Best homeloan experience so far!
Michael has been amazing. So glad to have left my broker, and to be guided by someone who does not receive commissions and does care. Fantastic rates, though less upfront fees would always be appreciated. I hope the after settlement experience will be as great as the pre settlement. Thank you for making the homeloan industry more transparent!
Mick L was awesome from start to finish, he could not do enough to help out, would highly recommend. Rate is awesome and whole process was smooth online. Thanks Dale
The team at Well Loan Home Loans were very professional and diligent in my dealings with them. The rate they offered was very competitive and no question or query was too much for them to answer.
Would highly recommend!
Over conservative and heartless lender
Time wasted as Well is backed by Bank Adelaide.
Both Well and Bank Adelaide are so reluctant about bonus payment and they even ask the employer to issue assurance in COVID-19, well done. The test criteria are set to turn you down with 5.5% interest and high monthly expense assumptions. In the end, you will be borrowing at less than 5 years of base salary.
Heartless lender, wouldn't recommend to anyone. Came here by word of mouth from OzBargain but clearly they do not deserve any reward and good borrowers at all. Will see how they survive in the future.
great rate and service
Glenn finished off the excellent work of others during the process. Online process is easy to use and the information provided keeps you informed as you go. Highly recommended and great interest rates.
Great interest rate and service
I did a lot of research when looking for a home loan and ended up choosing Well Home Loans due to their low interest rate and great reviews. I definitely wasn't disappointed! The only negative I can say is pre-approval took about a week longer than we were initially advised, so ensure you give yourself enough wiggle room with timing. Other than that the experience was absolutely flawless. Glenn was friendly, very quick with correspondence and incredibly helpful - there wasn't a single question I threw at him that he couldn't answer. Thank you for helping us buy our first home!
what a fantastic experience
Working with Well Home Loans is how banking and financing your mortgage should be. All the biggies have a big lesson to learn. Mick was so helpful and communicative. I knew exactly where I was every step of the way. Mick helped us understand what to expect, when it would happen and followed-up to ensure it happened that way.
Well Home Loans also offers possibly the lowest interest rates in the market with an offset account on a fixed rate home loan to boot......
When our previous loan provider was grandstanding and refusing to settle, Mick an...
Great service and set up
Transferred home loans after 15 years elsewhere to take advantage of lower rates on offer. Did plenty of research and Well had outstanding reviews - My experience lived up to the reviews - great service and plenty of assistance through the process.
- Verified customer
Amazing value, all the bells and whistles and very helpful staff
Very glad to have found Well Home Loans to help me fund my first home purchase. Glenn was very professional, easy to reach, responsive and provided me with all the needed details every step of the way. Glenn was very helpful guiding me through the process of a private treaty without a real estate agent. The interest rates are the lowest on the market and there is no doubt I will refinance again for a second investment mortgage with Well Home Loans and recommend this professional team to others.
Completely satisfied with this service. So seem less and easy- Michael was brilliant to work with and helped us through all the steps. Very pleased to have a significantly reduced rate. I highly recommend well home loans and their amazing stuff for a stress free approach to banking.
Great honest genuine guys that go the hard hard. Highly recommended
I had contacted them in April and got refinanced in June. Throughout the process the front office and Michael L have been a delight to deal with.
The company is honest and treat you like a Pierson rather than just another customer.
Great customer service
Simple application process. Stress free and great customer service especially from Glenn.
I would thoroughly recommend Well Home Loans.
Was a pleasure doing business.
We have a fantastic interest rate of 2.09% for the next three years.
Great customer service!
We wanted to get the best interest rates for our two homeloans so we chose Well Homeloans. The changeover was surprisingly easy and straight forward.
The best part was the amazing customer service. Easily the best customer service I have come across in years.
Now I can't believe we put up with Commonwealth for so long.
Great customer service and overall experience
Refinanced with Well Home Loans and the process was 100% online, easy and straightforward. Great communication with Glenn, responsive and customer focused.
Highly recommended for everyone who wants to get great rates and interact completely online.
Excellent rates, great product. Highly recommend.
Overall, we are very happy we decided to move ahead with Well Home Loans. My wife and I have a sizable portfolio including multiple investment loans. The rates are extremely competitive - and the product features are excellent. Not many lenders allow 100% offset on a fixed rate loan - but Well Home Loans does. The fixed rate was also significantly better than what our previous lender could offer. The fees were not zero, but they also were not unreasonable.
The only criticism is that the application did take a while to progress. We applied day...s before the COVID-19 pandemic started - which likely impacted their approvals process (staff working from home etc). However, once it did get moving, the process was smooth. Our Senior Assessment Officer (John) was very helpful and nothing was ever too much trouble. We asked plenty of questions - and John was always able to answer competently. Paperwork and settlement were all straight forward. Internet banking is basic - but it does all the important things. One improvement would be to have support for New Payments Platform (including PayID and Osko). Overall, we are happy and would certainly recommend Well Home Loans.
Excellent service and rate. Very happy
We recently purchased and I was working with a broker. They weren't able to beat the rate from Well home loans so I thought, why not, let's give them a go. The process was similar to with a broker but with less mucking around. In this day and age, you can get the best rate just by googling or using the comparison sites.
Working with Glenn was great, always attentive, responded to emails after hours and on weekends. couldn't ask for anything more.
Also happy that they do pass on the rate reduction to all their customers, not just the new ones.
Perfect refinancing experience through Well Home Loans
Absolutely brilliant customer service with Mick L who led us through the application with patience and transparency. (Thanks also to Andrea T for the initial guidance and responses to our questions)
No unexpected costs and their rates obviously beg the question, why go with any of the big 4 banks?
Very impressed with the whole experience and would happily recommend to anyone.
Excellent service and fantastic rates!
John was extremely professional and thorough in his approach. I almost halved my mortgage commitments by switching away from the Big 4 trading banks.
No extra costs or surprises in getting the loan.
Extremely happy with the rates for the owner occupied and investment loans
Attractive rates with excellent service
I refinanced my home loan through Well Home Loans. They offered me the most attractive rate available in the market. All staff (especially Glenn Cremin) was very helpful and responsive. My questions (and I must says I asked many questions) were promptly resolved. Very happy with the service.
Great result - would recommend to others who are comfortable with phone / online banking
I applied for a home loan with Well because they offered the best rates and features for my needs. There is a learning curve associated with applying for a loan and going through the process online / over the phone, but John (the loan officer looking after my application) was very responsive and helpful. Overall I would recommend as the benefits of the lower rates outweigh the challenges of the 'remote' application.
Questions & Answers
I’m just wondering if you can pay more off the home loans as they are all fixed. Thanks, Rosemarie
Yes you can. Adelaide Bank allow $20K per year in extra payments over and above the monthly minimums if you want to do that.
Well Home Loans
Hi Rosemarie, as Dave has pointed out (thanks Dave!) you can make up to $20k in extra repayments per year on a fixed rate loan. One unique feature of our fixed loan is also the ability the add a 100% bank backed offset account too! Not many other lenders will let you do that but you can with a Well fixed rate home loan.
Ok thanks but do you pay a charge for paying extra?
I'm planning to buy a house and land package and I wonder if Well has home loans for this purpose.
Well Home Loans
Hi ayasalah89, unfortunately we don't have house and land package loans available.
Hello. My husband and I are first home buyers and looking to buy a house to live in. We have 93,000 deposit and loooking into a house around 610,000. Since we don't have 20%, how much interest rate can we have and also would like to know how much LMI are we to expect.. thanks
Well Home Loans
Hi there dane,
Nice work saving up for your deposit and it's always exciting looking for your first home! We have different rates for both Fixed rate loans and Variable rate loans and you can see those on our website (https://www.wellhomeloans.com.au/home-loans/buying-a-house/). We do have different rates based on your LVR (if you're not sure what this is - learn more here: https://bit.ly/2JGtML8) and that will determine what sort of rate you could be eligible for. When needing to get an LMI quote, this is something that's best done with the help of our home loan consultants as it's usually based on your loan amount - give them a call on 1300 899 724 or drop an email to email@example.com and they will be able to help.
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