Excellent customer service and very responsive
I have enjoyed working with the Well Home Loans team for the past 4 years. They have done a couple of mortgages for me and I find the team very knowledgeable, responsive, and incredibly customer service focused. The underwriting process is quite seamless and the Well team remains in constant communication throughout the underwriting process. Their rates are quite competitive and I find the team to be quite genuine, a rarity in the commoditized mortgage sector.
Personalised professional service from start to finish
Michael Lazari assisted my husband and I with out home loan from start to finish. He offered helpful advice, personalised and professional service and went above and beyond in all our encounters. He got a great rate for us and we were very satisfied with the whole service provided.
We hightly recommend Well Home Loans and rate Michael 11/10.
We were purchasing our first home and found Mick to be informative, responsive and friendly. The fees charged were as stated on the website i.e. there were no hidden charges. I’d definitely recommend Well if you’re looking for personal service and a competitive rate.
Couldn't be happier!
Not only the best interest rate I could find but also has more features than any other product with similar rates. Financially backed by Adelaide bank so you have peace of mind. Very helpful customer service
Changed over about 6 months now. The transfer was straightforward and easier than my previous refinance experience. My former lender couldn't really improve the variable rate.
So far, so good. Hopefully the variable rate stays competitive for existing borrowers and it certainly has so far.
After seeing rates reduce this year. I requested a rate review. In the past from other lenders this was followed with an invitation to fix a rate but no reduction on the variable rate. Therefore, I had to change lenders to get a better variable ra...te. On this occasion. I was offered a competitive reduction. The query was responded to and actioned very quickly. If this response continues in the future. I’ll never need to change lenders to get a better rate.
Couldn’t have been better
First time buying a house and Mick held our hand the whole way, couldn’t have been a nicer and more helpful guy really. Additionally they have really good rates which is why we originally went with Wells. I have been recommending both Wells home loans and Mick to my friends.
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Great rate and helpful customer service
We dealt with Glenn for everything, this was a purchase of our home and we were between moving states and jobs. Glenn was very helpful in answering all of our many questions! We got a great rate and would highly recommend Glenn and the company!
Good service and product
We found Mick to be friendly and helpful and quick to respond. Process seemed a bit lengthy but got a great product and rate at the end so very happy customers.
A fantastic customer service.
Easy to access a person when required. no waiting on phone. Friendly customer service, everything streamlined and an easy online process to settlement. Michael Lazari was fantastic, always there to explain and guide on what is happening and required. The rate changed during my application process. Mick updated it during the process and got me a better rate. Strongly recommend Well Home Loans and Mick.
Helpful and prompt responses
Steven helped my loan refinance process and then Mick took over. They both made the whole refinancing process so easy. Mick was always responsive via emails and was in contact via phone when needed. Mick explained the whole process and was always happy to answer my queries. Would recommend.
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Very helpful and supportive with our home loan.
The Well Home Loans team was fantastic and supported us both through the whole process. Glenn was brilliant. We would highly recommend him and the company it was a very smooth process.
Home loan refinance
Very obliging and cooperative team; they don't leave working customers at the mercy of business hours to get a response. Application process seems a bit long winded but is worth the wait. Web based document submission makes things easier. Just remember to keep all your source doc's in one folder to make it easier when you go to re-fix.
Everything went very smoothly
The customer experience was really great. Steven got us started and then we continued with Glenn.
Glenn replied our messages really fast and the responses were to the point. I was a bit worried about the fact that it was going to be all online communications, but we also had the occasional phone call and the whole process was also quite fast, without any surprise fees. Loan rate is very good.
Happy to recommend the service!
If I were to point out something that could improve: they don't mention split loans as an option, but it's possible.
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Made buying our first home easy
Mick from Well Home Loans went above and beyond our expectations from the very start of us applying for our conditional approval. Communication was straightforward and transparent and I often received a reply to my queries the same day. Mick was very professional and a pleasure to deal with. Once we had signed a contract, unconditional approval came in about 4 days which took a lot of stress out of quite a stressful time.
We would recommend Well Home Loans to anyone. They have one of the best rates on the market and find their online banking platform easy enough to use.
Thanks Mick for all of your help.
- Sarah and Jack
5 Star Experience on Home Loans
We applied the loans online and throughout the process, our loan consultant Michael Lazari has been really helpful and service is so professional. We especially feel much appreciated given the timely service during the Xmas holidays period. Recommended this loan provided 10 out of 10.
A Great support
Glenn was very helpful, and answered all the question we had. We got all everything we asked for, and yes Very satisfy with the loan. I would recommend Wells home loan to anyone..
I applied my home load online, from the start to settlement date, Michael Lazaro have been very patient and helpful during process period, his expertise and like helping people attitude has moved me and I am really appreciated for his professional and friendly warm service, I would love to recommend Well HomeLoan as long term cost reduction HomeLoan plus wonderful service...
Thank you Michael for all your help, really happy with your great service!!!
Easy to switch home loan, Great service
I was introduced to well loan by my colleague. I did submit my form to refinance my 2 loans. Online submission is easy and Well loan lender officer Glenn was very helpful throughout the process. He provided regular update. Will use them again.
Great service and great interest rate from Well Home Loans
I applied and was approved for a variable home loan from Well Home Loans. The online loan application process was easy , quick and straight forward. I dealt with Glenn from start to finish. Glenn is responsive, trustworthy and a great communicator. I needed a quick conditional loan preapproval prior to auction and Glenn managed to process my loan application and provide conditional approval within 2 business days. Well Home Loans cannot be beaten - lowest variable interest rate in the market, full featured loan with redraw and 100% offset accou...nt for only $10 per month. Great service, interest rate and loan features. I have already recommended Well Home Loans to my friends and one has recently refinanced with Well Home Loans. Great work Glenn and Well Home Loans. Michael
Accurate service.....lower rate
Took little bit time for application process but Accurate service and lower interest rate for variable loans in the market. Quick easy and Smooth transfer of the loan. Good customer service .
Amazing service and low interest rates
We're very luck because we found Well Home loans who provide amazing service and low interest rates.
A big thanks to John Ardiles and we will definitely refer Well Home loans to other home buyers we know.
Low interest rate with good service
Very simple and smooth transition of switching the home loan to well home loans. Guided well and received prompt response in time. Fully satisfied with the low interest rate and excellent customer service from entire team, specially thanks to Steve and Glenn. I am very glad to recommend them to others.
The reviewer stated that an incentive was offered for this review
Great guided service with very low rates
Great service which guided me through the process. Very low rates and very low fees, and Well tried to ensure that costs were kept low the entire way through. Compared to competitors such as tic:toc this was much easier and felt like there was a human at the end of a line.
I found this company on Google whilst searching for low/competitive interest rates. The gentleman I had the pleasure of dealing with (Mick) was informative, friendly and very knowledgeable. Nothing was too much trouble and everything was finalised in a timely manner. I would have no hesitation in recommending this bank to any friend or family member.
Low rate & very pleased with my experience
I was initially drawn by the low interest rate and loan account facilities. As a first home buyer this was my first loan application process, which I found to be a pleasant experience. This was largely due to the quality of service provided by my loan officer, Glenn. Communication was courteous, prompt, attentive and transparent. Glenn was understanding of my situation as a first home buyer and provided clarity to my questions when it was needed. As a result, there was a sense of ease with regards to the financing aspect of purchasing my first ...home. There were no unexpected extra costs or issues in the loan application process. I am satisfied with the rate I received for this loan. I find that the yearly costs of the loan product suits my needs without unnecessary package expenditure on account fees, credit cards etc. As long as they are comfortable with the idea of an online lender, I would easily recommend Well Home Loans to my friends, colleagues and family. I hope my positive experience so far continues while servicing my loan.
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