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Well Home Loans
4.8 from 169 reviews · View Statistics
See the Best Home Loans in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

4.8
90 reviews
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Great service!

published

The homeloan process was easy and efficient. The customer service representative was helpful, and the process was straight forward. They were available when needed. A friendly and personal service. The bank is online only, but if you do need to withdraw cash you can pay a fee to go into a branch. We are new customers, but very happy with the service so far. I would like to see the bank offer sub-accounts in the offset, which is not currently available.

Transparency
5/5
Customer Service
5/5
Application Process
5/5
Timeliness
5/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forFirst Home
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fairymum
fairymumSydney, NSW

Investment loan

published

I have an investment loan with them and the process was relatively quick and easy. Rate is great, too. Would recommend them to friends or family. Better than big banks.

Transparency
4/5
Customer Service
4/5
Application Process
4/5
Timeliness
3/5
Online Tools
4/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateSeptember 2021
Loan used forInvestment Property
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Very helpful

published

Glenn was very helpful and patient when i sent the wrong documents and got me a great investment rate, has been a while since i financed a loan and was pretty simple steps till settlement

Transparency
4/5
Customer Service
4/5
Application Process
4/5
Timeliness
4/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateJune 2021
Loan used forRefinancing
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A Great support

published

Glenn was very helpful, and answered all the question we had. We got all everything we asked for, and yes Very satisfy with the loan. I would recommend Wells home loan to anyone..

Transparency
4/5
Customer Service
4/5
Application Process
3/5
Timeliness
3/5
Online Tools
4/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forRefinancing
Similar opinion? Write a review on ProductReview.com.au!
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Sam
SamAdelaide
  • 3 reviews
  • 1 like

Would not recommend

published

Due to delayed and no communication from well home loans, it caused my life savings to disappear.
I am here to WARN you all to proceed at your own risk.
We are in recession currently due to COVID19 pandemic.
Well Home Loans not recommended at all.

John from credit assessment team is shame.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
Loan TypeVariable Rate
Well Home Loans
Well HQ.Well Home LoansSend a private message
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Good interest rate....painfully slow process

published

Customer service was mostly friendly and helpful
Costs were pretty much as expected
Rate is very good
Took around 3 months from my first application to final discharge of two loans I consolidated into one loan which is very long I feel. I think I asked the staff around eight times that I wanted both of my mortgages discharged as part of the settlement process and still ended up having to do it myself which was both annoying and confusing.
If your happy to wait through a long process the rate is worth it. Mine was not so urgent so ok in the end.

Transparency
4/5
Customer Service
3/5
Application Process
3/5
Timeliness
2/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateDecember 2019
Loan used forInvestment Property
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Sam
SamMetropolitan Adelaide, SA
  • 3 reviews
  • 4 likes

Hopeless

published

My experience with Well Home Loans was horrible, I just wasted my time & effort. Even though they offer cheap rates, this finance provider cater for selected clientele. Good for people who work Monday to Friday with fixed salary. They don't consider people work on rosters / on wages / on fringe benefits. Also, they consider only desktop valuation. They don't conduct a physical valuation.

Transparency
1/5
Customer Service
3/5
Application Process
1/5
Timeliness
1/5
Incentivised Review No
Loan TypeVariable Rate
Loan used forRefinancing
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MHW
MHW
  • 3 reviews
  • 1 like

best home loans we have found to date

published
Transparency
4/5
Customer Service
5/5
Application Process
3/5
Timeliness
5/5
Online Tools
3/5
Incentivised Review No
Loan TypeVariable Rate
Loan Start DateMay 2019
Loan used forRefinancing
Well Home Loans
Well HQ.Well Home LoansSend a private message
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Craigee M.
Craigee M.asked

Hi there, we are looking to refinance our loan and switch to an equity loan. Our LVR is around 60-65%. We also want to add a $40k home Improvement, so we have these funds after the refinance available to us. We are with one the Big 4 on a P&I loan, and have never missed a repayment in 16 years. We tried to get a better deal and while the did come down more than we expected, it is nowhere near you guys.. Before we drop you guys a line, does all this sound doable? TY, Craig

1 answer
Well Home Loans
Well HQ.Well Home LoansSend a private message
Aussiebloke34
Aussiebloke34asked

Do you lend to people on a disability pension with a very good LVR (Roughly 50%, so zero risk) and a current mortgage with proven AAA Credit history and zero missed payments? (I am 40 years of age only)

1 answer
Well Home Loans
Well HQ.Well Home LoansSend a private message
Dee B.
Dee B.asked

Can I still borrow (First Home Buyer)even if I have a saved deposit amount that is less than 20% of the property price? ty

1 answer
Well Home Loans
Well HQ.Well Home LoansSend a private message
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