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Well Home Loans

Well Home Loans (page 5 of 6)

4.8 from 127 reviews · View Statistics

Reviews

4.8

108 reviews
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Brenton M.

Brenton M.Greater Melbourne (Metropolitan), VIC

Best Rate & Great Service

published

Really happy with our experience so far with Well Home Loans. Mick and the team made the loan application process nice and easy. What more can you really ask for other that one of the lowest rates around. Defiantly worth the move away from the big banks

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Satisfied Customer

Satisfied CustomerGreater Melbourne (Outer), VIC

A breath of fresh air

published

After dealing with big banks for the last thirty years, I now know what a professional, competent, friendly and good value experience looks like. Well Homes have been a pleasure to deal with, and bent over backwards to make things work for us. Highly recommend.

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jwij

jwijGreater Melbourne (Metropolitan), VIC

Professional service and diligent team - operating at a level well above their competitors

published

The team at Well Home Loans offer a unique combination of highly competitive rates coupled with excellent customer service - so often hard to find in the market. I am a chartered accountant and work with many finance professionals and was pleased by the diligence, knowledge and responsiveness of Glenn and Patryk in particular over the refinance process. This is a professional team operating at a level well above their competitors. Highly recommend.

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resloosley

resloosleySydney Surrounds, NSW

  • 2 reviews
  • 1 like

Good Service with Great Rates

published
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MGC

MGCPerth, WA

  • 9 reviews

Very Happy. Great Service, Great Product & Good Rate

published

Initially, I went through a different company but later withdrew my application after poor customer service. As first time buyer, trust, transparency and honesty are very important. Fortunately, I found them with all ‘Well Home Loans’. I can’t speak highly enough of John & Bret’s efforts, and their patience taking the time to explain process and reassuring me at every stage. One or two other companies offered slightly better rates, but I found ‘Well Homes’ overall product was much much better. I highly recommend this company. We are very grateful for all help to purchase our first home. Thanks

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ben.buena

ben.buenaGreater Melbourne (Outer), VIC

Grateful for excellent customer service and low interest rate

published
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Ravi

RaviGarran 2605, ACT

  • 2 reviews
  • 1 like

Excellent service. Cheapest rate.

published

John has been very helpful throughout the process. Took a bit long to refinance but very happy with the end result. Definitely recommend well home loans for someone who is looking cheap rates and great customer service.

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Good interest rate....painfully slow process

published

Customer service was mostly friendly and helpful
Costs were pretty much as expected
Rate is very good
Took around 3 months from my first application to final discharge of two loans I consolidated into one loan which is very long I feel. I think I asked the staff around eight times that I wanted both of my mortgages discharged as part of the settlement process and still ended up having to do it myself which was both annoying and confusing.
If your happy to wait through a long process the rate is worth it. Mine was not so urgent so ok in the end.

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Sam

SamMetropolitan Adelaide, SA

  • 3 reviews
  • 3 likes

Hopeless

published

My experience with Well Home Loans was horrible, I just wasted my time & effort. Even though they offer cheap rates, this finance provider cater for selected clientele. Good for people who work Monday to Friday with fixed salary. They don't consider people work on rosters / on wages / on fringe benefits. Also, they consider only desktop valuation. They don't conduct a physical valuation.

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Phil

PhilGreater Melbourne (Metropolitan), VIC

  • Verified

Truly appreciative

published

Glenn and the Well Home Loans team were nothing short of amazing. This was my first home loan and I had been told the application process is the most challenging part of purchasing a property. The reality was the complete opposite. The application process was the simplest part of my property journey.

The guidance and tutelage provide by Glenn was exceptional. No questions were too hard to answer and complex matters were broken down into understandable and relatable terms. I am truly grateful of both Glenn and Well Home Loans for assisting me on my journey.

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Ivo

IvoSouth East Queensland, QLD

Best rates.

published

I am overall really satisfied. Glenn was responding to all my questions quickly enough and all went without complications, how it was planned. Thanks Glenn!
I am really satisfied with the rates. Up-front cost were higher then expected but still acceptable.

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CKX

CKXGungahlin 2912, ACT

  • 4 reviews
  • 2 likes

Excellent service setting up refinance loan

published

I dealt with Brett and John to organise a refinance of my home loan (previous lender would not match Well's rates). The service was excellent, above expectations. They made the effort to progress my application while I was on holiday, and kept me updated throughout the process, and were quick to respond to any questions. I have been recommending Well Home Loans to others, which is imho, the highest form of praise. Please keep up the brilliant work!

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dad_to_be

dad_to_beGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Awesome rate combine with awesome service

published

We refinance both our owner occupied and investment loan with Well Home Loan due to great rate advertised. The well home loan team has been assisting us the whole process of the refinance and made it looks easy he always go above and beyond with the process (even answer a phone call after work hours for a couple of question).
Great Rate, Great Service, can't recommended them enough

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Dev

DevPerth, WA

Excellent service and rate

published

Very pleased to refinance investment loans with well home loans. Communication with Glenn and response time was excellent and pleased with service. Glenn was advising every step and involved process by email.

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Mark.S - Melbourne

Mark.S - MelbourneGreater Melbourne (Metropolitan), VIC

Excellent experience all round

published

We refinanced our home loan and investment loan with Well Home Loans and it was a completely smooth and stress free experience. Glenn and his team did an excellent job taking care of everything from start to finish.
Glenn kept us updated throughout the whole process and was completely professional and upfront about everything.
The end result is that we are now saving thousands of dollars each year.
A huge thanks to Glenn and the whole team at Well Home Loans

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MHW

MHW

  • 3 reviews
  • 1 like

best home loans we have found to date

published
1 comment
Well Home Loans
Well HQ.Well Home Loans
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N.J.M.

N.J.M.South East Queensland, QLD

  • 3 reviews
  • 1 like

Excellent

published

My first time dealing with an online lender. John was great to deal with - more responsive than even my conveyancer and agent.

Thanks for your help and making things easier - and thanks for a great product.

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DDamjano

DDamjanoSydney, NSW

Extremely different to a bank, you’re treated like a valued client - Amazing!!!

published

The services Well homeloans provide are very unique and personable. You have direct contact with a person managing your loans and you receive responses very quickly to your query. The contact process is very helpful for busy working life people & families. They actually send you thank you gifts and not advertise it. So, far the experience has been amazing and I’ve been recommending them to my friends and family for the low interests and the positive experience I’ve had. Well done, Well Homeloans *thumbs up*

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George

GeorgeSydney, NSW

  • 2 reviews
  • 1 like

Great Service, Great Rate

published

Glenn from Well home loans was taking a lot of my "first home pressure" off from me. Great - Thank you again, Glenn. They had the best rates and the best services. He answered all my questions in a timely manner and was very patient with me. I had a lot of question as I was buying a home for the first time. I really recommend well home loans in case you want to save money and get a good service. My settlement happened in less than 14 days ( in fact most of those days came from my side ). And guess what? I just got a .25 per cent RBA cut fully passed on which make the interest rate to 3.24 per cent.

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Roland

RolandSydney, NSW

Now that's customer service

published

Just wanted to say a big thank you to Well Home Loans for assisting us with our refinancing requirements. We were professionally looked after by Glenn who kept us in the loop throughout the process. Highly recommend Well Home Loans. Keep up the good work.

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Page 5 of 6
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Questions & Answers

Rosemarie

Rosemarieasked

I’m just wondering if you can pay more off the home loans as they are all fixed. Thanks, Rosemarie

4 answers
Dave
Dave

Yes you can. Adelaide Bank allow $20K per year in extra payments over and above the monthly minimums if you want to do that.

Well Home Loans
Well HQ.Well Home Loans

Hi Rosemarie, as Dave has pointed out (thanks Dave!) you can make up to $20k in extra repayments per year on a fixed rate loan. One unique feature of our fixed loan is also the ability the add a 100% bank backed offset account too! Not many other lenders will let you do that but you can with a Well fixed rate home loan.

Rosemarie
Rosemarie

Ok thanks but do you pay a charge for paying extra?

ayasalah89

ayasalah89asked

Hello,
I'm planning to buy a house and land package and I wonder if Well has home loans for this purpose.

1 answer
Well Home Loans
Well HQ.Well Home Loans

Hi ayasalah89, unfortunately we don't have house and land package loans available.

dane

daneasked

Hello. My husband and I are first home buyers and looking to buy a house to live in. We have 93,000 deposit and loooking into a house around 610,000. Since we don't have 20%, how much interest rate can we have and also would like to know how much LMI are we to expect.. thanks

3 answers
Well Home Loans
Well HQ.Well Home Loans

Hi there dane,
Nice work saving up for your deposit and it's always exciting looking for your first home! We have different rates for both Fixed rate loans and Variable rate loans and you can see those on our website (https://www.wellhomeloans.com.au/home-loans/buying-a-house/). We do have different rates based on your LVR (if you're not sure what this is - learn more here: https://bit.ly/2JGtML8) and that will determine what sort of rate you could be eligible for. When needing to get an LMI quote, this is something that's best done with the help of our home loan consultants as it's usually based on your loan amount - give them a call on 1300 899 724 or drop an email to hello@wellhomeloans.com.au and they will be able to help.

Hi there, we are 2 brothers looking to purchase an investment property for around $550.00. We have the 20% deposit required. One of us is 30 year old, employed full time earning approx $52K pa as a mature age apprentice who's earning capacity will increase in October once apprenticeship is finalised, the other is 28 year old technical director on contract working on a movie production in New Zealand earning $150K pa. Unfortunately because one of us is on contract with no renewal date at this stage the banks will not consider that for a loan, and will only use the lesser income for the approval, which we have been given, but that would mean for the one earning the $150K, he will be unable to go on contract, meaning no tax offset. Is it worth while filling in all of the docs with you guys, or will it be the same deal? Many thanks for your help

Well Home Loans
Well HQ.Well Home Loans

Hi Gillian, thanks for reaching out. Unfortunately we’re in the same boat as other lenders here when it comes to assessing the income. Without a renewal on a contract, most lenders will consider the risk that the borrower could be left without a job and therefore at risk of not being able to pay the loan. While that might not happen, we always have to look at it from a worst case scenario with contracts. If you haven’t already, you might want to look at some specialist lenders out there. Often the rates can be higher as they are they are taking on more risk but they could have a policy that allows for this.

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