Fantastic service, great rates
I settled with Well Home Loans today thanks go my home loan officer, Glenn Cremin.
The loan itself is one of the lowest I've seen around and Glenn has been absolutely fantastic in the process of me getting the loan. He was prompt with his communication and helpful in guiding me through the whole process.
Thanks again guys!!
I settled with Well Home loans this week and I have to say that the service I received from Glenn Cremin was exceptional. My previous lender was a little challenging but Glenn was very reassuring and ensured that settlement occurred in accordance with the timelines I needed to meet. They do use a service www.bankstatements.com.au in order for you to provide details of your account history which is a great idea but I found that it was hit and miss. Overall though, this is a minor concern. With market leading rates and great customer service you've got nothing to lose.
Excellent Service from Glenn Cermin
Glenn has been instrumental in our application as he has been very responsive throughout the whole process.
He has made the process a whole lot easier to understand even if everything was just done via phone calls/emails.
Fantastic Service A Quick and Easy Loan
I was a bit unsure about refinancing to Well Home Loans.
Having read the reviews here and knowing they were backed by Bendigo/Adelaide Bank I decided to give them a go.
Well from the outset the service was superb. I completed the initial online pre-approval and a day later received a phone call from Patrick which I missed. I called back because I had a couple questions and was greeted by name by Patrick, no need to wait on hold and talk to a million different people.
Next I was transferred to John the Senior Loan Officer another smooth proces...
Great Customer Service, Great Rate
John from Well Homeloans was incredibly helpful, friendly and professional. The process to refinance was very easy, great turnaround time and they went out their way to make it as quick and painless as possible.
2nd time using Well home loan
This is my 2nd time using Well home loan. The customer service is exceptional. The low rate is as advertised. that is why I go back to use Well again the 2nd time. Highly recommend Well.
Friendly, efficient and responsive.
The team at Well Home Loans was friendly, efficient and responsive. As a first home buyer, they provided us with peace of mind by being very clear about the process at each step. Plus, their fixed rate product with full offset account was a rare find. I am very happy with my experience to date.
Great rate and experience
The application process was seamless. I was re-financing and had previously spoken to some other major lenders. The other lender's process was awkward and frustrating (questions from a list that weren't relevant). I had no issues going through the information needed and process with Well Home Loans. Great rates and engagement.
Possibly the best product in the market and great service too
I recently refinanced my mortgage with Well Home Loans and very satisfied with the service. Glenn and his team were fantastic and I was updated at every step of the process - this was a painless process. I would highly recommend it to others.
Excellent Product, Cheap rate, even better people.
I had some issues getting credit because of a problem with a work related credit card.
Well Home Loans saw past this, and gave me a great loan.
I love my new house.
Definitely give them a try.
So far so good, ticks all the boxes
Most competitive homeloan and offset account around. Glenn and the rest of the staff have been exceptional and made this the easiest refinance ever. Talking to Adelaide bank in relation to the offset account has been great and feeling very satisfied with the decision.
Already started spreading the word!!!
Lowest interest rate and excellent service
Well offered the lowest interest rate I could find on the internet for an investment loan, and I did a lot of research. Friends of mine paid brokers and they didn't get as good a rate. Support and service from Glenn was excellent. He is responsive, helpful, communicative and answered my many questions over the application and settlement period. The process was smooth and without stress. Highly recommend the Well team.
7 star to Mick
Well done to wellhomeloans and Adelaide bank. You are the best. Most competitive rates with amazing customer service. We worked on our refinance application with Mick who was amazing, knowledgeable and very responsive. Our experience was so great that we went again with wellhomeloans for our investment loan. Sensation service from Mick and the overall team.
Great result and great service with Well
Applied online to check loan options with a range of providers - Well was head and shoulders above. A comprehensive application process, Well was the only one that actually properly looked into our assets etc, rather than giving an automated response based on limited info. Service from Glenn was attentive, helpful and friendly. And the result was a really good rate, better than we had hoped. Thanks Glenn and Well.
The whole process was handled very efficiently by Mick and there was great communication throughout. Mick was proactive about getting the deal done as quickly as possible, and I couldn't be happier to have switched to Well Home Loans
Questions & Answers
HI, we are looking to refinance approx. $150,000 but split, part variable and part fixed with several offsets on the variable and redraw capabilities. Is this scenario something you can package?
On our Well Balanced home loan we can accommodate split loans (part fixed, part variable) and we also allow multiple offset accounts (though each one will attract the standard offset fee). The only issue we would have with your scenario is that our current minimum loan amount is $200,000.
Thank you, how much are the standard offset fees? We currently enjoy fee free offsets accounts.
No worries Cody,
Our 100% Bank-backed offset account attracts a $10 per month fee and you also get access to a Visa Debit card for using your offset. The offset account itself sits with a major bank so it's protected as per the Financial Claims Scheme and not a sub-account like other non-bank providers. There's also no change to our interest rates to include an offset account.
Hope that helps!
I’m just wondering if you can pay more off the home loans as they are all fixed. Thanks, Rosemarie
Yes you can. Adelaide Bank allow $20K per year in extra payments over and above the monthly minimums if you want to do that.
Hi Rosemarie, as Dave has pointed out (thanks Dave!) you can make up to $20k in extra repayments per year on a fixed rate loan. One unique feature of our fixed loan is also the ability the add a 100% bank backed offset account too! Not many other lenders will let you do that but you can with a Well fixed rate home loan.
Ok thanks but do you pay a charge for paying extra?
I'm planning to buy a house and land package and I wonder if Well has home loans for this purpose.
Hi ayasalah89, unfortunately we don't have house and land package loans available.
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