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Well Home Loans
Great service!
The homeloan process was easy and efficient. The customer service representative was helpful, and the process was straight forward. They were available when needed. A friendly and personal service. The bank is online only, but if you do need to withdraw cash you can pay a fee to go into a branch. We are new customers, but very happy with the service so far. I would like to see the bank offer sub-accounts in the offset, which is not currently available.
Investment loan
I have an investment loan with them and the process was relatively quick and easy. Rate is great, too. Would recommend them to friends or family. Better than big banks.
Very helpful
Glenn was very helpful and patient when i sent the wrong documents and got me a great investment rate, has been a while since i financed a loan and was pretty simple steps till settlement
A Great support
Glenn was very helpful, and answered all the question we had. We got all everything we asked for, and yes Very satisfy with the loan. I would recommend Wells home loan to anyone..
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- 3 reviews
- 1 like
Would not recommend
Due to delayed and no communication from well home loans, it caused my life savings to disappear.
I am here to WARN you all to proceed at your own risk.
We are in recession currently due to COVID19 pandemic.
Well Home Loans not recommended at all.
John from credit assessment team is shame.
Good interest rate....painfully slow process
Customer service was mostly friendly and helpful
Costs were pretty much as expected
Rate is very good
Took around 3 months from my first application to final discharge of two loans I consolidated into one loan which is very long I feel. I think I asked the staff around eight times that I wanted both of my mortgages discharged as part of the settlement process and still ended up having to do it myself which was both annoying and confusing.
If your happy to wait through a long process the rate is worth it. Mine was not so urgent so ok in the end.
- 3 reviews
- 4 likes
Hopeless
My experience with Well Home Loans was horrible, I just wasted my time & effort. Even though they offer cheap rates, this finance provider cater for selected clientele. Good for people who work Monday to Friday with fixed salary. They don't consider people work on rosters / on wages / on fringe benefits. Also, they consider only desktop valuation. They don't conduct a physical valuation.
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- 3 reviews
- 1 like
best home loans we have found to date
Generally I am quite hesitate to write reviews for a loan provider, particularly during the first few years of engagement ( which you may call it ' honeymoon' period). But I am happy to rate highly Well Home Loan though I did find the application form a bit time consuming to complete which is the only negative I can think of. I am so happy that I take the effort searching and find Well Home Loan, taking time to complete the online application ( be honest, I was at a point, thinking of giving up, but the client manager kept me engaged to the e...
Read morend). This loan provider is quite different from others we have dealt with ( so far we have had 5 others). Each customer gets real time looked after by a designated client account manager. We can email, call our client manager ( John A.) direct to seek clarification and guidance whenever needed ( seriously whenever needed, including during oversea trips when we felt hesitate to log in and John responded and helped checking &update our fund movements). Their interest rates are one of the few best on the market, while their services do not comprise. With the recent RBA rate cuts, it's been a pleasant surprise to receive email updates from their CEO advising their would consulting their provider to see if we could benefit from the rate cut and then subsequent emails advising they would pass on the cuts. It seems that they are determined to be the customers' best choice, I am confident to say. Keep the good work !
Hi MHW,
Thanks for your review. We're glad to hear that you didn't give up and were rewarded with a great home loan for you! The whole team will be very happy to hear that they were able to provide...
Read more a level of customer service that we want to be known for. We like to keep our online model as personal as we can get. We've also taken your feedback on board about the application process and our team are already engaged in doing what we can to make it a lot better.Questions & Answers
Hi there, we are looking to refinance our loan and switch to an equity loan. Our LVR is around 60-65%. We also want to add a $40k home Improvement, so we have these funds after the refinance available to us. We are with one the Big 4 on a P&I loan, and have never missed a repayment in 16 years. We tried to get a better deal and while the did come down more than we expected, it is nowhere near you guys.. Before we drop you guys a line, does all this sound doable? TY, Craig
Hi Craigee,
Thanks for asking about your situation and glad to hear that our home loans can still beat the banks best offer! The info that you've provided certainly seems like we can help however, l...
Read moreike any question, it all depends on the details. We don't do full construction loans (yet!) though we've certainly been able to provide funds for home renovations (non structural renos). It will also depend on what your definition of an "equity loan" is - some people refer to this as meaning a line of credit (which we don't do) though others have just wanted to unlock equity in the home to take some cash out and put it towards another purpose which we can do. Having such a a low LVR is also great! While on the surface it would seem that we can help, we'd definitely recommend talking to the team and they can go through your individual situation on the phone in more detail to make absolutely sure that we can help. As part of our service, you can use this link to book a time to chat with the team directly - https://wellmoney.link/book-pr
Do you lend to people on a disability pension with a very good LVR (Roughly 50%, so zero risk) and a current mortgage with proven AAA Credit history and zero missed payments? (I am 40 years of age only)
Hi Aussiebloke34,
We are able to lend to people who have different sources of income and a disability pension can be an acceptable source of income for our loan. Having said that, there are some pol...
Read moreicy rules that we have around this topic and as each persons situation is unique, it's best to have a chat with our home loan experts to make sure that we are able to help with your situation.
Can I still borrow (First Home Buyer)even if I have a saved deposit amount that is less than 20% of the property price? ty
Hi Dee,
As a First Home Buyer, we understand that it can be tough to keep saving for that deposit. We have options that allow for up to a 10% deposit (that is a 90% LVR). To help you out and crunch...
Read more some numbers so you can see what your options are, it might be best to get in touch with our home loan experts and you can book an appointment direct with them at this link: https://wellmoney.link/book-prGet an answer from our members and Well Home Loans representatives
Details
Extra Information
Refinanced & New property purchase!
Third re-finance with Lendi - Still great service and loan
Great service and support in purchasing my first home!
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Hi Sam, we’re sorry to hear that things haven’t gone well for you over the last few weeks since your last communication with us. The team have advised that there remained some outstanding items you w...
Read moreere to provide to enable progress to formal approval. It was presumed these would be forthcoming however you advised in your last correspondence with us that you were not proceeding and thanked John for all his assistance. We really appreciate the feedback as it gives us an opportunity to improve though we're not sure what we could have improved on here.