Very easy setup process. Took a total of 4 quick phone calls and 5 emails to finish the process start to finish over 1.5 weeks.
John was great and made the process really easy and simple.
Highly recommend - just as easy as going through a broker but with a rate .37% cheaper and half the annual fees using a broker loan.
Excellent customer service, great rates
I have been with Well Home loans for several years now and they have been amazing. I ditched one of the big 4 banks and it was the best decision ever. Mick was my main contact and was always contactable and provided excellent customer service throughout the years.
Great rates, Good Service!
Great rates, good service (very responsive), can't ask for anymore. Feels great to be putting more into principal than interest. Thanks Mick and the team for a smooth Refi transfer. The only thing to note that everything is done via online/virtually, or over the phone. A lot of documentation evidence but nothing too hard to provide and upload. And there's a dedicated person to contact (personal email and phone numbers) each and every step of the way no need to go on hold in the general hotline. Overall it was a great experience for me. Thanks team.
Very excellent service by professionals
My customer service experience has been fantastic - The application process, including specific requirements and costs, were all clearly explained to enable a smooth process - evidently a team of professionals who know what they're doing. Response time is very good and the final interest rate is also competitive.
Although my settlement was delayed for some time, Mick has been great and was very helpful to explain what the bank requires and guide me through the process to reach a good outcome.
Customer service from David, John, Kerry, Jenny and the team was amazing. No issues at all and an excellent rate as on top. The online application is the easiest application I’ve ever experienced.
Amazing customer service
After searching the internet and talking with a couple of mortgage brokers we decided to go with Well Home Loans as they offered some of the best rates and prided themselves of having great customer service/a personal approach. We found the pre-approval process thorough and took some work from our end, but staff were very helpful and patient with us and made the process easy. Once we had found a property there were considerable time pressures to get approval as the real estate was taking multiple offers! I have to say that Mick Lazzari (who end...ed up managing the process for us while others were on leave) provided possibly the best customer service I have ever experienced, going beyond and above my expectations to get it all sorted for us as soon as possible. I can not recommend Mick and the entire Well Homes team highly enough.
Excellent communication, service and efficiency
As a first home buyer, I did a bit of searching around and found that Well Home Loans had the best rate at the time, so I used their online application to apply for pre-approval. After some back and forth, sending documents etc, I was pre approved pretty quickly.
After finding a house to buy and signing the contract, things all happened VERY quickly. John was super quick and clear at communicating what was needed, and was also very quick to reply. He was also very helpful with the questions I had.
After some extra paperwork, before I knew it, everything was settled! I just got the keys to my new Townhouse last week! Couldn't be more happy. Would highly recommend.
An absolute pleasure to deal with Well Home Loans
From the time we first dealt with Well Home Loans we felt that we were treated extremely well and had a generally good experience from start to finish. There were a lot of requirements for the home loan but these were all explained to us, and they were very accommodating as we have a small startup business that isn't operating fully yet, and they were able to work around this.
A special thanks to Mick Lazari whose great attitude and friendly manner made the whole process go smoothly and without stress. He is a great asset to Well Home Loans. Thanks for that Mick.
They offered a good interest rate and we have moved without regrets. All worked out as expected. Adelaide Bank is the backbone and offers Internet and Mobile phone banking. The only thing missing is the ability to link the debit card to the phone and make payments via Google Pay. Osko seems missing too, but still transactions are acted on within 24 hours. Happy overall.
Glad I made the switch
Excellent loan rate, much better than what my Big 4 bank could offer. The online application process was straight forward. Michael Lazari was great to deal with and very helpful with the application process and the approval went very smoothly.
The homeloan process was easy and efficient. The customer service representative was helpful, and the process was straight forward. They were available when needed. A friendly and personal service. The bank is online only, but if you do need to withdraw cash you can pay a fee to go into a branch. We are new customers, but very happy with the service so far. I would like to see the bank offer sub-accounts in the offset, which is not currently available.
Fantastic service and attention to detail right the way through refinancing my home loan.
Well home loans have been fantastic right from the beginning. They offer cut throat low interest rates - the best in the market, and their service was exceptional. They answered emails promptly and called you right back if they missed your call. The entire refinancing of my mortgage was painless and easy to navigate. I can highly recommend refinancing with well home, they step you through the entire process and to reiterate again…their rates are the best on the market.
Competitive Loans with good service
I was looking for a bank that offered better rates than the Big 4.
Took a home loan with WellHome Loans.
Despite being online only, they had a quick and easy pre-approval process. Staff were helpful and prompt in both telephone and email interactions.
We're very happy with Well Home Loans. Michael Lazari made things very easy for us even though we had quite a bumpy journey because the settlement of our first home was delayed 6 months. He was patient and touched base with us regularly to ensure we kept documentation up to date. Once settlement time arrived, the process was very smooth. I appreciate that Well Home Loans is not a huge organisation where customers are just numbers, and this is reflected in their friendly customer service.
Hassle-free transaction - highly recommended!
Michael & Patryk were incredibly professional & helpful, and the whole process was very straightforward. Highly competitive rate too - cannot recommend them high enough. Thanks again for such a hassle-free experience guys, we really appreciate it.
Questions & Answers
Hi there, we are looking to refinance our loan and switch to an equity loan. Our LVR is around 60-65%. We also want to add a $40k home Improvement, so we have these funds after the refinance available to us. We are with one the Big 4 on a P&I loan, and have never missed a repayment in 16 years. We tried to get a better deal and while the did come down more than we expected, it is nowhere near you guys.. Before we drop you guys a line, does all this sound doable? TY, Craig
Thanks for asking about your situation and glad to hear that our home loans can still beat the banks best offer! The info that you've provided certainly seems like we can help however, l...ike any question, it all depends on the details. We don't do full construction loans (yet!) though we've certainly been able to provide funds for home renovations (non structural renos). It will also depend on what your definition of an "equity loan" is - some people refer to this as meaning a line of credit (which we don't do) though others have just wanted to unlock equity in the home to take some cash out and put it towards another purpose which we can do. Having such a a low LVR is also great! While on the surface it would seem that we can help, we'd definitely recommend talking to the team and they can go through your individual situation on the phone in more detail to make absolutely sure that we can help. As part of our service, you can use this link to book a time to chat with the team directly - https://wellmoney.link/book-pr
Do you lend to people on a disability pension with a very good LVR (Roughly 50%, so zero risk) and a current mortgage with proven AAA Credit history and zero missed payments? (I am 40 years of age only)
We are able to lend to people who have different sources of income and a disability pension can be an acceptable source of income for our loan. Having said that, there are some pol...icy rules that we have around this topic and as each persons situation is unique, it's best to have a chat with our home loan experts to make sure that we are able to help with your situation.
Can I still borrow (First Home Buyer)even if I have a saved deposit amount that is less than 20% of the property price? ty
As a First Home Buyer, we understand that it can be tough to keep saving for that deposit. We have options that allow for up to a 10% deposit (that is a 90% LVR). To help you out and crunch...some numbers so you can see what your options are, it might be best to get in touch with our home loan experts and you can book an appointment direct with them at this link: https://wellmoney.link/book-pr
Get an answer from our members and Well Home Loans representatives
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