we kept documentation up to date. Once settlement time arrived, the process was very smooth. I appreciate that Well Home Loans is not a huge organisation where customers are just numbers, and this is reflected in their friendly customer service.
Great service. Great rates. Very happy customer so far.
We have been supported by Glenn during our home loan process and he has been super responsive, open, honest and helpful. Our broker couldn't beat their rates and the whole process, from first enquiry to final approval, was a breeze.
I'm very happy with my experience obtaining finance from Well Home Loans. The rates are great and the application process is very straightforward. But it's the amazing personal customer service which is the real icing on the cake. Michael was brilliant all the way through. He made the process very easy and kept me informed at all times. I highly recommend Well Home Loans!
Personalised professional service from start to finish
Michael Lazari assisted my husband and I with out home loan from start to finish. He offered helpful advice, personalised and professional service and went above and beyond in all our encounters. He got a great rate for us and we were very satisfied with the whole service provided.
We hightly recommend Well Home Loans and rate Michael 11/10.
Couldn’t have been better
First time buying a house and Mick held our hand the whole way, couldn’t have been a nicer and more helpful guy really. Additionally they have really good rates which is why we originally went with Wells. I have been recommending both Wells home loans and Mick to my friends.
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Everything went very smoothly
The customer experience was really great. Steven got us started and then we continued with Glenn.
Glenn replied our messages really fast and the responses were to the point. I was a bit worried about the fact that it was going to be all online communications, but we also had the occasional phone call and the whole process was also quite fast, without any surprise fees. Loan rate is very good.
Happy to recommend the service!
If I were to point out something that could improve: they don't mention split loans as an option, but it's possible.
Made buying our first home easy
Mick from Well Home Loans went above and beyond our expectations from the very start of us applying for our conditional approval. Communication was straightforward and transparent and I often received a reply to my queries the same day. Mick was very professional and a pleasure to deal with. Once we had signed a contract, unconditional approval came in about 4 days which took a lot of stress out of quite a stressful time.
We would recommend Well Home Loans to anyone. They have one of the best rates on the market and find their online banking platform easy enough to use.
Thanks Mick for all of your help.
- Sarah and Jack
Great service and great interest rate from Well Home Loans
I applied and was approved for a variable home loan from Well Home Loans. The online loan application process was easy , quick and straight forward. I dealt with Glenn from start to finish. Glenn is responsive, trustworthy and a great communicator. I needed a quick conditional loan preapproval prior to auction and Glenn managed to process my loan application and provide conditional approval within 2 business days. Well Home Loans cannot be beaten - lowest variable interest rate in the market, full featured loan with redraw and 100% offset accou...nt for only $10 per month. Great service, interest rate and loan features. I have already recommended Well Home Loans to my friends and one has recently refinanced with Well Home Loans. Great work Glenn and Well Home Loans. Michael
Great guided service with very low rates
Great service which guided me through the process. Very low rates and very low fees, and Well tried to ensure that costs were kept low the entire way through. Compared to competitors such as tic:toc this was much easier and felt like there was a human at the end of a line.
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Low rate & very pleased with my experience
I was initially drawn by the low interest rate and loan account facilities. As a first home buyer this was my first loan application process, which I found to be a pleasant experience. This was largely due to the quality of service provided by my loan officer, Glenn. Communication was courteous, prompt, attentive and transparent. Glenn was understanding of my situation as a first home buyer and provided clarity to my questions when it was needed. As a result, there was a sense of ease with regards to the financing aspect of purchasing my first ...home. There were no unexpected extra costs or issues in the loan application process. I am satisfied with the rate I received for this loan. I find that the yearly costs of the loan product suits my needs without unnecessary package expenditure on account fees, credit cards etc. As long as they are comfortable with the idea of an online lender, I would easily recommend Well Home Loans to my friends, colleagues and family. I hope my positive experience so far continues while servicing my loan.
Low rate, great service, efficient online application
Attracted by what was one of the lowest available rates at the time, staff were very helpful, online application was fairly efficient (I'm self employed running my own business, so there were understandable requests for a lot more information that would have been the case if I were a salaried employee).
Excellent Customer Service
We settled our first home with Well Home Loans last week and I cannot recommend them enough. Not only did we get a fantastic interest rate, but we also had unbelievable customer service. Glenn Cremin was responsive, friendly and organised and made the process so easy we almost didn't believe it was real. Thanks again Glenn, we are already recommending you to friends!
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Fantastic service, great rates
I settled with Well Home Loans today thanks go my home loan officer, Glenn Cremin.
The loan itself is one of the lowest I've seen around and Glenn has been absolutely fantastic in the process of me getting the loan. He was prompt with his communication and helpful in guiding me through the whole process.
Thanks again guys!!
Fantastic Service A Quick and Easy Loan
I was a bit unsure about refinancing to Well Home Loans.
Having read the reviews here and knowing they were backed by Bendigo/Adelaide Bank I decided to give them a go.
Well from the outset the service was superb. I completed the initial online pre-approval and a day later received a phone call from Patrick which I missed. I called back because I had a couple questions and was greeted by name by Patrick, no need to wait on hold and talk to a million different people.
Next I was transferred to John the Senior Loan Officer another smooth proces...
Questions & Answers
HI, we are looking to refinance approx. $150,000 but split, part variable and part fixed with several offsets on the variable and redraw capabilities. Is this scenario something you can package?
On our Well Balanced home loan we can accommodate split loans (part fixed, part variable) and we also allow multiple offset accounts (though each one will attract the standard offset fee). The only issue we would have with your scenario is that our current minimum loan amount is $200,000.
Thank you, how much are the standard offset fees? We currently enjoy fee free offsets accounts.
No worries Cody,
Our 100% Bank-backed offset account attracts a $10 per month fee and you also get access to a Visa Debit card for using your offset. The offset account itself sits with a major bank so it's protected as per the Financial Claims Scheme and not a sub-account like other non-bank providers. There's also no change to our interest rates to include an offset account.
Hope that helps!
I’m just wondering if you can pay more off the home loans as they are all fixed. Thanks, Rosemarie
Yes you can. Adelaide Bank allow $20K per year in extra payments over and above the monthly minimums if you want to do that.
Hi Rosemarie, as Dave has pointed out (thanks Dave!) you can make up to $20k in extra repayments per year on a fixed rate loan. One unique feature of our fixed loan is also the ability the add a 100% bank backed offset account too! Not many other lenders will let you do that but you can with a Well fixed rate home loan.
Ok thanks but do you pay a charge for paying extra?
I'm planning to buy a house and land package and I wonder if Well has home loans for this purpose.
Hi ayasalah89, unfortunately we don't have house and land package loans available.
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