Our settlement for my refinance was completed with Well Home Loan today, over all I'm very happy with the experiance and the result.
I`m sure we were not the most cleanest applicant on the book but they still gave us a chance and worked patiently with us to reach the settlement. We also really liked about that on the initial application online, they gave us the clear estimated cost of our refinance including so called hidden costs and no charges to evluatuion of ur property and it came back good for us.
Down side will be that after uploading...all the initial documents online, they took nearly two weeks to first rep to contact us. Also they made some error on the final contract and redo some of them but we were not in rush and we settled on the initial targeted settlement date so won't dedact star for that. Thank You Well Home Loan and we hope your rate stay as competitive as now so we don't have to leave.
Over conservative and heartless lender
Time wasted as Well is backed by Bank Adelaide.
Both Well and Bank Adelaide are so reluctant about bonus payment and they even ask the employer to issue assurance in COVID-19, well done. The test criteria are set to turn you down with 5.5% interest and high monthly expense assumptions. In the end, you will be borrowing at less than 5 years of base salary.
Heartless lender, wouldn't recommend to anyone. Came here by word of mouth from OzBargain but clearly they do not deserve any reward and good borrowers at all. Will see how they survive in the future.
Great interest rate and service
I did a lot of research when looking for a home loan and ended up choosing Well Home Loans due to their low interest rate and great reviews. I definitely wasn't disappointed! The only negative I can say is pre-approval took about a week longer than we were initially advised, so ensure you give yourself enough wiggle room with timing. Other than that the experience was absolutely flawless. Glenn was friendly, very quick with correspondence and incredibly helpful - there wasn't a single question I threw at him that he couldn't answer. Thank you for helping us buy our first home!
what a fantastic experience
Working with Well Home Loans is how banking and financing your mortgage should be. All the biggies have a big lesson to learn. Mick was so helpful and communicative. I knew exactly where I was every step of the way. Mick helped us understand what to expect, when it would happen and followed-up to ensure it happened that way.
Well Home Loans also offers possibly the lowest interest rates in the market with an offset account on a fixed rate home loan to boot......
When our previous loan provider was grandstanding and refusing to settle, Mick an...
Great service and value
Well Homes Loans were pleasant to deal with from pre-approval all the way through to final settlement. The customer service provided was first rate and very professional. Their mortgage rates are very competitive and potentially the lowest in the market right now. Having access to an offset account with a fixed home loan is a bonus feature that's not usually offered by the larger banks.
The loan application was looked into closely rather than waved through. This is not uncommon compared to other banks and it is reasonable given the low rates on offer. I would definitely recommend.
- Verified customer
Amazing value, all the bells and whistles and very helpful staff
Very glad to have found Well Home Loans to help me fund my first home purchase. Glenn was very professional, easy to reach, responsive and provided me with all the needed details every step of the way. Glenn was very helpful guiding me through the process of a private treaty without a real estate agent. The interest rates are the lowest on the market and there is no doubt I will refinance again for a second investment mortgage with Well Home Loans and recommend this professional team to others.
Completely satisfied with this service. So seem less and easy- Michael was brilliant to work with and helped us through all the steps. Very pleased to have a significantly reduced rate. I highly recommend well home loans and their amazing stuff for a stress free approach to banking.
Great honest genuine guys that go the hard hard. Highly recommended
I had contacted them in April and got refinanced in June. Throughout the process the front office and Michael L have been a delight to deal with.
The company is honest and treat you like a Pierson rather than just another customer.
Great customer service!
We wanted to get the best interest rates for our two homeloans so we chose Well Homeloans. The changeover was surprisingly easy and straight forward.
The best part was the amazing customer service. Easily the best customer service I have come across in years.
Now I can't believe we put up with Commonwealth for so long.
- Verified customer
Great customer service and low interest rates
From start to finish Michael at Well Home Loans made the online application very easy by keeping me updated throughout the process.
His customer service and simple explanations of how far through the application I was, fees to be expected and wait time for the refinancing to finalize made it a relaxed experience.
The rates I now have are the lowest I have ever had (2.47% variable and 2.69% fixed 5 years) or even heard of, many thanks to Michael and Well Home Loans
Great customer service and overall experience
Refinanced with Well Home Loans and the process was 100% online, easy and straightforward. Great communication with Glenn, responsive and customer focused.
Highly recommended for everyone who wants to get great rates and interact completely online.
Excellent rates, great product. Highly recommend.
Overall, we are very happy we decided to move ahead with Well Home Loans. My wife and I have a sizable portfolio including multiple investment loans. The rates are extremely competitive - and the product features are excellent. Not many lenders allow 100% offset on a fixed rate loan - but Well Home Loans does. The fixed rate was also significantly better than what our previous lender could offer. The fees were not zero, but they also were not unreasonable.
The only criticism is that the application did take a while to progress. We applied day...s before the COVID-19 pandemic started - which likely impacted their approvals process (staff working from home etc). However, once it did get moving, the process was smooth. Our Senior Assessment Officer (John) was very helpful and nothing was ever too much trouble. We asked plenty of questions - and John was always able to answer competently. Paperwork and settlement were all straight forward. Internet banking is basic - but it does all the important things. One improvement would be to have support for New Payments Platform (including PayID and Osko). Overall, we are happy and would certainly recommend Well Home Loans.
Excellent service and rate. Very happy
We recently purchased and I was working with a broker. They weren't able to beat the rate from Well home loans so I thought, why not, let's give them a go. The process was similar to with a broker but with less mucking around. In this day and age, you can get the best rate just by googling or using the comparison sites.
Working with Glenn was great, always attentive, responded to emails after hours and on weekends. couldn't ask for anything more.
Also happy that they do pass on the rate reduction to all their customers, not just the new ones.
Perfect refinancing experience through Well Home Loans
Absolutely brilliant customer service with Mick L who led us through the application with patience and transparency. (Thanks also to Andrea T for the initial guidance and responses to our questions)
No unexpected costs and their rates obviously beg the question, why go with any of the big 4 banks?
Very impressed with the whole experience and would happily recommend to anyone.
Questions & Answers
Hello. My husband and I are first home buyers and looking to buy a house to live in. We have 93,000 deposit and loooking into a house around 610,000. Since we don't have 20%, how much interest rate can we have and also would like to know how much LMI are we to expect.. thanks
Well HQ.Well Home Loans
Hi there dane,
Nice work saving up for your deposit and it's always exciting looking for your first home! We have different rates for both Fixed rate loans and Variable rate loans and you can see those on our website (https://www.wellhomeloans.com.au/home-loans/buying-a-house/). We do have different rates based on your LVR (if you're not sure what this is - learn more here: https://bit.ly/2JGtML8) and that will determine what sort of rate you could be eligible for. When needing to get an LMI quote, this is something that's best done with the help of our home loan consultants as it's usually based on your loan amount - give them a call on 1300 899 724 or drop an email to email@example.com and they will be able to help.
Hi dear Well Home Loans team,
My wife and I intend to build our first home next year, with a holding deposit paid for a block of land that will title early in 2021. As we will not have a full 20% deposit, my family who own a home offered to serve as guarantors to help us avoid paying the LMI. Can we apply for a loan with a guarantor?
Thank you in advance for your response,
Well HQ.Well Home Loans
Hi Damir36, congrats on the first home! It's nice that your family is able to help you out as well in order to avoid the LMI costs. The type of loan you're looking for is a normally referred to as a family guarantee loan and unfortunately we don't provide those. To double up, we also don't have construction loan products available at the moment. We're not too sure who would be a good lender so we would highly recommend looking for the services of a mortgage broker who can help you to find a lender that offers a construction family guarantee loan. Best of luck and we hope you find someone that's a great fit for you.
Hi, my husband and I are seniors and wishing to buy into the housing market, he is 69 and I am 62 and we lost everything in the GFC so dont have any property. Is it possible to borrow if we are this age?
Well HQ.Well Home Loans
Thanks for reaching out! Sorry to hear about your troubles during the GFC, it was a pretty tough time for a lot of people. Regarding getting a home loan through Well and seeing if you're able to borrow at those stated ages, it will be best to chat with our home loan experts. With the responsible lending obligations imposed on lenders, this has become more of an issue with regards to lending near retirement age (regardless of whether someone wants to retire or not!). You can get in touch with the team on 1300 899 724 or send a message https://www.wellhomeloans.com.au/contact-us/
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