Excellent customer service, great rates
I have been with Well Home loans for several years now and they have been amazing. I ditched one of the big 4 banks and it was the best decision ever. Mick was my main contact and was always contactable and provided excellent customer service throughout the years.
Amazing customer service
After searching the internet and talking with a couple of mortgage brokers we decided to go with Well Home Loans as they offered some of the best rates and prided themselves of having great customer service/a personal approach. We found the pre-approval process thorough and took some work from our end, but staff were very helpful and patient with us and made the process easy. Once we had found a property there were considerable time pressures to get approval as the real estate was taking multiple offers! I have to say that Mick Lazzari (who end...ed up managing the process for us while others were on leave) provided possibly the best customer service I have ever experienced, going beyond and above my expectations to get it all sorted for us as soon as possible. I can not recommend Mick and the entire Well Homes team highly enough.
I have an investment loan with them and the process was relatively quick and easy. Rate is great, too. Would recommend them to friends or family. Better than big banks.
Great Service - Would recommend !
Very happy with the rates received through Well Home Loans, and especially happy with the service and rapidity of the process. I dealt with Michael L in particular, who assisted me with all questions I had being a first home buyer. Would definitely recommend using their services.
Excellent service - Glenn Cremin
I just secured a mortgage for my second property from well home loans. One of the challenges with online lenders could be lack of personalised contact and care. However, I found well home loans team and Glenn in particular to be very responsive and helpful through out the process. The whole process was seamless and couldn't be happier with the service. Further, their interest rates are very competitive. I would highly recommend well home loans.
Good Service with Great Rates
We were very happy with the information and the service we got throughout the re-financing process for our 2 loans. Our contacts were Patryk (for the application process) and Glenn (for the approval process). It was nice to just have the one contact assigned to us for the duration of each stage. There was a little bit of to-ing and fro-ing in the initial stages to get the details straight (our applications were a little less straightforward than many) but all diligence was applied, all emails and calls were responded to promptly, their manner w...as always friendly, and nothing was too much trouble. It took a lot longer than we anticipated (about 3.5 months) and the process was challenging but we understood that that had a lot to do with the tightening up of requirements after the Royal Commission. (my partner says at this point, don't worry blokes, the missus will do most of the paperwork, haha). Settlement ending up happening on New Year's Eve which was a nice way to close off the year. After settlement the process of setting up our online banking was easy and the mobile platform (not app) works well too. Oh and of course the rates are great. Big saving on where we were before. Definitely recommend Well Home Loans.
Good interest rate....painfully slow process
Customer service was mostly friendly and helpful
Costs were pretty much as expected
Rate is very good
Took around 3 months from my first application to final discharge of two loans I consolidated into one loan which is very long I feel. I think I asked the staff around eight times that I wanted both of my mortgages discharged as part of the settlement process and still ended up having to do it myself which was both annoying and confusing.
If your happy to wait through a long process the rate is worth it. Mine was not so urgent so ok in the end.
Excellent Customer Service
Best rate of home loan at the time of purchasing my first investment property. John Ardilles is my loan manager and he's been nothing but exceptional in service. No questions were left unanswered and he has been keeping us updated every step of the process and has been very prompt in communication. A very nice surprise gift makes it even more personal. Hard to find a company with good customer service these days!
Fantastic experience with Well Home Loans!
John and the Well Home Loans team have been fantastic through every stage of the home loan process. This was my first home loan, and the application with them was really smooth. The team was very supportive and always willing to answer my questions in great detail. They offer amazing rates and service. I highly recommend Well Home Loans!
Questions & Answers
Some months ago, after many many hours of research and reading reviews etc, we took the first step of application with you, spoke to a representative over the phone, but needed to wait for more stability (one of us was part-time, but now full-time) before completing the online interview. We are a married couple 52yrs and 31yrs of age, full time employees with a solid savings track record. We want a short term loan for 14yrs (before retirement age of the elder) with options of additional payments. We have approximately 40-50% deposit for a first home up to $500k (maybe more on both counts, this is conservative). Our credit ratings are spotless. The quicker it's paid off the better for us, we just need future home security. Our main concerns are the shortness of the term of the loan and its small total amount (comparatively), age of the elder lender and loan non-approval affecting credit ratings. We saw the one star review from shaun from 3 months ago: 'Avoid Avoid, Unethical and Dishonest' and found ourselves shocked and disheartened to read it, they seemed like a sure thing and honestly it give us cold feet. In juxtaposition, reading your reply whereby you actually took responsibility for the problem and apologized is a very rare thing and shows how much you do care. A very honorable and desirable quality, if true. Still, it's a scary thing for us and we need some reassurance before we proceed. This is of vital importance to our lives and future.
To go through a broker would reduce our risk, but probably cost us more. To proceed with Well Home Loans would reduce our costs, but seems more risky. Importantly though, we are likely dealing with people who actually care with Well Home Loans. Can you please address our main concerns and also give considered responses to the body of this converse. Kind regards.
Thanks for your question, it’s always great to see potential homeowners do their research, we’re great advocates for financial literacy and can’t stress how important it is for people to research!
Hi there, we are looking to refinance our loan and switch to an equity loan. Our LVR is around 60-65%. We also want to add a $40k home Improvement, so we have these funds after the refinance available to us. We are with one the Big 4 on a P&I loan, and have never missed a repayment in 16 years. We tried to get a better deal and while the did come down more than we expected, it is nowhere near you guys.. Before we drop you guys a line, does all this sound doable? TY, Craig
Thanks for asking about your situation and glad to hear that our home loans can still beat the banks best offer! The info that you've provided certainly seems like we can help however, l...ike any question, it all depends on the details. We don't do full construction loans (yet!) though we've certainly been able to provide funds for home renovations (non structural renos). It will also depend on what your definition of an "equity loan" is - some people refer to this as meaning a line of credit (which we don't do) though others have just wanted to unlock equity in the home to take some cash out and put it towards another purpose which we can do. Having such a a low LVR is also great! While on the surface it would seem that we can help, we'd definitely recommend talking to the team and they can go through your individual situation on the phone in more detail to make absolutely sure that we can help. As part of our service, you can use this link to book a time to chat with the team directly - https://wellmoney.link/book-pr
Do you lend to people on a disability pension with a very good LVR (Roughly 50%, so zero risk) and a current mortgage with proven AAA Credit history and zero missed payments? (I am 40 years of age only)
We are able to lend to people who have different sources of income and a disability pension can be an acceptable source of income for our loan. Having said that, there are some pol...icy rules that we have around this topic and as each persons situation is unique, it's best to have a chat with our home loan experts to make sure that we are able to help with your situation.
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