Excellent service and fantastic rates
The refinance of our home and investment unit has recently completed. It wasn't a simple 2 for 2 refinance because we're looking to retire in a few years and we needed to restructure so that we would easily be able to sell the unit. The process was made pretty painless with the help of Glenn. Towards the end, Glenn was away for a bit but John stepped in to ensure the process kept moving and then handed back to Genn to finalise.
Most lenders claim that they are there to help their customers ... these guys REALLY ARE.
And the low rates are about to drop another 0.25% - thanks guys.
Professional service and diligent team - operating at a level well above their competitors
The team at Well Home Loans offer a unique combination of highly competitive rates coupled with excellent customer service - so often hard to find in the market. I am a chartered accountant and work with many finance professionals and was pleased by the diligence, knowledge and responsiveness of Glenn and Patryk in particular over the refinance process. This is a professional team operating at a level well above their competitors. Highly recommend.
Grateful for excellent customer service and low interest rate
Glenn and the whole Well Home Loans staff have provided me with excellent service throughout the whole loan refinancing process, from loan application to the final settlement. Since this was the first time we did a refinancing of our home loan, we initially thought that it would be fraught with too many complexities. However, it turned out that those were straightforward, and I need not have to get a time off from my job to be able to comply with those requirements.
Glenn and the whole Well Home Loans staff had been very supportive throughout...the whole process and provided their utmost guidance. In the end, I’m so happy with the outcome, very low interest rate and excellent customer service. The interest rate during final settlement is, in fact, even lower than what was initially provided during the loan application process! Thanks Well Home Loans and more power!
My experience with Well Home Loans was horrible, I just wasted my time & effort. Even though they offer cheap rates, this finance provider cater for selected clientele. Good for people who work Monday to Friday with fixed salary. They don't consider people work on rosters / on wages / on fringe benefits. Also, they consider only desktop valuation. They don't conduct a physical valuation.
Excellent service setting up refinance loan
I dealt with Brett and John to organise a refinance of my home loan (previous lender would not match Well's rates). The service was excellent, above expectations. They made the effort to progress my application while I was on holiday, and kept me updated throughout the process, and were quick to respond to any questions. I have been recommending Well Home Loans to others, which is imho, the highest form of praise. Please keep up the brilliant work!
Excellent experience all round
We refinanced our home loan and investment loan with Well Home Loans and it was a completely smooth and stress free experience. Glenn and his team did an excellent job taking care of everything from start to finish.
Glenn kept us updated throughout the whole process and was completely professional and upfront about everything.
The end result is that we are now saving thousands of dollars each year.
A huge thanks to Glenn and the whole team at Well Home Loans
best home loans we have found to date
Generally I am quite hesitate to write reviews for a loan provider, particularly during the first few years of engagement ( which you may call it ' honeymoon' period). But I am happy to rate highly Well Home Loan though I did find the application form a bit time consuming to complete which is the only negative I can think of. I am so happy that I take the effort searching and find Well Home Loan, taking time to complete the online application ( be honest, I was at a point, thinking of giving up, but the client manager kept me engaged to the e...nd). This loan provider is quite different from others we have dealt with ( so far we have had 5 others). Each customer gets real time looked after by a designated client account manager. We can email, call our client manager ( John A.) direct to seek clarification and guidance whenever needed ( seriously whenever needed, including during oversea trips when we felt hesitate to log in and John responded and helped checking &update our fund movements). Their interest rates are one of the few best on the market, while their services do not comprise. With the recent RBA rate cuts, it's been a pleasant surprise to receive email updates from their CEO advising their would consulting their provider to see if we could benefit from the rate cut and then subsequent emails advising they would pass on the cuts. It seems that they are determined to be the customers' best choice, I am confident to say. Keep the good work !
Perfectly helpful and excellent mortgage rate.
Glenn was very helpful from the outset, and the Well Home Loans online portal is very easy to use. I got an excellent mortgage rate and the process was far easier than I expected, and certainly easier than other experiences I've had with other organisations.
Well Home Loans
Well Home Loans has a great rate and loan features. In addition, their customer service is excellent - they were always available to answer my queries.
Most importantly Well Home Loans is transparent and clarified anything that wasn’t clear to me at every step throughout my refinance.
Thank you John and the rest of the crew at Well.
A peace of mind deal
Glenn and the team had been really responsive and professional throughout the journey.
Their exceptional service and response time really make them stand out. I highly recommend them to the folks and wish them success in the years to come. The rate offered was market competitive and there were no hidden costs revealed later on.
Questions & Answers
I'm planning to buy a house and land package and I wonder if Well has home loans for this purpose.
Well HQ.Well Home Loans
Hi ayasalah89, unfortunately we don't have house and land package loans available.
Hello. My husband and I are first home buyers and looking to buy a house to live in. We have 93,000 deposit and loooking into a house around 610,000. Since we don't have 20%, how much interest rate can we have and also would like to know how much LMI are we to expect.. thanks
Well HQ.Well Home Loans
Hi there dane,
Nice work saving up for your deposit and it's always exciting looking for your first home! We have different rates for both Fixed rate loans and Variable rate loans and you can see those on our website (https://www.wellhomeloans.com.au/home-loans/buying-a-house/). We do have different rates based on your LVR (if you're not sure what this is - learn more here: https://bit.ly/2JGtML8) and that will determine what sort of rate you could be eligible for. When needing to get an LMI quote, this is something that's best done with the help of our home loan consultants as it's usually based on your loan amount - give them a call on 1300 899 724 or drop an email to firstname.lastname@example.org and they will be able to help.
Hi dear Well Home Loans team,
My wife and I intend to build our first home next year, with a holding deposit paid for a block of land that will title early in 2021. As we will not have a full 20% deposit, my family who own a home offered to serve as guarantors to help us avoid paying the LMI. Can we apply for a loan with a guarantor?
Thank you in advance for your response,
Well HQ.Well Home Loans
Hi Damir36, congrats on the first home! It's nice that your family is able to help you out as well in order to avoid the LMI costs. The type of loan you're looking for is a normally referred to as a family guarantee loan and unfortunately we don't provide those. To double up, we also don't have construction loan products available at the moment. We're not too sure who would be a good lender so we would highly recommend looking for the services of a mortgage broker who can help you to find a lender that offers a construction family guarantee loan. Best of luck and we hope you find someone that's a great fit for you.
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