Best Rate & Great Service
Really happy with our experience so far with Well Home Loans. Mick and the team made the loan application process nice and easy. What more can you really ask for other that one of the lowest rates around. Defiantly worth the move away from the big banks
A breath of fresh air
After dealing with big banks for the last thirty years, I now know what a professional, competent, friendly and good value experience looks like. Well Homes have been a pleasure to deal with, and bent over backwards to make things work for us. Highly recommend.
Good Service with Great Rates
We were very happy with the information and the service we got throughout the re-financing process for our 2 loans. Our contacts were Patryk (for the application process) and Glenn (for the approval process). It was nice to just have the one contact assigned to us for the duration of each stage. There was a little bit of to-ing and fro-ing in the initial stages to get the details straight (our applications were a little less straightforward than many) but all diligence was applied, all emails and calls were responded to promptly, their manner w...as always friendly, and nothing was too much trouble. It took a lot longer than we anticipated (about 3.5 months) and the process was challenging but we understood that that had a lot to do with the tightening up of requirements after the Royal Commission. (my partner says at this point, don't worry blokes, the missus will do most of the paperwork, haha). Settlement ending up happening on New Year's Eve which was a nice way to close off the year. After settlement the process of setting up our online banking was easy and the mobile platform (not app) works well too. Oh and of course the rates are great. Big saving on where we were before. Definitely recommend Well Home Loans.
Very Happy. Great Service, Great Product & Good Rate
Initially, I went through a different company but later withdrew my application after poor customer service. As first time buyer, trust, transparency and honesty are very important. Fortunately, I found them with all ‘Well Home Loans’. I can’t speak highly enough of John & Bret’s efforts, and their patience taking the time to explain process and reassuring me at every stage. One or two other companies offered slightly better rates, but I found ‘Well Homes’ overall product was much much better. I highly recommend this company. We are very grateful for all help to purchase our first home. Thanks
Grateful for excellent customer service and low interest rate
Glenn and the whole Well Home Loans staff have provided me with excellent service throughout the whole loan refinancing process, from loan application to the final settlement. Since this was the first time we did a refinancing of our home loan, we initially thought that it would be fraught with too many complexities. However, it turned out that those were straightforward, and I need not have to get a time off from my job to be able to comply with those requirements.
Glenn and the whole Well Home Loans staff had been very supportive throughout...the whole process and provided their utmost guidance. In the end, I’m so happy with the outcome, very low interest rate and excellent customer service. The interest rate during final settlement is, in fact, even lower than what was initially provided during the loan application process! Thanks Well Home Loans and more power!
Excellent service. Cheapest rate.
John has been very helpful throughout the process. Took a bit long to refinance but very happy with the end result. Definitely recommend well home loans for someone who is looking cheap rates and great customer service.
Compare lenders with Lendi
Good interest rate....painfully slow process
Customer service was mostly friendly and helpful
Costs were pretty much as expected
Rate is very good
Took around 3 months from my first application to final discharge of two loans I consolidated into one loan which is very long I feel. I think I asked the staff around eight times that I wanted both of my mortgages discharged as part of the settlement process and still ended up having to do it myself which was both annoying and confusing.
If your happy to wait through a long process the rate is worth it. Mine was not so urgent so ok in the end.
My experience with Well Home Loans was horrible, I just wasted my time & effort. Even though they offer cheap rates, this finance provider cater for selected clientele. Good for people who work Monday to Friday with fixed salary. They don't consider people work on rosters / on wages / on fringe benefits. Also, they consider only desktop valuation. They don't conduct a physical valuation.
Glenn and the Well Home Loans team were nothing short of amazing. This was my first home loan and I had been told the application process is the most challenging part of purchasing a property. The reality was the complete opposite. The application process was the simplest part of my property journey.
The guidance and tutelage provide by Glenn was exceptional. No questions were too hard to answer and complex matters were broken down into understandable and relatable terms. I am truly grateful of both Glenn and Well Home Loans for assisting me on my journey.
I am overall really satisfied. Glenn was responding to all my questions quickly enough and all went without complications, how it was planned. Thanks Glenn!
I am really satisfied with the rates. Up-front cost were higher then expected but still acceptable.
Compare lenders with Lendi
Awesome rate combine with awesome service
We refinance both our owner occupied and investment loan with Well Home Loan due to great rate advertised. The well home loan team has been assisting us the whole process of the refinance and made it looks easy he always go above and beyond with the process (even answer a phone call after work hours for a couple of question).
Great Rate, Great Service, can't recommended them enough
Excellent service and rate
Very pleased to refinance investment loans with well home loans. Communication with Glenn and response time was excellent and pleased with service. Glenn was advising every step and involved process by email.
Excellent experience all round
We refinanced our home loan and investment loan with Well Home Loans and it was a completely smooth and stress free experience. Glenn and his team did an excellent job taking care of everything from start to finish.
Glenn kept us updated throughout the whole process and was completely professional and upfront about everything.
The end result is that we are now saving thousands of dollars each year.
A huge thanks to Glenn and the whole team at Well Home Loans
Compare lenders with Lendi
best home loans we have found to date
Generally I am quite hesitate to write reviews for a loan provider, particularly during the first few years of engagement ( which you may call it ' honeymoon' period). But I am happy to rate highly Well Home Loan though I did find the application form a bit time consuming to complete which is the only negative I can think of. I am so happy that I take the effort searching and find Well Home Loan, taking time to complete the online application ( be honest, I was at a point, thinking of giving up, but the client manager kept me engaged to the e...nd). This loan provider is quite different from others we have dealt with ( so far we have had 5 others). Each customer gets real time looked after by a designated client account manager. We can email, call our client manager ( John A.) direct to seek clarification and guidance whenever needed ( seriously whenever needed, including during oversea trips when we felt hesitate to log in and John responded and helped checking &update our fund movements). Their interest rates are one of the few best on the market, while their services do not comprise. With the recent RBA rate cuts, it's been a pleasant surprise to receive email updates from their CEO advising their would consulting their provider to see if we could benefit from the rate cut and then subsequent emails advising they would pass on the cuts. It seems that they are determined to be the customers' best choice, I am confident to say. Keep the good work !
My first time dealing with an online lender. John was great to deal with - more responsive than even my conveyancer and agent.
Thanks for your help and making things easier - and thanks for a great product.
Extremely different to a bank, you’re treated like a valued client - Amazing!!!
The services Well homeloans provide are very unique and personable. You have direct contact with a person managing your loans and you receive responses very quickly to your query. The contact process is very helpful for busy working life people & families. They actually send you thank you gifts and not advertise it. So, far the experience has been amazing and I’ve been recommending them to my friends and family for the low interests and the positive experience I’ve had. Well done, Well Homeloans *thumbs up*
Great Service, Great Rate
Glenn from Well home loans was taking a lot of my "first home pressure" off from me. Great - Thank you again, Glenn. They had the best rates and the best services. He answered all my questions in a timely manner and was very patient with me. I had a lot of question as I was buying a home for the first time. I really recommend well home loans in case you want to save money and get a good service. My settlement happened in less than 14 days ( in fact most of those days came from my side ). And guess what? I just got a .25 per cent RBA cut fully passed on which make the interest rate to 3.24 per cent.
Now that's customer service
Just wanted to say a big thank you to Well Home Loans for assisting us with our refinancing requirements. We were professionally looked after by Glenn who kept us in the loop throughout the process. Highly recommend Well Home Loans. Keep up the good work.
Perfectly helpful and excellent mortgage rate.
Glenn was very helpful from the outset, and the Well Home Loans online portal is very easy to use. I got an excellent mortgage rate and the process was far easier than I expected, and certainly easier than other experiences I've had with other organisations.
Excellent Customer Service
Best rate of home loan at the time of purchasing my first investment property. John Ardilles is my loan manager and he's been nothing but exceptional in service. No questions were left unanswered and he has been keeping us updated every step of the process and has been very prompt in communication. A very nice surprise gift makes it even more personal. Hard to find a company with good customer service these days!
Customer service at it's best!
Wow. Where do I start? From the beginning to the end the service from John and his team at Well Home Loans was awesome. They were constantly in communication and I was always kept in the loop and well informed on the progress of my refinancing. Things were acted upon swiftly and professionally. Unfortunately I couldn't say the same for the finance company I previously held my home loan with. Those big players just don't care which is just as well because John and his team now deserve my custom. Now I have a low interest rate with great customer...service! Win, win! Should have moved earlier rather than paying over the odds in interest charges and receiving pitiful service. If you are in the process of refinancing I would thoroughly recommend Well Home Loans. Honestly you will not look back.
Well Home Loans
Well Home Loans has a great rate and loan features. In addition, their customer service is excellent - they were always available to answer my queries.
Most importantly Well Home Loans is transparent and clarified anything that wasn’t clear to me at every step throughout my refinance.
Thank you John and the rest of the crew at Well.
Excellent rates with excellent service
I applied for a loan for my first home through Well Home Loans on the basis that their rate was the most competitive at the time in the market and was very pleasantly surprised to find that in addition, their customer service is first rate. I was a premium banking client with one of the majors and while I loved that service level, I couldn’t justify the additional interest rate cost to stay with them. John’s service level has been every bit as good as premium banking and he’s been an absolute pleasure to deal with every step of the way through the stressful parts of buying a house and getting a loan in place. There have been no surprises or hidden fees and everything has gone smoothly at every stage. Very happy I found this lender!
Fantastic experience with Well Home Loans!
John and the Well Home Loans team have been fantastic through every stage of the home loan process. This was my first home loan, and the application with them was really smooth. The team was very supportive and always willing to answer my questions in great detail. They offer amazing rates and service. I highly recommend Well Home Loans!
Excellent Lending Rate and Exceptional Customer Service ......
I truly amaze with the response and the turn around time with this guys (special mention Glenn Cremin) .. really satisfied as a customer exceptional 3.49 rate with excellent customer service ... highly recommended
Other Home Loans
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.